So, what exactly is in your Homeland Security travel file?

by Scott Carmichael on

Back in 2007, Jamie wrote an article outlining how to request getting your hands on your Homeland Security travel file.

Based on the Freedom Of Information Act (FOIA), anyone is allowed to request that federal agencies hand over the information they keep on file about you. There are of course a couple of exceptions, but your Homeland Security travel dossier is not one of them.

Of course, just outlining how to get this information is not that interesting, actually seeing one of these dossiers is the really good stuff.

Newsweek reporter Sean O’Neill put in his request, and received a large Homeland Security envelope with 20 photocopies containing his dossier.

So, what exactly is in the file? There is of course the usual stuff about where you went, and when you got back. The file listed all his ports of entry, as well as his passport information and various other pieces of data.

The bit that surprised me, was how much information was on file about how he paid for his tickets. Not only does the airline send the government your payment method, they even send the IP address of the computer used to make that purchase as well as any IP address assigned to a computer that was used for other things, like a seat assignment change.

Of course, none of this information is all that sensitive, but it’s obvious that the government is collecting a massive amount of information on every single traveler in the country. On the one hand, it’s a minor invasion of privacy, but on the other hand, if the government puts this information to good use, and masters the art of data mining, they may be able to halt the bad guys before they make it to the airport.

Either way, it’s a very interesting read, and it may prompt you to ask the government for access to your own file, or perhaps it’ll just remind you not to use Al Qaeda computers to pay for your next ticket.

Source: current.newsweek.com

Proposal for new San Diego airport draws criticism, laughter

by Scott Carmichael on

For years, San Diego has been working hard to find a new location for its single runway Lindbergh airport.

Back in 2003, a group of investors announced that they had found the perfect location, but would not reveal it until the government granted a patent for the concept.

The patent was granted 2 weeks ago, which meant it was time to reveal the location of this super secret airport – turns out the group wants the new airport built in the San Diego bay.

“Crackpot stuff” is the initial reaction from a former state Senator, “a complete nonstarter” is how a spokeswoman from the environmental health coalition describes it.

The plan calls for a 3-runway island with a heliport, cruise terminal, ferry facility and the potential for military co-use. Passengers to the airport would reach the island through an underwater tunnel.

The site is right on the edge of a large wildlife refuge and several other environmentally sensitive pieces of land.

So far, the location has already been declined by the airport authority who claim the FAA would never allow a north-south runway due to wind conditions. The business group behind the plans claimed they had the FAA’s blessing, but the FAA later denied giving such a blessing.

I’m not entirely sure why the proposal required a patent, man made island airports are certainly not new, Hong Kong opened Chek Lap Kok airport on an island in 1998, and Japan built its new Kansai airport on similar ground in 1994. Of course, each of those airports cost $20 Billion to construct, and I have a hard time imagining the US finding that kind of cash for a new airport any time soon.

(Via: SignOn San Diego)

An open letter to US Airways

by Mike Barish on

I just got back from spending a week visiting a friend in Puerto Rico. Considering I am tan, well-rested and had perfect weather, I guess it was a successful trip. But it was almost derailed from the very beginning when US Airways lost my luggage.

You see, I was forced to check my luggage because the overhead compartments were full. When I asked the US Airways representative why people in our seating “zone” had to check our bags and not others who boarded first, he simply said, “next time book a seat in the back of the plane.” Now seems to be the right time to point out that I was seated in row 22 of a 30 row plan yet was in Zone 6 out of 7. Logic, thy name is not US Airways.

Well, the attendant quickly scribbled my flight info on the luggage ticket. And by quickly I mean sloppily. How sloppy? His SJU (San Juan, Puerto Rico) ended up looking like SJO (Juan Santamaría International, Costa Rica). Woops! Of course, no one knew where my bag was for days. Which meant that I spent New Year’s Eve in clothes purchased in San Juan and several days in a pretty ornery mood. Ultimately, my bag was found and returned and I am happy to report that I encountered several wonderfully helpful US Airways staff members along the way.

What follows is an open letter to US Airways (rest assured it has also been emailed, faxed and mailed to their Customer Relations department). I made sure to praise those who helped me. It’s only fair.

US Airways Customer Relations,

I am writing to express my great frustration and disappointment. On December 30, 2008, I departed LaGuardia airport en route to San Juan, Puerto Rico with a stop in Charlotte, NC (Flight 899 with a transfer to Flight 1568).

I attempted to board the plane at LaGuardia when my zone was called (Zone 6). At this time, I was told that the overhead compartments were full and that I would need to check my carry-on bag. When I asked the US Airways representative why people in our zone were essentially being penalized, he simply told me, “next time book a seat in the back of the plane.” However, I was in row 22 of a 30 row plane. Yet, I was in Zone 6 out of 7. Why was a seat in the last third of the plane included in Zone 6? And such a dismissive and smug response from a member of your staff is disrespectful.

I reluctantly gave up my carry-on bag to the attendant. However, because of his sloppy handwriting, my bag was sent to Costa Rica (SJO) instead of San Juan (SJU). I did not learn this for several days. In that time, I was in Puerto Rico for New Year’s with absolutely no clothing and no idea where my luggage was and if it would ever be recovered.

I made several calls to your toll-free number and found your customer service representatives to be uninformed and dismissive. My bag could not be tracked or accounted for.

Thankfully, I can say that your on-site luggage services staff in Charlotte and San Juan are professional, courteous and honest. David in Charlotte searched diligently for my bag and had the idea to check Costa Rica. He went so far as to call me back twice to assure me that he was still working on my case. Sheila in San Juan was fantastic. She called me repeatedly and even had the delivery service bring my bag to me before their scheduled deliveries. She later called me again to confirm that I had received the bag. I wish that your corporate office staff were as friendly and helpful as your airport staff.

It is absolutely unacceptable that A) my seat was in Zone 6 for boarding since it was in the back third of the plane, B) a member of your staff would give me such a dismissive explanation as to why I had to check my luggage, C) the haste and sloppiness of one of your employees would result in my luggage going to an entirely different country for several days, and D) your corporate staff is as ineffective as they are.

You should be ashamed of a situation like this. I certainly have no intention of utilizing your airline in the future. My disappointment is tempered only by the kindness of your airport staff, who showed that a little patience and humanity can go a long way.

Overall, however, your airline’s service was an embarrassment.

Sincerely,
Michael Barish

MSP has a fun game on Concourse F

by Annie Scott on


Traveling through MSP over the holidays, I came across a bunch of kids going nuts in the hall on the way from security to Concourse F. Kids usually know what’s fun, so I stopped to see what they were doing.

There was a series of moving posters on the wall, like the one you see above. All looked like red umbrellas, but when the kids touched them, the pieces of the umbrella would scatter like dry leaves. Naturally, kids had their coats off and were circling them overhead, whooping the poster panels cowboy-style.

The neatest thing was, if you touched just the bottom of the umbrella, or just the middle, only that part would break apart. The motion sensors integrated in the projection were that specific!

The whole thing is an advertisement for Travelers Insurance (note the red umbrella logo). Click through the gallery to watch the kids play, and next time you have an MSP layover, go check it out on Concourse F!
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Southwest pilot called in sick after passengers accused him of drinking

by Jamie Rhein on

Because I live in Columbus, this story ended up on Wednesday night’s local news. As I listened to the report, this is what I picked up.

At 3:30 p.m. on Tuesday, two guys heading for a Southwest flight at Port Columbus International Airport saw a pilot who seemed like he had been drinking at the security check point and decided to intervene. First, they told TSA officials that they were concerned, and then told the pilot when they thought he was heading to their gate that he reeked of alcohol and shouldn’t be drinking and flying.

According to them, the pilot ran off to the bathroom where he changed his uniform jacket for a civilian one. The pilot called in sick from the bathroom and later explained to the airport police who questioned him in the bathroom that he wasn’t drunk, but that he had been partying hard the day before.

Southwest called in another pilot to fly the plane to Orlando and is investigating the case along with the Federal Aviation Administration. The two men who pointed out the pilot’s possible issues, were actually going on a flight leaving from the next gate over.

Here’s a summary of the story from the Channel 10 News that was posted last night and a Columbus Dispatch article about the incident from today’s paper.

Considering that a pilot isn’t supposed drink eight hours before a flight or have a blood alcohol level of .04, according to FAA regulations, I’m wondering just how much a person could drink the night before and still smell? Wouldn’t Listerine have worked wonders if the pilot was within the legal limit? An Altoid or two perhaps? However, nothing conclusive has been found out yet, so he might have been telling the truth and one of those people whose pheromones weren’t treating him well.

Back in 2006, there was a similar issue with a Southwest pilot. If there’s only one of these stories that pops up every few years, I’d say most pilots know not to drink and fly, and possibly, the guy who ran to the bathroom yesterday. He may have been A-okay and simply unaware of his odor.

Other “troublemakers of the sky”: