The Future Of Hotels: Cyber Butlers

by Jessica Festa on

It seems like every service nowadays is going mobile. Apparently, that includes hotel hospitality, as well.

The Stamford Hotels and Resorts chain in Australia and New Zealand is giving guests the opportunity to customize their entire stay – from what food and drinks are waiting in their room to what time they will be woken up – via their smartphone. Designed based on customer feedback, the app tries to save guests time while enhancing their experience.

According to news.com.au, by utilizing their new iGuest app, travelers can:

  • Listen to messages
  • Track bills
  • Set a “Do Not Disturb” option
  • Gain instant access to flight information
  • View contact numbers for airlines and embassies
  • Create travel itineraries including local attractions, restaurants and transportation options
  • Order chocolates, wine and other gifts to be waiting in the room before you arrive
  • Request restaurant vouchers

The program will soon be featured in all eight Stamford Hotels and Resorts properties.

Would you use a cyber butler service?

[Image via Big Stock]

Hotel News We Noted: July 27, 2012

by McLean Robbins on




Unless you’ve been living under a rock, you’re aware that this is the month of the Olympics – and we’ll be doing our due diligence by bringing you the best hotel news, packages and trend data over the next few weeks in this column and elsewhere. This week, however, we’re highlighting spots of summer with a slew of new hotel stay reviews, openings, trends and far-out amenities.

As always, if you have a comment, thought, or want to share details from a great hotel you’ve recently experienced, send us an email.

Now Open: Scrub Island
If it’s private island luxury you crave (who doesn’t?) try the newly opened, yet unfortunately named, Scrub Island Resort on the east end of Tortola in the British Virgin Islands (shown at top). As the first luxury resort built in the destination in more than 15 years, the hotel is part of Marriott’s Autograph Collection. Set on a private island and rugged cliff overlooking the Atlantic Ocean and Caribbean Sea, you’ll enjoy a choice of 52 rooms as well as two-, three-, and four-bedroom villas, a spa, restaurants, three private beaches and a 55-slip marina. Rates for a July stay start at $400 per night.

Opening Soon: Margaritaville Atlantic City
Under the boardwalk, down by the sea, on a blanket with my margarita, that’s where I’ll be. More likely, we’ll be in the casino at the Margaritaville Atlantic City, predicted for a May 2013 opening. A hotel-within-a-hotel at the Resorts Casino, the Jimmy Buffett hotel will not be the first – there are already casinos in Biloxi, Mississippi, and Las Vegas, as well as a hotel in Florida and a number of the iconic restaurants nationwide. USA Today reports that the complex will have a restaurant, bar, shops, year-round beach bar and the first ever Margaritaville-themed coffee shop.

Fun Perk: Sing-A-Long Movies at the Westin Resort & Casino, Aruba
This fun Starwood resort adds a twist to their traditional “dive-in” movie theme with a family-friendly Sing-a-Long Movie Summer. Every Tuesday through the end of August, guests gather in the resort’s free-form pool to watch and sing along with classic films like “Mary Poppins,” “The Sound of Music,” “The Wizard of Oz” and more. Summer rates at The Westin, Aruba start at a reasonable $179.

Hotel Review: The Reef at Atlantis, Paradise Island, Bahamas
We are going to give the most positive review we can of our recent weekend at Atlantis in the Bahamas‘ Paradise Island. Keep in mind, we’re probably not the hotel’s target demographic – we don’t have kids, weren’t traveling on a company’s incentive trip budget, and don’t generally love gigantic hotels. The famed casino-resort-cruise ship stopping point was to be our home away from home at the wedding of a friend, the one reason we didn’t book a stay at the One & Only Ocean Club on the island instead.

The price for The Reef? A steep $398 per night pre-tax, which totaled out to an additional $120 per night … and this with a near 50 percent wedding rate discount. The rooms were spacious and the kitchenettes offered a good perk – we ordered from the handy FoodStore2Go to stock up for breakfast and other munchies. Red Flower bath amenities were a lovely touch; the horribly scratchy sheets (we’ve had better at a Hampton Inn for sure) were not.

Generally speaking, service was beyond, even the expected, “Caribbean time” slow. The staff (with the exception of housekeeping) was rude and unhelpful, and the resort was packed to the gills with the patrons dropped off from cruise ships each day. The Cove, the resort’s most luxe portion, was by far the best for adults, but even then, a DJ spinning morning and night at the pool made it feel more like Las Vegas or Miami then a relaxing Caribbean escape.

Rooms in other towers – the Beach, Coral and Royal – looked dated and in need of refurbishment. Sadly, rain deterred our plans to visit amenities like the Dolphin Cay and our time was cut short at the Aquaventure water park, but those definitely seemed worthy of a visit, particularly for families with children. The Mandara Spa, however, was a standout – the spa was still very crowded (go early in the day) but the treatment was one of the best we’ve had.

The final verdict? It’s the perfect day visit from a cruise ship or another resort. If you have kids and want to entertain them, it’s an easy alternative to Disney World. If you’re on someone else’s dime, enjoy! The island is beautiful. If you’re coming as a couple, save your money and go elsewhere.

Search For Amelia Earhart Turns Up Few Clues

by Kraig Becker on

A much vaunted and highly publicized search for the remains of Amelia Earhart has apparently turned up little in the way of new evidence to help solve the puzzle of the famous aviator’s ultimate fate. A team of researchers, armed with an array of high-tech gear, spent the past week searching a remote island in the South Pacific, but appear to have come up short in their quest to solve one of the most enduring mysteries of the 20th century.

We first told you about the expedition, which was spurred on by intriguing new evidence, at the beginning of the month. At that time the research team was just setting out for Nikumaroro, the tiny island that some believe may have been the final resting place for Earhart and her navigator Fred Noonan. The duo went missing back in 1937 while attempting to fly around the world, leaving many to ponder their fate for the next 75 years.

This most recent search for their whereabouts cost $2.2 million and employed the use of high-definition underwater cameras and sensitive sonar in an attempt to locate Earhart’s Lockheed Electra aircraft. According to Reuters, those efforts were stymied by equipment failures and steep, rocky terrain just off the coast of Nikumaroro. The coral reefs that surround the atoll feature craggy outcroppings and severe drops, with depths ranging from 110 to 250 feet. Those natural obstructions slowed down the search process and ultimately led the search team to cut short the expedition and return to Hawaii.

The researchers say that the expedition wasn’t for nothing, however, and that they are returning home with hours of video and sonar data to pore over. While they weren’t able to identify the wreckage from what they’ve seen so far, they hope that when they get the opportunity to analyze it later they’ll be able to find some hidden clues. They’ll have to search quickly, however, as a television show about the expedition is set to air on the Discovery Channel on August 19.

Only 3 Percent Of Greenland’s Ice Sheet Remains … Is It Time To Worry?

by Jessica Festa on

Update: Just to clarify, the ice sheet melting is the top layer of the ice block, not 97% of the ice in Greenland.

Drastic changes in the environment have been occurring for quite awhile, many attributing the cause to global warming. However, while these transformations usually occur over long periods of time, a recent rapid melting of Greenland‘s ice sheet has left only 3 percent, leaving scientists stunned.

From July 8 to July 12, NASA satellites recorded a 97 percent thaw of the ice. Melting was even seen at Summit Station, the country’s highest and coldest place. Usually, scientist’s would expect a change this drastic to occur over a 150-year period.

“This was so extraordinary that at first I questioned the result: was this real or was it due to data error,” Son Nghiem, a researcher from NASA’s Jet Propulsion Laboratory in Pasadena, California, told Digital Trends.

Apparently, the melting was caused by a very warm steam of air that enveloped Greenland. While locals chatted about how sunny it was, the occurrence is actually part of a much larger – and scary – picture.

What are your thoughts on global warming?

[photo via Ævar Arnfjörð Bjarmason]

Hotel And Event Hosts Sued By Family Of Girl Killed Sliding Down A Banister

by Jessica Festa on

On October 30, 2010, 23-year-old Megan Duskey fell to her death at a Halloween-themed ball at the Palmer House Hilton. The young elementary school teacher at Orville T. Bright Elementary School was attempting to slide down a banister when she fell four floors. Now, Duskey’s family is claiming the girl’s death was the fault of the “Haunted Hotel Ball” hosts, and are suing for more than $500,000.

According to the Chicago Sun-Times, the family believes the event hosts allowed ticket-holders to consume an exorbitant amount of alcohol without supervision or protection. The ten-count suit, which was filed Tuesday, is naming Hilton Worldwide, the Palmer House Hilton, Surreal Chicago and Adrenaline Y2K as the hosts of the party.

The Cook County Medical Examiner’s Office stated that Duskey was dead at the scene, ruling the death an accident.

While efforts on Tuesday night to reach Hilton Worldwide and Adrenaline Y2K were unsuccessful, CEO of Surreal Chicago, Brian Pfeiffer, declined to comment based on the fact Duskey’s death occurred in the lobby of the hotel, and not while she was at the party.

[Image via NBC Chicago]