Airlines Can’t Keep Up With Customers’ Social Media Complaints

by Rob Annis on

Days after the son of an irate passenger bought a promoted tweet to shame British Airways, a second European airline is feeling the sting of a social media barrage aimed at its alleged ineptitude.

Air Berlin flight 8109 took off on August 9 without a single piece of checked baggage for the 200 passengers on board. Making matters even worse, it couldn’t locate any of the bags for weeks, causing a storm of Twitter complaints and a Facebook page devoted to the debacle.

That one incident would be bad enough, but according to Slate.com, Air Berlin also lost the musical instruments of two high-profile touring bands, one from Sweden and the other from Canada. The Toronto-based Metz vented their frustrations on Twitter, first to announce their gear was lost and again, two weeks later, to announce they’d finally recovered their instruments.

Scrolling down the airline’s Twitter page, visitors are met with apology after apology by the airline for missing baggage. Compliments on great service are hard to find.

How much of an impact are the angry Facebook posts and tweets really having? It’s obvious from the most recent complaints that Air Berlin hasn’t fixed the problems. Despite Hasan Syed’s tweet which received more than 25,000 impressions, British Airways has yet to respond publicly. Doctor Who and Torchwood fan favorite actor John Barrowman let his 217,000 followers know when he had an issue with a late departure and faulty seat on his Delta Airlines flight, but didn’t provide a promised update of a potential resolution.

From personal experience, I can say angry tweets aimed at Delta Airlines for a disastrous overseas flight in June never received a response. (Although to be fair, they did respond later after my wife logged an official complaint. More than 30 days after the initial complaint, but hey, Delta is rarely on time for anything.)

Have you used social media to lodge a complaint against an airline? What’s been the end result? Does social media shaming work or are old-fashioned complaint calls still the best way to vent your frustration?

San Francisco-Oakland Bay Bridge Construction Time-Lapse Video

by Elizabeth Seward on

EarthCam put together this video documenting the construction of the San Francisco-Oakland Bay Bridge via time-lapse – and it’s amazing! The video captures over 42,000 hours of the construction work that took place over this four mile span in San Francisco. EarthCam’s videos were on site gathering footage of the project since 2008. Enjoy.

[Thanks, Laughing Squid]

NYC Taxi Driver Shoots Stunning Photos From Behind The Wheel

by Elizabeth Seward on

David Bradford isn’t your average New York City taxi driver. His days “at the office” are directed by the skill that sets him apart from other taxi drivers: he’s a photographer. Bradford’s canvas is New York City as he sees it throughout his day, from a behind-the-steering-wheel vantage point. He has published several books, most notably “Drive-By Shootings: Photographs by a New York City Taxi Driver,” and he was recently the subject of a New York Moment video, featured above.

Bradford started out as a visual artist with an emphasis on drawing from photographs and a degree from Rhode Island School of Design in illustration. When he moved to NYC after graduating college, he began photographing NYC, originally as fodder for his drawings. But Bradford soon discovered that his photographs stood as pieces on their own and began pursuing the art form.

%Slideshow-79433%When Bradford began working as an art director for Saks Fifth Avenue fashion shoots, he experienced swift success with images appearing in the New York Times and other national magazines. After devoting a decade to this type of work, Bradford decided to go freelance, hoping to devote more of his time toward his personal art. When he responded to an ad for taxi drivers, he had intended to use the job as a means to an end and spend his free time working on his own pursuits. However, according to Bradford, he realized on the first day of the job, as he sat inspired behind the steering wheel and saw NYC in motion, that he would have to combine his photography with his work.

His photographs from the taxi, much like his initial art, were turned into drawings in the beginning. But Bradford discovered the medium of the camera all over again.

“I was on the lookout for truth and beauty with interesting light. With the right light, anything can be beautiful,” he said to me in an email. “This city is like a moody person. So I shoot her right back and capture that vibration.”

[Photo Credit: David Bradford]

Forget Tickets, Get On Public Transportation With A Ring

by Anna Brones on

While public transportation can be a godsend while traveling, losing your public transportation pass or ticket is not. We’ve all misplaced our bus or metro pass at least a few times in life, and no matter where you are in the world the feeling is always the same.

That changes now.

Thanks to some very intelligent engineering students at MIT, there’s a new device that may forever solve the problem of misplaced transit cards: the Sesame Ring. Built with an embedded RFID tag, it allows you to simply tap to an RFID-based fare reader and get on board. Genius.

The ring currently works with the Massachusetts Bay Transit Authority in the Boston area, but with the technology that the group has developed there’s no limit to how it could potentially be used. Just imagine a ring that you could re-program for any transit system wherever you are. Now that is smart.

For more details, check out the Kickstarter page for the project.

AAA Says Labor Day Weekend Travel Will Be Highest In Five Years

by Sean McLachlan on

A report by the American Automobile Association shows a bright spot in the nation’s economic news.

The AAA predicts that 34.1 million people are planning to take a trip of more than 50 miles from home this Labor Day weekend, up from 32.7 million last year and the highest in five years.

The rise is due to increased consumer confidence, with one poll saying it’s at a six-year high. A slight dip in fuel prices may also be a contributing factor.

The AAA says the average trip will cover 594 miles and travelers will spend $804.

Are you planning on going anywhere this Labor Day weekend? Are you feeling more or less confident about the economy and is this affecting your travel plans? Tell us about it in the comments section.