Airline Passengers Want More Quick Self-Service Options

The Airline Passengers Bill of Rights gave air travelers compensation when bumped, a refund of fees for lost baggage, a ban on hidden fees and more. Now, airline passengers want more control via self-service and mobile-based offerings to reduce stress during travel according a survey released this week.

“What passengers really want is to avoid delays and to be kept informed of what is happening,” said Francesco Violante, CEO, SITA in a Travel Daily News report. “Nearly everyone surveyed said they would welcome any queue-busting services and 89% voted self-boarding as their top technology.”

Among findings in the survey;

  • 79% of passengers use online check-in regularly or occasionally
  • 68% prefer automated bag drop as opposed to checking it with an agent
  • 62% of passengers use social media, a higher rate than the general population
  • It’s not that today’s air traveler is anti-social; 80% of younger travelers (18-24) are active on social media, compared to 39% of the over-55s but neither group really wants to buy travel via their smartphone
  • The number of passengers with smartphones rose over the past year from 54% to 70%, fueling the desire for more self-service options

The Air Transport World (ATW) seventh annual survey was conducted with 2,526 passengers from more than 70 countries, a representative sampling of the 280 million passengers who pass through six of the world’s leading airports each year at Abu Dhabi, Atlanta, Beijing, Frankfurt, Mumbai and São Paulo.




[Flickr photo by ericksonkee]

Finding A Travel Agent Easier With New Tool

Finding a travel agent has never been a problem; there are plenty of them to go around. But finding a good one, an agent that can add value to our trip planning – that’s another story altogether. Now, a leading travel agency brand is providing us with an unconventional way to connect with its travel agent experts.

Travel Leaders is one of America’s top ten ranked travel companies with strong roots. The former Carlson Wagonlit Travel Associates, TraveLeaders and Tzell Travel Group joined together in 2008 to form one of the industry’s fastest-growing and robust networks of travel agents.

“Since its inception, Travelleaders.com has always provided consumers the ability to find the Travel Leaders location nearest them. Now, Agent Profiler takes the consumer experience much further and offers consumers an exciting new opportunity to browse for the travel agent specialist who most appeals to them,” Roger E. Block, president of Travel Leaders Franchise Group told Gadling in a statement.

Called their Agent Profiler, TravelLeaders.com has a dedicated online page that promises to match the traveling public with a Travel Leaders travel agent who best fits their own unique criteria and needs.Experts agree that a travel professional focused on being there for us every step of the way during the travel process is a good thing to have. Like having an accountant to do our taxes or a good mechanic we trust to work on our car, someone who specializes in just travel is good to have on our side. In the past, travelers looking for an agent went with someone suggested by a trusted friend or took their chances with an Internet search for one or just stopped by the corner travel agency, fingers crossed.

“Those who are currently featured on our website provide a full representation of their expertise and knowledge, including all their destination and lifestyle certifications, along with photos and biography,” added Block. “This enables consumers to select the agent that best matches their individual needs for personalized service that no online travel site can touch.”

Travelers can select expert counsel based on biography, experience, destination knowledge, specializations, certifications, awards and even by appearance. Hundreds of travel agent profiles have already been loaded onto the page.

Is this as good as the recommendation from a trusted friend for an agent that has proven themselves? No, not hardly. But surely a step in the right direction, backed by a consortium of travel pros that know what they are doing. Might be worth a shot.






[Flickr photo by hugovk]

Roadside America: Long Island Wine Country

While Manhattan has endless offerings for the curious traveler, the honking cabs and incessant chaos of the city can leave you needing a break from your vacation. For a laid-back day trip, head to eastern Long Island and explore their expansive wine country.

Getting There

From Manhattan, you can take a train from Penn Station to Ronkonkoma and then transfer for the train to Mattituck. Just be sure to check the schedule, as the train to Mattituck only runs a few times per day. You can also take the Hampton Jitney on the North Fork Line, with the best stops to get off being Mattituck, Cutchogue and Peconic. The wineries are close together, so you can technically walk from one to the other, although better options would be to take a taxi, bike, tour or car. Renting a car is a smart option as the trail is quite easy to follow, with most of the wineries being on Sound Avenue and Route 25. Your best bet, however, is booking a tour as it will allow you to have a designated driver. Some reputable companies include North Fork Wine Tours, Elegant Wine Tours of L.I., Long Island Wine Tours and North Fork Trolley Co.About The North Fork

Coming from Manhattan, you’ll be immersed in a completely new world as you pass farm stands, corn fields, rustic shops and bakeries that look more like homes than stores. As you can see from this map of Long Island Wine Country, there are numerous wineries, vineyards and farms to choose from. The region offers 3,000 acres of vineyards and over 50 wine producers, with a majority of Long Island’s wineries being on the North Fork. Because of its maritime climate, glacial soils and moderate rainfall during the growing season, the area boasts high-quality wine production, especially when it comes to Chardonnay and Merlot.

Where To Visit

Each winery offers something unique, whether it be the ambiance, offerings or way of producing wine. For a small fee, you’ll be able to sample various varietals and ask questions at each space, and can often tour the vineyard, enjoy live music and partake in onsite events. My personal favorite winery in the region is Pindar, the most popular winery on Long Island and for good reason. Their wines are made sustainably using power from a 156-foot tall wind turbine, and their Winter White, an off-dry blend of Chardonnay, Sauvignon Blanc, Riesling, and Cayuga, is supposedly the most sold wine on Long Island. Other top wineries to visit include:

  • Bedell Cellars– This 30-year-old sustainably farmed estate vineyard and winery is family-owned and housed in a renovated potato barn from 1919. You’ll sample wines from some of the oldest vines in the region on an outdoor tasting pavilion with expansive views of open farmland.
  • Harbes Farm and Vineyard– This place has an extremely friendly staff, and the tasting rooms are housed in two cozy barns, Cherry Barn and Wine Barn. Also on the property is a large farm stand, apple picking, U-Pick pumpkins, a 6-acre corn maze, pedal carts, farm animals, pony rides and more.
  • Vineyard 48– While many vineyards offer live music and relaxing picnic areas, Vineyard 48 is well known for featuring live DJs every Saturday and Sunday. Not only do they have award-winning wines, but it’s also a great place for dancing and a more lively atmosphere.

[Flickr image via jiashiang]

Roadside America: Samoa Cookhouse, Eureka, California

There’s something about roadhouses that fascinates me. I don’t just mean dodgy watering holes of the kind Patrick Swayze kicked some butt in, but old school diners that cater to working folk. The food is often great, and there’s just something honest about them.

For over a decade, I’d longed to visit the famed Samoa Cookhouse just minutes from Eureka, California, after reading about it in a food magazine. Built in 1893, it’s at the crossroads of Northern California’s fishing and lumber industries, and the last surviving cookhouse in the West. It sounded like the kind of place I’d love, what with the communal dining hall seating and hearty, family-style prix fixe menus. There’s even a Logging Museum located at one end. The restaurant is still largely patronized by those in the industry, along with fisherman and other assorted blue-collar types.

This past July, my parents, brother, sister-in-law, niece, and nephew took a family vacation up to the Klamath River. We also spent a couple of days in Eureka, using it as a base to visit the nearby Redwoods National Park. When the inevitable “What’s for dinner?” question arose, my brother (whose teenaged nickname was “Garbage Disposal”), 16-year-old nephew, and I lobbied for Samoa Cookhouse. The rest of the family wasn’t so keen on this (cholesterol level issues/desire for a light meal/finicky 12-year-old niece who subsists on white foods).

It turned out that my brother, parents, and I had actually eaten at the Cookhouse when I was about 8. It’s strange that I can’t recall the visit, because most of my memories are centered on food, even at that time in my life when I, too, refused to eat anything but starchy carbs. This made me even more curious to see what I’d apparently blocked out.Even if you don’t enjoy stuffing yourself senseless, the Cookhouse is a historian’s dream. It’s as authentic a place as you can get, right down to the red-and-white checked plastic tablecloths (my brother and I were immediately reminded of the camp we both attended as kids), utilitarian, lumber camp-style of the dining hall and friendly service.

For $15.95, you’re offered the evening’s menu: soup, salad, homemade bread (hot, exceedingly wonderful, I dare you to not fill up on it), entree (in our case, pork chops and pot roast) potato, vegetable, dessert and coffee or tea. Lunch ($12.95) is along the same lines, while breakfast ($10.95), as you’d imagine, involves massive quantities of eggs, flapjacks, sausage, biscuits and gravy, and hash browns.

The food is a key part of the Cookhouse’s appeal – from our thick, nourishing, beef-barley soup to the sublime pot roast. It’s working man’s fare, done right. But it’s so much more than just a great meal (although the original Cookhouse menu items are today considered on-trend and command top dollar at the nation’s best restaurants: freshly churned butter from the Cookhouse dairy; homemade preserves, etc.).

The Cookhouse is also a vital piece of California history that’s often overlooked. The logging legacy of the late 19th and early 20th centuries in large part helped the state prosper and brought many of the immigrants who helped establish Northern California’s “melting pot” culture. If nothing else, visit the museum, which contains an astounding array of photographs, relics, and some seriously badass cross-cut saws.

To get to Samoa Cookhouse, take the Highway 255/the Samoa Bridge over the bay from Eureka, and make a left. You’ll see the white dining hall perched on a hilltop. Open seven days a week.

[Flickr image via TrishaLyn]

Video Of The Day: TJ Elevator Fan At Hampton Hotels

I’m not usually impressed by corporate videos, but sometimes a corporation gets behind a story in a video that is unshakably touching. When I caught wind of this video made by the Hampton Hotels’ Asheville branch, I wanted to check it out for myself. Featuring a boy named TJ who is better known as TJ Elevator Fan, this hotel went above and beyond to make TJ feel welcome when he visited their location. TJ has Cerebral Palsy, so everyday situations aren’t always as easy for him as they would be for you or me, but this Asheville hotel went way out of their way to make sure TJ’s stay was as easy and special as possible. Check it out.