Threatening note grounded Miami-Boston flight

by Tom Johansmeyer on

A plane flying from Miami to Boston was in the air only 45 minutes before turning around and heading back to its starting point. American Airlines Flight 1640 returned to Miami because a threatening note was found in one of the lavatories, stating that an explosive device might be on the plane.

The flight’s 168 passengers and crew members left exited safely, and the plane was searched. American Airlines spokesman Billy Saenz wouldn’t comment on whether anything was found. Because of the incident, the passengers stayed overnight in Miami and were scheduled to depart for Boston on Thursday morning. The threat is still being investigated.

Boston Logan airport going green – runways included

by Scott Carmichael on

Usually, when people think about “green initiatives”, they think recycled toilet paper and dimmed lighting. At Boston Logan, they are taking an entirely new approach – starting with their newest runway repaving.

Instead of repaving the runway with the common asphalt mix, Logan is using a European developed warm-mix covering. The mix is heated at much lower temperatures, and the environmental impact is reduced by 4,000 tons of carbon dioxide, and a whopping 400,000 gallons of diesel fuel.

As with most new airport technologies, this one had to pass an FAA testing procedure before getting the green light.

In addition to its newest asphalt, the airport operator is also investing heavily in replacing diesel powered baggage vehicles with electric versions. The airport granted Delta Airlines a $3 million loan to invest in the carts and baggage belt trucks. The new electric vehicles will be used at Terminal A – the world’s first LEED certified airport terminal.

Are you paying for an airstrip of convenience?

by Tom Johansmeyer on

Taxpayers are paying to subsidize several airports around the country. Many don’t service commercial passengers and do very little to add to the communities in which they reside. Take Williamsburg-Whitley County Airport in Kentucky. It was built with $11 million in cash from the U.S. government and usually sees only a handful of flights a day take off or touch down – some days, the runway is empty.

The source of this largesse? A federal program that few know about. To understand what’s going on, you’ll need to think back to the last airline ticket you bought.

You know the drill, there’s the price on the screen … and then there’s the price you pay. In addition to the fare, you realize quickly that fees and taxes can mount to seemingly absurd proportions, but you have little choice in the matter. The taxes alone can hit 15 percent of what you pay for a flight. Have you ever wondered where that money goes?

(Well, now you know that a piece of it goes to Williamsburg-Whitley County Airport.)

Some of the tax money from air travel transactions is used to build new airports and maintain others – a network of 2,834 in total in the United States – that do not service passenger flights. These “general-aviation” airports are separate from the 139 commercial airports in the country that take care of almost all passenger flights.

USA Today, which deserves a hell of a lot of credit for digging into this, reviewed the first full examination of the 28-year-old Airport Improvement Program and found that $15 billion was sent to general-aviation airports. That’s a considerable amount of cash to give recreational fliers a place to land.

In all fairness, there is probably some truth to the notion that these airports can attract commercial and residential development and provide some important services around medical transport via air, as some members of Congress insist. But, is it enough to justify the expense?

To Congressmen, perhaps.

USA Today reports that that “[m]embers of Congress took 2,154 trips on corporate-owned jets from 2001 to 2006,” per a 2006 study by independent research group PoliticalMoneyLine. Again, in fairness, some of these airports actually provide access to their constituents. But, should a taxpayer in San Francisco finance an airport in North Andover, Massachusetts?

However you quantify the utility, it seems as though the cost is a lot higher than the benefit.

Jonathan Ornstein, CEO of Mesa Air Group (a regional), tells USA Today, “Congressmen are spending millions building runways at these little airports. That is just a complete waste of money.” This is especially the case, he says, when “there is a huge requirement to overhaul infrastructure at major airports.”

Click here to read the entire investigation and analysis; it’s worth it.

San Francisco airport wants to sell you carbon offset credits

by Scott Carmichael on

As of yesterday, passengers departing from San Francisco international airport can purchase carbon offset credits before taking their flight. The credits are called “Climate Passport”, and they can be bought from electronic kiosks located throughout the airport.

Each ton of carbon offsets costs $13.50, and a typical transcontinental flight spits out about 1.9 tons. Offsetting that will cost you just under $25. Of course, that number is for the total amount per flight, so if more than one passenger on a flight pays for the offsets, the flight will theoretically be carbon negative.

The money gets split – $12.00 goes towards the Garcia River Forest project, and $1.50 goes to the city of San Francisco to support local carbon reduction projects.

The kiosks cost $190,000 to install, and to me that seems like a heck of a lot of money for something that is going to be a pretty hard sell. On paper the project looks great – it allows passengers to help the environment without having to give up much more than a little of their cash, but in reality I really don’t see many passengers participating – though I’d like to be proven wrong.

You can learn more about the program, and how the collected money is spent, at the Climate Passport web site.

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Air France knows how to treat customers right: Tips for other airlines

by Jamie Rhein on

There’s plenty to kvetch about when it comes to flying. Every time I book a flight, I continue to look at the arrival and departure times as merely suggestions–a rough idea. I plan to be late. I plan for problems. In generally, I am pleasantly surprised and achieve a warm glowing feeling when flights land on time. In all the times I’ve flown, I’ve never lost baggage. Baggage has never been my gripe.

In general, my horror tales of flights that have gone awry are few. The ones I do have remind me about how I like to be treated. This summer’s trip on Air France from Venice to Detroit via Paris reminded me of what an airline should do to keep passengers pleased and coming back when problems occur. If what I experienced is any indication of how Air France usually treats customers, I’d say the airline’s customer service is one area where the airline works well–even when the airplanes have issues.

If other airlines consistently followed these tips I noted, flying would be more pleasant for everyone, including the staff.

Tip 1: Go above and beyond whenever possible: Although, the customer service person for Air France was not able to switch my 16-year-old daughter’s flight from KLM to Air France so that she could be on the same flight with my 7-year-old-son and me, the agent offered to check my daughter in on the KLM flight as she helped me navigate Air France’s check-in system.

The agent’s extra effort helped make all of us feel less anxious about my daughter’s first foray into flying by herself, particularly since her connecting flight was through Amsterdam. Because of the agent’s extra effort, my daughter, son and I were able to enjoy a leisurely breakfast, a smooth transition through security, and time to find my daughter’s gate before my son and I took off. Good for you, Air France.

Tip 2: Tell passengers right away if there is a problem with the plane and what will happen next: As our flight was to board, a mechanical problem with the plane was discovered. Air France announced over the Charles de Gaulle International Airport’s speaker system that boarding was being halted due to an aircraft issue and that we would find out more details as possible. In the meantime, we would be taken care of. We were also told that seat assignments would stay the same and that we would probably be changing gates. We were to stay at the gate where we were because that is where information would be given to us.

This set the tone that even though we would be delayed, the problem would be rectified as quickly as possible. It also gave us a job to do. Stay tuned for more information and stay where we are.

Tip 3: When there’s a problem, make amends with food. Once it was determined we’d be at the airport longer than expected, Air France gave all passengers a choice of one of three or four types of sandwiches and a choice of a can of soda or a bottle of water. The food was brought to us.

Tip 4: Give out phone cards if needed. One of the Air France agents gave me a phone card so I could call my husband so he could call my daughter when she landed in Detroit to tell her not wait for us. We were to meet up in Detroit to fly to Columbus on the same Delta flight. Originally, my son and I would have arrived in Detroit before her and had planned to wait for her at her gate. I was concerned that my daughter wouldn’t know what to do next and miss the Delta flight herself.

Because my concern was taken seriously, I was able to relax for the rest of the trip.

Tip 5: If the passenger is having problems using the phone card, help. Gladly. When using a phone in France, the recorded messages are in French. The phone call I tried to make to my husband wouldn’t go through. Because I couldn’t understand the message, I had no idea why not. An agent stepped from behind the desk, went to the pay phone with me, tried to use the card, found out what the message said and helped me rectify the problem which required finding out another access number. It’s complicated. The point is, the agent offered help and didn’t let me become more frustrated. Eventually, I was able to make the call I needed.

Tip 6: When the in-flight entertainment stops working properly mid-flight, apologize and do your best: The in-flight entertainment stopped working when I was in the middle of watching “I Love You Man.” There was an announcement that the crew was aware that the in-flight entertainment system had stopped working and that they were trying to fix it. In the meantime, we should please be patient. Part of the extensive system was fixed in a few minutes. The entire system was fixed in about 20.

Tip 7: Offer food that’s more than just palatable. The meals were terrific. There’s not much else to say about this tip. We all know good food when we see it and taste it. Rich Moffit who snapped the food picture echoed my sentiment with his photo labeled: “This is why you fly Air France.”

Tip 8: At the end of the flight, thank passengers for the flight and again apologize for the problems along the way: When we landed, the pilot again apologized for the delay and thanked us for our understanding. The smiling flight attendants did the same.

I smiled back and said, “Thank you for your efforts to get us here safely and for making the flight pleasant.”

**My daughter’s solo flight went swimmingly well. She did receive the phone call from her dad and knew just what to do. Thanks, Air France.