Delta sued over alleged false advertising on price guarantees

by Tom Johansmeyer on

Delta is headed to court over its claims of providing the best fare every day. Normally, this sort of advertising bravado wouldn’t lead to litigation, but the person buying the ticket happened to be Robert Izard … the “Izard” in law firm Izard Nobel LLP.

When Izard’s wife, Susan, sought a ticket to Israel on Delta, she was told the best rate for business class was more than $3,000 – if she paid for coach and used miles to upgrade. Her husband spent $300 to transfer enough miles to her SkyMiles account, adding to the tally.

What happened next is a lesson in “loose lips.”

After transferring the miles, Susan pushed a little harder on the phone to find out if she truly got the best deal. According to CTWatchdog.com (on which Izard’s firm advertises), the rep “finally conceded” that buying a business class ticket without any mileage games would have cost only $2,692.69, with all taxes included.
The report continues:

“Defendant’s representation that the economy class ticket at a cost of over $3,000 was “Today’s Best Guaranteed Fare” was false and misleading,” says the suit.

While the suit does not seek class action status, Wayne Boulton, an attorney with the West Hartford firm who actually filed the suit, said it could be changed if the firm discovers that others were also not provided with the best price of the day by Delta.

So, what’s next? A lawsuit signaling a decline in customer service when the price of oil climbs?

[photo by cliff1066 via Flickr]

Box cutter blades found on Delta flight from Tokyo to Oregon

by Tom Johansmeyer on

A plane was searched top to bottom upon landing in Oregon after the crew found box cutter blades on it. Delta, recently named the worst airline in the United States, engaged the help of FBI, TSA and Customs and Border Protection officials when Flight 90 arrived from Tokyo, with 155 passengers and a crew of 10.

According to MSNBC:

The flight crew “opted to contact authorities and request they meet the aircraft upon arrival as a result of some box cutter blades found onboard while the aircraft was enroute,” according to Delta spokeswoman Susan Elliott.

The report adds that it wasn’t yet known how the box cutter blades wound up on the plane.

[photo by PatCastaldo via Flickr]

Park Hyatt to open in New York City 2012

by Melanie Nayer on

The rumors are true: Chicago-based Hyatt Hotels Corp will open its first luxury hotel in New York in 2012 in collaboration with Extell Development Corporation. The Manhattan Park Hyatt will become the U.S. flagship of the Park Hyatt brand of hotels.

The Park Hyatt New York – designed by world-renowned, Pritzker Prize-winning architect Christian de Portzamparc – will be located at 157 West 57th Street between Avenue of the Americas and Seventh Avenue, across from Carnegie Hall.

Slated for completion in 2012, the 210-room hotel will be part of a 90-story mixed-use tower that will also feature 135 Thomas Juul-Hansen-designed luxury condominiums with breathtaking views of Central Park and the New York skyline.

No hotel in New York is complete without a bar and restaurant for people watching, adn the Park Hyatt New York will be no exception. The hotel will feature a bar and restaurant, plus 5,000 square feet of retail space and include a spa, fitness center, and indoor swimming pool in a three-story aerie at the top of the hotel.

The Park Hyatt – Hyatt Corp.’s luxury brand of hotels – is currently catering to travelers in Beijing, Buenos Aires, Carlsbad, Chicago, Dubai, Goa, Hamburg, Istanbul, Jeddah, Melbourne, Mendoza, Milan, Moscow, Paris, Saigon, Seoul, Shanghai, Sydney, Tokyo, Toronto, Washington, D.C., and Zurich.

[Photo credit: Atelier Christian De Portzamparc]

Oprah Winfrey introduces Yosemite National Park to her audience

by Kraig Becker on

When it comes to influential television personalities it is difficult to top Oprah Winfrey. After all, the queen of daytime television has been making authors rich for years with her book club and its no secret that her endorsement of a product, sends her audience out to the shopping malls. Now, the National Park Service is hoping they’ll be the recipients of a little Oprah magic thanks to two high profile episodes about her recent camping trip to Yosemite National Park.

Oprah, along with her best friend, the ever-present Gayle King, spent a week in Yosemite awhile back, “roughing it” in a pop-up RV and exploring the stunning landscapes that the park is so well known for. They also found some time to do a little fly fishing, go hiking, and even cooked their meals over an open fire. The first episode of Oprah’s camping adventure aired last Friday and the second is due to be broadcast today. (Check local listings to see when it airs in your area.)

The excursion came about after Ranger Shelton Johnson, who has spent 18 years working for the Park Service, wrote to Oprah asking her to consider visiting Yosemite. Johnson, who is African-American, told the talk show host that not enough black people visited the parks, and that perhaps she could help change that with a visit of her own. With African-Americans making up less than 2% of the visitors, Oprah has her work cut out for her, but these two episodes may bring Yosemite some much needed exposure. It is likely that for many viewers, these shows are giving them their first ever glimpse the place.

Encompassing more than 1200 square miles of California wilderness, Yosemite is best known for it’s legendary rock formations, Half Dome and El Capitan, both of which are popular draws for rock climbers. The park also offers beautiful alpine meadows, giant sequoia trees, and deep mountain valleys, allowing visitors to hike more than 750 miles of trail or bike the 12 stunning miles of the Yosemite Valley. For adventure travelers it is quite the outdoor playground and visitors who just come to take in the view will find plenty to love as well.

As for Oprah, it’s unlikely that she’ll be back soon. While it seems that she and Gayle had a reasonably good time on their outdoor adventure, she did tell her audience “I’d never do that again” in reference to their camp out. I guess we can’t expect her to be hiking the Appalachian Trail after she retires from television next year, huh?

[Photo credit: Oprah.com]

Aspen’s St. Moritz Lodge rolls back room prices to $69/night

by Laurel Miller on

Snow enthusiasts salivating over last week’s dump in the Colorado Rockies, don’t despair. A fall vacation in Aspen is affordable thanks to the St. Moritz Lodge’s “Roll Back Our Rates to 2006 Levels” promo.

Starting now through November 24th, get a low-season rate of $69/night for a standard Lodge room (double bed, twin, mini-fridge, TV, and private bath). If you’re a returning guest, call 800-817-2069 and receive a 10% discount. Early winter and spring ski season is still a screaming deal if you’re traveling with a friend or two, with standard Lodge rooms going for $99/night. It’s Aspen’s only hostel, and thus the best accomodation bargain in town.

Enjoy an outdoor heated pool and hot tub (summer/winter only), steam room, daily housekeeping, laundry, a well-equipped kitchen, free Wifi, coffee, and deluxe Continental breakfast, and a cozy lounge/TV room/library, and off-street parking.

The St. Mortiz is just 10 minutes walking from the hopping scene in the center of town and the Silver Queen Gondola, spitting distance from a handful of trailheads. Even if you don’t ski, take advantage of the gorgeous running paths and hiking/snowshoeing trails for free.

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Need more incentive? United and Frontier just announced they are increasing their flights into Aspen. In addition to the 14 to 17 flights per day from Denver International Airport (DIA), there are more direct flights from San Francisco, Los Angles and Chicago, and the newly added Houston-to-Aspen route. Delta and American Airlines serve Eagle County Regional Airport, an hour-and-half-away (FYI, this is the closest airport to Vail, 30 miles away). Colorado Mountain Express has shuttle service to/from DIA to Vail, Eagle, and Aspen, as well as Keystone, Breckenridge, Copper Mountain, Beaver Creek, and Snowmass.