Flight attendant pranks passenger by hiding inside of overhead bin

Ever had a flight attendant surprise you from inside of a closed overhead bin? You may have if you were flying on Southwest Airlines. Twitter user Holly McNamara (@hollymac) captured a photo and video this evening of a flight attendant pranking a boarding passenger by hiding inside of an overhead bin and closing the lid. When the unknowing passenger opens the bin there’s a noticeable stutter — then he tries to close the bin again in confusion.

Southwest is known for its casual work environment and excellent relationship with its employees, which is why this particular flight attendant probably felt comfortable pulling off the prank. A video showing a rapping flight attendant on the same airline was was widely circulated back in 2009, and has since gathered hundreds of thousands of hits on Youtube.

As for this incident, Ms. McNamara reports that the prank was pulled off on a layover in LAX en route to Las Vegas. In the name of good fun, we tip our hats to the flight crew and the passengers who could take a good joke. Just don’t tell Boeing that anyone is hiding in their overhead bins.



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Virgin America expands with service to Philadelphia


Welcome to the City of Brotherly Love Virgin America. The California-based airline has announced that starting April 4, 2012, they will offer three daily nonstop flights from Philadelphia (PHL) to Los Angeles International Airport (LAX) and two daily nonstop flights from San Francisco International Airport (SFO) starting April 10, 2012.

Connecting flights will also be available from PHL to Virgin America’s San Diego, Seattle and Las Vegas destinations. “This is a great development for the entire Philadelphia region, including northern Delaware, southern New Jersey and southeastern Pennsylvania,” said Philadelphia Mayor Michael A. Nutter. “New airline service not only lowers fares for travelers, but it is also a major economic driver – stimulating business travel, tourism and local job growth. Virgin America’s new flights also validate the strong and growing business travel link between our region’s innovation-based sectors and those on the West Coast.”

At a time when most airlines are cutting capacity, Virgin America will bring much needed nonstop competition from California’s largest airports to PHL. Currently, only legacy carriers serve the West Coast-PHL routes nonstop. When entering markets that offer little low-fare competition, Virgin America has historically seen fares drop by up to one-third. In addition, 50% of travelers flying from PHL to the Los Angeles market now use connecting flights and 45% of those traveling from PHL to the San Francisco Bay Area are connecting passengers.


The PHL announcement was first shared with the carrier’s social media fans earlier today, via a video that spotted the mysterious ‘Greenman’ from the FX television show “It’s Always Sunny in Philadelphia” near a Virgin America aircraft.
To kick off the fares, the airline is offering a “The City of Brotherly Love: Just Got Lovelier” sale, with PHL-LAX fares from $129 and PHL-SFO fares from $149 each way.

A funny letter of complaint to an airline with an unusual response from customer service

Apparently, Southwest Airlines’ passenger B.J. Schone had a rather unpleasant experience on his flight, or at least once he got off, as his brand new TravelPro suitcase had been damaged. Instead of taking the action that most people on a late-night flight home for Christmas would take (i.e. cursing out a staff member or writing a nasty letter to the company), Schone took a different approach and wrote the funniest letter of complaint I have ever seen, complete with animations, photos, jokes, and a polite ending asking for help.

While many people who have seen the letter, which you can read by clicking here, are skeptical of its validity, what’s even more shocking is the reply that Schone apparently received from a person named Verity from Southwest Airlines, which you can read by clicking here. Instead of just offering to solve the problem, the return letter is written in the same comedic and animated style of Schone’s original, with a happy ending awarding Schone a check for new luggage.

Are the letters real? On Southwest Airlines Twitter account they sent a message to Schone on January 5 saying “Hey BJ! We saw your web site. Someone from our customer relations team will be in touch today!” Then, on Schone’s Twitter account on January 12, he posted the response letter and tagged not only Southwest Airlines in the tweet but also Verity herself, followed by a message saying “Thank you very much. You guys rock!”

While the answer to the validity of these letters isn’t 100% confirmed, it does appear that it is possible. Either way, they’re definitely worth a read.

New airport terminals, once delayed, prep for opening this year

New airport terminals can add time-saving features to existing facilities, bringing the latest in technology and security. If and when they open. Local and worldwide economic conditions caused projects to be delayed or shelved for a while. Now, several new facilities are preparing to open and new projects are being approved, signaling a brighter future to come.

The long anticipated and twice delayed inauguration of a new terminal at the Daniel Oduber International Airport (LIR) in Liberia, capital of the northwest province of Guanacaste, is happening this week.

“Costa Rica will be in a very advantageous situation, since we will have the best secondary airport in all of Central America, and perhaps one of the best in Latin America,” Transport Minister Francisco Jiménez told Ticotimes. “This will be a very important part of the development of the northern Pacific region.”

The airport will have the capacity to provide service to 1,500 passengers during peak hours and boasts security upgrades, temporary holding rooms for detained passengers, and dormitories for people in the process of being deported. Said to be the answer to notorious Liberia airport lines that sometimes stretch outside of the terminal, the new facility will be a welcome addition.

Coming up in Las Vegas this June, McCarran International Airport (LAS) opens new $2.4 billion Terminal 3, primarily to serve international and domestic long-haul flights. The new terminal will have 14 gates, a baggage handling system and parking garage and will feature an underground shuttle to the D gates and two floors of security checkpoints. When the new terminal opens, Terminal 2, an eight-gate charter on the airport’s north side, will be torn down.

Miami International Airport‘s (MIA) North Terminal Development Program is quickly nearing completion in 2012. Only three gates remain to be opened in the 50-gate “super concourse,” which is used by American Airlines as its hub for Latin America and the Caribbean to serve more than 20 million passengers annually and provide more than 300 daily flights.

Noted as one of the top ten airports for shopping in the world by Cheapflights.ca, the “terminals feel more like shopping malls than airports” reports the Miami Herald.

Indeed, to make airports work in today’s economy, they are becoming much more than just a place where planes take off and land. In addition to destination-like features, community leaders are pushing airport construction and expansion as a way land on sound economic ground.

“We need a healthy economy to thrive as a community. And transportation infrastructure is absolutely a part of this,” said Supervisor Shirlee Zane, chairwoman, when the Sonoma County California Board of Supervisors unanimously endorsed an $84 million project to expand Charles M. Schulz-Sonoma County Airport (STS) to enable more daily commercial flights this week.

“In this economy, this is as close to an economic home run as we’re going to get,” said Jonathan Coe, of the Santa Rosa Chamber of Commerce.

In Vermont, construction on a new terminal building at Vermont’s Newport State Airport (UUU) could begin as early as this summer. That would be a big step in a $12.8 million expansion project that officials say is designed to boost the area’s economy.

“This 9-year project has put a focus on utilizing our existing airports to mark Vermont not only a destination for vacationers, but also a viable economic force in the Northeast region,” said Guy Rouelle, aviation director for the Vermont Transportation Agency in BusinessWeek.

Utilizing existing airports, remodeling and upgrading facilities to address security concerns and improve the process for passengers has been a long time coming. Signs like these indicate overdue projects will be getting back on track and point to a bright future for American aviation.

But new airports are not popular everywhere as we see in this video.


Flickr photo by gTarded


Read more here: http://www.miamiherald.com/2012/01/11/2585180/mia-a-top-international-shopping.html#storylink=cpy

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Galley Gossip: Improve your travel with Bruce Lee

The following quotes are from the book Striking Thoughts: Bruce Lee’s Wisdom for Daily Living by John Little.

1. Something for nothing – “There is only something for something, never something for nothing.”

Think about that next time you feel nickel and dimed by an airline. Ticket prices are less than they were twenty years ago, so in the end you’re still paying the same price you were in 1992, maybe even less. Keep in mind the Barbie Glam Vacation Jet costs $119.99 at ToysRus. That’s more than most one way tickets.

2. Emptiness is the starting point – “In order to taste my cup of water you must first empty your cup. Drop all your preconceived fixed ideas and be neutral. Do you know why this cup is so useful? Because it is empty!”

Don’t let what happened on your last flight affect your next flight. Often passengers will board and immediately want to rehash the details of what went wrong on another trip. Things don’t usually go so well from here. How could it? I’ve just been linked to the worst flight ever!

3. “Is” vs. “Should” – “What IS is more important than WHAT SHOULD BE. Too many people are looking at “what is” from a position of thinking “what should be.”

To become a flight attendant one must be flexible. Being able to quickly adapt to change is essential on the job. If there’s one thing we can count on in the aviation industry, it’s something is bound to go wrong. This is why we always have back up plans A, B, C, and D. So next time something doesn’t seem to be going right, do what a flight attendant would do and instead of getting upset about what should be happening, focus on what is happening, and start making alternative plans – QUICKLY! Before all the hotel rooms are booked and the rental agencies run out of cars.

4. Anxiety – Anxiety is the gap between the NOW and the THEN. So if you are in the now, you can’t be anxious, because your excitement flows immediately into ongoing spontaneous activity.

I can spot a fearful flier a mile away. If they’re not asking about the weather, they’re clutching the armrest and sweating profusely. A little unknown fact is more people die falling off donkeys than they do in plane crashes. Remember that next time you start to feel anxious. Focus on the fact that you’re sitting in a somewhat uncomfortable seat and drinking the beverage of your choice. There’s probably even a very nice person sitting beside you. If that doesn’t work, tell a flight attendant what’s going on and we’ll do what we can to help. We’re trained professionals. That’s what we’re there for.

5. Not to think, but to do – Our grand business is not to see what lies dimly at a distance, but to do what lies clearly at hand.

You know the saying, life is the journey, not the destination? Well it’s true. Your trip starts as soon as you throw your bags into the trunk of your car. We only get one chance at this life, so why not make the most of it, even if you’re on an airplane or stuck in the terminal after a breach in security at Newark Airport.

6. Life is the effect of feelings – Life is simply what our feelings do to us.

This is the one I have to remind myself of when I start to feel guilty about charging passengers for food, drinks and headsets. Hey, that’s my job. And I love my job! I also have to remember this when I start getting all worked up over a passenger who was rude to me when there are 150 other really nice ones on board.

7. In solitude you are least alone – Loneliness is only an opportunity to cut adrift and find yourself. In solitude you are least alone. Make good use of it.

Passengers get all bent out of shape over the electronic device policy more than anything else these days. On a flight from Chicago to Oklahoma City I had to ask 16 passengers to turn off their cell phones after having told them three times already! Once the aircraft reaches its cruising altitude, passengers are free to turn most electronic devices back on. Until then why not relax or try meditating – while it’s still free of charge to do so.

8. Anger should be expressed – Any anger that is not coming out, flowing freely, will turn into sadism, power drive, stammering, and other means of torture.

There’s a difference between expressing yourself and throwing a hissy fit that results in getting escorted off a flight because you’ve been bottling things up for so long, you’re no longer rational and freak out over little things like a passenger reclining their seat or a kid who accidentally bangs the tray table. And you wonder why some flight attendants are no longer smiling. And why others become folklore heroes who’s stories last longer than their careers. Does JetBlue’s Stephen Slater ring a bell?

9. Happiness requires action – Everybody is capable of obtaining happiness, but the matter of going on, or taking action to obtain it, is in question.

There are two kinds of people; those who love to travel and those who hate to travel. Sadly there are more and more complainers in the world these days. Yes, travel is stressful, but it doesn’t have to be! For starters try arriving to the airport early so the stress of finding yourself in a long line at security doesn’t snowball into something worse, like a missed flight.

10. The importance of adaption – The inability to adapt brings destruction.

Flying today is like being on an episode of Survivor. Only the fittest – er, most prepared – will survive. If you pack light, bring lunch, buy water, have reading material handy, and wear shoes that are easy to slip on and off, how bad can it really be?


(Read more about Bruce Lee on his website.)