Better Search, Blazing Fast, Tested

Travel search engines commonly claim to produce the lowest prices or best selection. Some say they have the most accurate reviews or are quick at what they do. When we received a press release from hotel-finder Room 77 claiming “blazing fast” results, we put them to the test.

On our 25.5 Mbps DSL line, it took just 3.5 seconds for Room 77 to deliver 573 results for an overnight stay in a hotel in Miami later this month. That did seem fast so we compared it to a couple other hotel-finding sites. Hotels.com brought 437 in 3.6 seconds and Kayak returned 354 in 3.8 seconds – about the same speed-wise. But in addition to more results, Room77 delivered lower prices and included hostels in the search.

“Room 77 searches other sites for you and compares the prices right in the search results,” Kevin Fliess, Room 77’s general manager and VP of product development told Gadling. He added, “In addition to a fast and comprehensive search, we also allow travelers to earn loyalty points or pay at the hotel.”

Going a step further, Room 77 has their Room Concierge, a free service when booking a 4-star or above hotel that helps travelers identify a hotel room matching their preferences. Buyers specify what type of room attribute is most important – size, noise level or view – and Room Concierge staff goes to work finding just that room for buyers.

On Room 77 and other travel-related sites, it’s all about providing detailed, intuitive results that match what buyers want: a search process that is quick and easy.

Another site that delivers rich content fast in a very “we’re not wasting your time” sort of way is a new feature from Nerd Wallet that searches and compares airline fees.

Nerd Wallet, best known for finding and comparing credit card offers, says they “scour the financial universe to bring you any and every bank and credit union we can find, along with our own unbiased take on what various rewards programs or deposit accounts are actually worth,” on their website.

Now, Nerd Wallet’s Search and Compare Airline Fee finder, gathers information for pretty much all domestic airlines quickly and efficiently. Users can compare, say, the baggage fees of all airlines or find out all the details about one airline in a speedy and easy search.

The results at Nerd Wallet also are intuitive and consistent with predictions made earlier this year; new technologies may create changes for our future travel planning methods.

“Today, we stand at the forefront of a technological evolution in travel that we refer to as Online Travel 3.0, which recognizes the power shift from suppliers to retailers and to end consumers,” Stephane Durand, Director, Online & Leisure at Amadeus, a major provider of advanced technology solutions for the global travel and tourism industry told Gadling earlier this year.

That was just back in February when Gadling covered how travel search was becoming more personal, focused and nosy.

Then, we told of a global study that identified the online shopping behavior and future motivations of trend-setting travelers: micro-targeting information to specific consumers offering products that are actually relevant for the buyer.

Today, sites like Room 77 and Nerd Wallet’s Airline Fee Finder are delivering on that promise.

Up next, look for sites that learn from our online behavior over time and become interconnected, sharing information about us among each other.

[Flickr photo via Viernest]

Pimp My Airport Lounge

As a travel writer you might expect I spend a healthy amount of time in swanky airport lounges eating lobster tail and getting foot massages.

Well, I don’t – far from it.

The reality is closer to trying to find a spare outlet to charge my chronically low computer battery and simultaneously napping in the fetal position on the airport floor while traveling on the most budget friendly (read: logistically absurd) route.

This, however, does not need to be the reality for all travelers. For those with access privileges to global airport lounges, according to a recent article by USA Today, many airlines are investing healthy sums of money in order to spruce up their lounges to start wooing back once-loyal customers.

Some of the perks being mentioned? Lufthansa is offering lounge members traveling through their Frankfurt hub a full service spa where massages and facials ease the pain of an excessively long layover. Same goes for the Virgin lounge in JFK airport where 15-minute massages are complimentary and pedicures can be enjoyed for a modest $20-$40 upgrade.

Delta’s Sky Clubs lounges have recently added upgraded “Luxury Bars” where top-shelf cocktails are now available, and the same Virgin lounge in JFK now offers full-service menus and appetizers for hungry travelers killing time between flights.

Also noted in the USA Today article: although airline lounges have historically been the private realm of first-class seat holders and loyal frequent fliers, many airlines are now offering $50 day passes to general coach citizens as a way of raising ancillary income.

So am I going to pop the $50 for a layover in the lounge? Probably not, but it’s comforting to know that it’s there. Besides, in the types of places I travel, such as Kalibo, Philippines, the airport offers $2 massages to the general public while you wait at your gate.

When JFK gets that service going you can count me in for sure.

[Image: kalleboo via Flickr]

Atlanta Airport To Become A Global Portal

When the Atlanta airport’s new Concourse F international terminal opens on May 16, it will add 12 international gates and create a new entry-exit point for travelers on the opposite end of the airport from the main terminal. The new facility will address a number of current issues but the $1.5 billion addition is more geared toward future travel needs.

As the Atlanta Journal-Constitution (AJC) reports, the project is tasked with anticipating a new travel industry. “You can’t build something today that meets your needs for today,” said airport general manager Louis Miller. “We’re building for the future.”

When the project began in the late 1990s, initial cost estimates of a few hundred million dollars had the new Maynard H. Jackson Jr. International Terminal opening in 2006. Now six years late, the facility will eliminate the current baggage claim setup for Atlanta-bound international travelers, who must recheck their baggage before a train ride to the distant main terminal after clearing customs.

That’s a good, immediate improvement for international travelers but the additional gates will not only provide more capacity for international flights but also open space for domestic flights.

“At peak hours, we have a need for additional facilities,” Miller said. “But we’re really looking toward the future.”

Delta, the airport’s biggest airline, thinks the new concourse will operate near capacity several times a day. Spokesman Trebor Banstetter told AJC that operating flights out of the new concourse would give its top customers access to the “world-class facility” and its new Sky Club lounge.

“We want our best customers to be in this facility,” Banstetter said.

Colorado-based aviation consultant Mike Boyd believes future growth in Atlanta’s operations will continue, propelling the facility into much more than it is today.

“The reality is, if we don’t build these things, you’re going to find yourself way behind the curve,” Boyd said. “Atlanta is still going to grow … Delta is going to turn Atlanta into what we call a global portal, where there will be enormous amounts of traffic flows going all over Latin America and all over Asia.”

[Flickr photo via redlegsfan21]

Travel Expert Brings Local Flavor To Guidebooks, Video

Known worldwide as travel editor for CBS News, Peter Greenberg has traveled the planet bringing far away places into living rooms for decades. Now, Greenberg shares his expertise on destinations around the globe in his new “Like a Local” series of guidebooks, videos and travel tips that go on sale April 16.

Teaming with Michelin, Greenberg is releasing the series of “Like a Local” travel guides to Buenos Aires, Cuba, the Caribbean, New Orleans, and Miami that have must-see sights and activities, but also reveal insider tips on how to navigate the process of travel to get the best experience.

“Learn tips like how to avoid the touristy tango clubs in Buenos Aires and dance with the locals in a milonga,” says a release touting Greenberg’s endeavour. Telling “where to find street food stalls serving locally sourced seafood in the Bahamas; how to spend a day with Cuban tobacco farmers in Pinar del Rio” and more, the series looks to be a winner.

Recently, I had the opportunity to talk to Greenberg in Amsterdam and found him as colorful and descriptive about travel as one might expect. Speaking of his recent PBS special, “Mexico:The Royal Tour,” Greenberg was as passionate about experiencing the country with Mexico’s President, Felipe Calderón as his guide, undertaking whale watching in Baja California, rappelling down the Cave of Swallows in San Luis Potosi and zip-lining through the jungles of Puerto Vallarta.

Bringing that level of up-close and personal experience to us via guidebooks, videos and tips, the project promises to be far more than the sum of it’s parts.


[Image via Flickr user LollyKnit]

Nebraska Senator Proposes Air Passenger Fairness Act of 2012

Senator Ben Nelson (D-Neb.) today introduced the “Air Passenger Fairness Act of 2012,” an act he proposes will “promote fairness for all air travel passengers by barring airlines and airport operators from using express security lines that allow for certain groups of air passengers to cut to the front of the TSA security screening line at the airport.”

In short, The Nelson bill would prohibit elite flier lines that expedite some passengers’ TSA screenings. Nelson feels that this practice is unethical because all passengers pay the same TSA screening cost, regardless of the overall cost of their ticket.

“This bill is about fairness. Regardless of whether you have a first-class ticket or have reached a certain frequent flier status, the purpose of the airport security screening line is to ensure traveler safety. Allowing a select few to cut in front of those who are waiting patiently, just in order to provide a perk, has nothing to do with safety,” said Senator Nelson.

Who Is Not Covered
The act would not affect the current Transportation Security Administration-administered program that travelers can use to apply for pre-screening clearance that may expedite their security screenings at designated locations in select airports. It also would not stop an airline or airport operator from setting up express lines for disabled passengers.

An Act Not Based In Opinion
While we fully support the idea that everyone needs a full security screen and deserves to be treated, as the bill’s title states, with “fairness,” we can’t help but think this is a waste of congressional effort.While the security fee may be the same – covering the cost of effective screening for all – many frequent travelers did pay higher ticket rates, for example for business, first or select seating. Of those passengers, many would argue that priority line access (of all types) is a de facto benefit.

Travelers expedited through a security line are generally frequent travelers experienced in security proceedings and move through the line at an exponentially faster pace than those who travel on a less frequent basis. Since travelers are taken on a “one here, one there” basis, if the two lines are equally as long, travelers will wait for the same amount of time. This is often the case on heavy business travel mornings where many travelers are “elite”.

Discrimination or a Pet Peeve?
While one would not wish to stereotype, those who fly less frequently take longer to remove their shoes, empty their pockets and unpack their laptop than frequent or elite-level travelers (who earned the “elite” status through frequent flying or by paying for the perk). By offering two lines, frequent (and faster) travelers can speed the process for all.

What caused Nelson to draft this bill? Has Nelson, in fact, stood in a security line and noted these expedited travelers getting preferential screening? Less chance of a random bag check? Certainly no studies have been conducted to suggest this is the case.

Offering a “priority” line for frequent travelers is not case of segregation or discrimination, as Nelson is trying to allege, but merely a case of expediting an already cumbersome process.

With this new proposed act, Senator Nelson has effectively attempted to create controversy in a process that effectively had no controversy at all.

Please, Senator, focus your efforts somewhere where they’re needed – there are certainly areas in the airline industry where your concern would be enormously helpful.

[Flickr via steuben]