Bluetooth Zombies Stalk Our Travel Spaces

If you’re a frequent traveler you’ve seen them. Unlike real zombies, they don’t just come out at night; they stalk airports, hotel lobbies and various modes of public transport everywhere. They’re Bluetooth zombies, roaming our travel spaces, spewing words forth, loudly, into our public spaces.

This morning, at a business class hotel in the Midwest, I had breakfast next to a woman who spent her entire breakfast, and mine too, making a series of hands-free calls loud enough for the entire room to hear. I’m not sure why, but there is something about travelers who are constantly on the phone as they walk through airport corridors, eat their breakfast at the hotel or stand in line at the car rental counter that is disconcerting to me.At first, you hear them talking but see no phone and wonder if they’re talking to themselves or someone else in the vicinity. How are these folks any different than any other travelers who walk around using mobile phones? It might be my imagination, but it seems like they tend to talk louder in public spaces than normal callers. I’m not sure if this is because they’re overcompensating for the fact that they aren’t directing their voice into a device or if they only seem louder because their voice booms out into the air, rather than into a device.

Also, Bluetooth zombies are more empowered to multitask, since they aren’t using their hands to hold a phone. This means that many think nothing of continuing their conversation while ordering their coffee or meal at the airport, checking into or out of a hotel, renting a car and so on. Some businesses, like Arinell Pizza in San Francisco, refuse to serve people who are talking on Bluetooth devices, and I don’t blame them (see their illustration above).

If you have to physically hold a phone, it’s a bit more cumbersome to be taking your food tray, digging into your wallet or purse for ID, credit cards or money and the like. The Bluetooth zombie is free to keep talking, oblivious to the world.

I know that business travelers have to make calls while on the road to earn a living. I worked in sales for a time right after college, so I know how that goes. But I think this particular piece of technology, while perfect for making calls in a car, is a bit of a scourge in terms of inflicting noise into our public travel spaces.

If a traveler plans to make a longish call, or a series of calls, why not go to a spot in the airport with some privacy rather than doing so seated, in a crowded area, right next to a variety of other travelers waiting to board their flight?

Virgin Atlantic is already allowing in-flight phone calls on at least one route, and according to CNN, in-flight calls are going to be par for the course everywhere soon. That might seem like a frightening development, but there are two rays of hope. First, the calls will be expensive, so hopefully people won’t talk that much, and second, people are talking less and texting more anyway.

Some young people are barely capable of conversation, while old-school business travelers use new technology to inflict noise on the rest of us. But why is it that a traveler having a loud conversation on the phone seems more intrusive than two people having a face-to-face conversation at the same volume level in the same space? I have no idea, but there’s something about the army of Bluetooth zombies that march through our travel spaces that rubs me the wrong way.

[Photo by Disrupsean on Flickr]

Bad Flight Saved By Airline Crew, New Laws, Amiable Travelers

Last weekend, United Airlines Flight 108 from Newark, New Jersey, to Edinburgh, Scotland, put 2011’s Airline Passenger Bill of Rights to the test. It was not planned that way; we did not set out to see if the new regulations would kick in to help in a bad situation. But when things went wrong, rules established by the bill kept a bad scene from becoming a total disaster. I was on board and lived to tell about it.

The first leg of our travel plan on United Airlines took us through bad weather from Orlando (MCO) to Newark (EWR) rather smoothly, arriving a few minutes late at 8:15 p.m. On landing, a text from my FlightTrack Pro iPhone app informed me that our next flight, from EWR to Edinburgh, Scotland (EDI), scheduled to leave at 9:55 p.m., would be delayed until 12 p.m.

“Surely they mean 12 a.m., just a little late, not 12 p.m.,” I said out loud with the comment echoed by other passengers, also checking their phones after landing. But p.m. it was, so put up in a hotel we were – the cheesy Ramada Inn Airport hotel – along with carry-on luggage and food vouchers for dinner and breakfast.

Going back to the Newark airport the next day – a few hours early as good airline passengers on international flights do – we found a further delay for more maintenance, pushing departure to 1 p.m. Soon though, the situation improved. The flight was moved back to 12 p.m. and boarding the international flight, a process that can take some time, finally began.With boarding completed, the flight crew, who had also been ready to go since the night before, prepared the cabin and off we went – all of about two football fields in distance.

Newark airport normally has two operating runways. Today that was one working runway as the other was undergoing maintenance, placing us last in a line behind 15 planes.

A timely announcement produced some unanimous moans and groans from passengers. “Oh well, what can we do but sit here and wait.”

By the time we made it to number seven, almost an hour later, we had burned about 10,000 pounds of fuel, according to the flight crew. That’s so much fuel that we had to leave the takeoff queue, return to what the crew onboard called “the ballpark” and refuel.

“Not a big problem, we sure did not want to run out of gas crossing the Atlantic,” I thought, echoing the mood of the other passengers on board. To expedite the process, we stayed on the aircraft, avoiding a repeat of the time-consuming international flight boarding process.

But by the time fueling was complete, we were on the verge of violating part of that new passenger rights bill, which established a three-hour cumulative time limit for such delays. This is a big deal to the airlines, if for no other reason than the fact that they can be fined $17,000 per passenger if they don’t comply.

By law, at that three-hour mark, airlines are required to provide passengers on a delayed, grounded aircraft like ours with food, water, restrooms, ventilation and medical services, among other provisions.

Over the aircraft loudspeaker, the call was made by Rick Chase, International Service Manager, that if anyone wanted off the aircraft, to let the crew know and they would make it happen. Two passengers wanted off so we pulled out of the takeoff queue and waited for ground crew to come fetch them.

Back in the queue for take off after 4 p.m., it was looking like we were going to make it off the ground after all. Then a weather concern stopped the countdown.

Thunderstorms directly in our planned flight path were going to be a problem. United Airlines operations people, we were told, scrambled to file a new flight plan.

Again came the grumbles of passengers but no one wanted to be hit by lightning then plunge into the Atlantic. At about that same time, someone at United Airlines operations remembered that this particular aircraft had never flown this international route before.

Apparently, by law, custom or just an abundance of caution, a qualified mechanic must be on board when that happens, we were told. Rumor had it that due to cutbacks caused by the Continental and United Airlines merger, there were none available.

This time we did not go back to the ballpark but rather just stopped where we were and waited for the revised flight plan and a mechanic. At a little after 5 p.m., United Airlines Flight 108 finally took off, racking up a total of over 17 hours delay.

The whole situation was just bad news all around. A big part of the enduring memory though will be how very well the onboard flight crew handled the situation. Keeping us informed every step of the way, caring for our individual concerns and making the most out of a bad situation far exceeded the requirements of the Airline Passenger Bill of Rights.

They took what could have turned into a very nasty situation and transformed it into a “let’s all get together for a reunion” sort of thing. To the credit of United Airlines, before we got off the aircraft we were asked to visit UnitedAirlines.com/appreciation where the airline put their money where their mouth is, offering all passengers on the flight compensation for their time and inconvenience. While the package was customized for each passenger, some included a voucher for domestic travel within a year ranging from $400 to $2000, a 20 to 50 percent discount for a future international flight, or between 15,000 and 50,000 additional frequent flier miles.

It was more of a “it’s the thought that counts” sort of offer at the time, but I bet that after thinking about the situation for a while and how very well the flight crew handled it, that most passengers will indeed give United Airlines another try.


[Photo- Chris Owen]

11-Year-Old Boards International Flight Without Passport Or Ticket



With all the security and red tape most travelers endure at the airport, it’s surprising – and scary – that 11-year-old Liam Corcoran-Fort was so easily able to get by security, board an aircraft and fly internationally without a passport or ticket.

While shopping in Manchester with his mother, the boy decided to sneak off, hopping a bus to Manchester International Airport after finding a bus ticket on the ground. According to Corcoran-Fort, once he got to Terminal 1 he walked right through the body scanner, metal detector and boarding gate onto Jet2.com Flight LS791 to Rome, Italy.

“There were lots of people but I didn’t speak to anyone. I followed where people were going and then at the barrier I went underneath it,” said the boy. “I didn’t have anything on me and no-one asked me for anything. I just carried on walking.”

According to news.com.au, the boy claims he didn’t have the intention to cause harm, he simply wanted to use to the toilet; however, it ended up just being too easy. It wasn’t until passengers noticed the lonely boy talking about how he had wanted to run away from home that Corcoran-Fort was discovered.

There is currently a full investigation in progress to find out how a young boy could have passed through five security checks and boarded an airplane without showing a ticket or passport. So far, five Jet2 and airport staff members have been suspended.

Disabled Veteran Accuses Airline Of Animal Cruelty And Verbal Abuse



Paws and Stripes founder and disabled veteran Jim Staneck had a very disturbing experience with United Airlines in Virgina’s Dulles International Airport. According to Staneck, not only did staff ask him if he was “retarded,” they also kicked his service dog, Sarge.

The incident occurred during a hectic time, when there were a lot of flight cancellations and delays. After spending 48 hours in the airport, Staneck approached a United Airlines’ staff member to ask for help. The veteran suffers from a brain injury that makes it difficult for him to concentrate under stress, and was having trouble understanding the new itinerary.

“He said, ‘Just read it,’ and I said, ‘Sir I can’t read it,’ and he said, ‘What are you retarded?'” Staneck recalls. “Prior to this I told him I have a brain injury and PTSD, I’m a disabled vet, this is my second night here; I need help.”

To hear Staneck’s side of the story live, check out the video above. It’s also worthwhile to go through the comments left under the video on Life With Dogs, as it appears many are trying to rally a ban of United Airlines until all guilty parties are fired.

What do you think?

Two Men Detained At US Border For Carrying Chocolate Eggs

In the past year, there have been stories of travelers getting in trouble for painting their nails on flights, telling jokes on Twitter and traveling with baked goods. The most recent scandal in the world of surprising travel crimes, involves two men trying to cross the border from Canada to the United States with chocolate eggs.

During a trip to Vancouver, British Columbia, Canada, Brandon Loo and Christopher Sweeney decided they wanted to bring treats back home to friends and family in Seattle, Washington. They decided on Kinder Eggs, chocolate eggs containing small toys inside. Unfortunately, the surprises ended up getting the men detained at the border.

According to CBC News, because children can choke on the toys inside the eggs, they are illegal to bring into the U.S. Moreover, travelers who decide to attempt to bring them into the country could incur a hefty fine. In 2011, there were over 60,000 Kinder Eggs seized from travelers’ luggage and international mail shipments.

In the end, the men were only detained for a few hours, getting off with a simple warning.

Will you be traveling on an airplane, and want to know what you shouldn’t bring? Check out these strange items prohibited by the TSA.

[Image via Matanya]