Saying ‘No’ To Add-Ons At The Car Rental Counter

by Dave Seminara on

I’m a rental car company’s worst customer. I always refuse all the additional insurance coverage options, the pre-paid fuel option and the toll pass. I bring my own GPS and car seats for my little boys, I tend to say, “no thanks” when they tell me I can upgrade for a fee, and I often prepay for my rental cars on Priceline. Usually car rental agents size me up as a cheapskate and quickly hand over the keys to a car, but a gentleman at the Thrifty branch at San Francisco International Airport actually almost managed to sell me something last week. Almost.

He seemed strangely dismayed when I told him I had my own GPS and car seats and didn’t want to pre-pay for my fuel or “upgrade” to an SUV. And then he threw me for a loop asking for proof that I had liability insurance when I told him I wanted to decline coverage because my credit card company would cover it.

“Do you have proof?” he repeated.”What, you mean a photocopy of my insurance coverage?” I asked, confused.

Indeed that was what he wanted, and I told him that in 20 years of renting cars no one had ever asked me for it.

“But this is California,” he protested. “If you get pulled over, you’re going to need proof. You’ll get a ticket.”

I told him I’d take my chances and he moved on to his final sales pitch: a toll pass.

“You’ll need a toll pass,” he insisted.

I actually thought about getting one, but when he told me they cost $9.95 a day or $39.95 per week plus whatever toll charges one accrues, I told him I’d pass.

“But are you going across the Golden Gate Bridge?” he asked.

“I don’t really know,” I admitted, “probably.”

“Well,” he said, sounding pleased with himself, “You’ll need the toll pass then because there’s no one there to collect money any more.”

I had no idea what he was talking about but I later looked it up and found out that he was right – sort of. As of late March, cash is not accepted at the iconic bridge, built in 1937, heading into San Francisco (it’s free heading north bound), so you have to call a telephone number (1-877-Bay-toll during bankers hours only, Monday-Saturday) and pay the fee before crossing the bridge. (Those who used the bridge often can buy a digital transponder that deducts money from a prepaid account or credit card.)

I told him I’d take my chances and, after I asked about how to cross the bridge, he handed me a flyer detailing the above procedure. Feeling exhausted from all the sales pitches, I asked him what kind of cars he had available.

“You don’t get a choice,” he said.

The last time I rented from Thrifty was in Costa Rica and that experience was less than positive as well, as they quoted me a price and then doubled it (unstated mandatory insurance) when I got to the counter. I’ve had two strikes with Thrifty in 2013 after numerous positive experiences in the past, but to be fair to them, I think these heavy handed sales tactics are becoming common for all the major car rental companies, as they seek new revenue streams.

Thrifty and some of the other discount chains advertise low prices so to make up for that they have to try to sell you add-ons. And their agents no doubt have goals and incentives to try to up-sell as many clients as possible.

What’s the take away here? First, if you’re visiting San Francisco, be aware of the situation at the Golden Gate Bridge but don’t think you have to necessarily buy a toll pass. With respect to the insurance, it probably is a good idea to travel with a copy of whatever policy you’ll be using. And as for all the other add-ons, GPS, car seats, upgrades, prepaying fuel and the rest, well, buyer beware.

[Photo credit: Birdie Holsclaw on Flickr]

How To Get Around Priceline’s Annoying New Bidding Hurdles

by Dave Seminara on

If you’re accustomed to bidding for hotels, flights and rental cars on Priceline, you may have noticed that in recent months the bidding process has become more cumbersome and time consuming. When your bid is rejected, you need to change some element of your offer before bidding again – the dates, the geographic area, the vehicle class for car rentals or the star level for hotels – in order to bid again. Or you wait 24 hours to submit the same bid.

In the past, if your bid was rejected for say a full size SUV, you could try again for a mid-size SUV, and if you were rejected again, you could keep going right on down the line to full-size, standard, intermediate, compact, economy and so on (same concept for hotels but with stars and geographic zones). But recently Priceline appears to be making a concerted effort to prevent bidders from making more than a couple bids in quick succession.I’ve noticed that while bidding for cars and hotels recently that after my bid is rejected, the system will often try to sell me on an “exclusive offer” (none of which have ever been remotely tempting) or it will tell me I can bid again without changing any parameters at a higher price. For rental cars, the system now only allows one to bid twice before it fails to allow you change parameters and bid again.

For example, while bidding on a rental car for an upcoming trip to San Francisco, after having bids on two car categories rejected, the system gave me two choices: an “exclusive offer” of a mid-size car rental for a ridiculous $523 per week (double the lowest price I saw online) or a “limited time offer” of $26 per day, not including taxes and fees. I didn’t want either one, and there was no link to simply re-bid for a different type of car. But take a look in the upper right corner of your screen and there is a very small, almost hidden link that says, “Update itinerary.” All you have to do is click that, adjust your pick up or drop off time by 30 minutes and then you can bid again. (Don’t worry; the rental car company isn’t going to hold you to an exact arrival time.)

But in some cases, especially with hotels, that link isn’t even there, so you have to go back to the home page, re-enter all your information, adjust your bid and try again. This is extremely time consuming but it also beats the alternative. I use Priceline all the time and have found that whatever price the Priceline system allows you to rebid at isn’t usually the lowest price you can get. For example, if they allow you to rebid without changing any criteria for a car at say $20 a day, or a hotel zone at $100, you can probably get the car for $17-18, and the hotel for around $80, so it’s worth it to return to the home page and simply start from scratch, rather than following their prompts.

Remember, the more money you spend, the more they make, so Priceline has no incentive to get you the best price. For more on how to game Priceline’s system click here and for more on how Priceline sets their hotel star ratings click here.

[Photo credit: Loren Javier on Flickr]

Condé Nast Traveler’s ‘Hot List’: Too Rich For My Blood

by Dave Seminara on

Condé Nast Traveler (CNT) released its annual “Hot List” of the world’s “best new hotels” this week, featuring 154 newish properties in 57 countries around the world. CNT boasts that 62 of these hotels have room rates that start at $300 per night or less but is that really a realistic threshold for separating expensive hotels from affordable ones? I’ve been traveling the world for more than 20 years and I very rarely spend more than half that on accommodation.

Obviously there’s a huge difference between what $300 a night buys in New York compared to Buffalo, or Tokyo compared to Saigon, but in most places around the world I can usually find a pretty nice place to stay for $100 per night or less – sometimes much less. And I’d rather take a 12-day trip and spend $100 per night on hotels than a four-day trip where I spend $300 per night on accommodations.

I went through CNT’s Hot List and was dismayed but not surprised to see just one hotel – the Tantalo Hotel in Panama City, Panama – where room rates start at $100 per night or less. The introduction to the list explains that CNT staff and stringers anonymously evaluated more than 1,000 properties and whittled the list down to 154 of the very best new hotels.But in their ten months of research they could find only one place where room rates start at $100 or less? Meanwhile there are 32 listings for hotels with room rates between $501-$999 per night and seven listings with room rates of $1,000 per night or more? My guess is that for every one traveler who wants to spend $1,000 per night on a hotel room, there are about a million who want to spend close to $100.

I have no doubt that most of the hotels that made their list are delightful places, but many of the recommendations are useless for everyone but the 1 percent. For example, just one hotel in Greece made their list, and it’s the Amanzo’e, where room rates start at the low, low price of just $1,450 per night. The reviewer also mentioned that the place isn’t on the beach (they do have a Mercedes SUV shuttle to one though) and notes that the service could be better.

I spent six weeks in the Greek Islands last year and wrote about a host of very nice hotels, all with room rates starting at $100 per night or less, (see here and here). At Lila’s Guesthouse on the island of Syros, for example, the owners picked us up at the ferry terminal at 2:30 a.m. and did our laundry for us, both free of charge. And at the Palazzo Duca, (see photo) a beautiful yet affordable new boutique hotel in Chania, on Crete, the nice family who runs the place bent over backwards to help us. So if you’re going to recommend just one new hotel in a country, why pick one that has poor service and charges nearly $1,500 per night?

I guess none of this should be surprising for a publication that in March featured an article on how the .01 percent travel (“How to Vacation Like a Billionaire“) in which the author lounged around on a private island near Grenada that can be rented for a cool $165,000 per night.

“Though the price may seem a little astonishing,” the author writes, “there are quite a few ultra-affluent travelers who can afford it – and their ranks are growing. Last year, more than 2,000 people on earth were worth $1 billion or more, 185 more than in 2011…lower the bar to include people worth $30 million or more…and there are 187,000.”

In the warped world of travel media, 187,000 people in a planet that has more than 6 billion seems like a lot, I suppose. Hell, even I’m convinced, pretty soon we’re all going to be renting out our own private islands!

The truth is that luxury hotels are good potential advertisers and most have P.R. companies that know how to get their properties on the radar screen of writers and editors at all the right publications. It’s perfectly legitimate for P.R. firms to do what they do, and many of the places they promote are terrific, but the reality is that the hotel recommendations you read in the glossy magazines and even in some websites and newspapers might be right down the street from places with no P.R. muscle that are just as good but half the price.

To be fair, CNT is a great magazine and their focus on high-end travel is the rule not the exception in the travel industry. Last March, I analyzed the hotel recommendations of a variety of glossy travel magazines, including CNT and concluded that most but not all of the publications I looked at were catering more to the 1 percent than to the rest of us. Based on what I see in CNT’s Hot List this year, it looks like business as usual.

Of the 154 new hotels on the list, 25 percent have room rates starting at $501 per night or more, 13 percent have a base rate between $401-$500, 21 percent range from $301-$400, 21 percent are at $201-$300, and 19 percent of their selections ranged from $101-$200 per night. (The lone $99 entry represented .06 percent of the sample) 60 percent of CNT’s selections have room rates starting at $301 per night or higher; and nearly 40 percent have base rates of $501 per night or more. Of their 62 listings that weigh in at $300 or less, 27 of them have no review – just a listing. (And remember that these are base rates, so a place that has rooms starting at $300 might typically charge much more).

Maybe I need to hobnob with a ritzier social circle but I don’t know anyone who spends $500 per night on a hotel room, even on a special occasion. I read publications like Afar and Condé Nast Traveler because they both offer high quality features writing and beautiful photography. And leafing through their pages can be like a little vacation in and of itself, but I’d love to see more realistic recommendations for places I can actually afford. And I sincerely hope that $300 per night isn’t the new affordability threshold for hotels, because in my book, that’s still a lot of dough.

[Photo credits: Nelson Theroux]

Polo Anyone? A Quick Guide To The World-Class Sport

by Chris Owen on

The Miami Beach Polo World Cup is an annual event that draws players and spectators from around the world. Each year, more than 10,000 fans and competitors come from South America, Russia, Switzerland, Malaysia and other countries to be in and be seen at the world-class event. Done Miami-style, complete with fund-raising events, exclusive parties and fashion shows, tickets run up to $450 for a VIP pass. But unlike many other south Florida events, this one also has free general admission, enabling just about anybody to experience the Miami social scene.

Still, like experiencing other events while traveling, knowing a little of what polo is all about is not a bad idea.

Beach Polo is a team sport, played on horseback where winning means scoring more points (goals) than the other team. Goals are scored by driving the brightly colored, inflatable ball between goalposts. Each game has four, seven-minute periods called chukkers. Each team has three players and they change horses (polo ponies actually) after each chukker. Two umpires watch for fouls granting free hits. Fouls occur mainly when one player crosses another player who is following the ball on its exact line of trajectory.
While polo dates back 2,500 years, Beach Polo is a Dubai-created event that started in 2004, with the Miami Beach event beginning in 2005.

Actually two events, the Women’s Polo Cup takes place on Thursday, April 25, featuring eight women’s teams in a one-day series of round-robin championship matches.

The three-day men’s tournament runs Friday April 27 through Sunday April 29 with six teams that include some of the world’s top-ranked players. Sponsored by Argentinean sports and leisure clothing manufacturer La Martina, this year’s tournament will feature Miami’s DJ Irie, whose Irie Foundation will be an official beneficiary non-profit organization alongside Big Brothers Big Sisters of Greater Miami.

Beach polo is a lot like arena polo, but other forms include cowboy polo, elephant polo, camel polo, cycle polo, canoe polo and kayak polo as we see in this video:




[Photo credit – The Polo Life]

‘House Hunters International’ Offers ‘Scripted Reality’ Tailor Made For Vagabonds

by Dave Seminara on

I’m addicted to “House Hunters International,” the HGTV reality show that profiles people who are moving to another country or buying a vacation home outside the U.S. Aside from the fact that the program whets my appetite to visit the places that are profiled, I love the way it plants seditious seeds in my head about places that were never previously on my radar.

If you watch enough HHI – and the show is on about 14 times per day – the idea of picking up and moving to Buenos Aires, Bruges or Kathmandu on a whim seems downright normal. As someone who has moved to and from three foreign countries and several U.S. states since college, I find it comforting to learn about people who are even crazier and more transient than I am.

The show is what the network likes to call “scripted reality.” It’s essentially based on a true story stuff where they take a real situation and jazz it up to make a more cohesive story. Travel writer Matt Gibson, whose move to Taiwan was featured on the show in 2012, wrote an amusing take on his HHI episode entitled, “House Hunters International is Fake, So What?” in which he catalogued all of the details of his story that were changed.
I watched the episode, then Googled him and saw the post. I probably should have felt cheated, but I didn’t. The fact is that I got a chance to see what $200 a month buys in Taiwan and I don’t really care about the details that were scripted – when he left Canada, who his real estate agent was, when the decision was made to rent the apartment and so on.

For those who haven’t seen the show, the outline is as follows. First, a narrator shows the couple in their native habitat and explains why they are moving, against the backdrop of some annoying but very catchy music. Then they meet with a real estate agent – who may or may not be an actual real estate agent – to outline what they want and how much they have to spend. Then they see three properties and take a walk, usually somewhere scenic, where they hold hands, weigh the merits of each place, rule out one property, make the decision and then share a kiss.

The show concludes with a tour of the new home some months later, after they’ve had time to pretty the place up. Here are some observations from someone who has spent way too much time watching this show. (They apply mostly to expatriates, not people who are buying vacation homes, as I tend to skip those episodes.)

You’re Moving Where?

Many of the expatriates featured on the show fell in love with a place while on a vacation but some move to a place solely based on Internet research. And most who are moving to a place more or less for the hell of it, rather than for a specific career move, are going from some place cold to some place warm.

Slow Down and Simplify

It’s remarkable how often couples and families say that they’re moving to country x to “slow down” and “simplify” their “hectic” lives. But is this their actual motivation or do the producers of the show ascribe this narrative in order to appeal to the legions of “busy” Americans who have time to watch six hours of TV per day but claim to be too busy to do much else?

You Need What?

There are some people who want to completely go native and find a place abroad that isn’t at all like what they have in the U.S., but others have a list of amenities they “need” that can be somewhat hilarious. I’m always amazed by people who are adventurous enough to move from say, Kansas City to Antigua, Guatemala, but insist that they need an in-ground pool, four bathrooms, stainless steel appliances and 4,000 square feet of living space, all for $100,000 or less.

But our Dog Needs His Own Swimming Pool

I’m a dog lover myself but people who seem to have no criteria for house hunting aside from what their cocker spaniel, Fritz, might prefer crack me up.

Cheapskates of the World Unite

One of the appealing aspects of HHI is how it gives viewers an idea of what it costs to live in a variety of places around the world. And when you watch an episode where Americans move to a dirt-cheap country it’s hard not to feel the temptation to leave the country. For example, I remember watching an episode where a couple found a not-too-bad looking apartment in Potosi, Bolivia, for $200 per month, and thinking, “I can’t afford NOT to move to Bolivia!” despite the fact that I had previously never given a moment’s consideration to moving to this landlocked Andean nation of 10 million.

And HHI episodes can also reveal cheap places to live in relatively expensive countries, like Italy, for example. Recently there was an episode that featured an American travel writer named Valerie who bought a $40,000 apartment in Trivigno, in Italy’s Basilicata region. The place looked like a dive, but after the couple put $25,000 into a renovation, it looked pretty darn nice.

Your Kids Aren’t the Reason You Are Moving to Belize

HHI tends to gloss over the logistical aspects of an international move, but as the father of two young children, I always wonder where families who move to off-the-beaten track countries will send their kids to school. I don’t think the U.S. has a monopoly on good schools, far from it, but on several occasions I’ve seen parents justify their moves to obscure places based upon a supposed desire to “do what’s best for their kids.”

One episode in particular stands out. A family was moving to a remote area of Belize and I remember the dad saying that they were doing it because it was somehow better for little so-and-so, their son, who, as I recall was about 10 years old. Maybe so, but I found myself shouting at the TV screen: “No! You’re moving to Belize because YOU want to live in Belize. Be honest and quit trying to claim you’re doing it for your child!”

Nothing But Happy Endings

I love the show but my biggest gripe about it, other than the fact that they leave out important details (visa status, where will your kids go to school, etc.), is that they offer nothing but happy endings. In the final shot of each episode, where the expatriates show off their new homes, they almost always rave about how great the place is and claim that their decision to move to Puerto Banana or wherever was the wisest one they’ve ever made.

The truth is that moving to a place you fall in love with on a trip doesn’t always work out. Any place seems nice while you’re on vacation and have no responsibilities or work to do. It’s always nice to hear about people who moved abroad and love it, but I think it would be even more interesting to feature people who moved somewhere and hated it, or bought a house that turned out to be a complete disaster. Let’s face it; Americans like a happy ending but schadenfreude can be just as sweet.

[Photo credit: HGTV]