83-year-old woman boards wrong US Airways flight, ends up in Puerto Rico

Ever go to pick someone up at the airport and realize that their flight has been delayed? Bummer, right? Well, now imagine that the person you’re picking up is your 83-year-old, wheelchair-bound mother, and she’s been accidentally put on a plane to Puerto Rico. Looks like you’ll be waiting at baggage claim for a while.

This is precisely what happened a couple days ago to Vera Kuemmel, who was supposed to be picking up her mother from a Tampa* airport after her mother’s trip to New York. But things went a little haywire as Elfriede Kuemmel (a great name for an 83-year-old woman, by the way) was trying to switch planes in Philadelphia.

Elfriede, who was seated in a wheelchair and helped to her (or not her) plane by a US Airways attendant, accidentally ended up on a flight headed for San Juan, Puerto Rico, instead of one arriving in Tampa, Florida.

In San Juan, the woman was (let’s hope) profusely apologized to and soon put up at a hotel and provided with food until the next flight to Tampa.

A US Airways spokesperson says she’s not sure how the passenger’s incorrect boarding pass didn’t set off alarm bells, but says “we’re looking into what we could have done on our end to prevent that.”

I don’t know, maybe, check the woman’s boarding pass?

On the plus side, Elfriede says she did enjoy the first class flight back to Tampa. Hey, take it when you can get it, right?

More here.

*correction made

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San Jose to Spend $1.1 Million on Mural at Airport

The San Jose city council recently approved an art project with an $1.1 million dollar price tag. A huge mural will be installed at Mineta San Jose International Airport on the side of a newly constructed parking garage. Impressive? It will be San Jose’s largest piece of public art (62 feet high, 76,000 square feet). The mural is inspired by a high resolution photograph of different hands making different gestures. (No, I assume the gesture you are thinking of right now is not a part of the picture. But I can’t say for certain).

San Jose is not a new city, but its growth over the past couple of decades has been explosive. While it might be a nice place to live, many visitors find it sterile and lacking in atmosphere. This is especially the case if you compare it to nearby San Francisco. Perhaps a mural, even a million dollar one, is a good idea. At the very least, you’ll be able to chuckle as you try to find double meanings for those hand gestures.

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The flight attendant who helped land a plane when co-pilot had an emotional melt down was a hero

If you ever saw the movie Airplane, the spoof on airplane disaster movies, you probably still laugh out loud thinking about it. Remember the scene when Julie Hagerty took over for the co-pilot but had to fight off the automatic co-pilot who was a blow-up doll? She was trying to help Striker (Robert Hays) land the plane.

That was a spoof.

In a real life story, a female flight attendant recently came to the assistance of a Boeing 767 commander after the co-pilot had a mental meltdown. On an Air Canada flight from Toronto to London’s Heathrow, the co-pilot, who had shown up for the flight acting slightly flustered and on edge — not his usual outgoing, chipper self — lost most of his marbles over the Atlantic.

After the co-pilot became increasingly belligerent and erratic, and refused to move from his seat, the flight commander asked the crew to help remove the co-pilot from his seat.

Once the co-pilot was removed — into the capable hands of doctors who happened to be on board — the flight attendant took over the co-pilot’s job. She had a commercial pilot’s license, thus was a huge help to the commander. The flight was diverted to Shannon Airport in Ireland where she helped land the plane. Upon arrival, the co-pilot spent 11 days in a mental hospital before being transported back to Canada.

Although this real-life drama happened this past January, the investigation has just been completed. The commander and flight attendant were found to be heroes, although that term wasn’t used in the official report.

The official report is an interesting read about how decisions are made in the air to keep both passengers and crew safe. It’s a PDF file and was sent along by Gadling’s own Kent Wien who has the insider track to about everything.


These girls were not quite as helpful as that flight attendant. Why not? Click the images to find out!

What to do after your flight gets canceled

My weekend sucked. On Friday, I was suppose to fly out to Pittsburgh to visit my girlfriend, but my flight was inexplicably canceled. Well, Continental did offer a reason–Newark was too windy to take-off. But the funny thing was US Airways had a flight that departed 50 minutes later, with no problems.

Isn’t that wind fickle, I tell you. I should probably kick myself, considering my long-time policy to actively avoid flying on US Airways. As my girlfriends says, there honestly should be a rule that if US Airways flies, then everyone else should be forced to. I would call it the “bare-bottoms rule.”

I did invoke Rule 240 at the ticket counter, which I wrote about a couple weeks ago–this little-known rule requires the major carriers to put you on another airline’s flight, at no charge. But aside from this small victory, which got me nowhere because the US Airways flight was already booked full, I’m out over $100 for my troubles getting to and from the airport.

I did get a refund of the ticket, but I still feel miffed. What are my options? An executive e-mail bomb may be in order, but first, I’m going to try the “senior” customer service line. Last time I did that with US Airways, they gave me a $250 voucher on top of my flight refund.

3M wants to feed you and give you a nice shoulder rub

Travelers passing through Atlanta Hartsfield-Jackson airport on November 25th and 26th will be able to get some soothing pampering, courtesy of 3M (yeah, the Post-It people).

As part of a promotion for their laptop privacy screens, 3M has created a site dedicated to revealing airport secrets.

Airporthavens.com has some fantastic tips, including where to find some free desktop workstations at Miami International, or a hidden lounge at LAX. Visitors can even submit their own hidden airport tips.

The 3M Airport Haven lounge will be open from 8am to 5pm, and you’ll be able to locate it on the 3rd floor of the Atrium at the Atlanta Airport Executive Conference Center. The lounge will feature free Wi-Fi, snacks, beverages and of course, free massages.

I can’t think of a better way to start the crazy travel season than a nice soothing massage and a cold beverage. Can you?