Al Qaeda Yemen connection suspected in cargo plane bomb scares

The simultaneous bomb scares in Newark, Philadelphia and London are now being linked to al Qaeda activity, according to the latest reporting from CNN. On its live blog covering the suspicious item discoveries, CNN reports, “U.S. officials believe that al Qaeda in the Arabian Peninsula was behind the plot that caused a security scare at English and American airports on Friday.”

In Washington, a diplomat from Yemen has said the government there is opening a full investigation into the alleged bomb, adapted from a toner ink cartridge, that was discovered in the United Kingdom at East Midlands Airport.

Look for tighter security all around at airports in the United States, some of which, according to CNN, will be “visible and passengers should expect a mix of security techniques.”

[photo by redjar via Flickr]

Hotels, restaurants and consumers: what to look for on review websites

Have you ever gotten mad after a hotel stay and, in the heat of the moment, dashed off a nasty review on TripAdvisor or Yelp? I was talking to some friends about this recently, and it seems the natural human reaction is to give feedback after a negative experience and to stay relatively silent when all has gone well.

Almost all of us have been there.

After all, there’s nothing quite like the feeling that your hard-earned cash has been sunk into an unsatisfying experience to get the blood boiling. When you get bad service or have a room that just doesn’t measure up – especially if you’ve spent hundreds (or even thousands) of bucks on your hotel stay, meal or flight – you need an outlet for your disappointment or anger. You may feel like you’re doing a service to the next traveler who’s thinking about following in your footsteps.
Well, it’s this situation that’s hit the news recently, with hotels and restaurants planning to sue TripAdvisor over the reviews left by its users. In Detroit, according to Slate, 24grille, a Detroit restaurant, tried to go after TripAdvisor over one anonymous comment, before giving up:

The suit went nowhere, as 24grille’s lawyers realized that the Communications Decency Act of 1996 gives sites like TripAdvisor immunity from being held liable for user comments, and they dropped the claim. (TripAdvisor, which screens reviews and reserves the right to remove any it deems dubious, did eventually delete the comment in question.)

At stake for all sectors of the hospitality industry is reputation, which comprises a large part of their brands. And, let’s be realistic: brand is what makes the sale in this industry. So, it pays to protect it at all costs … but in the right way.

The Slate article ponders the effectiveness of litigation, with the author “convinced these lawsuits are a terrible idea,” because it won’t provide sufficient brand or financial performance protection. Rather, the smarter move is to look for patterns to see if there are any ongoing or systemic problems that need to be addressed.

This makes perfect sense.

When I read a review – on Yelp, TripAdvisor or even from a professional critic – I take the extremes with a grain of salt. Further, I take the time to look at all the available feedback. One bad experience can be caused by anything from a bad day for the service provider (yes, entire companies can have bad days) to unrealistic expectations on the part of the reviewer. I’ve talked to a number of hospitality consumers who approach reviews with the same care and skepticism.

This thinking would work for hotels and restaurants, as well. Slate continues:

When we scan reviews online, we aren’t looking for gothchas-outlandish, one-off tales of awful experiences. Instead, we look for patterns. We make judgments based on the themes that emerge from many reviews, not from the crazy charges that appear in one or two. As such, there’s an obvious way for businesses to improve their online standings. Rather than trying to suppress a few negative reviews, they ought to work like mad to offer the kind of service that inspires a whole bunch of positive reviews.

When there is something worth noting, hotels and restaurants would be wise to pay attention. TripAdvisor, Yelp and other user-contributed review sites represent another channel by which guests can provide feedback, and ignoring them is tantamount to turning your back while a customer – disgruntled or not – is speaking.

The goal, therefore, is to sift through the anger and find the information that really matters – for management and guests. Look for trends, and use that to make a decision.

[photo by espensorvik via Flickr]

Great Chicago neighborhoods: Three ethnic odysseys

Mayor Richard Daley liked to say “Chicago was a city of neighborhoods.” What he didn’t say was how easy it is to get trapped in your own neighborhood, treading the same streets, picking up the “el” train at the same stop, eating the same massive burrito from the same corner joint month after month after month. Maybe that’s because Chicago takes up 234 square miles – whether due to traffic or the vagaries of public transit, it takes 45 minutes to get anywhere in this town. Or maybe the explanation lies with the peculiar nature of travel activation energy: the farther the destination, the easier it is to summon the willpower to get there. Whatever the reason, the fact of the matter is that in three years I’ve lived here I have failed to cross the city to Avondale.

That trek across town, I am fast realizing, has been an oversight. Today I am dedicating to exploring three Chicago neighborhoods where ethnicity is blazoned on neon signs; whether they’re advertising sausage in Polish Avondale, tacos in Little Village or curry along Devon Avenue.

At the moment I am poking around St. Hyacinth Basilica, which has served the Polish community centered around Belmont and Milwaukee Avenues for more than a century. I slip in a side door kept open for the faithful. The architecture is an ordered pile of domes and half domes, of small but brilliant stained glass windows set off by beige marble. Though 2,000 people attend Mass here on the weekends, this afternoon only a few singular souls sit in the wooden pews. One woman prays her rosary aloud in a breathy mush of Polish. Four old-fashioned confessionals, which look like wardrobes, are tucked away in corners: two for Polish, one for English, and one for Father Stanislaw, whose name is on the last one and who presumably speaks both. I briefly ponder the convenience of confessing to a priest who can’t understand you.

[Flickr photo credit: ncarling]

It’s highly inconvenient, however, not to understand a bookseller. Located on Avondale’s main drag a few blocks from the church, Eva’s Bookstore is chockablock with Polish titles. The only books in English are the language guides that teach them. A 50-ish looking woman with dyed auburn hair, Capri pants and severe glasses is tending the stacks when I arrive. She greets me, and we realize fast that this conversation will have some built-in limits. I can blunder along in French and Spanish and fake a little Greek, but I’ve got exactly one word in Polish, the name of Poland itself, and only that because a Polish-and-proud college classmate used to get drunk at parties and charge around yelling, “Polska!” The bookseller’s vocabulary appears only slightly less limited.

“Eva?” I ask, and point to her.

“No,” she shakes her head. “Elizabeth.”

She pulls a book off the shelves and shows it to me. The cover is a familiar image of outstretched white hands holding an apple: “Zmierzch.” Twilight. There’s Gossip Girl and Harry Potter, too. I want to ask Elizabeth how many books she sells on John Paul II; the Polish pope gets three shelves to himself. But there’s no way. Instead, I ask, “How many?” and sweep my hand around the store. She picks up a children’s book and shows me where the price is written inside: $2.50. How much.

“No,” I say. “How many?” I grab at spines, counting off, “One, two, three …”

She shakes her head again and responds; I have no idea what she says. I consider throwing my hands in the air with a big smile and yelling, “Polska!” but decide this will expand the language gap, not bridge it. Instead, I say, “Thank you,” smile gravely and leave the store, passing by Danielle Steel’s latest, “Duża Dziewczynka.”

The Poles came to Chicago in three waves, starting in the 1850s and ending with the “Solidarity” wave in the 1980s. They’ve since lost some of their old territory to new arrivals. Little Village was once Polish, but Mexicans have supplanted the Poles, as the Poles themselves supplanted the Germans and Czechs before them. Red, white and green pennants crisscross the air above the neighborhood’s main commercial strip, 26th Street, leftover decorations from a recent parade celebrating Mexico’s Independence Day. Concession carts are parked on the corners, selling agua fresca and bags of fried pork rinds flavored with chili and salt. Technically illegal, the city unofficially tolerates the carts, except for occasional ticketing spates that put a considerable dent in the food vendors’ profits. The vendors have been trying to organize for more than a decade to force the city to license them. A sign backing U.S. Rep. Luis Gutierrez for mayor hangs on one of the carts. Perhaps the vendor figures he’ll have better luck under Gutierrez than the outgoing Mayor Daley.

My plan is to eat my way through Little Village from cart to cart. One man serves me a Styrofoam cup of purple agua fresca that he calls “flower” – probably hibiscus. From another I order an elote. He slices the kernels from an ear of corn and pours them into another Styrofoam cup, the vendors’ dining ware of choice. He squirts mayonnaise on top, then butter, then dusts the concoction with chili powder and cheese. A spoon mixes the ingredients like a sundae. It looks revolting, but thankfully it’s not. Sitting on the curb in the warm September sun alternating between bites of elote and swigs of hibiscus, all seems right with the world. Why can’t these guys set up in my neighborhood?

I buy one of the bags of chicharrón for a dollar from a smiling teenage salesman only to find that, just as if we were in Mexico and not Chicago’s West Side, he can’t break my $20 bill. Next time, he tells me in Spanish as he pushes the bag into my hands. Mortified at taking a freebie I escape to the bank across the street, where, despite the fact I am a resident of the city of Chicago, I whip out my best hapless tourist act, and it works. Though I am not a bank customer, the teller flouts protocol and makes change for the pitiful fool away from home.

It’s fun playing tourist in my own town. I feel like I’m getting away with something. Traveling to neighborhoods I know little or not at all liberates me to be the traveling version of myself, the woman who smiles more and talks to strangers, who operates with a hair more patience, who is the antithesis of my head-down-on-the-train city dweller self.

Still in tourist mode, I head to the city’s northern edge. Devon Avenue is lined with Indian and Pakistani restaurants, video stores, hair salons and textile shops. The street looks best at night when traffic snarls like a pale imitation of Delhi’s thoroughfares and store windows glow with colored cloth. Maybe because it’s after dark, or maybe because there are more people on the street, Devon feels the closest of these three neighborhoods to their corresponding countries. Faces on the sidewalk are subcontinental brown; the white people who come here don’t stroll, they go straight to the restaurants to eat. A few women wear saris, and clumps of teenagers chat in a language that’s definitely not English. Traffic seems worse here than in other parts of the city, but am I just making that up? A van and sedan nearly collide as I dodge two boys riding bikes on the sidewalk. Nope. Not making it up.

Kiran Bajw manages one of the fancier dress shops, Be-Jee Collection. The special occasion outfits are made by hand in Pakistan and, depending on the elaborateness of the beading, take anywhere between a week and three months to produce. They start around $300 and go into the thousands.

“I just love clothes,” Bajw says, laughing. Three years ago she cajoled her husband into giving her the money to open the shop. “I said, ‘I swear I won’t waste your money.'”

In general, Devon is a good place to not waste money. The restaurants are inexpensive, but the real deals are in the grocery stores. World Fresh Market stocks South Asian staples like lentils and chilies. You can buy a whole baby goat here. But it’s the spice aisle where I start hyperventilating. Garam masala is just $3.99 for 14 oz., and when I spot precious cardamom for roughly $10 a half pound, I silently vow to never buy spices anywhere else again.

It’s a small discovery, on par with the day’s other revelations. Chicago’s neighborhoods will never eclipse downtown as a touristic draw, not as long as “A Sunday Afternoon on the Island of La Grande Jatte” hangs in the Art Institute and flowers bloom in the boxes outside the high-end stores on Michigan Avenue. Nevertheless, it’s exciting to realize that going just a few miles outside my usual radius can induce a mild form of the vertigo of international travel: a different language, unfamiliar foods, new architecture. All that, and no need to buy a plane ticket. Chicago has more than 200 neighborhoods. Maybe it’s time to stay local. But certainly not to stay put.

[Flickr photo credit: uBookworm]

Claire Bushey is a freelance journalist based in Chicago. She writes about an odd assortment of topics, including but not limited to, travel, workers’ rights and the Catholic Church. She is also a professional modern dancer, which never ceases to amaze her. Her website is www.clairebushey.com.

Planes in Philadelphia and Newark being swept for suspicious materials

Suspicious items have been found on cargo flights that landed in Newark, New Jersey and Philadelphia, Pennsylvania today. According to the Transportation Security Administration, the planes have been “moved to a remote location … out of an abundance of caution,” according to CNN.

The fire department’s hazardous materials units in Philadelphia responded to situations with two planes – one a UPS flight, the other a 757 with nobody on it. Officials say that the types of material that could be involved aren’t known.

My Fox New York adds:

Homeland Security officials said one of the crew on the cargo plane from Paris, France, landing at Philadelphia around 9 a.m. called authorities thinking a package aboard the plane could have a radioactive makeup, according to MyFoxPhilly.com.

According to My Fox New York, “There are unconfirmed reports that the Newark plane had arrived from Yemen.” Also, a plane bound from Chicago from Yemen was stopped in London when a bomb made from an ink toner cartridge was found.

In a statement, UPS said it’s cooperating with the investigation.

[photo credit: AP]

Traveling with Edgar Allan Poe


— “Quoth the Raven, ‘Nevermore.'”

Now those are words to conjure with! They are, of course, from Edgar Allan Poe’s most famous poem, “The Raven.” Poe casts a uniquely powerful spell among American writers. Even people who have never read him have probably heard bits of his poetry or know the titles of some stories, such as “The Tell-Tale Heart” and “The Fall of the House of Usher.” Although he is most famous for dark and gloomy tales and verses, Poe was also the inventor of the modern detective story and a pioneer of science fiction.

If you’re a true Poe aficionado, you owe it to yourself to make pilgrimages to some of the important places in his short, strange life. And when you do, get a sense of the author by reading works that he wrote in those places. Castle Books’ Complete Tales and Poems of Edgar Allan Poe is a handy volume to travel with. Or you can use your laptop to access all of Poe’s writings at The Edgar Allan Poe Society of Baltimore’s website.

What follows are some suggestions for visiting the important spots in his life, and some corresponding reading…Born in Boston in 1809, Poe was abandoned by his actor father in 1810. After his mother died in 1811, he became the foster son of John and Frances Allan in Richmond, Virginia. Richmond’s Edgar Allan Poe Museum is one of the finest shrines to his life and career. Although Poe never lived in the museum building, it is the oldest structure in Richmond, so it’ll give you a feeling of what life was like back then. There, you will find Poe’s actual furniture and a model of how Richmond looked in that time. While visiting, start dipping into Poe’s only novel, The Narrative of Arthur Gordon Pym, which he wrote in Richmond. You’ll have trouble putting down this bizarre and seldom-read fantasy that influenced Herman Melville’s much more famous Moby-Dick.
Poe spent a short time studying at the University of Virginia in Charlottesville. The university’s Raven Society has preserved Poe’s student living quarters at 13 West Range (contact the society about visiting this room). While there, read “Song,” a short poem written in Poe’s youth.

Poe also lived in Baltimore, Maryland, where his home at 203 Amity street is now the Baltimore Poe House and Museum. It features videos, Poe memorabilia, a portrait of his wife Virginia, and a lock of his hair. During your visit, read Poe’s delightful science fiction story about a moon voyage, “The Unparalleled Adventure of One Hans Pfaall,” which he wrote while living there.

Poe spent some of his happiest and most productive years in Philadelphia, Pennsylvania. At 532 North Seventh Street, you’ll find his only surviving Philadelphia home. Maintained as the Edgar Allan Poe National Historic Site, the house has been left eerily empty and unpreserved. But in neighboring houses, you can view a film about Poe and visit a reading room furnished in a style advocated by Poe himself. It was here in Philadelphia that Poe created the modern detective story. Indeed, Sir Arthur Conan Doyle — the creator of Sherlock Holmes — called Poe’s mysteries “a model for all time.” So while roaming Poe’s empty home, read his detective story “The Purloined Letter.”

In 1844, Poe moved with his sickly young wife, Virginia, and her mother, Maria Clemm, to New York City’s Greenwich Village. His first Manhattan residence no longer exists; it is now the site of O’Hara’s Pub at the corner of Greenwich Street and Cedar Street. Stop in, buy a drink, and read “The Balloon-Hoax,” a playful work that Poe wrote while he was living at that very spot. First published in the New York newspaper The Sun in 1844, it describes the first-ever crossing of the Atlantic in a powered balloon. Thousands of readers believed the tale, even though Poe made the whole thing up!

While in Greenwich Village, Poe and his wife and mother-in-law also lived at 85 Amity Street. The facade of this house has been moved about a half a block to 85 West 3rd Street. While standing in front of it, be sure to read a stanza or two of “The Raven,” which he wrote while living there.

Poe’s last residence was a charming and cozy cottage in the Fordham section of the Bronx in New York. Although it has been moved to its current location at Kingsbridge Road and the Grand Concourse, it is excellently preserved. Unfortunately, the house is closed for renovations during 2010-2011. Check its website for news about when it will reopen. When you are able to visit, you’ll be able to see Poe’s own rocking chair and the bed where his wife, Virginia, died of tuberculosis at 24 in January 1847. Have a handkerchief handy as you read Poe’s great poems of love, loss, and mourning, “Annabel Lee” and “Ulalume,” which were written after her death. Poe himself outlived Virginia by only two years. He died under mysterious circumstances in Baltimore in 1849 at the age of 40.

Wim Coleman is a poet, playwright, and novelist, who recently edited a unique collection of Edgar Allan Poe’s works, The Poe You Don’t Know: Humor and Speculation. Read his blog on Red Room.

[Photos: Flickr | chucka_nc; RTLibrary; RTLibrary; Gruenemann]