Cruise lines want you to have a good time and offer lots of activities and events to make that happen. They talk a lot about how this is “your cruise” and want you to do whatever you want to in order to enjoy it.
There are limits though.
Don’t just go visit the bridge: It was New Years Eve when Alex Sokolov, a passenger on Royal Caribbean’s Brilliance of the Seas supposedly wandered on to the bridge, a restricted high security area and ended up being thrown off the ship. “He was accused of violating safety rules, and for that he was held for days in detention in the cabin, and then left on the shore in the Athenian harbor of Piraeus.” reports the Royal Caribbean blog Bridge tours can be arranged and are often a part of special celebration packages. Just stopping by? Not so much.
Don’t do it in the hot tub: Surveillance cameras cover pretty much all public areas of the ship, 24 hours a day, seven days a week. Need I say more?
Obviously, the nasty snow storms in December are what triggered his article, and in it, he describes how a travel agent can perform miracles most of us have to wait in line for at the airport.
Now, I can clearly remember the last time I used a travel agent – it was the year I got my first cellphone (1992). After that, I always took care of myself. First using a dumb terminal, then with primitive Internet based booking tools, and then moving on to the current generation booking sites.
And to be honest, I thought I’d never look back. In my opinion, the travel agent only did things I could already do myself. When I booked my honeymoon cruise, I tried walking into a local agency, but ended up finding a much better deal online.
So, why the sudden interest in the services of a travel agent? When people found out that the airlines don’t have the resources to deal with a large crisis, they got angry. And rightfully so – some passengers spent five hours on hold, only to be told that their next flight out would have to call back the next day.
Of course, there is a price to pay when you hand over your booking requests to someone else – fees of around $37.50 per ticket. Add that to your baggage fee, fuel surcharges and other charges, and the price may simply be too high.
Additionally, business travelers are usually already protected by their corporate travel booking service – which means the vast majority of customers for a travel agency would be consumers – a group most likely not too eager to fork over extra cash. And of course, there are also top-tier elite members of the airline that have direct access to their own service desk – usually bypassing any long hold times.
Gadling spoke with several travel agents for their views on why booking with them isn’t as crazy as it may seem. Luxury travel consultant John Clifford (@LuxTravel), President of InternationalTravelManagement.com shares his expert tips:
The “internet information overload” has reached critical mass, and now aside from this overload, we have “crowd sourcing” to take into consideration such as recommendations from friends on Facebook, colleagues on Twitter, anonymous Yelp reviews and the like?
How in the world does anyone cut through the noise and make sense of it all? Sure they may espouse the greatest upgrade they got at a luxury chain hotel but that was because of all their loyalty points. It would not pertain to your stay, so how does that help you?
But trained, travel professionals, or “travel consultants” of today do. They/we’ve made it through the internet boom of the 90’s and redefined ourselves to be “lifestyle guides” that really take the time to listen & learn about each individual, and like a skilled artisan, carefully craft suggestions that are ONLY pertinent to travelers’ needs & wants.
If you consider only the facts of world developments, wars, strikes, natural disasters, storms, etc — that alone is proof enough for many to realize the old saying rings true, “without a travel agent, you’re on your own”.
Self booking is just that – it’s just the BOOKING or the very first step of a trip.
The entire travel cycle of experiences starts that moment and making wrong or uneducated decisions can reverberate through your entire travel experience and if you booked online, you have only yourself to get you out of a jam, out of a hotel room that looked cool on the web but in fact is a dump, or having accidentally booked yourself into Bucharest (Romania) instead of Budapest (Hungary) which a former client actually did and called me to help get him out of it.
Travel is becoming less transactional and more experiential. Even the harrowing experience of this last week where tens of thousands were stranded in NY during Christmas weekend were left without help, gate agents at airports reduced, call centers understaffed due to growth of online booking, web sites overloaded and not functioning and airline agents on twitter posing as customer service angels, when in reality only directing consumers to “be patient”, “wait it out”, and commiserate with those stranded.
I saved numerous clients from the recent storms, even my CPA who has never used me before as his wife likes to “play travel agent”
He was flying NYC-San Diego on an American Airlines flight (and a connection as well) and after holding for hours on the phone, American advised his wife it would be days before he could get home and he could sleep at the airport without any free stays, as “acts of God” are not covered.
After hours, he called and requested my help and getting his message on my iPhone,I immediately sprung to action and snagged him a low cost seat on the non stop JetBlue flight from JFK-San Diego, knowing they’re a smaller airline that is more creative & reliable in a pinch, and one that didn’t have to rely on a hub-and-spoke network to get him home like American did.
He did get home the next day instead of 4 days later.
And Deborah Peniuk, Owner & Travel Writer of AYA Life added:
The internet can be a great place to purchase certain travel products. I consult with clients on their best options for free; help them discover savings that don’t have hidden restrictions. There is a huge difference, so don’t confuse “transportation” with “vacation.” They are generally not interchangeable.
As your travel agent, I can work to immediately reschedule or cancel your trip in the event of a natural disaster (or Mother Nature not playing nice). Less worries for you! I help my clients to avoid online scams and “false” advertisements that are rampant online. I also take considerable time to explain to my clients the logic of travel insurance and recommend it every time!
Good luck trying to get the flight that you are late for changed if you’re in transit. If the WiFi in your airport goes down you’ll need serendipity to successfully maneuver the online morass. I strongly suggest checking the FAQ section; cancellation penalties and restrictions are usually hidden in the fine print. I’ve had clients who have called in a panic with huge apologies, wishing they’d booked with me (for my minimal service fee) instead of the huge dollars they end up paying to change their online booking.
We are consumer advocates: if you have a problem during your trip, as your travel agent I can act on your behalf to see that proper restitutions are made. You have a real person who is a phone call away to go back and complain to. As your travel agent, I will work hard to rectify issues and fulfill the trust you put in me. I add a “personal touch” to your travel planning experience and I offer help and advice that no website can provide. Wouldn’t you rather have a travel expert plan your trip? My Blackberry is never far from my ear!
In other words – you need to determine how much your time is worth – there is no denying that booking through a travel agent will cost a bit more, and it may not be as convenient as heading over to your favorite travel website and clicking “buy now”. The best way to think of the travel agent is as just another insurance – you may make 20 trips without actually needing their additional services, but once a blizzard hits during that 21st trip, you’ll be happy you paid a bit more once your travel agent gets you rebooked in minutes rather than hours.
What do you think? Could the additional services of a travel agent convince you to try them out instead of booking directly with an online travel site or airline booking engine?
Outdoor athlete Greg Hill finished off a vary busy 2010 last Thursday by completing his quest to climb and ski 2 million vertical feet in a single calendar year. The final run came on the slopes of Revelstoke Mountain, located in British Columbia, Canada, not far from where Hill calls home, while a group of friends and family looked on.
Hill’s grand ski adventure got underway on January 1st of last year when he started his quest to hit the magical 2 million feet mark. That quest would take him all over the world as he scrambled to ski as many days as possible over the course of a 365 day period. In order to reach his lofty goal, Hill would need to ski, and climb, an average of roughly 5480 feet each and every day of the year.
It turns out he actually hit the slopes about 270 days of the year instead, which is a big increase from his previous high of 145 days in a single year. Over those 270 days, he averaged about 7400 feet of climbing and skiing in all kinds of weather including howling winds and blowing snow
. His biggest day on the slopes was a 12-hour marathon that saw him cover 23,000 feet both up and down. Hill also made 8 first descents, which in skiing vernacular means he became the first person to ski down a mountain face. Along the way, He also summited 71 different mountains, which is an impressive number in and of itself.
It is difficult to put into perspective exactly what Hill accomplished in his year-long adventure. It takes a tremendous amount of dedication and stamina to climb and ski 2 million feet in such a relatively short time, but it requires a bit of luck as well. One wrong turn on the skis or a slip and a fall while climbing, and the entire thing could have been over. Still, none of that happened, and Hill stayed healthy and focused throughout the year, even when it looked like he was falling well off the pace. In the end, he not only reached his goal, but he did it with one day to spare.
Just in time to enjoy the arrival of a new year and some much deserved rest. Knowing Greg, he probably went skiing instead.
When new Disney Dream arrived in Florida this week, crowds gathered to celebrate. New ships arriving are always a special event and this one was no exception. But beyond the first-look hoopla, the new ship will have some real-world financial impact that’s pretty cool to consider.
Buoyed by a nod from Wall Street analysts, shares in Walt Disney Co hit a 10-year high Wednesday, due in part to the arrival of Disney Dream. The new ship and sister-ship Disney Fantasy coming in 2012 represent a $1.8 billion investment that will increase the line’s guest capacity by nearly 150 percent.
Older and smaller ships Disney Magic and Wonder will be redeployed to make room for the new, larger ships that bring with them more jobs and more revenue for ports they visit too. The Bahamas will see an estimated $3 million additional spending and $900,000 in tax revenue the first year alone.
The cruise business has been a profitable venture for Disney, with ships sailing fuller and demanding higher prices than other major cruise lines. While other lines carry an average of two guests per cabin, Disney’s family focus gets them an average of 3 and that adds up to higher profits.
It’s no surprise that rival lines Royal Caribbean International and Norwegian Cruise Line have tried to capture that profit magic by adding Dreamworks and Nickelodeon characters to their on-board programming. It’s a bold attempt to stifle the effect of Disney’s increased capacity but side by side, it’s pretty hard to beat the mouse on his own turf.
“Oh, this line is all for kids?” you say? Not so fast.
Disney has gone out of its way to attract adults as well with new features on board that let adults ditch the kids, at night anyway, for features along the lines of the latest and greatest being offered by the newest of ships on other lines.
Wrap it all up, tie a bow on it and sing “Happy Birthday”, Disney Cruise Line’s new child may very well be the future of cruise vacations. Now that’s magical.
Marginal Revolution posted this photo of a voluntary bump screen on a Delta Airlines automated kiosk. Instead of offering bump vouchers to anyone interested, they now ask in advance how much you would be willing to accept for a bump.
Genius.
Pay close attention to the “Delta accepts lower bids first” text – which is a great way for the airline to pay much less than they’d normally hand out.
Inexperienced fliers may be tempted to settle for $100, or even less – just for taking a later flight. But keep in mind that a “normal” bump entitles you to much more. Normally with voluntary bumps, the airline may start at $150, and keep going up. Once they can’t find volunteers and start switching to involuntary bumps, they will have to pay a maximum of $400 ($800 if they can’t rebook you a different flight).
In other words – if the airlines gets enough suckers to settle for $100, they’ll make a fortune. Don’t be one of those suckers. The terminal apparently only settles for numbers under $400, so make sure your numbers are always around that amount. Sure, be competitive with others, and go for $398 (folks on the Price is Right do that all the time), but don’t spoil the system with low-ball offers.