Congressman talks Delta baggage-gate, supports soldiers

by Grant Martin on

We’ve been following the unfolding events in a story that Gadling helped break on Tuesday where a group of soldiers returning from Afghanistan were charged $200 each to check their required luggage on Delta Air Lines.

Since then, the airline has taken several conciliatory measures and even changed their baggage policy, documenting all of the transition over on their blog.

Now, Iowa’s representation from the 1st congressional district Bruce Braley has jumped into the fray, issuing the below press release as well as a strongly worded letter (opens in PDF) to Delta’s CEO Richard Anderson:

“I’m deeply disappointed by this news that Delta Airlines charged soldiers returning from war such excessive baggage fees. These brave men and women put their lives on the line for our safety and security, and this is no way to welcome them home. I’m calling on Delta to immediately reimburse these soldiers for the extra baggage fees.

“Even if Delta was operating within its current baggage policy, I believe we all have an obligation to returning service members – not just to thank them for their service, but to also ensure that they’re not faced with any undue burden on their return.

“Since being elected to Congress, I have logged hundreds of thousands of miles on Delta – the only carrier serving my home airport in Waterloo. If Delta doesn’t reimburse these soldiers and reconsider its approach to servicing our troops, I’ll have to reconsider using their service.”

Though we’re certain that the airline is already well on the way to reimbursing the service members, Congressman Braley’s support only underscores the importance of the issue. Perhaps he’ll also help forge a better relationship between the airlines and the military so that issues like this don’t happen in the future.

Fly or Drive? I can’t decide. Now I don’t have to

by Chris Owen on

Sometimes it’s hard to decide whether to fly or drive to a destination within the continental United States. Cost comes into play either way and sometimes its the price of gas to be concerned about. Other times, flights are expensive so there’s that too. A new online tool takes some of the guesswork out of it and can steer us in the right direction.

The new Fly or Drive Calculator from BeFrugal.com might be just what the doctor ordered for your ailing travel budget and its easy to use. I entered information on a trip from Orlando to Chicago with just a few keystrokes, added my vehicle information, how many hours a day I might drive and what a hotel might cost along the way. Easy-to-navigate screens then asked for my home airport and the airport at my destination along with how much time I thought I needed for check-in at home and at the destination airport after landing. Finally, I could add in transfer cost to and from the airports, baggage fees and either accept the tool’s estimated flight cost or plug in one of my own. The results looked quite realistic.

So much for saving money by driving huh?

The Fly or Drive calculator also gives me turn-by-turn directions on how to get where I am going should I choose to drive and links to air tickets via Priceline or Travelocity should I choose to fly.

I had fun replacing my 2008 Honda Fit with a 1989 Ford Thunderbird V-8 which ran up the price about $300. That might have been worth it though. The T-bird would probably make for a much more enjoyable road trip.

The Fly or Drive calculator is just one tool at BeFrugal.com. They also have tools to help find out how much to spend on a car or another one that tells if its worth buying an Electric Car instead of Hybrid or Gas. The site has online and printable coupons, discounts and special offers from a variety of sources and a round-up section that has the latest ads on stores from fast food to hardware.

This one is a winner and a great example of social media coming home with something we can use. Gadling got this tip from Chris McGinnis, @cjmcginnis on Twitter. That’s sure a good one to follow, all the way to the bank.

Flickr photo by MSVG

Delta Air Lines charges returning soldiers for checked bags

by Grant Martin on

A team of returning soldiers from Afghanistan was hit with an unpleasant surprise upon their arrival into the United States yesterday morning. The squadron, bringing a full load of gear with them back from the Central Asia was sacked with the baggage fees in place at Delta Air Lines, which, despite the agreement that they have with the armed forces charged the soldiers extra baggage fees.

In sum, the group spent nearly $2800 in baggage fees for their gear, money that had to come straight out of their pockets.




Obviously a policy is in place between the airline and the armed services that permits soldiers returning from war to bring back all of their gear without cost. What’s likely is that an uninformed agent at the connecting airport didn’t know about the rule and charged the group. Either way, Delta should fix the error and refund the fees.

UPDATE: Delta’s policy states that for military members, THREE checked bags are allowed in coach and FOUR checked bags are allowed in first, so the baggage fees may actually be correct. Whether Delta’s policy is palatable or not is another question, but it appears that the agents were charging the servicemen properly.

UPDATE 2, 11:34PM EST, 6/7: Delta just posted a blog article discussing today’s situation in which they discuss their policy. Specifically they state:

In the case of today’s situation, we would like to publicly apologize to those service men and women for any miscommunication regarding our current policies as well as any inconvenience we may have caused. We are currently looking further into the situation, and will be reaching out to each of them personally to address their concerns and work to correct any issues they have faced.

You can read Delta’s full post here.

UPDATE 3, 12:47pm EST, 6/8: Delta has updated their baggage policy:


ATLANTA, June 8, 2011 – Delta Air Lines (NYSE: DAL) today increased its free checked baggage allotment for U.S. Military traveling on orders in Economy Class to four checked bags.

Delta’s revised baggage policy also allows U.S.military personnel travelingon orders in First and Business Class to check up to five bags at no charge. This change also adds dependents traveling with active military on orders. Each bag may weigh up to 70 lbs. (32 kg) and measure up to 80 linear inches (203 cm), which offers added flexibility over the standard 50 lbs. and 62 linear inches (157 cm) allotment. Because of weight, balance and space constraints, Delta Connection carriers will accept up to four bags at no charge.

For personal travel, active military presenting military identification may now check up to two bags weighing 50 pounds (23 kg) or less and measuring 62 inches (158 linear cm) or less in combined length, width and height without charge.

Previously, Delta’s policy allotted three free checked bags in Economy Class and four in First and Business Class for military members traveling on orders.

Details of Delta’s baggage policy are available on delta.com.

[thanks to reddit user redheaddeb for the tip]

Making Cars in the Great Lakes: Inside Ford’s Chicago Assembly Plant

by Paul Brady on

Before I left Chicago for points east, I had a chance to tour Ford’s Chicago Assembly Plant, a complex that finishes about 1160 vehicles a day. A great majority of those are Ford Explorers, pieced together by line workers wearing safety glasses and headphones, working pneumatic tools in a hypnotizing ballet of endless repetition. Whir, whir, whir.

Walking the floor, following pedestrian pathways marked by bright yellow paint, I watched linemen and women raise engine assemblies into vehicle bodies, hang doors and bolt wheels, as conveyor belts ceaselessly inched the unfinished machines ever forward. (A tip: When touring the plant, one steps over the drive-chains running through channels in the floor.)

My tour guide Larry, a dead ringer for Jesse Ventura, even let me jump in a just-finished Explorer the moment it rolled off the line. Videographer Stephen Greenwood, who’s riding along for this part of my ride, captured the mesmerizing shots after the break.

Traveling the American Road – Ford Assembly Plant Tour


Galley Gossip: Age, weight and height requirements for flight attendants (and why Christina Ricci could never be a Pan Am stewardess)

by Heather Poole on

“In this male-dominated world, in that famously openly chauvinistic culture, these women were really taking the reins and running their lives in a way most women didn’t,” Christina Ricci said in an interview with The Hollywood Reporter about her upcoming television show, Pan Am, a night time soap opera revolving around the lives of flight attendants and pilots in the 1960’s. Think Mad Men at 30,000 feet.

Christina Ricci has been cast to play Maggie, a head stewardess. What’s funny about this is Ricci wouldn’t have been hired to be a stewardess back in the day. At five foot one, Christina is too short. Pan Am required its stewardesses to be at least five foot two and weigh no more than 130 pounds. They also couldn’t be married or have children. On top of that the mandatory retirement age for flight attendants was 32. So even if Ricci had managed to squeak by Pan Am’s minimum height requirement, she wouldn’t have flown for long. The actress, born in February, is already 31 years old. With Pan Am scheduled to air in September, Christina only has five months to travel the world before being forced to hang up the uniform and retire. That’s not enough time to establish oneself as a head stewardess for a major airline. At my airline it takes six months just to get off probation! But back in the 60’s stewardesses averaged eighteen months on the job. A year and a half. By those standards, Christina Ricci would already be three-quarters of the way through with her career. Sad, but true.

Thankfully a lot has changed since 1960…




HEIGHT: Today US airlines have height requirements for safety reasons only. Flight attendants must be tall enough to reach overhead safety equipment. Typically flight attendants range between five foot three to six foot one. There may be a lower height restriction at some regional airlines where the aircraft type operated has a maximum height allowance of 5’10”.

WEIGHT: In 1990 all US airlines dropped weight requirements for flight attendants. The only requirement today is that weight must be in proportion to height. If a flight attendant can not sit in the jump seat without an extended seat belt or fit through the emergency exit window, they can not fly.

AGE: Most airlines have a minimum age requirement, usually between 18 and 21 years old. There is no maximum age limit. As long as a flight attendant can pass their yearly recurrent training, and does not have any health or physical problems that would prevent them from flying, they can continue to work for as long as they like.

NOTE: Foreign carriers still follow strict height, weight, and age requirements.

Photo courtesy of ABC