United plans for new image overhaul

by Katie Hammel on

After coming in last among large airlines in customer satisfaction surveys for two out of the last three years, United Airlines has been overhauling its operations in an effort to increase on-time performance and win back customers. Now the airline is working on the physical appearance of its planes and crew.

Every single one of the airplanes in United’s fleet will be getting a make-over. The grey with black and red stripes interiors (knows within the company as the “tequila sunrise” scheme) will be replaced with blue leather. The 1980’s-era overhead bins will be updated as well. The airline also announced that fashion designer Cynthia Rowley will be creating more stylish, updated crew uniforms.

With a reputation for poor customer service, delays, cancellations, broken guitars, safety violations, and lost luggage, can United really overhaul its image with a few aesthetic updates? Probably not, but airline officials hopes they can continue to address the issues that have led to its poor satisfaction survey rankings and eventually turn things around. Apparently, they just want the airline to look good while they do it.

Book a stay at Hawaii’s Kona Village and get an $800 flight credit

by Katie Hammel on

Last week, while on Hawaii, I had the chance to wander over to Kona Village Resort and stroll through the grounds. I was pretty impressed by what I saw. While the resort is located right next to the Four Seasons, the feel (while still luxury) is totally different.

Rooms here are hale – thatched roof bungalows in various forms. In keeping with the barefoot, carefree style of the resort, the rooms don’t have tvs, radios, or even telephones. What they do offer is total seclusion, privacy and romance, as each bungalow has access to a beautiful black sand beach and its own hammock. Hotel staff communicates with guests via notes, and a coconut is used as a “do not disturb” symbol.

It’s the perfect spot for honeymooners to escape and relax, but they are also plenty of activities offered, like snorkeling, stand up paddle boarding, whale watching, surfing and SCUBA diving. Rates for the hale start at $410 per night for two people, including breakfast and selected water sports.

Right now, Garden, Superior, or Deluxe rooms, which run about $700-$900 per night, qualify for a special fare deal. Book five nights in the room and receive $800 in flight credits. The room rate includes breakfast, lunch and dinner. The fare credit is applied to the cost of the room.

Dive packages, romance packages, and family packages (book one hale and the second is 50% off) are also currently available.%Gallery-76818%

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New permit system announced for Grand Canyon

by Kraig Becker on

The National Park Service announced a major change to the way it will distribute permits for those seeking to camp over night in the Grand Canyon yesterday, with administrators saying the move will level the playing field, allowing for every applicant to have a the same opportunity to earn one of the highly sought after permits.

Each year, the Park Service makes 11,500 permits available to hikers, but they also average more than 23,000 requests for those permits. This discrepancy has led to a highly competitive situation, in which people will actually camp outside the Grand Canyon permit office in order to be first in line on the day the permits become available. Those who cannot go in person are forced to fax in their applications, and with only one fax line, that can turn into an exercise in frustration. Worse yet, hikers without access to a fax machine have to mail in their applications, putting them even further behind those that can physically visit the office.

Beginning in February of 2010, the Park Service will no longer accept applications in person however, and everyone will be forced to apply via fax or mail. This process should, in theory, give all applicants the same opportunity to to earn one of the coveted permits.Of course, not everyone is happy with the new system. There are 26 companies that are chartered to guide paying customers into the Canyon, and many of them have relied on the fact that they are located close to the permit office, allowing them to fill their needs year in and year out. Now, they’ll have to enter the lottery like everyone else, and run the risk of not getting a permit at all, severely cutting into their ability to operate.

While I do applaud the Park Service making the system more fair, I do have to wonder if they’ve heard of a little thing called the Internet. I have to think that there must be some way that the applications can be taken online, making the whole fax/mail system obsolete.

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Photo of the day 11.23.09

by Karen Walrond on


The last time I visited Las Vegas, I was 12 years old, and with my parents (you can imagine what a great time that was, both for my kid-saddled parents and me). Though I’ve never thought much about returning for myself, my English husband has never been, and I’ve always maintained that Vegas is one of those cities that has to be experienced to believe. I think this awesome photograph shared by justin fain in our Gadling Flickr pool proves my point.

If you’ve got some great travel shots you’d love to share, be sure to upload them to the Gadling pool on Flickr. We might just pick one as our Photo of the Day.

Overweight man barred from flight, misses uncle’s funeral

by Sean McLachlan on

Okamoni Fa flies a lot, and says that despite weighing 400 pounds he’s never had to buy a second seat like some overweight passengers.

Until, that is, he really needed to get somewhere fast.

The San Jose man bought a last-minute ticket from Southwest Airlines to attend his uncle’s funeral, but when he arrived at the ticket counter the agent looked at him and told him he needed to buy a second seat. The problem was, the flight was fully booked, and apparently there were no alternative flights. That left Mr. Fa stranded and he missed the funeral.

There’s been a lot of debate about the policy of charging overweight passengers for a second seat. Southwest says that if a passenger can’t put down the armrests without encroaching on their neighbors’ space then they need to buy another seat. If the flight isn’t oversold, Southwest says they refund the extra charge.

In this case, Southwest has said they will refund Mr. Fa for the one seat he did buy, but wasn’t allowed to use.

That’s cold comfort for him. He wasn’t able to join his family in their time of mourning and must now be wondering what the ticket agent will say the next time he tries to board a plane.
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