TripAdvisor Now Displays Reviews From Your Facebook Friends First

Travel review site TripAdvisor knows that when it comes to travel planning, we often get by with a little help from our friends. Today, the company announced the “Friend of a Friend” feature, which ensures that hotel, restaurant and attraction reviews submitted from a user’s Facebook friends will appear first on the page, followed by reviews from friends of friends. From there, it is possible to ask anyone in the network for further advice through private messages.

Of course, travelers will still be able to see all the reviews from TripAdvisor users on the rest of the page, and the possibility to adjust your privacy settings to limit what Facebook friends can see on TripAdvisor is also available (just in case you wrote a scathing review of a hotel your friend picked out). Travelers who don’t want to see their friends’ reviews can also opt out.

The feature is live now with the exception of China and Egypt. Just visit the TripAdvisor website and then click the “Sign in with Facebook” option at the top of the page.

Marriott Responds To Internet Privacy Issue

Last week we reported that a Marriott Courtyard in New York might be engaging in some less than above-board Internet marketing practices. At the time, Marriott assured Gadling that they were looking into the issue, stating, “This is not a Marriott-endorsed protocol and we are working to investigate the issue.”

It looks like they’ve done some more digging, as an emailed statement to the New York Times indicated that, “unbeknownst to the hotel, the Internet service provider (ISP) was utilizing functionality that allowed advertising to be pushed to the end user. The ISP has assured the hotel that this functionality has now been disabled.”

We spoke also with Justin Watt, the guest who noticed the issue, who says that he received the same email press statement shared with the public.

“I feel like their response could have been more transparent and information dense,” he wrote in an email to Gadling today, and indicates that he updated his original blog post to state the following:

What bugs me about their response is that the device required to do this type of on-the-fly JavaScript injection of HTML is both rare and expensive. It requires specialized hardware (like the RG Nets’ RXG-A8) starting at a cost of $10,000. In other words, this hardware was procured precisely for the purpose of perpetrating this kind of attack… the optimal solution to this snafu wasn’t simply that “we’ve disabled the functionality”-it has to be “we’ve removed/replaced the offensive hardware”. Nothing less is sufficient. Otherwise, what’s to stop someone from accidentally (or otherwise) re-enabling it later?

Marriott has assured users that “at no time was data security ever at risk,” but the question is, should they be more transparent in sharing their fixes to the issue?

When Hostels Are Terrible

Don’t get me wrong. I love hostels. Even if someone offered me the choice between a free luxurious hotel room or a basic hostel dorm, I would choose the hostel simply based on the social factor. That being said, it’s not always easy sharing a room with 10 other people. Here are some of the most annoying experiences I’ve encountered in hostels.

Sex in the Dorms

Now, I completely understand that months on the road with no action can be difficult, but really, you can be more creative than that. First of all, the shower is a perfectly acceptable place to have sex – and your hostel roommates will thank you for it. Or, why not add a little romance to the special night and splurge on a budget motel room? You could also take this opportunity to cross some things off your bucket list: having sex under the Eiffel Tower, having sex on the London Bridge, or having sex on the Italian Riviera. Basically, you could be having sex anywhere but in the hostel dorm. While I’ve had a few encounters with these offenders, the worst was in Interlaken, when the girl on the top bunk came home inebriated with a random guy from the bar. Not only did she wake me up with all the shaking and moaning, but also her bra somehow got tossed onto my head during the exchange. Let’s just say it was very awkward the next morning.Snoring

I know people who snore can’t help it but if you know you snore loud enough to wake up the whole building, please splurge on a private room. Many hostels offer them, so you’ll still be able to interact with other travelers and still have the whole social experience of backpacking. Once in a 10-person hostel room in Buenos Aires, the guy next to me was snoring so loud the rest of us stayed up all night. Since I was the closest to him, I was given the task of waking him up every five minutes to tell him to roll over. His response? “Stop waking me up. I’m sleeping.” Must be nice.

Dealing with Different Body Temperatures

Everyone runs on a different temperature. While some people deem 70 degrees to be tank top weather, others will have long sleeves and jeans on. When you’re in a hostel, however, you need to judge how the group feels. If everyone else is sweating and for some odd reason you have a chill, ask reception for an extra blanket. Don’t make everyone suffer. During a trip to São Paulo, I was in an all-girl’s six-person dorm. The room always seemed to be on the humid side and we were all constantly opening the windows and turning on the fan. That is until one girl who “had a cold” decided that since having air blowing on her would make her sicker, we should turn off the fan, seal all the windows and breath in her germs. Unfortunately, she had the bed near the window and total control of whether it was open or not – not cool.

People Who Smell

Backpackers get a bad rap for not making enough use of the showers provided at the hostels. And even when laundry hasn’t been done in weeks, it can seem like an unnecessary waste of time and money. Please trust me, it’s not. Take a shower and do your laundry. I don’t care if you need to skip a meal in order to pay for the laundry, do your fellow travelers a favor and do it. When I was in Rio de Janeiro, I actually had a guy who smelled so much like sweaty gym socks, the rest of us in the dorm would go to bed late and wake up early just to stay out of the room. Not to mention, we all now had to take extra showers and do extra laundry to get the smell off us.

Food Being Stolen

I understand that times are tough, especially when you’re a jobless backpacker on the road. However, stealing other peoples’ food to save money or because you’re too tired after sightseeing all day to go get your own food is unacceptable. If it’s not in the “community cabinet,” don’t touch it. On a trip to Rome, I went to the grocery store and purchased ingredients to make a killer omelet for dinner. I made sure to get enough stuff for two nights, as the next day was a holiday and the shops would be closed. After a day of sightseeing, I came back to find everything gone aside for one egg and a can of beans. So while someone enjoyed my delicious meat and cheese omelet, I got to live on crackers.

Ill-equipped kitchens

This is usually the fault of the hostel more so than the backpackers, but regardless, it’s annoying. Why are there 100 forks and knives, but no spoons? How am I supposed to eat my cereal without a bowl? From a plate? Out of a saucepan? There are certain staples a kitchen should have – spoons, forks, knives, bowls, plates, cups, a frying pan, a pot and a can opener. I think a wine opener is also pretty important, but that’s just me.

Excess Noise

Obviously, everyone has different lifestyles and travel schedules. While one backpacker may love exploring a city’s nightlife and staying out until sunrise, another may be the type who enjoys waking up at 7:00 a.m., sightseeing for the day and calling it a night. Sometimes people have to catch early flights, while others may not need to wake up until noon. Because of this, you need to expect a bit of shuffling and rustling at inconvenient times. That being said, you can make everyone’s life easier by doing some pre-preparation. If you know you’re going to be stumbling back to the hostel drunk at an ungodly hour, lay out your pajamas and a bottle of water before you leave for the night. Have a train to catch at 5:00 a.m.? Pack the night before so you only have a few odds and ends to take care of in the morning. Not only is it courteous to other travelers, but it saves you time and allows for some extra sleep.

No Shower Time

Usually when staying in a hostel, you do not have a private bathroom. Keep this in mind when getting ready. Other people are waiting to use the bathroom and shower, and it’s annoying when people use up all the hot water. Of course, we’re all thankful you’re taking a shower – remember, people who smell are annoying – but also keep in mind you’re backpacking. Nobody is expecting you to look like a supermodel on the road.

Have you ever had an annoying hostel experience?

SkyMall Monday: Bed Bug Sleeping Cocoon (Poll)

Hotel beds are gross. That’s just a fact. Frankly, everything in your hotel room is contaminated with something (including bodily fluids) and not just the hellholes where you expect to find filth. These days, however, more and more people are worried about a particular cleanliness issue in hotels: bedbugs. Not only will bedbugs make your stay miserable, but you very well could ruin your home life if you carry the little biters back with you at the end of your trip. We sleep in a meat locker here at SkyMall Monday headquarters to keep the bloodsuckers at bay. When we travel, however, we live in constant fear of waking up with itchy red marks brought on from letting the bedbugs bite. Thankfully, SkyMall has chosen to nip this problem in the bud and now offers a layer of protection from things that chomp in the night. The next time you’re calling it a day in your hotel room, wrap yourself up in the Bed Bug Sleeping Cocoon.Hotel sheets can be abrasive, so skipping them in favor of your own cocoon isn’t really much of a loss. Frankly, the cocoon might be a better alternative than donning a hazmat suit when you enter your hotel room.

Think that cocoons are only for moths and butterflies? Believe that any hotel worth your money will be bedbug-free? Well, while you soothe your skin in an oatmeal bath, we’ll be reading the product description:

This portable sleeping cocoon is made from a specially woven fabric that is impervious to bed bugs. Its tightly wound polyester threads are only 1-micron apart to prevent 100% of bed bugs from penetrating the fabric. The durable polyester threads are impervious to bed bugs’ teeth yet the fabric remains soft, pliable, and breathable for optimal sleeping comfort in a hotel bed. The hooded top protects your head and neck yet allows you to breathe naturally, and the entire unit fits in the included tote for ease of travel.

Ah yes, polyester: the most breathable fabric on the planet. Who doesn’t wish they could replace their fine Egyptian cotton sheets with some smooth polyester?

Well, what say you, Gadling and SkyMall Monday fans? Would you pack your own Bed Bug Sleeping Cocoon to keep you safe in hotel rooms? Let us know in the poll below and share your thoughts in the comments.
%Poll-74373%
Check out all of the previous “SkyMall Monday” posts HERE.

Suspicious About Hotel Reviews? You Are Not Alone

Hotel reviews come from a variety of sources. Trusted travel experts, agents and professional organizations may have delivered in the past when travelers chose an unfamiliar hotel so, naturally, people continue to utilize the resources for their future decisions. Others might check in with TripAdvisor or online travel sellers Expedia, Priceline, Travelocity, Orbitz and Hotels.com. Whoever travelers are checking in with, it’s big business with mixed results.

As reported in the Wall Street Journal, the hotel review equation is difficult to navigate. “It’s hard to overstate how important customer reviews are [to hotel sales],” said Douglas Quinby, senior research director at PhoCusWright Inc., a travel-research firm.

Common complaints about online hotel reviews stem from their accuracy. What one guest experiences and reviews turns out to be an entirely different experience for someone else.

Reviews often highlight a stark difference between commonly rated factors like the “value received” and whether a hotel “exceeded expectations” from one stay to another.

Oh, and those reviews that jump off the page as being just too good? Reviews that sound like they were written by a hotel manager looking for business? They might very well be.

In a study of hotel-review websites last year, PhoCusWright decided to remove one small national brand of hotels because the data was suspicious. “The volume of reviews was off the charts and the [rating] scores were off the charts,” said Mr. Quinby. He declined to identify the hotel brand.

Which reviews should you trust? Probably not TripAdvisor.

In February, the United Kingdom Advertising Standards Authority ruled that TripAdvisor’s advertised claim of “trusted advice from real travelers” was misleading, because fake comments could be posted without verification.

TripAdvisor says it has technology to filter reviews, weeding out problems and that customers and hotels themselves are able to police the site for fake or inflated reviews.

But do they?

“When reviews don’t match up with reality, consumers return to the site to post reviews of their own experience,” said Adam Medros, vice president of global product for TripAdvisor in the Wall Street Journal report. Hotel owners sound the alarm either when another hotel is suspected of adding in fake reviews.

“It just works,” said Mr. Medros. “The site wouldn’t have grown as it has without users coming back and saying the information was useful.”

Experts disagree.

Travel-guidebook legend Arthur Frommer told the Journal that he began printing reader letters about hotels in the 60s. After a few years, he realized that hotels were writing him letters about themselves. “I was being gamed,” said Frommer. “Hotels are so dependent on reviews that of course they will generate their own. They would be crazy not to.”

Flickr photo by notphilatall