Five good reasons to screw up your frequent flier mile strategy

by Tom Johansmeyer on

There isn’t much that’s precious to a business traveler (except time off the road) – at least not that you can touch. Maybe that’s why road warriors find frequent flier miles to be so important. They are at once a visible reward for suffering the slings and arrows of business travel, an indicator of class in an implicitly hierarchical community and a ticket to leisure travel later. If they accumulate in one place, they can become pretty useful … which is why they white collar travel folks make the flying decisions they do.

Mileage balances can influence decisions about airlines, flight times and payment methods. They can make a three-hour layover seem worthwhile. They can lead to absurd decisions which, at the moment of purchase, appear to be completely rational.

So, when decisions that run counter to this mileage-accumulation philosophy become necessary, the questions from other business travelers can be swift and judgmental. For the past two years, my miles have landed all over the place, and now that business travel is again a part of my life, that trend seems likely to continue – a prospect that would have horrified me back in 2002.

Why the change of heart? Here are five reasons I’ve abandoned the traditional business traveler’s frequent flier mileage strategy:1. Business comes first: if I can maximize my time at my destination, get better flights or use a more convenient airport, I get more out of my trip (from a business perspective). That’s what matters most to me. Period.

2. Status benefits really aren’t worth it: the time and discomfort associated with adjusting my schedule to accumulate miles, I’ve found, is ultimately more painful than flying coach from New York to London on a crowded flight. The eventual upgrade cure is far worse than the inconvenient and uncomfortable air travel disease.

3. Price matters: nothing is more important than getting to the right place at the right time, but price comes next. Travel expenses aren’t like billable hours or closed deals: they don’t benefit me or my business. Is it really worth paying extra to score some extra miles?

4. Stress sucks: after business objectives and price, I tend to value the path of least resistance. Working on the road is hard enough: making it worse to attain platinum status sooner isn’t sufficient reward for the necessary sacrifices.

5. Loyalty shouldn’t be displaced: obviously, frequent flier programs are brand loyalty plays. Like other business travelers, though, I have other loyalty considerations, such as my business and the people important to me back home. Some things are more important than early boarding.

Bad cruise spawns web site, call for travel agents

by Chris Owen on

Norwegian Cruise Line passengers, really mad about a December cruise on the Norwegian Sun, have launched a new web site. It’s just one of a number of ways cruise passengers are going beyond checking “below expectations” on a cruise vacation survey to sound off.

The new site, MyBadCruise.com, is simple and the message is clear. It tells of mechanical problems that ruined a cruise, what you can do to help, asks for “your stories” and has a place to check back for updates. Here’s what they say it is all about:

“On December 4, 2010, a large group of travelers took off on one of Norwegian Cruise Line’s (NCL) 6-night luxury cruises out of Port Canaveral, FL – having paid for a vacation to the beautiful islands of St. Maarten and St. Thomas, among other stops. According to the NCL website, passengers were assured that the Norwegian Sun cruise ship would provide everything they need to have their “perfect cruise vacation.”

OK first thought: define “perfect”.

Sure, that’s an advertising line like “You’re free to do…whatever!” the widely-used Norwegian Cruise Line slogan, but the ship did break down. It was no fault of the passengers who did not receive what is accepted as the normal and customary cruise experience. This sailing was no where near “perfect”. The ship lost power in one engine, bypassing St Thomas and St Maarten, the two main ports of call on the voyage, then slowly sailed back to Florida on a modified itinerary.

The cruise line issued $100 onboard credit per cabin along with a future cruise credit equal to 30% of the price of the cruise. Passengers say that’s not enough and want a full refund.
Odds are they probably won’t all get a full refund. They did go on a cruise. The cruise line always has a right to modify itineraries (it’s in the passenger contract no one reads). As foreign-flagged ships, cruise lines are not governed by consumer protection laws in place for US businesses.

But that does not have to be the end of the story for these people. Those who booked using a travel agent probably have a better chance of receiving more than the cruise line is offering.

Douglas Ward, author of “Berlitz Complete Guide to Cruising & Cruise Ships 2011,” told the Associated Press that you’re more likely to get help with a cruise problem if you booked through a travel agency and ask your agent to plead your case. “If you book your cruise online, it may be difficult to get compensation when things go wrong,” he added.

Indeed, a good Expert-Agent would have given potential cruise buyers options. Those options would include lines other than Norwegian, pointed out the difference in lines, itineraries and ships noting that Norwegian Sun is an older ship along with their personal experience with the line.

In other words, it’s pretty common knowledge in the travel agent community that Norwegian Sun is not exactly the crown jewel of the Norwegian fleet and clients frequently come back saying “I’ll never sail that line again” or “That was the worst cruise ever”. Any agent worth having would have suggested alternatives.

But it sure is cheap. $449 per person +tax will get you a ride on the November 5, 2011 sailing. Consumers are often blinded by low prices in a cruise world that is seeing prices on the rise.

Still, there is always some wiggle room in negotiations for a fair settlement when a cruise goes bad. A good Expert-Agent would have your back here.

Flickr photo by Suomi Star

Video of the Day – Tarp surfing

by Stephen Greenwood on


Some surfers travel to the ends of the Earth in search of the perfect barrel. When the swell isn’t picking up, others get creative and only have to go as far as their front yards. Today’s Video of the Day from Kordoruy.tv is a look at a few groms from San Juan Capistrano, California that started the unique sport of “tarp surfing”.

Avid surfers Dodge Wyrath and Wyatt Brady came up with the idea after a gust of wind blew a tarp off of the family boat, and they wondered what it would be like to surf through a “barrel” created by pulling the tarp over a skateboard. The result is visually captivating and makes for a great video segment.

Have you found any wild improvisations of extreme sports during your travels? Share them with us! Leave a comment below and it could be our next Video of the Day.

Super Bowl or Ice Bowl? Deep freeze following Packers, Steelers to Texas

by McLean Robbins on

The current winter weather pattern stretching from the Midwest to the Northeast is snarling travel plans for more than half of the nation and has been called one of the worst winter storms the country has ever seen.

For those heading to Arlington for this weekend’s Super Bowl, this travel could mean long delays and potentially canceled flights.

Teams arrived on Monday, but the Dallas-Forth Worth Airport was closed for a time on Tuesday due to sleet, ice and snow, The Washington Post reported and has currently re-opened only with one runway. Media Day, however, is still taking place as scheduled.

On the Monday after the game, some 40,000 people are expected to depart from the Dallas-Fort Worth airport, possibly the single biggest day in the airport’s history, said American Airlines spokesman Ed Martell in Market Watch. Some have expressed fears that bad weather combined with extreme volume could snarl travel plans for many.

The Texas forecast for Sunday is currently 62 and sunny, according to Weather.com, but the lingering effects from other parts of the country earlier this week could affect flights.

Want to stay up-to-date? Be sure to follow all of our Super Bowl coverage.

Walk in the steps of a great leader

by Chris Owen on

February is Black History Month, a time to remember important people and events in history. It’s the history of a nation delayed from realizing a great deal of it’s potential through callous bigotry. It’s people like Rev. Martin Luther King Jr who made a difference and were a driving force in a movement that would finally bring change.

This year, lonely planet has an idea for something meaningful we can do to honor the past, celebrate today and look forward to an even better tomorrow.

Lonely Planet is offering a free PDF itinerary called “Tracing Martin Luther King, Jr.,” which outlines a trip across America’s south, following the civil rights leader’s road from Atlanta to that fateful date in Memphis.

It’s a distance of 600 miles over 3 or 4 days and the best time to go is between March and May.

On April 4, 1968, a true American hero was silenced in Memphis, Tennessee. But the words and life of Rev. Martin Luther King, Jr will forever remain in the public consciousness as the soundtrack to civil rights. This eye-opening journey traces his revolutionary footsteps, starting in Atlanta and continuing on to Memphis, stopping in Jackson, Mississippi and Montgomery, Alabama to see a house where King once lived which is now a museum.

An included narrative adds a surreal element of detail not normally touched on by contemporary sources.

“The next day, while standing on the balcony outside room 306 at the Lorraine Motel on the south end of downtown Memphis, a shot rang out that took off half of MLK, Jr’s neck and jaw. He collapsed, one foot hanging off the railing, and died. Two months later, James Earl Ray was captured at London’s Heathrow Airport (on the same day that Senator Robert Kennedy, who was also assassinated, was laid to rest)…”

Even just reading through the well-written .pdf file brings back vivid memories for those alive at the time and a reason to be thankful for all the work done for those who were not.

Black History Month is celebrated in the United States and Canada in February and in the United Kingdom in October.