Cruise Lines looking at new ports, carefully


Cruise lines sometimes seem to get in a rut on where they send ships. Many ports vie for their attention but long-established relationships with the governments and port authorities of existing ports set the bar high, often out of reach for new would-be ports of call. Still, many repeat passengers want to see new ports and if one cruise line does not offer them and another does, that repeat passenger may jump ship and sail with a different line. While most travelers have still never been on their first very cruise, many have been on a bunch of them and as the industry matures, ports are becoming more important all the time.

In the olden days of maybe 10 years ago, Eastern or Western Caribbean sailings were what mainstream travelers thought when they heard the word “cruise”. But those “tried and true” itineraries are becoming more “been there, done that” all the time so these days new ports are in clear focus.

Cruise lines try new ports for other reasons as well though. Carnival Victory, for example, has called on Antiqua from time to time in the past.

Antigua was dropped from the ship’s itinerary last year, after six American tourists, who’d arrived on the vessel, were arrested after a dispute with a taxi driver in 2009. The company said at the time that its decision was unrelated to the arrests and it had been contemplating moving the ship away from Antigua for some time because it had not modified its Southern Caribbean itinerary in four years. St Maarten replaced Antigua.

This is a big deal to Antiqua. They want that ship and all the passengers and all their money and their reputation as a safe place to call back. In fact, at the Cruise Shipping Miami show earlier this month, Antigua officials met with representatives of Royal Caribbean and Norwegian cruise lines to increase calls at the island by any ship. When Carnival Cruise Lines announced that Carnival Valor would be making monthly calls to Antigua starting in February 2012, that was big news.

Ok so chalk that loss up to security concerns, much like Mazatlan Mexico has been experiencing. Once branded as being unsafe, it is difficult for ports to regain the confidence of cruise lines who rabidly go after security issues, making sure ports are safe to visit.

Industry-wide, new ports are being considered and itineraries for existing sailings altered for other reasons as well. Recent turmoil in the Middle East and North Africa caused temporary changes by a number of lines causing hundreds of itineraries to change. That, no one can predict.

One thing seems certain though: Cruise vacations are still gaining in popularity and not going away any time soon. Look for new ports on the horizon as the industry matures, security issues are addressed or resolved and passengers look for new off-the-ship experiences.

Flickr photo by CircumerroStock

Cruise ship home ports- not always the goldmine they promise

When cruise lines base ships in a coastal city, good things usually happen because cruise ship home ports generate good things. Just one cruise ship from any major cruise line can mean $millions in jobs and tourism dollars. Being a cruise ship home port can greatly enhance the image of a city too. Not every city is cut out to be a cruise ship home port but the ones that are, expect to be one for quite a while. Imagine their surprise in Mobile, Alabama when the one cruise ship they had gave notice; they are sailing away to be based elsewhere.

“We have made the very difficult decision to discontinue our cruise operations from Mobile effective October 22, 2011.” said Gerry Cahill, president and CEO, Carnival Cruise Lines


A difficult decision indeed. Cruise lines have a stake in the success (or failure) of a cruise ship home port as well. A lot of time and resources go into choosing a home port in the first place then the process of supplying the ship, booking passengers, arranging ports of call and other ongoing activities take place.

“We are extremely grateful for the many years of tremendous partnership, support and cooperation provided by the Alabama Cruise Terminal team, the local leadership in Mobile, area travel agents and the community at large.” added Cahill, noting “Unfortunately, we have not been able to achieve favorable financial results with this program.”

And that is the end of that.

They tried and they tried again but it just did not work out for Carnival in Mobile, Alabama begging the question: “Was Mobile a good choice for a cruise port in the first place?”

Well it certainly seemed so at the time. City leaders and government officials courted Carnival, built the new Alabama Cruise Terminal, but are left with an empty facility and a $26 million construction bill to pay. Mobile’s mayor is in Miami, trying to work things out with the cruise line as we see in this report from local television station WKRG.

WKRG.com News

The issue at hand seems to be all about the prices being paid for a sailing aboard the Elation. While the ship sailed full, prices were lower than needed by the cruise line to reach the level of profitability they need to make staying there worthwhile.

So off to New Orleans the Carnival Elation goes.

Right now, New Orleans has the Carnival Triumph, a newer, bigger ship with more to offer, selling for about the same price.

Right now, a 5-night ride on the Elation goes for a starting price of $379 per person + tax on a mid-April sailing while the Triumph is has a starting price of $359 per person +tax. About the same.

But Carnival Triumph is moving to Galveston where a 5-night sailing in April of 2012 will start at $499 per person + tax. A much higher price. Take that $100 or so per person times the 2000 or so passengers on each sailing of the ship and we’re talking millions of dollars a year.

Other factors go into the decision to move a ship too.

“Additionally, the itineraries from Mobile require much higher relative fuel costs to operate and those fuel costs will become even more unfavorable with the implementation of the new ECA requirements starting in 2012.” said Cahill which brings up a whole other topic as cruise lines scramble (reposition ships, in this case) to make ends meet.

Cruise lines are already absorbing the higher price of fuel rather than pass it along to passengers in the form of the highly-unpopular fuel surcharge and nothing will be left off the table as an option to keep prices down.

This is by no means a Carnival-exclusive method of operation. While these decisions are tough ones for cruise lines to make, the very nature of their “mobile assets” makes moving ships a viable, if not prudent way to do business.

The entire U.S. west coast cruise industry has been transformed as ships from many lines were redeployed to more profitable waters. The common fear reported earlier with these moves is that less supply of ships in North America will force higher prices as cruise vacations continue to be in high demand. This move of the Carnival Spirit takes yet another ship from the U.S. West coast who recently lost Royal Caribbean’s Mariner of the Seas to Europe.

A realignment of assets among cruise lines and less capacity in North America could mean fewer choices and higher prices. Travel authority Arthur Frommer called the shifting of capacity to European waters “the biggest development in cruising” noting “you’ll see far fewer cabins and berths in the Caribbean.”

It may all boil down to an overzealous push by local leaders to attract cruise ships in the first place. The seductive allure of the considerable tourism dollars that just one ship can mean might cause government officials to look beyond elements of the deal that might come back to haunt them later.

In the case of the Carnival Elation in Mobile, Alabama, the cruise line, by contract, had to give the city just 90 days notice if they were moving a ship. There are those who might question the wisdom in agreeing to those terms when doing so included building a new cruise terminal the city would be obligated to pay for years into the future.

When would-be port cities throw their hat in the ring for consideration to be a home port for a cruise ship, they naturally want to portray their city favorably. Sometimes too favorably.

Both Brownsville, Texas and Savannah, Georgia have made similar bids for cruise line attention. Critics of the idea sounded off when preliminary feasibility studies came back painting a bit rosier picture of what might be than reality would indicate.

“The reality is they have as much chance to get a cruise ship to visit as they do in luring the Lakers from Los Angeles” said cruise industry expert Stewart Chiron CEO, CruiseGuy.com speaking of a feasibility study done by Brownsville, Texas. “These results are based on the cow jumping over the moon, planets aligning and may also require peace on earth!” he added.

In the end, it all seems to boil down to money. The same money cities dream of coming out of a depression, honestly wanting to create jobs, fill hotels and put their city on the map.

Chiron concludes the big question is “Where will the cruise lines be able to reap the highest yields?”

Apparently not in Mobile, Alabama.

Old cruise ships get new features


When a new cruise ship comes out, it has all the latest features and what cruise ship designers hope will provide the best, most relevant experience for today’s cruise passenger. Later, after those new features turn out to be of an enduring nature, cruise lines often add them to older ships. Sometimes this process adds value to older ships that would otherwise be lacking in features by comparison. Other times when old cruise ships get new features it only makes a good ship better.
Royal Caribbean’s (@RoyalCaribbean) Freedom of the Seas, one of the most popular ships in the fleet, just completed a series of upgrades at the Grand Bahama Shipyard. This is a ship that was already popular and selling well so new features, many made popular on the newest Oasis-class ships, will be a welcome addition to an already successful operation. Here is what has been added:
  • Royal Babies and Tots Nursery
  • Large 18.5-foot video screen overlooking family pool area
  • LCD wayfinder system
  • Cupcake Cupboard restaurant
  • Vintages lounge will be redone
  • DreamWorks Experience
  • 3D movie screen
  • Imaginocean! puppet show
  • Outdoor LED video walls

It’s not like Royal Caribbean got a special deal on giant TV screens so they needed someplace to put them either. Fueled by passenger response, the line is giving them what they want. Called the Royal Advantage program, the line is investing $70 million to keep older ships current.

“The outdoor video screen installed aboard Liberty of the Seas in January has already been so well received that we have decided to deploy it aboard all the ships scheduled to undergo the Royal Advantage revitalization in 2011.” said Royal Caribbean vice president of hotel operations Lisa Bauer said Royal Caribbean blog. (@theRCLblog)

Sometimes a bit of tweaking is done after that new ship launches but cruise lines know their passengers well and most often they get it right. Still, there are always some people who just don’t like change.

Princess Cruises
(@PrincessCruises) found that out when they invented Movies Under The Stars several years ago when Caribbean Princess debuted. The new feature was wildly popular with most guests but some did not care for the new feature. When the line (logically) announced it would be added to other ships in the fleet, tempers flared and cruise message boards were afire with heated debates.

Occasionally, cruise lines do get it wrong though and have to figure out what to do with/about features that don’t pan out to be everything they dreamed or are what they dreamed but just did not catch on.

In their ongoing efforts to be innovative, Norwegian Cruise Line (@NCLFreestyle) tried adding a mock-ice skating feature to new Norwegian Epic. When CEO Kevin Sheehan looked at shipboard operations from a different angle on the CBS television program Undercover Boss it was clear: this is not a good idea. That idea did not make it and was scrapped but you have to give them credit for trying something different. Still, popular features like Cirque Dreams and Dinner (the best at-sea entertainment I have ever seen), Blue Man Group, Legends in Concert and more get rave reviews on Norwegian Epic. The first-of-their-kind solo studios are the answer to solo traveler’s prayers.

Sometimes cruise lines take spaces already on existing ships that may under-utilized and do something different as multi-use spaces become more popular on new ships.

Carnival Cruise Lines (@CarnivalCruise) recently added Punchliner Comedy Clubs to every ship in the fleet after testing revealed them to be wildly popular with guests. Located in the ship’s aft lounge, each Punchliner Comedy Club offers guests loads of laughs with five 35-minute shows on multiple nights during each voyage, with at least two comedians performing each night. The two early-evening shows offer fun for the whole family while the later performances will feature adult-oriented comedy.

Cruise passengers are finding out that older ships can be some of the very best values too. With new ships demanding the premium “I wanna be on the newest ship” price, older ships which may indeed have some of the newest features, are almost always less expensive.

Flickr photo by Monica R

The Ugly Truth: Gadling’s revolutionary new video series to launch in May

With the goal of improving its cross-platform social media presence, Gadling proudly announces the Ugly Truth, a new video series hell-bent on capturing the viler dimensions of the travel blogger lifestyle.

The Ugly Truth series will revolutionize the sanitized travel show media with depictions of a host of things designed to provoke intense, visceral reactions from viewers.

There’s some great hardcore gross-out material, of course, and there are also plenty of examples of a newly-diagnosed condition referred to by doctors as TBRC (Travel Blogger Rage Syndrome).

“We’re excited to bring the more disgusting side of travel to the attention of Gadling’s audience,” says Gadling Editor-in-chief Grant Martin. “And really, who cares about boring travel news or how-to posts dealing with travel logistics, flight upgrade strategies, or museum discounts when you’ve got video footage of Meg Nesterov consumed by TBRC, beating a defenseless Turkish cat? Or a video of Jeremy Kressmann having eating one too many Big Macs in Thailand, losing his lunch in a tuk-tuk?”

Which Gadling writer chewed so much khat in East Africa last summer that he puked for days? We’ll tell you–better yet, we’ll show you.

Which Gadling writer had a torrid affair with the head of a major European national tourist board? We’ll show you that as well, with crystal-clear HD footage that leaves nothing–not even some unfortunate back acne–to the imagination.

There is also a mine of simply baffling, unclassifiable material on tap, like the dreamy sequence documenting the Gadling contributor so in love with the room’s décor at São Paulo’s Fasano that she arose from a nap to lick the edge of her desk.

Martin, again: “We’d really like to become the first place people turn to for disgusting travel videos, and we’re really pushing our stable of writers to take the lead by getting themselves into some truly gross situations. I can’t wait to see the enormous traffic these gems are going to get!”

And as for rumors that Martin’s recent TBRC episode involving an inefficient airport employee at Kastrup will appear in a The Ugly Truth episode to be released on June 17? “No comment.”

Check out the first installment of The Ugly Truth in early May.

Happy April Fools’ Day!

[Image: Flickr | Mike Burns]

Cruise ports growing, one ship at a time

It was a first time for Queen Victoria, the luxury liner from Cunard Line, to visit Florida’s Port Canaveral. That’s a big deal for a port of call. The people who run Port Canaveral hope this first visit is one of many to come in the future and rolled out the red carpet for the latest Queen to come calling. Ships in port mean big business to the local economy and Port Canaveral seems to be getting their share of ships, one ship at a time.

Local dignitaries from the Port Canaveral board of commissioners and Mayors from surrounding cities were on hand for a formal ceremony and luncheon that included a traditional exchange of plaques commemorating the occasion.

“It has been 15 years since a Queen stopped at Port Canaveral. In 1995 we had 937, 000 passengers, in 2010 we had 2.6 million. Much has changed at Port Canaveral and too much time has passed since the visit of a Queen” said Port Canaveral CEO Stan Payne.

Also new to Port Canaveral, larger Disney Dream began service not long ago, replacing smaller Disney Wonder that was moved to the west coast. Not long ago, Carnival Cruise Lines announced adding another ship to the Port Canaveral roster, 2,052-passenger Carnival Ecstasy will operate four- and five-day voyages to the Bahamas. The port hopes Queen Victoria, or any other ship in the Cunard Line will stop again.

“…so today we celebrate our friendship with Cunard Line aboard the magnificent Queen Victoria and we hope to celebrate before another 15 years has passed” added Payne.

Queen Victoria is the smallest of ships in the Cunard Line at 90,000 ton and small by today’s standards as well. At just 2000 passengers, the 2007 addition to the Cunard fleet left Port Canaveral on a 14-night transatlantic voyage.