Air travel observations of a former flight attendant

“A gate agent stood on the counter and shouted: ‘Don’t ask us for help! We cannot help you!'” is one of the lines in Ann Hood’s recent and enlightening Op-Ed piece “Up, Up and Go Away” in the New York Times. Hood, now a novelist–her latest novel is Knitting Circle, was a flight attendant back in the day where there were meal choices and the idea that flying was special.

Hood’s essay of comparing and contrasting air travel then and now was prompted by a recent trip she took to Rhode Island where the plane didn’t get her there. It wasn’t exactly the airlines’ fault that she and a few other passengers rented a van in Charlotte, N.C. after they arrived at the airport from Miami for a connecting flight. Upon arrival at the Charlotte airport, they found out there wasn’t going to be a plane to Rhode Island for quite some time. Bad weather had created the snafu. People were facing days of waiting.

Along with looking back on how flying used to be in the good old days, Hood makes an interesting connection between the state of air travel then and now. In the 1970s, when she worked for TWA., there was a fuel crisis and flight attendants had mandatory unpaid furloughs. From what she writes, it seems as though courtesy towards passengers never wavered despite the economy.

From what I gather, Hood thinks that airlines are creating problems by not ensuring that passengers are treated well. In her mind, what good is it if passengers get off of an airplane feeling disgruntled? I have to say that I’ve generally been lucky when it comes to courtesy, although I did have Hood’s experience where the ticket counter folks were nonchalant in their treatment of stranded passengers. I haven’t flown that airlines since then.

There’s nothing worse when travel is not going well when the people who are supposed to help things run smoothly say, “We cannot help.”

At that point I wonder, who will? In Hood’s case, when you’re stranded at an airport, you help yourself.

(The photo by gas_station_sushi is of a TWA airplane in the 1960s.)

Looking back at ’08 – 5 things no longer with us

We lost quite a bit in 2008. Several old banks are gone, the value of your house is probably gone, and in the world of travel several things disappeared for good as well.

I’ve listed 5 things no longer with us as we head into the new year. Come back in a few days to read my list of 5 things we gained in 2008, and keep your fingers crossed that things pick up a bit in 2009!

Aloha Airlines

In 2008, almost 80 airlines went bankrupt. I’m sure most of you were not too upset when Swazi Express Airways stopped flying, but one of the more popular airlines we lost was Aloha Airlines.

Aloha had been flying between the islands and the mainland since 1946, but 2008 would become their final year. As usual, rising fuel costs were cited as one of the main reasons they could not survive.

Another, probably more important reason for their demise, was an intense price war that broke out between Aloha and GO!. GO! started offering inter island flights to local residents for as little as $15.

In an ironic twist of events, the very airline that contributed to the collapse of Aloha has managed to purchase their name and will be renaming themselves “Aloha” next year.

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Skybus Airlines

Airlines come, and airlines go. But seldom does this happen as fast as with Skybus. Skybus started operating out of Columbus, Ohio in May of 2007, and by April of 2008 it was grounded. The airline had set itself up like many European carriers, with flights to smaller secondary airports, a flexible pricing system and even forced people to dispose of all food and beverages before boarding the plane.

Once on board, food, beverages, snacks and pillows were sold, and 10% of the revenue became salary for the flight attendants.

The concept obviously looked good on paper, but their timing was horrible, and passengers did not care for the total lack of service. Skybus never published a phone number, and all communications with the airline had to be made through email.

In the end, their business model clashed with rising fuel prices, and the airline went under, stranding 1000’s of people at various airports around the country.

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Free baggage allowance

Of all the perks the airlines took away from us in recent years, this is the one that is bound to hurt the most. I survived the removal of pretzels, I managed to deal with a 4 hour flight without a pillow, but forcing people to pay for their checked luggage is just cruel.

Of course, the natural effect this is having on passengers and their bags, is that people are now carrying more than ever on board the plane. The airlines still have a tad of compassion left, as their elite travelers are currently exempt from these new money making measures.

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Berlin Tempelhof Airport

I’m sure more airports closed in 2008, but none of them were as important to aviation history as Berlin Tempelhof. The airport closed on October 30th, and will make way for a single Berlin Airport which is scheduled to open in 2011.

Tempelhof played a very important role in German aviation history, and was the home of Lufthansa for many years. Of course, the war transformed the airport, and the massive terminal building at Tempelhof was one of many buildings Hitler commissioned for the city. After the war, Tempelhof played a pivotal role in supplying food and other supplies during the Berlin Airlift.

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The 2008 Chinese Olympics

The buildup to the Chinese Olympics was filled with scandals, anticipation and a lot of worrying.

In the end, the games went pretty much like clockwork. It’s always a little sad when such a long wait for something is over in just 2 weeks. The Chinese put on one heck of a show, in some of the most impressive sporting venues the world has ever seen.

Like with most Olympic events, before the games start, there is always a ton of bad news, rumors about incomplete facilities and some corruption scandals, but he Chinese managed to prove everyone wrong, and gave the world a great show as well as a nice view into their culture.

Four paper and pencil travel games with a holiday twist

After reading the news about people being stuck in various airports and bus stations where hours have led to days because of the bad weather we’re having, I thought of travel games they might want to play in order to pass the time.

All a person needs is someone to play with, paper and a writing implement. A crayon will do–or a small nub of a pencil. If a piece of paper isn’t available, look to napkins.

These games would also work at a family or friends get together and can be adapted for any age group. You can make them as hard or as easy as you want. Each can be played by more than two people, but you’ll need at least two, except for the last one.

Each of the four games are games I’ve played at various times. To see what I envision this group playing, keep reading.

Game 1:. Hangman Santa- This is a version of regular Hangman, but you can see where I’ve added a Santa hat and sack.

  • To play this game, draw a rough sketch of a gallows as shown in the finished picture. One person thinks of a word and draws short horizontal lines, one for each letter of the word. I thought of the word “travel.”
  • The other person calls out letters.
  • If the letter is in the word, the player who thought of the word, writes the letter on the appropriate line. If the letter is not there, the player draws part of a person, starting with the head.
  • With each wrong guess, a body part is added. If the opponent guesses the word before the entire person and the Santa hat and sack are drawn, that person gets a point.
  • If the entire Santa is drawn, the person loses and the point goes to the opponent.
  • Then you switch roles, and it’s the other person’s turn.
  • I can see where hanging Santa might seem grim, so you could draw a sleigh instead, although the name of the game is Hangman. I don’t know why–it just is.

Game 2: Categories (with a holiday twist)– To play this game, give each player a piece of paper and a writing implement.

  • Players divide the paper into at least five columns.
  • Across the top of each column, write the names of categories like “names,” “cities,” “countries,” “holiday songs” and “food.” The last column is “total.”
  • Then one person starts saying the alphabet to him or herself until one of the players tells him or her to stop. Whatever letter the person stops at is the letter for that round. The person tells the players that letter and each person thinks of a word that fits the category that starts with that letter. The players write the words they come up with on their own paper.
  • For example, if the letter is “J”, my answers might be “Jerry,” “Jackson,” “Jordan,” “Joy to the World” and “jello.”
  • Whoever finishes first says “Stop.” At that point, everyone must stop writing.
  • Then you calculate points by sharing answers. Each answer no one else has equals 15 points. If one person has the answer, it’s worth 10 points. If more than one person has the answer, it’s worth 5 points.
  • Add up your points for each column and write that in total.
  • Keep playing rounds until you’re tired of the game. Whoever has the most points wins.

By the way, if the same letter is picked, pick again, or any of the repeat answers don’t count. To make harder, add categories. To make easier, remove categories, and think of easier topics.

Game 3: Dots (To make this one have a holiday theme, use green and red pens, pencils or crayons.)

  • Draw dots in rows. 10 dots across and 10 dots down as shown in the picture.
  • Each person takes turns connecting two dots with a straight line, either horizontal or vertical.
  • The object is to eventually start making boxes. If you can make a box by drawing one line, write you initial in that box.
  • Sometimes you’ll be able to draw more than one box. You can only connect two dots at a time, however, but if you end up drawing a line to connect two dots and then you only need to draw one more line to make another box, you can do that one too.

Whoever has the most boxes by the time all dots are used, wins. To make the game harder and take longer, add rows of dots. In the pictured game, the other person is winning. (O = other person)

Game 4: Word Creation

  • Write the word “Happy Holidays” on a piece of paper. See how many words you can make with the letters in Happy Holidays.
  • You can only use the number of letters that are in the word. For example, there are only two a’s so your word can only have two a’s.
  • You can use letters more than once with each new word.
  • Words have to be at least three letters, (if playing with small children, don’t use this rule.
  • Whoever has the most words by the time limit you decide on wins.

Here are three words to get you started.” happy ” “holidays” and “play.”

Five things to do when things go bad

I opened the front door to my apartment yesterday evening to find an early, unwelcome, and unpleasant Christmas present waiting for me inside: my power had been turned off. Apparently, the Hawaiian Electric Company finds it completely acceptable to turn off your service when you are a new tenant in the building — and gives you NO warning, by email or otherwise, as to when or why it is happening.

What made this matter worse is that my friend came over to cook steak on my electric stove. We were hoping to drink a bottle of Merlot, and watch “Superbad” on DVD. Instead, we both showered by candlelight, ate out at a mediocre Vietnamese pho restaurant, went to Walmart to stock up on more candles, and are calling it a night.

There are, however, some awfully good lessons to be learned from such an experience as this. If you’re one of the many travelers stuck at an airport in the northern U.S., an unhappy backpacker in the middle of nowhere, or a peeved resident living in a city serviced by an incompetent and unresponsive electricity company, then please resist the urge to cry about it. Here are a few things you could try to get your life back on track when things go bad.

  1. Be creative: If you’re not having fun in your current situation, find a way to make it fun. As long as there’s gas in it, your car can be one of the most enjoyable tools for happiness. Turn up the heat in your Chevy, take a road never traveled, and slowly find your way back home. If you don’t have a car, use your feet. You’ll be surprised how much you never noticed about even the most familiar of surroundings.
  2. Reach out to a loved one: So, you’re all alone in some backward country that you thought you’d love, but it turns out you hate it. Think positively: things will not be this bad forever. Take out a piece of paper and write a letter to a loved one, using your pen as an outlet for frustration, anger, sadness, and expression. Or, if you can get to a phone, give that person a call and tell him/her how much s/he’s missed.
  3. Strike up a conversation with a stranger: I love making new friends in the most random places. The conversation starter here would be your current, shared, miserable experience/existence. My best friend met her husband while waiting for flight in Albequerque. It’s amazing how much a light conversation can ease your inner tension. If nothing else, your little debate can pass the time.
  4. Indulge in your favorite food: Forget that Weight Watchers diet. Take out that stash of Baskin-Robinns Peanut Butter ‘n Chocolate ice cream (sorry for the food plug here, it’s my one weakness) and go to town. At least your belly will thank you.
  5. Get some zzz’s: Sleep is one of the best cures for whatever crisis you might be in. Shrug off your problem for a few hours with a little shuteye.

I hate the sight of frustrated tears, and I particularly detest angry protests by customers upon innocent flight attendants (though, I must confess, I too have instigated such arguments). The best thing you can do in rough times is grin in bear it. Things always get better in time.

Impossible to find a good meal at the airport?

While most of us wouldn’t think about heading to the airport specifically for a good meal, let’s face it: For all the time we spend in them, it would be nice to count on something better than Chilis or food court Chinese from time to time.

Luckily, the New York Times‘ so-called Frugal Traveler, Matt Gross, tackles this very subject this weekend, sussing out where to nail down some good noshes as we make our way through the country’s major hubs this holiday season.

Among the airport restaurants that get a shout-out from Mr. Frugal are Vino Volo at JFK, Figs at La Guardia, Bistro del Sol at Altanta, Dickey’s Barbecue Pin at Dallas-Ft. Worth and La Carreta in Miami.

Got other favorites? Drop us a line.

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