Skybus, First Hand Experience: At the Airport

With a 7:05 AM Skybus flight out of Columbus to Bellingham, Washington, we got to the airport at 5:30.

Tip 1: Check-in on-line; it makes life easier. We did and I was glad. (See post) Almost as soon as we walked through the sliding doors at the Skybus check-in, a Skybus person looked at our boarding passes, IDs and tagged our bags before we could even get them to the check-in counter. In a few steps we handed them to the bag screening guys before heading off for fun games called “Airport Security” and “Find Your Gate.”

Tip 2: When booking your tickets on line, double check that you’ve entered the names that you use on your official identification. It cuts down on anxiety. The missing letter on my husband’s name on his boarding pass (I left off the last letter of his legal name) wasn’t a problem either. Smooth sailing.

Tip 3: Even though Skybus doesn’t have a check-in desk at the gates–at least I didn’t see one–the other passengers will tell you which line to stand in.

Tip 4: Find a place in line and then go to the bathroom. At the gate there were three areas marked with line dividers-group 1, group 2, group 3. These lines crossed in front of the restroom doors and the drinking fountains which added to a bit to the lane confusion, plus the waiting room seats took up a fair amount of standing room. It seems there needs to be less waiting room seats since most people were standing or sitting on the floor in line. If you want a seat choice on the airplane, waiting in line is important.

In this mishmash of lines, I didn’t see a Skybus person in the mix. Someone was calling out flights over the loud speaker. Not long before it was time for us to board, that loud speaker person said, “No food is allowed on a Skybus flight.” I thought of the bag of snacks and bagels I so cleverly packed. “Give me a peach,” I called out to my husband and ate it like a mad woman. We finished off the fruit before boarding-I took one more bite before showing our boarding passes to the person who had magically appeared at the gate, but we didn’t dump the packaged snacks. No one checked.

Once on the plane, it turned into about any other flight of just enough room, oxygen masks if needed, and cushions that turn into flotation devices. The Skybus crew was busy almost the whole time passing out drinks and food to those willing to buy. The prices are doable. $8 for breakfast, but the coffee machine was broken for some of the flight. The handy crew fixed it eventually, but I held out for my java until after we landed.

The flight landed in Bellingham, Washington 10 minutes early and all four of our bags showed up at the airport. All in all, not bad.

The biggest positive was the flight was direct. As prices go, ours wasn’t all that cheap since we missed out on the deals, but Bellingham is an easy access airport. Would I recommend Skybus? Yes. I do have to say, I missed getting those little bags of pretzels and drinks though, and at times I really wished it might have been possible to talk with customer service. Not that I had anything to say really, but it’s odd to be a people person and not have anybody to talk to. We’ll see how our return flight goes.

For more photos of the Columbus to Bellingham flight (or it could have been the other way around,) click here. Marada has taken a bunch of them and posted them on Flickr.

Luggage Lost? What About Your Child?

File this one into the parental nightmare category. A gentleman named Greg Henry put his seven-year old son on a flight with the expectation that the child would be looked after by the airline. But why would we trust anyone with our children who can’t even take care of our suitcase? Herr Henry is probably asking himself that question after the child was apparently “lost” at the airport. The airline actually put a tag on the child identifying him as an unaccompanied minor, but that didn’t seem to matter. Now, never mind the questionable judgment of a parent who would send his seven year old on a flight alone, we do have to wonder what the airline did here to “lose” the child. Of course, all turned out well with the kid. He lived and all. But one wonders if there might be a better system available to account for traveling kids.

Travel Woes: Avoid Connecting Flights

A friend of mine and a serious global traveler had the trip that almost turned her off air travel all together–and she’s a former pilot.

These are the details that I remember from what she recently told me about her return trip from Iceland to Columbus, Ohio. Her nightmare started at JFK airport.

Thunderstorms had paralyzed flights, thus hers to Columbus was canceled. But, feeling optimistic , she thought she might be able to hook up with a Jet Blue flight and headed to the Jet Blue terminal. No luck there either. In her quest for a flight, she left the security area of her terminal and couldn’t get back in. Then she looked for another terminal where she could park herself for the night since all airport hotels were booked. No such luck there either. That one closed for cleaning and she was kicked out to the curb again. After another bout of terminal hopping, she found a chair where she could settle in for the rest of the night.

The next day she was able to book a hotel room since finding a flight wasn’t happening. Booked solid. She arrived in Columbus on Friday, almost two days after she was supposed to have arrived.

At 4 AM Saturday morning she received a call from the luggage courier who couldn’t find her house. Before dawn she was reunited with her belongings.

If you haven’t noticed, she didn’t get any help from the airline except for the rebooking of her flight on the next available flight two days later. The airline wasn’t obligated to do more. The delay was caused by weather.

The flights were full because all flights are full these days. In her words, this summer is a mess. If one thing goes wrong, the whole system slides into chaos.

She also didn’t have a cell phone. Since she was traveling internationally, she left hers at home. Also, there wasn’t any information to be found on where to get hotels outside of the airport.

Her bit of advice after this fiasco was, whenever possible, fly direct and fly early in the day. Connections mean trouble and flying late in the day means there is no wiggle room when flights get delayed. Here is an article by Sharyn Alden that gives some other tips for avoiding air travel woes.

New Capsule Hotel in Gatwick gets Mixed Reviews

We posted a year ago about the upcoming arrival of Japanese style capsule hotels within British airports and now they are here–at least in Gatwick (Heathrow will be up and running by Autumn).

Called the Yotel, these itsy-bitsy little rooms are designed to accommodate passengers trapped in layover hell at affordable prices and greater comfort than steel benches found at the gate.

So how do they measure up?

Max Davidson, writing for the Telegraph was a champ and decided to give it a try for the night.

His room (or cabin as they call it) measured seven square meters, was just larger than a bed, and included a small bathroom and shower as well. The good news is that Davidson was impressed with the crisp linen, shower, internet connection, flat screen television and drink service.

But at 1:30 in the morning, things turned bad. For whatever reason, the air in his tiny room was not circulating. Davidson felt like he was breathing the same air he had just exhaled ten minutes earlier. He began panting and hyperventilating. Falling back asleep became impossible and poor Davidson struggled through the rest of the night in perpetual zombie state–like the rest of us stuck in an airport over night.

I’m not sure what the problem was with his cabin, but fresh air is something I tend to expect no matter how little I spend on a hotel (in this case, £55 a night or £25 for four hours). Fetid air in cramped quarters is a serious oversight for Yotel. I sure hope they can fix this because the next time I spend 4 hours in Gatwick, I want to do it comfortably.

Runway in Sao Paulo Too Short? Too Wet?

Almost 200 passengers are suspected dead after the TAM airlines Airbus-320 (en route to Sao Paulo from Porto Alegre in southern Brazil) skidded on the rain-slicked runway in Sao Paulo and slammed into a gas station and TAM building yesterday, USA Today reports.

This is apparently the second major airline disaster in Brazil within a year. In September, 154 died when a Gol Aerolinhas Inteligentes SA Boeing 737 and an executive jet collided over the Amazon rain forest.

There have been questions about the country’s underfunded air traffic control systems, deficient radar system and the airlines’ ability to cope with a surge in travelers. Also, the length of the runway at Sao Paulo’s airport has been repeatedly criticized for being too short (it is 6,365 feet, compared with a 7,003-foot runway at New York’s LaGuardia Airport, which accommodates similar planes) and two planes slipped off it in rainy weather just a day earlier, though no one was injured in either incident.

Plus, yesterday in Colombia, a passenger plane skidded off a wet runway and into the Caribbean Sea.

Seriously, if a wet runway is all it takes, I am worried.