Gadling flies Open Skies

I feel small in these seats, a feeling that I am unaccustomed to when flying overseas. Christopher stops by to see if I’m okay because I’m shifting around awkwardly. I send him off with a cheerful wave and adjust my duvet for the tenth time.

How did I get here?

Open Skies is a new airline spawned from British Airways and the open skies agreement. Their service, kicked off on June 19th between New York’s JFK and Orly in Paris, is the most recent in a line of airlines catering to a new demographic – one who appreciates an enhanced business-class environment, treatment and experience overseas. For the extra one or two hundred dollars over the competition to fly in Economy, passengers can enjoy a smaller cabin, comfortable seats and superior In Flight Entertainment, food and service

Their only 757 aircraft features less than 100 seats, with three classes of service, Economy, Prem + and Biz. I’m told that in the future (and with their acquisition of L’avion), new cabins may only have Prem + and Biz.

With only about sixteen pilots and four times as many flight attendants, the community is small and tightly knit. On my outbound flight, I got to know a few of the flight attendants who filled me in on some of the details about the airline and gave me some tips for my stay in Paris. Each employee, hailing from a colorful past, brings a broad spectrum of experience to the table, the result of which is a multi-faceted group of individuals ready for any situation. As Antony Crucilla, the captain of the return flight told me, the airline has strict requirements in bringing experienced staff on board — and it shows in their service.

Today, I’m on one of the first flights between New York City and Paris, test driving the service and reporting on the experience. Follow along and indulge in the newest airline on the planet: Open Skies.

Continue onward to Planning, booking and the concierge service, or skip ahead to

Online check in
Arrival and check in
In flight: Economy
In flight: Prem +
In flight: Biz
Transfer in from Orly
Return trip logistics
The final word

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Update: Dept. of Homeland Security weighs forcing passengers to wear stun gun bracelets on airplanes

Back in March, Gadling blogged about a firearm training system, Lamperd, which had patented a bracelet that worked like a stun gun when activated.

At the time, Lamperd was lobbying the Transportation Security Administration to make it mandatory for all airline passengers to wear one, with the thinking that it was the best way to thwart a terrorist.

Well, here’s an update.

The Department of Homeland Security, ever the shepherds watching over their flocks, appears to be seriously weighing making this bracelet mandatory and has sent a letter to Lamperd encouraging the company to draft a formal proposal for integrating its bracelet into flight security.

That’s right. Your tax dollars are funding the R&D arm of DHS, which wants to develop technology that acts essentially as a GPS attached to your wrist, allowing the government to track pretty much everywhere you go once you check in for your flight, and giving the flight crew the ability to waylay you if you get out of hand.

O.K., that might be overstating it: Officials say the bracelet would only be activated in the event of a terrorist attack. But still….

Here is a promotional video for the bracelet that piqued DHS’s interest.

The Washington Times today quotes a letter from DHS’s Paul S. Ruwaldt, of the Science and Technology Directorate, in which he writes to Lamperd saying, “To make it clear, we are interested in…the immobilizing security bracelet and look forward to receiving a written proposal.”

The Times says the letter was written on Federal Aviation Administration letterhead.

The Times goes on to detail what the bracelet could do. It would:

  • Eliminate the need to carry a boarding pass
  • Contain personal data about you, including your travel history
  • Monitor the whereabouts of both you and your luggage after check-in
  • Employ Electro-Musclar Disruption technology that could immobilize a passenger for nearly 10 minutes

Now, with all the idiotic things passengers have been doing on planes of late, I could maybe get behind employing some kind of bracelet stun gun.

But seriously, I consider all this with some foreboding. I mean, slipping a bracelet on a little kid that could deliver a shock powerful enough to make an electronic dog fence zap seem like a pinprick is a scary thought. What if a flight attendant accidently activates one of them?

What do you think? Would mandatory bracelets like these make air travel safer, or is this just another way for the government to look over our shoulders?

What other strange things have been found on planes?


Click the image to read the bizarre story…

Galley Gossip: Airline Bashing, bringing the world together

“So what do you do for a living?” asks…oh…whoever it is asking that day, which on this day happened to be a client of my husband, a very important client with a very impressive job.

“I’m a flight attendant,” I say with a smile.

The two second pause, that’s usually the initial response from the person asking the question about my job. During this never ending pause, I always find myself holding my breath, because the pause is always followed by one of two responses, and nine times out of ten it’s not the good response.

  • The good response: Is full of excitement and ends with an exclamation mark. It goes something like this; “I’ve always wanted to be a flight attendant!” or “My sister is a flight attendant!” And always leads to a very nice conversation about travel, which then leads to other interesting topics related to travel.
  • The bad response: Always starts with the same four words, “On my last flight…” which is then followed by another pause, accompanied with a weird look, which of course leads to a very bad story about the last flight. Needless to say, the conversation usually doesn’t go so well after this. How can it? I’ve now been linked to the worst flight this person has ever had. No matter how well we’d just been getting along.

“Computers,” said a friend, and CEO of a well known watch company that I worked for thirteen years ago. “I always tell people I’m in computers and then they leave me alone. Try it.”

“Oh I hate telling people what I do for a living,” said Mark, a fellow coworker, as we stood in the first class galley of a New York to Los Angeles flight, a flight I wasn’t working. We were talking about the job, and what people tend to think of those of us who do the job, which is the main reason Mark hates talking about the job with those who work on the ground.

Flight attendants aren’t the only ones who dread talking about it. On a flight a few years back, when things weren’t nearly as bad as they are now in the aviation industry, a super 80 co-pilot once confessed, “I never wear my uniform outside the house. I don’t want my neighbors knowing what I do for a living. When I get to the airport I change clothes.”

“Really?” I asked the first officer who, at the time, seemed a little…well…weird. I mean this was a pilot – A PILOT! Something to be proud of.

Now, years later, I often think of that guy when I’m dressed in my uniform and not on the airplane, the guy who may not have been so weird after all. Perhaps somehow he knew something about the future of aviation we could not imagine back then when things were…well…good, even though back then we still didn’t think things were all that great.

Like most flight attendants, I miss the good old days, but I still love my job, even if I’m selling sandwiches down the aisle and constantly apologizing because we don’t have this and we don’t have that to a full flight of miserably cramped passengers. Otherwise I wouldn’t do it. I certainly don’t have to do it. Really, I don’t. I want to do it and I like doing it. Which is why I’m going to tell you something I told my husband five years ago while we were seated across a dimly lit table from each other on our second date. I won’t quit. Ever! Oh yeah, I’ll be one of the ones using the drink cart like a walker forty years from now. Why? Because I love my job, remember? So it’s a shame that talking about the job has become such a sore spot with so many people.

“You’re the new whipping girl,” said Margo Candela, one of my few friends who does not work at 35,000 feet for a living. She said that after I had told her how people usually react when I tell them I’m a flight attendant.

“Whipping girl?” I repeated, because this was news to me. I’d never been called that before. In fact, I’ve been called everything BUT that, so whipping girl sounded nice, for a change, and also kind of exciting. “Whipping girl,” I said again, because I just liked saying it, and couldn’t stop saying it, as I imagined myself, the girl, actually holding the whip, as I stood in the aisle surrounded by passengers. “So what do you mean, exactly, by whipping girl?” I asked Margo, even though I had a pretty good idea what she meant, which I knew wasn’t at all like what I was fantasizing about.

“What I mean,” said Margo, the writer. “Is nowadays the dislike for airlines and ticket prices are the only thing people can agree on. It brings the world together. Trashing airlines, customer service, you name it, is a fairly safe and enthusiastic topic of conversation. For instance, I won’t talk religion or politics with some people, but airline complaints are fair game.”

It was an ah-ha moment. Everything Margo said made sense. And guess what, she actually made me feel better, so much better, in fact, I could go on with my day and face whatever negativity that might come my way with a first class smile on my face.

So go ahead, say what you like about me, my job, my coworkers, it’s okay. Because we’re doing great things with our lives. Yeah, I said it, great things, people! I mean how many of you are actually bringing this crazy mixed up world together by creating a unified hatred not based on religion, race, or political belief, but by working in an industry that’s struggling just to stay afloat? I mean who would have thought that one job could spark so much emotion? From so many people. And from all walks of life!

Now seriously, why can’t we all just get along?

Please!

Because we’re all stuck in the flying tube together.

Irate first class passenger pulls emergency slide, leaves plane

There seems to be no shortage of stupid things passengers are doing on planes these days.

The latest boneheaded move happened in Guyana this past Friday. A first class passenger on a Delta flight from New York to Guyana became so angry that economy passengers were exiting the plane before him that he activated the plane’s emergency slide and used it to leave the plane.

The Associated Press, via MSNBC.com, is reporting that airport authorities in Guyana promptly arrested the man, who they described as intoxicated. The man posted bail and was released not long after the incident.

Delta says it intends to press charges against the man on the grounds that he obstructed the flight crew.

For those of you out there wondering how much of a hassle it is to repack the emergency slide, Gadling’s resident flight attendant Heather Poole says it is a huge expense for an airline, which has to take the plane out of service. “It doesn’t get fixed quick, that’s for sure,” she says.

Thanks, Ben, for tipping us off to the story!

Calling Spirit Airlines could lead innocent customers to phone sex

A few days ago Grant posted about Spirit Airlines’ move to start charging for any seat reservation, including middle seats.

Barbara from Detroit was less than happy to learn about these seat charges, and recently called Spirit to complain.

As she recounts to the Consumerist, her first attempt to reach customer service resulted in talking to a representative based somewhere in Asia with a shaky understanding of American geography — Michigan? Where’s Michigan? She asked for a better customer service number, and the representative gave her…a phone sex line.

“I was more than startled,” she said.

I bet.

Barbara did eventually get to another customer service agent, who promptly gave her another 800 (or 900?) number, where she was kept on hold for more than 30 minutes.

At least with the phone sex line she would have had someone to talk to….