Southwest Airlines Now Has A ‘No-Show’ Policy

by Elizabeth Seward on

Southwest Airlines’ leniency with “no-shows” has been a popular attractor for many customers. The airline has long boasted that their customers get to keep the total value of their flight purchase, even when they simply don’t show up.

While the idea of not losing money in the case of an emergency might seem appealing to the masses, only a small minority of Southwest customers have been taking advantage of this deal and they’ve been doing it habitually. For that reason, Southwest will now be enforcing its own version of a “no-show” policy. Passengers will still receive the full value of their flight purchase if they cancel, but they have to cancel no later than 10 minutes before the flight takes off. This updated policy is still sensible and comparatively customer-oriented.[Thanks, USA Today]

Spirit’s Eyebrow-Raising Ads Seem To Be Working

by Elizabeth Seward on

If nothing else, Spirit Airlines is original. The company has created MILF ads, a campaign timed with the Anthony Weiner scandal called “The Weiner Sale,” ads that referenced the BP oil spill of 2010 (one of the slogans was, “Check out the oil on our beaches”), and more. Spirit Airlines has famously created ads just three hours after related news events and they don’t seem to mind that the ads usually look campy and hastily made.

And yet, no matter how offended some seem by these ads, no matter how unprofessional they might come off as being, the company’s approach must be working. Spirit Airlines was called the most profitable airline in the country last year by The Wall Street Journal.

Rampant Airport Delays Lead to Violence in China

by Rob Annis on

Although the number of airline passengers has skyrocketed over the past decade, China’s infrastructure has been unable to keep the pace. And as the number of delayed flights have risen, so too have the accounts of passenger brawls and acts of civil disobedience.

The problem has gotten so bad, the employees of at least one Hong Kong airline are learning kung fu as self defense.

Beijing Capital International is the worst airport for on-time departures, with an average delay of nearly 90 minutes. Another Chinese airport, Shanghai Pudong International, ranks fourth on that same list. Fewer than 30 percent of flights leaving Beijing airport are on time.

China plans to invest $230 billion to build 55 new airports in the coming decades, including a second in Beijing that will become the world’s largest when completed. But that’s little solace to the passengers who are constantly bumped from their flights now.For more than a year, passengers — mostly Chinese, but some American and other nationalities — have routinely acted out against airline staff. A three-day and multiple cancellation delay for a 2012 United flight from Shanghai to Newark led to frazzled nerves and fisticuffs. After baggage personnel were caught manhandling travelers’ luggage, they were attacked and beaten by passengers. After the passengers were finally able to make it to their destination, they received $1,000 vouchers for a future United flight, although no one seemed to be in a hurry to use it.

Also in 2012, 20 or so angry passengers angered by a 16-hour flight delay, stormed the Shanghai runway, narrowly missing an oncoming plane. In July of this year, 30 other irate passengers stormed a runway in Nanchang after a seven-hour delay. The Shanghai passengers would later receive about $160 in compensation from the offending airline.

With no end in sight to delays, the problems seem to be worsening — more than 26 fights were broken up at Chinese airports between May and August of this year. Some of these brawls have sent airport employees to the hospital with severe injuries.

Luckily there have been peaceful protests as well. Last year a group of stranded passengers took over the public announcement system to sing songs after airline staff deserted the terminal.

Ban the Burqa? Religious Freedom Battles Airport Security

by Rob Annis on

Should Muslim women be allowed to wear a full-face veil through airport security? At least one prominent British politician believes the answer is no.

During a larger debate about the appropriateness of the burqa, U.K. Deputy Prime Minister Nick Clegg admitted that while he was uneasy about banning full-face veils throughout society, “it is perfectly reasonable for us to say the full veil is clearly not appropriate” going through airport security.A quick Google search didn’t reveal an estimated number of women who wear the face-covering headdress, but most experts believe it to be just a fraction of the world’s female Muslim population.

Despite published guidelines to the contrary, many people believe that Muslim women are allowed to simply bypass security checkpoints, blaming the political correctness movement. This rumor gained steam in 2010, when two Muslim women were seemingly allowed to pass through customs without lifting their veils.

However, the incident appears to have been a one-time mistake, albeit one that the Canadian transport minister called at the time “deeply disturbing.” In the U.S., Muslim women can keep their head coverings on while going through security, although Homeland Security reserves the right to do “additional screening,” according to the TSA’s website.

If needed, the women will be taken to a private screening area, where a female TSA agent will remove the veil. The agent can then search it for contraband, if warranted. However, most women opt to uncover their face at the security checkpoint rather than going to a screening area, and immediately cover it again afterward.

Should full-face burqas be banned in airports or is the furor much ado about nothing?

Airport Screening To Be Faster Thanks To New TSA Program

by Chris Owen on

It’s taken a long time but a quicker, more efficient screening process at the nation’s airports looks to be coming into focus. The Transportation Security Administration (TSA) is planning a new three-tier system for passenger and baggage screening that taps features of ongoing programs to streamline the process.

Based on elements of the best parts of the existing Secure Flight and TSA PreCheck programs, the new system is “designed to increase the number of airline passengers who may be eligible for expedited screening,” says a report in Travel Weekly.

Using that information, air travelers will be classified into three tiers — expedited, standard or enhanced — with each level requiring different procedures and qualifiers. The current system treats all travelers the same.

Under the new system, low risk travelers would be directed to the lanes now used for TSA’s PreCheck program. Shoes and belts stay on. Laptops remain in cases.

Passengers would be screened at the time of booking, and the level of required screening would be embedded in the barcode of the traveler’s boarding pass.
PreCheck expands this year to 100 U.S. airports. This Fall, anyone can join by going through a background check. Participants allow their fingerprints to be file. The anticipated fee is $85.