Magic Kingdom Worker Gives Candid Interview About Crazy Guests And Working For Disney

by Jessica Festa on

During an IAmA (I am a…) discussion on Reddit, a turnstile and parade audience control worker for the Magic Kingdom at Disney World allowed people to ask uncensored questions about crazy guests and what it’s like to work at Disney. Read below to learn what happens when adults act like children, who the worst guests are and which cast members are the most difficult to work with.

Note: These questions were culled from the Reddit community, and the dialogue was taken verbatim. To view the original thread, click here.

What’s the weirdest thing you’ve ever seen?

That’s really tough, if only because of the sheer volume of incredibly weird people I see. Just the other day there was a pair of fully-grown adults dressed up as Peter Pan and slutty Tinker Bell (it was a child’s costume) who thought it was appropriate and that us not letting them in dressed like that was “ruining the magic for them.” (Adults in costume is against policy anyways, much less when it’s something crazy like that.)

Also, a few weeks ago during the daily flag retreat, right before the band started playing, and all of the background music was off so it was deathly quiet, a lady with Tourette’s walked right through town square shouting obscenities, at first we thought we were gonna have to break up a fight (wouldn’t be the first time), but it was just incredibly awkward.Has anyone ever been so large that they don’t fit through the turnstiles?

Yes. We have gates on either side of the turnstile pairs for strollers and wheelchairs though, so they go through those. Anyone that large is probably going to be wheelchair bound anyways, however.

How much fun is working for Disney?

I really, really enjoy it. There’s some crap, but there’s gonna be that at any job. More often than not, my interactions with guests leave a huge smile on my face. It’s just an experience you can’t get at any other job.

How happy are you required to be?

They like us to smile all the time. Which really isn’t as hard as it sounds.

Do you personally like Disney? Are you a fan, or can you not watch anything Disney because it’s “work”? How many famous people have you seen come through the front gates?

I’m a huge Disney fan. More so since I started working. Famous people don’t usually come through the front gates. I saw a lot when I worked at Toy Story though, especially during ESPN the weekend.

What’s your happiest memory from working at the happiest place on earth?

Oh god, just too many to count. After the parade a couple weeks ago a little girl riding on her moms shoulders walking next to me asked if it was possible to go into the castle. I told her yes and she yelled, “I love you!” and gave me a hug. Things like that happen weekly. It’s awesome.

Does it get annoying hearing the same happy-go-lucky music all day?

Yes and No. It kinda varies. You will catch me singing to it ALL the time.

As someone who I assume can ride/do anything at the park on their day off, what is the best/your favorite attraction? What is the most overrated?

I’m a little biased, but I LOVE Toy Story. It helps that I know how to activate all the secrets. Overrated? Peter Pan’s flight. Not worth the ridiculous wait at all.

Can you please elaborate, what secrets in that ride?

Each game has a “secret” you can activate through doing certain things, look up a guide.

What is the ultimate job(s) within a Disney park? The one(s) that people aspire to get assigned. Do these better jobs just come with experience/ seniority, or is it “political”?

It all depends on your personality. I can transfer to almost any of the entry-level areas, any attraction, any merch, food, etc. Serving, you have to work your way up to the nicer restaurants. A very large amount of cast want to be in entertainment, especially face. Unfortunately, most people don’t fit any character. Other than that, things like moving up in management is almost completely internal, based mainly on your record and experience.

Is it true that Disney provides company underwear for the costumed characters?

Not for years. I’ve read the article, I think that was in 2001 they stopped.

Have you ever had to kick someone out of the park before? How big of a sh*t storm did he throw?

I personally have never had to kick someone out, it doesn’t happen as much at MK as it does at the other parks because there’s no alcohol here. We get people whose tickets are invalid/resold who we can’t let in all the time though, and those people are generally very, very problematic.

Craigslist tickets: am I going to get in with them?

No. Not if you bring them to me, at least. Biometrics work!

Are there certain types of cast members that you or your co-workers think are total jerks?

Total jerks? Nah. If you’re the kind of person who wants to work at Disney, you’re probably a nice person. Some of the older people who work mornings can be crabby, but that’s about it.

Do the cast appreciate how fruitless the half-hearted bag “searches” are at the gate? Is it really just for “optics”? Just checking the main pocket of backpacks really doesn’t stop anyone from bringing a prohibited item into the park.

You’d actually be surprised how much stuff gets caught. They catch a ton of alcohol and knives.

What would be your top tip for guests … something you think is great about Disney World that fewest guests discover?

Master Fastpasses. Go during offseasons. ALWAYS GO TO THE 11 O’CLOCK PARADE. It’s the same as the 9 o’clock one and infinitely less crowded.

I knew someone who worked crowd control for Fantasmic at Disneyland and she would routinely be cursed at, screamed at, physically threatened, and often spit on and pushed. What’s the worst similar story of abuse by a guest that you’ve witnessed or experienced?

I’ve been relatively lucky when it comes to dealing with people. You’ll always get upset people, but I’ve never specifically had a terrible problem. I’ve seen it happen though.

Can you find all the hidden mickeys?

Oh god no. I know where a lot of them are, but certainly not all.

How does the park get cleared out at night?

It’s a pretty thorough process – areas close down back to front, getting full sweeps and then blocking people from going further back in until everything is completely closed. Also, you have to know that there’s custodial and engineering there all night – it’s not like everyone just leaves after a certain time.

is it true that the park releases cats out into the ground to catch any rats?

That happened at Disneyland after it first opened.

Do you ever have to turn people away who are dressed like princesses? …I know my gf was slightly disappointed when we went to Disneyland (her first time) and knew about the no adults in costumes or garb rule.

A couple times. Earlier this week we had an adult Peter Pan and Tinker Bell, with the Tinker Bell being INCREDIBLY inappropriate. She was 40-something, heavyset, and it was clearly a child’s costume. Needless to say, it didn’t fit well. We get a lot of Jack Sparrows as well.

Was it these people: http://www.upi.com/Odd_News/2012/06/05/Tinkerbell-teen-told-to-change-at-Disney/UPI-85141338922748/?

(no reply)

When are you the busiest? Also, when giant groups come in (schools, tour groups, etc.) are they usually a problem? I came with my school band in April-ish, and I am surprised no one was arrested.

Yesterday [July 4]! Brazilian tour groups are the worst thing on the planet. That is all.

What’s the most outrageous thing you’ve overheard a parent tell their child or better yet, a child tell their parent?

Well, you’ll get the parents you wanna just smack for ruining the magic “I wanna meet mickey!” “NO YOU DON’T HES JUST A GUY IN A SUIT!” kids face drops as his world crumbles around him
I’ve had parents tell their child that I hate them and that’s why I won’t let them stand in the middle of the sidewalk blocking foot traffic during a parade.
It’s hard to pinpoint outrageous from a child because, hey, we’re at Disney and most of the crazy nonsense you get from them just kinda fits. Also, in general, kids tend to be better behaved overall at Disney than other places they go. It’s just the atmosphere. You’ll get the average spoiled kid occasionally, but I’ve never seen one so crazy it blows my mind.

I am a cheapskate at heart, so I want to think that Disney is over priced, but every time I go to any Disney park, I am blown away by how professional and courteous almost every cast member is. This is in spite of hot or cold weather, nice or nasty guests, etc. I always leave thinking it was totally worth it. What kind of training do you get in customer service?

We spend an entire day doing a “Traditions” class that teaches us what’s expected. Working here, you really feel like part of a legacy, and you don’t wanna be the one who ruins it. So basically, it comes naturally.

Are the people who play the princess’/princes stuck up? I mean in my head when I see pictures of them I just can’t believe the are all nice and sweet like the portray.

Yes. A large number of them have a “better than thou” attitude. Some are very nice though.

Do the stuck up princesses stay around?

You’re only young and pretty for so long.

[image via ross_hawkes]

A Traveler In The Foreign Service: No Passport? No Honeymoon

by Dave Seminara on

The day after I got married, I spent much of the day nursing a hangover. And when I was finally ready to emerge from my bed, in the middle of the afternoon, I told my new bride that I was going out to rent “Braveheart” and “Rob Roy” to get us geared up for our honeymoon in the Scottish Highlands. But when I returned from the video shop, I had some bad news for her. Our first full day as man and wife was going to be a stressful one.

After suffering through an interminable, miserably hot summer in Washington, D.C., my first after joining the Foreign Service in 2002, I wanted our mid-August honeymoon to unfold in a cool, comfortable foreign locale. My wife was lukewarm on Scotland, but I sold her on the idea of hiking in The Highlands and on the island of Skye and spending our nights in cozy pubs listening to traditional fiddle music.

I’m a risk taker by nature and had no qualms about booking most of our trip with nonrefundable bids on priceline.com. I booked the flight and four nights of accommodation in London on Priceline and made reservations at B & B’s in Scotland for the rest of the two-week trip. At the time, I was in a six month long Albanian language course at the Foreign Service Institute in Northern Virginia, and my wife was finishing up a masters program in Chicago. We were newlyweds, but didn’t live together yet.I don’t recall what triggered my memory but I came to the sickening realization that I’d left my passport 1,000 miles away at my apartment in Washington, D.C., as I drove down Western Avenue on Chicago’s north side back to my wife’s apartment. It was about 4 p.m. on a Sunday afternoon and our completely non-changeable, non-refundable flight to London via Cincinnati was scheduled to depart in 24 hours.

I dreaded telling my wife about my mistake, but when she didn’t lunge after me with a butcher knife I knew I’d made a wise choice in marrying her. I had a good woman but no passport.

A series of frantic phone calls and web prowling revealed that there were two options to get my passport: A) I could fly to Washington myself, get the passport and then catch a flight to Cincinnati to board our connecting flight to London, or B) Find someone in Washington to bring my passport to Dulles airport on Monday morning and send it via cargo to Chicago.

Both scenarios left no margin for error. If I traveled myself, I’d have to pay about $500, and would arrive in Cincinnati just on time for our flight, but the routing involved three total flights and if any were delayed then my wife would be going on the honeymoon herself. When I broached this topic with her, and opined that if I didn’t turn up at the airport, she should proceed to London on her own, and I’d try to buy a ticket for another flight, she took a stand.

“I am not leaving for our honeymoon alone,” she said. “You bought non-refundable tickets and now we just have to deal with it.”

Option B was cheaper, at about $175, but was also more complex and riskier. The routing had the passport arriving in Chicago about a half hour before our flight was due to board, but this plan meant that I’d have to find someone in D.C. who could gain access to my apartment, where the passport was, and then drive the passport to the airport at an ungodly hour on a Monday morning to catch an early flight.

I decided to ask two people to help me execute option B. I asked Mike Katula, the nicest Foreign Service colleague I could think of, to try to get my passport, and Kathy, my cousin’s wife, to drive the passport to the airport. Both immediately understood the gravity of the situation and offered to help immediately without complaint.

Katula had to go to my apartment building and do some detective work to find the super to explain the situation. I would have called to warn her but I had no idea what her phone number was, and didn’t even know her full name to look her up in the phone book. As my wife and I sweated the situation out in her little apartment in Chicago, I got a call from the super.

“There’s a tall guy here who says he needs to get into your apartment to get your passport,” she said.

“It sounds a little fishy, I know,” I said. “But, please, let him in.”

Katula got the passport, and Kathy, saint that she is, got it to the airport on time and for us, all that was left to do was chart my passport’s progress online. My passport had a connection to make in Cleveland, and even though it was August, we feared delays. We spent much of the day online, refreshing flight data pages to see if our flights were running smoothly.

The first flight to Cleveland appeared to have come off without a glitch, and the onward flight to Chicago left on time so we left for O’Hare full of hope that the passport would be there. We had to report to a cargo office on the periphery of the airport and as we entered the building, which was full of boxes and delivery people, I felt pretty certain we were the first people with a honeymoon riding on the arrival of a package.

The passport wasn’t there when we arrived at the office but the clerk verified that the flight had just landed. We had a little more than an hour before our flight to Cincinnati left and I explained our situation to the woman at the desk.

“Well, it takes a while for the packages to get here and be sorted,” she said, much to our chagrin.

About twenty very nervous minutes passed and finally the woman announced, “I have something here for you,” holding up a large white envelope. I have never been so excited to receive a package in my life.

“Now the honeymoon can begin,” my relieved wife said.

We dashed over to the airport in a celebratory mood, caught our flight and had a terrific time, despite the initial fright. Two months later, I took up my first job in the Foreign Service at the U.S. Embassy in Skopje and frequently dealt with Americans who had lost their passports. And while some of my colleagues were prone to scolding and hectoring Americans about taking better care of their passports, I was sympathetic because I had a dark passport secret of my own.

Read more from “A Traveler In The Foreign Service” here.

Quirky Hospitality In Ouray, Colorado

by Jessica Festa on

There are many interesting cities to visit during a trip through Colorado. While Denver has excellent artisanal shops, you can find the world’s highest distillery in Breckenridge. If you’re looking for something out of the ordinary, the little known town of Ouray offers various ways to receive quirky hospitality.

Quirky Restaurant: The Outlaw

Located at 610 Main Street, The Outlaw is the oldest operating restaurant in Ouray, open since early 1969 with the same sign still hanging. It has a very “Old West” feel, with a pianist playing upbeat tunes in the corner, walls of cowboy hats and a dimly lit room littered with wooden tables. While the steaks are delicious and the cocktails strong, the biggest draw to this place is the fact you can wear one of John Wayne’s hats. It’s the one located behind the bar, above the beers. During the shooting for a film, Wayne was staying in Ouray. One day, he called up The Outlaw to order some food for pickup. The owner’s wife answered, and when he said it was John Wayne calling, she responded by saying “yea right” and hung up the phone. Wayne became so enamored with her crassness; he ended up eating there everyday during the entire movie shoot.Quirky Dessert Shop: Mouse’s Chocolates & Coffee

Not only does Mouse’s Chocolates & Coffee have unusual chocolate flavors like bacon clusters with Chardonnay salt and coconut bark with pumpkin and sunflower, it’s also home of the locally-loved Scrap Cookie. After making their chocolates for the day, the staff takes the scraps and add them to their family recipe cookie batter. When customers order a Scrap Cookie, they won’t know what they’re getting until they take a bite. One thing is for sure, though, it’ll be delicious. Local tip: Buy two Scrap Cookies and have them make an ice-cream sandwich for you. While they’ll often say they don’t do it, tell them a local told you about it, and they most likely will.

Quirky Brewery: Ourayle House

Also known as the “Mr. Grumpy Pants Brewing Company,” the Ourayle House is a bizarre experience. It resides in the garage of the cranky owner, Hutch, who takes pride in making snarky comments to customers. The place looks like it’s made of scrap wood – mainly because most of it is – and old and broken sports equipment and dirty board games litter the space. If you leave your business card you can expect a rude comment to be written on the back, and if you’re a beer snob you can expect any diva-esque quotes to be written on the board behind the bar. For example, when I was there, one customer made the mistake of saying, “I only drink IPAs and Coors Light.” Of course, this was quickly noted for all to see. Hutch even has a countdown for how many “days without a beer Madonna” have passed. It’s also fun to read the unfriendly and weird signs that adorn the walls, reading things like “Welcome to Mr. Grumpy Pants Brewing Company Cheers! ‘Welcome’ being a relative term,” and “It has always been out policy to accept game meat for beer, from good hunters and careless drivers.” Hutch makes all his beer on site, and rotates his drafts to keep things interesting. You can even order based on a brew’s “sq,” meaning “slamability quotient.”

Quirky Accommodation: The Christmas House Bed & Breakfast Inn

While most B&Bs have a certain unusual charm to them, Ouray’s The Christmas House Bed & Breakfast Inn is another animal. The old Victorian home has been around since 1889, although it officially became a bed and breakfast in 1998. For those who have read “The Painted Ladies,” the property was featured in the book. It’s a very quirky accommodation, as it’s Christmas all year long here. Along with the outside and common rooms being decorated with festive decor, each guest room features a Christmas tree with seasonal accents. Along with yuletide cheer, rooms also have saunas, Jacuzzis and cable television.

Hiking The Black Canyon In The United States’ Newest National Park

by Jessica Festa on

“Our surroundings were of the wildest possible description. The roar of the water … was constantly in our ears, and the walls of the canyon, towering half mile in height above us, were seemingly vertical” – Abraham Lincoln Fellows, 1901

For those who love the outdoors and unique landscapes, Colorado is home to the United States’ newest national park, Black Canyon of the Gunnison.

Named a national park in 1999, the canyon is 48 miles in length, with 14 of those being part of the park. Black Canyon gets its name from the fact that it’s extremely deep, sheer and narrow with very little light coming in. The first written record about it comes from the Hayden Expedition in 1873, deeming it inaccessible. However, in 1901 Abraham Lincoln Fellows and William Torrence floated 33 miles down the canyon’s river on a rubber mattress. Today, it’s still used for irrigation purposes.

A hike of the park will allow you to experience not only the awe-inspiring Black Canyon, but also unique rock formations, vibrant colored birds, wildlife, plants and beautiful nature surroundings.

For a more visual idea of the experience, check out the gallery below.

%Gallery-159753%

[Above image via Jessie on a Journey. Gallery photos via Big Stock and Jessie on a Journey]

A Jeep Tour Through Colorado’s Million Dollar Highway And Highway To Heaven

by Jessica Festa on

When traveling through Colorado, one city I highly recommend visiting is the little known Ouray. Here, you’ll not only get to take part in various adventure sports, sip beer at quirky breweries and eat scrap cookies at Mouse’s, you’ll also be able to take a scenic jeep tour through Colorado’s Million Dollar Highway and Highway To Heaven.

When visiting Ouray, I took my jeep tour with San Juan Scenic Jeep Tours, a company I highly recommend. Our guide was funny, knowledgeable and full of interesting stories about the area and its history. The tour began with a viewing of part of the famous Million Dollar Highway, a scenic road thought to be one of the most dangerous in the United States due to its narrowness, steep cliffs and lack of guardrails. The road supposedly gets its name from a woman known as Queen Anne, who once said, “You couldn’t give me a million dollars to ride on that road again!” About halfway through the route, the tour makes a turn onto the beautiful Highway To Heaven, a picturesque path that takes you to an elevation of 13,000 feet. For a final stop, the tour visits an old ghost town in Ouray County.

For a more visual idea of the experience, check out the gallery below.

%Gallery-159717%

[Image above via Vagabondish. Gallery images via Jessie on a Journey and Davepaper]