Refusal to tip for lousy restaurant service results in arrest

by Scott Carmichael on

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Tipping is a really complicated issue in the US. What was once introduced as a way to reward good service, has now turned into a way for patrons to actually pay the salary of restaurant workers. One of my biggest pet peeves with tipping is the mandatory tip on groups. This used to be added to groups of 12 or more, then it dropped to 8 or more, and nowadays most places consider a group of 6 people to be large enough to warrant a mandatory 18% tip – no matter how lousy the service.

Leslie Pope and John Wagner encountered this stupid rule at the Lehigh pub in Bethlemen, PA. Their group was served by a pretty useless waitress who made them wait over an hour for their order, forced them to refill their own drinks and even navigate the restaurant to get their own napkins and silverware.

When it came time to pay, they were presented with a $73 check, plus a $16 tip. When they refused to pay the tip, the pub called the police and had them arrested. They were actually handcuffed and placed in the back of a police car.
The owner of the restaurant claims he offered to comp them their food, and admitted that it look a long time to serve the food. At the moment, the couple have been charged with theft, but chances are the charges won’t hold up in court.

To me, the big question is whether the Lehigh Pub really thinks all this is worth the horrible publicity they are getting – to have a restaurant actually call the police when someone attempts to refuse paying for lousy service is a surefire way to make people avoid your restaurant for years to come. Because of their actions, reviews on sites like Yelp, and Rateitall have dropped to one star. Serves them right.

What do you think? Should you pay the “mandatory group tip” even if the service was really bad?

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Visitors from outside the U.S. down 9 percent, spending a lot less

by Tom Johansmeyer on

Visits from outside the United States continued their slide in August. The U.S. Department of Commerce reports that 5.4 million people visited the United States from other countries in August this year. Unfortunately, that’s a drop of 9 percent from August 2008. And, the smaller number of people is spending less money when it comes here. In August 2009, international visitors spent $10 billion. This sounds like a lot, but it’s off almost 21 percent from last year. For the first eight months of this year, spending by foreign visitors reached $79.5 billion, down 17 percent year-over-year. The fact that the year-to-date decline isn’t as bad as what we saw in August suggests that the situation has been worsening.

Trends in visits from Canada and Mexico are consistent with the global trend. Canadian visits fell 6 percent in August and are off 8 percent for the year through August. Meanwhile, visits from Mexico surged in August, gaining 23 percent, with land arrivals up 37 percent and air arrivals down 7 percent. This wasn’t enough to change the situation for the year, however. For the first eight months of 2009, visits from Mexico fell six percent relative to the same period in 2008.

Visits from overseas (not including Mexico and Canada) were off 6 percent in August and 9 percent for the year. Of the top 20 countries sending visitors to the United States, 11 sustained decreases for the month of August, with five of these declines hitting double-digit levels. Along with Mexico, China, Brazil and the Bahamas posted double-digit increases. Year-to-date, 17 of the top 20 countries showed declines in visitation to the United States, eight of them reaching double-digit levels.

Europe certainly isn’t sending as many visitors to the United States as it once did. For August, visits are off 11 percent — the same rate posted for 2009 so far. The United Kingdom‘s visits to the United States were down 13 percent in August, which is disproportionately powerful, given that the United Kingdom accounts for 34 percent of all Western European arrivals in the United States. Through August, visits to the United States from the United Kingdom were off 16 percent, with Germany down 6 percent and France down 3 percent.

The trend is improving in Japan. While visits so far this year were down 16 percent by August, the month of august itself showed an improvement, with visits from Japan down only 8 percent. Japan accounts for nearly half of all Asian visitors to the United States. Year-to-date, visits from South Korea and India fell 11 percent and 12 percent, respectively.

It’s clear that travel to the United States continues to suffer from the effects of the worldwide recession, particularly since, the Department of Commerce says, business travel is falling faster than leisure travel this year.

[Chart courtesy of the U.S. Department of Commerce]

Five new travel ideas from Intrepid: get off the beaten path!

by Tom Johansmeyer on

After a year of “travel slumps,” “staycations” and other cringeworthy words and conditions, let’s plan to get out on the road next year. Hey, economists are saying that the recession’s already over, and the job market’s recovery can’t be too far behind. So, there’s your motive. Opportunity? That’s your vacation time; you probably have enough. All that’s left to pull the perfect trip together are the means … which Intrepid Travel is happy to provide.

Intrepid Travel has big news for next year, from green travel to exciting excursions in Iceland and North Africa. So, if you’re looking for some ideas for 2010, check out the five below. Intrepid’s definitely making it interesting.

1. Travel green: carbon offset
Intrepid Travel is moving more than 500 of its trips to “Carbon Offset” next year. In 2009, the company played around with the idea on 38 excursions, after having announced in December 2006 that it wanted to be carbon neutral by the end of 2010. With next year’s offering, Intrepid is certainly making progress.

2. Timor-Leste: tops for adventure
Spend 15 days in Dili and its markets, trekking out to Mt. Ramelau and wandering the Suai-area rainforest. Timor-Leste hasn’t been swamped with tourists yet, redefining “off the beaten path.” If you’re looking for the sort of experience where Intrepid excels, this is it.

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3. Cairo to Casablanca: epic journey
Travel through Egypt, Libya, Tunisia, Algeria and Morocco as you see North Africa virtually from end to end. Along the way, you’ll trace the routes of legendary rulers and see how civilizations unfolded and fell. For 39 days, you will gain an incredible understanding of this part of the world.

4. Johannesburg: the urban experience
Intrepid’s Urban Adventures package provides short bursts of insight — from half an afternoon to a full day. Use this time to explore the South African capital on foot or by bicycle. This is a great way to get a quick taste before planning your longer excursion later.

5. Iceland: value for money
Despite the cold fall and winter seasons, Iceland‘s economy still melted down, actually making it an affordable destination. So, get the most of your experience on the ground, starting with the 22 percent discount on Intrepid’s trip up north next year. The 10-day run is available in June, July and August.

[Photo via Migrant Blogger]

Inside Virgin America’s “Stay Golden” launch event (photos)

by Stephen Greenwood on

I looked around and tried to absorb what was unfolding before me.

VIP’s and Virgin employees mingled on the patio of the beachfront W Fort Lauderdale. Nearby, a reality TV crew set up a shot for a new series about the lives of Virgin America flight attendants. Lights and loud music infiltrated the senses. It was a perfect backdrop for television, even though it didn’t quite feel like reality.

And in a sense, it wasn’t reality; but merely a splash of Richard Branson’s reality.

Then, somewhere between the gold-suited synchronized swimmers, the beverages sprinkled with gold, and the musical performance from Santigold, it hit me: Virgin America is dedicated to (and very good at) one thing. They design brilliant experiences… and in their world, there’s no such thing as overindulgence.

The morning started with an early but high-energy flight out of San Francisco with press, contest winners, and CEO David Cush all onboard. I stepped into the cabin of the A319 and immediately appreciated the attention to detail in the environment.

Stylish mood lighting. Glossy white plastic seatbacks. Bright touchscreens. AC outlets at every seat. Fast (and temporarily free) wifi. I think I even overheard someone say “It’s like flying inside of an iPod!”.

Even the safety video was creative and entertaining; and apparently so different from the standard that the FAA had a hard time approving it. To me, that says it all. Virgin America knew from the beginning what type of experience they wanted to offer, and has executed that vision despite strict regulations and an unfavorable market.

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As the day went on, it soon became clear that the favorite buzzword was “startup”. Anybody from the company speaking about the airline referred to it as a startup, because it’s truly their advantage over the competition. They’ve been able to execute this vision by being nimble, building from the ground up, and yet staying in line with the ethos of the Virgin brand.

Many other airlines have fallen short with the in-flight experience because of a lack of vision or a reluctance to invest in overhauling their cabins. VX has done it right, and offers fares at the right price. Which is fine until you go wild with your credit card on the in-flight payment system; all on demand movies, food, and snacks cost a small fee, though live satellite TV and gaming is free.

Upon landing in Fort Lauderdale, our plane was met by Richard Branson and his billion dollar smile, calmly waving from the top of a water-spraying fire truck. It was a completely appropriate reception – why wouldn’t Richard Branson be on top of a fire truck to kick off the launch of two new routes?

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The disembarking was followed by speeches from the CEO, Branson, and FLL Airport authorities expressing their pleasure with Virgin America’s arrival. The tarmac was lined with music, models, press, a large crowd of spectators… and enough Patron for everyone. Nothing but fun.

The energy from the tarmac eventually transferred to the main event, where I had my moment of realization about Virgin America’s brilliance. I almost laughed at the thought of it. Had I ever heard of Jet Blue throwing elaborate parties to celebrate the launch of a new route? No. Is there anyone that could even try to pull this off like Branson could? Not with the same style.

Virgin has the sex appeal that few other corporations can match, and has certainly succeeded at bringing a unique and enjoyable experience to the low-cost domestic market.