St. Regis launches ‘E-Butler’ application for guests

by Melanie Nayer on

Need a last-minute wake-up call or tickets to a sold-out Broadway show? No problem, if you’re staying at the St. Regis New York. The luxury hotel recently launched the St. Regis New York “E-Butler,” a PDA application that allows guests to interact with the hotel’s butlers and concierge via their iPhone or iPad.

This application will offer guests the ability to “chat” directly with The St. Regis E-Butler in real-time via their iPhone or iPad, before and during their stay. The hotel also included the help of New York personalities including André Leon Talley, Jason Wu, Alexis Bittar, Alain Ducasse, Doug Blonsky, President of the Central Park Conservancy, Danny Meyer, David Rockwell, Dale DeGroff, Harold Koda, Michel Musto, Peter Som and Preston Bailey to share their favorite shops, restaurants and city landmarks.

Once guests have made their reservation at The St. Regis New York, they will receive an email confirmation, including a link to download the St. Regis New York E-Butler application directly to their iPhone, iPad, Blackberry, Andriod or other smartphone. Guests will also be able to download The St. Regis E-Butler application via iTunes. The St. Regis New York E-Butler will allow guests to speak directly with their butler prior to and during their stay.

The best part? The E-Butler is a complimentary service offered to all guests in residence at The St. Regis New York. The St. Regis does have plans to launch a version of this E-Butler to the general public, which will include a number of features such as the Insider’s Guide to New York and the seasonal calendar of events.

Chilean miners are going to Walt Disney World

by Leigh Caldwell on

“Esteban Rojas, you’ve just survived 69 days trapped 2,300 feet underground. What are you going to do next?”

“I’m going to Disney Worldl!“

OK, so maybe that’s not quite the way it happened, but the 33 Chilean miners who survived underground after a mine collapse this year are being treated to a Walt Disney World vacation in 2011.

Disney has confirmed that the miners and their immediate families will be traveling to Orlando Jan. 27 through Feb. 2, 2011. In a nice added touch, rescue workers who helped save the men will get a vacation, too.

“The amazing story of these miners captured the attention of the world for demonstrating the true power and resilience of the human spirit,” said Disney President and CEO Bob Iger. “We are proud to welcome these courageous men and their families to the Walt Disney World Resort.”

A welcome dinner that includes Disney characters, dancing and Chilean cuisine prepared by Disney chefs will greet the Chilean families.

Over the course of their six-night vacation, the miners, rescuers and their families will visit all four Disney theme parks in Florida and serve as grand marshals of a parade at the Magic Kingdom.

Mickey Mouse is picking up the tab for the trip, and giving each family a $500 Disney gift card.

[Image credit: Flickr user Rescate Mineros]

Climber hopes to make solo summit of Denali in January

by Kraig Becker on

Standing 20,320 feet in height, Alaska‘s Denali, also known as Mt. McKinley, is the tallest mountain in North America. Due to its extreme weather conditions throughout most of the year, it is typically only climbed in June and July, when the short Alaskan summer allows for the best access to the summit. But in January, mountaineer and polar explorer Lonnie Dupre will attempt the unthinkable – a solo summit in the dead of winter.

The 49 year old Dupre is no stranger to cold climes. He has spent much of his adult life exploring the polar regions of our planet on foot or by kayak and dogsled. During his illustrious career Dupre has visited remote regions of Siberia, completed a Northwest Passage crossing by dogsled, circumnavigated Greenland, and visited the North Pole.

But a solo summit of Denali in January will be a completely different kind of challenge. In fact, only 16 people have ever reached the summit in winter at all, and it has only been successfully climbed in January on one other occasion when a team of three Russian mountaineers topped out back in 1998. Additionally, there have been six deaths on Denali as a result of attempted climbs during the winter.

As you would expect, January is the coldest month of the year on the mountain, but adding to the challenge is the perpetual darkness that shrouds the region during the long Alaskan winters. To avoid the cold, dangerous winds, Dupre plans to take shelter in ice caves that he’ll dig himself and won’t even carry a tent along on the climb, something that the Russian team did on their successful climb as well. He’ll also have to deal with 24 hours of darkness during his climb, which adds to the psychological challenges as well.

If everything goes as planned, Dupre should depart from his home in Minnesota today for Talkeetna, Alaska, where he’ll put the finishing touches on the preparation for his expedition. He hopes to reach the summit of Denali before January 31st.

[Photo credit: Bob Webster via WikiMedia]

3 qualities to look for in a cruise travel agent

by Chris Owen on

While there may be other qualities to look for in a travel agent who specializes in cruise vacations, one that can do you some good, three stand out as being critical.

Character
Experience
Efficiency

“A good agent should be a combination of the following: Honest, friendly, courteous, caring, knowledgeable, detail oriented, and efficient with a touch of tenacity.” says cruise expert Tim Rubacky from Cruisemates.com.

Having an agent on your side is a lot like having taxes done by an accountant vs. doing it yourself.

Maybe you enjoy the process of doing taxes, are super organized and have the latest tax software to help you. Maybe you’ve been doing it for years and had no problem with it, never been audited, always come out with a refund and have plenty of time to devote to the task.

Even then, using an accountant who lives and breathes taxes, numbers and that sort of thing is a wise move. They will have the most up-to-date training, information and if they’ve been doing it a while, contacts at the IRS. Your accountant speaks their language, knows who to call and what to say (and not say) to gain you the most favorable outcome on a tax issue. Looking ahead, a good accountant can help you plan for the future, take advantage of programs that might apply to you and positively impact your financial situation. When a question comes up, that accountant is your go-to person for answers. They know you, your situation, your history and will have an appropriate answer for you. It’s the personal element of that ongoing business relationship you have with your accountant that makes the difference. Using a good accountant means no bad surprises down the road and often means some good surprises in measurable results.

All of the above can be said for using a good travel agent and are good reasons for using one. Another good reason is for if something goes wrong.

Simply not having the right documentation to enter a country can result in being denied boarding with no refund and no way to get back home. It happens. Saying “I just won’t get off the ship” does not work. Finding out later that someone else got the same exact cruise package for far less than you paid is just bad news. That happens too.

Looking forward to 2011 sailings and beyond, travel agents are privy to the latest, most accurate information about what is likely to happen. They know first about travel alerts and safety concerns that can impact your vacation and offer practical advice from their personal experience that can translate to a far better experience for you.

A agent of good character saves you time and you can greatly benefit from their experience. Finding and keeping a good agent is an ongoing process that you can expedite by asking some revealing questions like “Are you certified?”, “Will I be dealing directly with you?” and others.

“Finding the travel agent that suits you best is much like finding the ship that suits you best, once you find one, the qualities are obvious.” concludes Rubacky.

Cruise line to raise fuel surcharges. Others to follow?

by Chris Owen on

It’s not just gas at the pump rising in price, cruise lines too are paying more for fuel and some are passing along the cost to passengers.

Cunard Line, already charging a fuel surcharge since last May, today announced an increase from $3.85 to $6.00 per person per day on new bookings made on or after December 31, 2010. The supplement is capped at $200 per person on longer voyages and includes all guests traveling.

Cruise lines have resisted adding back on the unpopular fuel surcharge even though fuel prices have exceeded the threshold they commonly notify guests it would take to resume the fee. Fuel surcharges started in 2007 when oil went above $100 per barrel but were removed in late 2008 after pricing went down below $70.

The current price of a barrel of crude oil is about $90.

Other signs point to seeing more of cruise line fuel surcharges too. Earlier this month, British Airways raised their fuel surcharge for the first time since 2008 on long-haul flights by 10 pounds (about $16) each way.

Still, the cruise industry does not want to add the fee back. When speaking of fuel surcharges earlier this month, Carnival Corp Vice Chairman and COO Howard Frank told USA Today, “I don’t see that in the cards … not based on where we see fuel for this year.”

Photo courtesy Cunard Line