Airports To Implement Virtual Avatars To Help Tourists

by Jessica Festa on




Virtual reality is becoming part of real life, as three New York-area airports adopt virtual avatars into their customer service program. The avatars are part of an expansive plan to enhance customer travel experience by the Port Authority. Starting in early July, JFK, Newark Liberty and LaGuardia will be the first airports in North America to implement the virtual avatar assistants. These hologram-like workers will provide automated, basic information, like directions to airport gates, shopping advertisements and security checkpoint notifications. And to make them look like real staff, they will wear the signature red coats of the live customer service agents.

“The Port Authority’s three major airports – JFK, Newark Liberty and LaGuardia – are gateways to the world, serving over a hundred million fliers annually,” said David Samson, Port Authority Chairman. “Ensuring the satisfaction of these customers is a foremost priority, and these initiatives move us closer to achieving that objective.”

These basic avatars are just the beginning, as future plans include having interactive virtual agents that can answer questions.

For a better idea of the technology, check out the video above.

Rude US Customs Officials: How Not To Welcome People To The United States

by Sean McLachlan on

Some people should not be allowed to wear a uniform.

While flying from Spain to the U.S. to attend the Gadling annual team summit, I touched down first at Chicago O’Hare International Airport. I got into line at U.S. Customs to enter the country.

The line was in a huge room with a row of bulletproof glass booths manned by U.S. Customs & Border Protection officials checking passports and visas. These booths blocked entrance to the baggage claim area and, officially, the United States. The line for U.S. citizens and Green Card holders was long but moving steadily thanks to several booths being open and the generally efficient work of the U.S. Customs folks manning them.

The line for foreigners was a different story. Only one booth was open and the line was practically at a standstill. There was a bit of grumbling in various languages but no loud complaining. Everyone just stood there looking jetlagged while watching a big flat screen TV hanging over the booths.

It was playing a promotional video about all the things to see in the United States. Images of the Grand Canyon, Alamo, Yosemite and other great attractions flickered across the screen, interspersed with a diversity of smiling Americans saying, “Welcome.”

As I waited my turn, one woman in her early twenties who looked like she was from Southeast Asia walked up to the head of the foreigners’ line where an airport worker stood.

“Excuse me,” the Asian woman said with a heavy accent, holding out her ticket, “I will be late for flight.”

“There’s nothing I can do,” the worker said, waving her off. “Get back in line.”

“But the flight–“

“Wait in line!”

The Asian woman quickly retreated, looking at her watch.I was about to shrug this off as Case #4,589,513 of Airport Rudeness when the tale took a turn for the worse. After a couple of minutes, the airport worker called over a U.S. Customs officer. I hesitate to describe him because you might think I’m exaggerating, but believe me when I say he was short, with a big paunch and black, greased back hair. His face was also greasy and over a poorly trimmed mustache he had a big, pockmarked nose – a boozer’s nose, a Bukowski nose.

The airport official said something to him and pointed at the Asian woman. The passenger looked over hopefully. The officer summoned her by jutting his chin in her direction.

The woman approached with her ticket held out.

“Excuse me. I am late for flight. . .”

The officer gestured at the ticket.

“What’s this?”

“My flight. . .”

“So you’re late? Everybody’s late! Hey, is anyone else here late?”

“I am!” some British wanker chimed in.

“Go,” the Customs agent said, dismissing her with a wave of the hand.

She stood there a moment, looking confused.

“Get back in line!” he shouted.

I almost said something. I almost said, “I’m not late for my flight. I have a three-hour layover. She can go in front of me. And stop being so unprofessional.”

But I didn’t. Unlike last month’s run-in with a rude airport security official, I was trying to enter a country, not leave one, and speaking up against this lowlife wouldn’t help the Asian woman and would almost certainly get me in trouble. So I didn’t say anything. I still feel bad about it, but there really wasn’t anything I could do. The fact that he did this within full sight of several of his coworkers showed that his work environment didn’t discourage that sort of thing.

Another small man with a bit of power treating other people like dirt.

We kept waiting in line as a succession of TV Americans welcomed us with big smiles. After a while the Asian woman stopped looking at her watch. She’d missed her flight.

[Image courtesy Wikimedia Commons]

Location-Based Smartphone App Makes Travel More Social

by Jessica Festa on

There are many smartphone apps that exist to make travel more social. These apps allow you to find travel buddies, see who will be at your accommodations and even stay in people’s homes for free. However, there is a new app on the market called Zamp that is helping travelers to discover who’s nearby and connect with them in real time.

The app is a location-based service that travelers can use to share and receive tips, arrange meet-ups and coordinate transportation. For example, through their airport check-in, users can see who’s on their flight, send messages and plan trip details like taxis and tours. There is also a fun feature that tracks users’ travel stats, like miles traveled, most frequented routes and preferred airlines. And to help service providers, Zamp allows for immediate user feedback to be given.

While this may not sound new, Zamp places an emphasis on making travel more social.”Many other travel services place an emphasis on travel booking or planning or post-travel reviews,” explains Sam Zebarjadi, one of the founders of Zamp. “We are focused on making travel more social, as it happens, and the platform is really built as an intelligent analytics and data engine.”

At this time, the company is working on building strategic partnerships to create more features and enhance the user experience. For example, they have teamed up with the Frequent Flyer Network to create a branded travel “lounge,” where users can communicate in real time from anywhere in the world. They’re also working with TripIt to enhance the flight check-in service.

Available on iPhone, iPod Touch, iPad and Android. Free. Click here to download.

Have Klout, Will Travel: Cathay Pacific Offers Klout Perk at SFO

by McLean Robbins on


Last week, Klout announced “Klout for iPhone,” and this week, the influx of app-based perks begins. Their first partnership is one we’d actually enjoy – if we were traveling internationally from SFO. The company that pioneered social media influence measurement has partnered with Cathay Pacific Airways to allow anyone with a score of 40 or over to show their Klout score at the door to enter the airline’s First and Business Class Lounge.

This applies to any visitor traveling through the “A” boarding area at SFO’s international terminal, even if they aren’t a Cathay Pacific passenger.

Inside the lounge, you’ll get access to the airline’s signature noodle bar, workstations and showers, as shown in the video above.

Have you used this perk? What did you think?

Virgin America; United To Begin San Francisco To Washington, DC, Nonstop Service

by McLean Robbins on

Virgin America has been awarded permission to fly into Ronald Reagan Washington National Airport beginning sometime this summer. United Airlines began their service today.

While the well-known carriers already fly direct to San Francisco, its US hub, out of Washington Dulles International, this new route opens up additional opportunities for the business and leisure traveler looking to fly from DC proper, rather than 45-minutes outside of the city.

“We are pleased to have the opportunity to bring our unique brand of service to this underserved route – and to better connect one of the world’s leading economies to our nation’s capital,” said David Cush, President and CEO of Virgin America. “Until this year, San Francisco has been the largest travel market in the nation previously without nonstop flights to DCA.”

Typically, long-haul flights are rare from the Washington airport, which normally doesn’t allow flights beyond a 1,250-mile “perimeter limit.”

Most of the prior “beyond perimeter” awards had been made to non-California airports. Smaller markets awarded DCA flights in the past include: Denver (four frequencies), Seattle (two frequencies) and Phoenix (three frequencies). Despite its size and the importance of Northern California’s innovation-based technology sector to the national economy, prior to this year the Bay Area never had nonstop service to DCA. As a result, local consumers and businesses suffered for decades with higher fares and limited choices – either flying to Washington Dulles or taking one-stop connecting flights when traveling to downtown Washington, D.C.

A big cheers today for Virgin, United and DC!

[Flickr via maka]