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Smartphone Technology Getting Closer To What Travelers Want

by Chris Owen on

As smartphone technology continues to advance, travelers are being offered more connectivity choices. Making calls, sending text, voice or video messages and surfing the Internet is becoming commonplace almost anywhere on the planet. Now, pricing is coming in line too as service providers realize what it is we want when traveling.

“Our mission is for all travelers to have the freedom to use their mobile devices the same way as at home when traveling abroad, without having to worry about chokingly high mobile bills,” says Joacim Boivie, CEO and Founder, HolidayPhone, a leading solutions provider of roaming free mobile Internet, voice and text services for international travelers in a Breaking Travel News report.

Like Boingo, the worldwide connectivity company with over 700,000 Wi-Fi hot spots in over 100 countries, HolidayPhone also enables connection. Unlike Boingo, which automatically communicates then connects with local hot spots on your behalf, enabling connection using only an installed app, the HolidayPhone method is a twist on the SIM card pay-as-you-go trick that has travelers buying cards for each country they visit.Providing an easy, inexpensive way to call and access mobile Internet while abroad without roaming fees, HolidayPhone’s travel SIM cards are prepaid and sent in advance. Before departure, U.S. users forward calls to a provided U.S. landline number. On the plane, they insert the HolidayPhone SIM card in their smartphone. Landing at the destination, their phone is ready to use, at local rates.

Here is more on how HolidayPhone works:

Avoid New York City Traffic With MotoShare

by Chris Owen on

Travelers come to New York City from all over the world, for business or pleasure, and they all need to go from place to place. Sometimes they get out of the city too, exploring the Hamptons, Upstate New York, Connecticut and the Jersey Shore. They might be on a tour, with a local friend or on their own via public transportation or a rental car. Becoming more popular all the time: renting a motorcycle.

Anyone who lives in or has visited New York City and been in a cab knows that traffic can burn up a lot of time. Locals accept it as part of daily life. They walk or are able to plan ahead, knowing how long it takes to get somewhere. But travelers visiting New York know they are using up limited time stuck in traffic. For locals and visitors alike, Jupiter Motorcycle Rentals has an answer.

Visiting New York City, daily or weekly rentals are available and allow riders to “experience the brilliance of riding a premium BMW motorcycle for at least two days of unforgettable riding and the potential of an adventure day-by-day,” says the Jupiter website. Two-day rental packages start at $214 plus tax, inclusive of insurance.

Great for those who live in New York City too, Jupiter’s exclusive MotoShare program is an exclusive motorcycle club. Like ZipCar for motorcycles, the MotoShare program offers all the benefits of owning a motorbike without the hassle. Members pay $200 per year to belong, $80 per month, and can try a variety of motorcycles.Hiring a motorcycle for the weekend to get out of the city or taking a bike to see New York City in a whole new way, Jupiter Motorcycle Rentals has a variety of programs available. Offering a full fleet of European motorcycles including BMW, Triumph and Ducati, Jupiter caters to experienced motorcycle riders as well as first-timers.

For riders who are renting with Jupiter for the first time, the First-Time Rider package features 10 percent off motorcycle rental, plus complimentary helmet and gear rental ($70 value).

A full selection of gear rental is also available on-site at their retail location, steps from the subway in Gowanus, Brooklyn, and a 40-minute subway ride from Manhattan.

See Jupiter Motorcycle Rentals or call 718-788-2585

Need a little inspiration? Check this video:

Disney Cruise Line Tops All Others In Satisfaction Survey

by Chris Owen on

Ranking cruise lines in a variety of critical areas, Disney Cruise Line came out on top in JD Powers 2013 Cruise Line Satisfaction Report, released today. In spite of recent negative press reports affecting cruise line satisfaction across the board, the survey revealed some surprising trends and priorities. The study also verified some long-held beliefs about cruise travel.

“Many cruise lines in the report have very high levels of passenger satisfaction, well above the report average; however, for more than a year, the overall industry has been dealing with a lot of negative news affecting customer perceptions, expectations and trust,” said Ramez Faza, senior account manager of the global travel and hospitality practice at J.D. Power in a MarineLog report.

Top three cruise lines on a scale of 1000 gave Disney Cruise Line (871) a commanding lead over second place Royal Caribbean International (838) followed by Holland America Line (835). Noted as a big problem for cruise lines, all of which scored high on customer satisfaction, nearly one in five cruise passengers reported having a problem on their sailing.”To raise the bar, the industry must focus on meeting the needs of the nearly 20 percent of passengers who experience a problem with their cruise line experience,” notes Faza. “Cruise lines need to understand the causes of customer dissatisfaction and determine what will motivate them to come back.”

Confirming what many cruise travelers already know, price was rated as the primary reason for choosing a particular cruise line (53 percent), with the average fare paid a reported $1628 per person.

The report of 3,003 cruise travelers in the past 12 months measured cruise line customer satisfaction based on service, stateroom, food, embarkation/debarkation, entertainment, cost, and excursions.

In the February edition of Condé Nast Traveler, Disney Cruise Line also found plenty to be proud of as three of their four ships ranked in the top three places in the large cruise ship category.

New Airline Ratings Resource: It’s All About You, Eventually

by Chris Owen on

Pretend you had never been a passenger on one of today’s commercial airlines, but had the need to choose one. How would you do that? Look for airlines with a good safety record? One that is rated highly on service, a low cost leader or some other criteria that is important to you? A new, free airline rating service promises to cover all that and more.

Launched this week, AirlineRatings is poised to offer an in-depth, educated look at airlines from a number of perspectives. Developed by Australian Geoffrey Thomas and staffed by aviation editors, AirlineRatings has a comprehensive list of over 400 airlines, rated several ways.

In addition to forensic safety ratings based on the last two years of incidents, AirlineRatings sources actual passenger experience in a TripAdvisor sort of way, gathering reviews from its members. Like top-ten lists? AirlineRatings has top-ten lists for Travel Apps and Airports that are not really anything to get excited about. But they also have interesting top tens for long-haul economy-class cabins, premium economy, long-haul business-class cabins and first-class cabins, noting the best of each. Those alone are worth a click or two.

One really usable feature is AirlineRatings’ Aircraft reference, offering photos, history, manufacturing and construction details, passenger features and safety ratings. A “Future of the aircraft” feature taps the opinions of AirlineRatings’ experienced editors (AvGeeks), like this:

“To remain competitive with a new generation of jetliners, Airbus is developing the A320NEO (New Engine Option). Using latest-technology engines in the 30,000-lb.-thrust class, the NEO promises an estimated 15 per cent reduction in fuel consumption, with 20 per cent lower maintenance costs, significant numbers in today’s highly competitive airline market.”

One hot feature that could bring some interesting reads is their Make A Difference page, that is collecting our suggestions, recommendations and/or comments on how to improve the global airline industry.Coming up, AirlineRatings will have a source for airline food reviews, which could be interesting as time goes on. Like other crowd sourced info sites and apps, right off the starting line AirlineRatings is in need of the crowd. Good things are possible here though; we’ll check in with them again in a few months to see how this promising site is working out.

Here’s more:


Cruise Lines Flee Europe, Blame High Airfare, Again

by Chris Owen on

North American cruise lines really want to be friends with travelers from Europe. A number of times, various cruise lines have scheduled their largest deployment ever to Europe, only to pull back later when demand for their services was less than anticipated. Looking ahead to 2014, that trend looks to be continuing as major North American cruise brands cut back on European deployment. But there is more to this story than simply cutting back the number of ships in Europe, because the price of airfare for North Americans to fly across the pond is prohibitive.

Europe Out, Asia In?
Carnival Cruise Lines announced that it will leave the entire Europe cruise market behind in 2014, blaming the high cost of airfare to the region for its addition to an industry-wide exodus. Carnival will move Carnival Legend to Australia and leave the rest of its fleet in North America. Frankly, Carnival’s European deployment was mostly Mediterranean sailing and mostly in the summer as the line rolled out new ships Carnival Magic, Carnival Breeze and Carnival Sunshine. Those ships were going to be over there anyway because that’s where the shipyard is that built them. I always viewed Carnival’s European deployment as more of a deployment of convenience.

As a bit of a hint as to where Carnival may be headed, Carnival the corporation (which owns Carnival Cruise Lines, Princess Cruises, Holland America Line and others) has officially launched its regional office in Singapore. That move signals a rock solid step towards developing these markets.

Tweaking A Good Thing
Princess Cruises is not entirely abandoning Europe. They will move Pacific and Crown Princess to Alaska in 2014, leaving five ships in Europe. This is where Princess’ long history of being destination focused is paying off for the line of the Love Boat. Princess has garnered a reputation for sailing around the world, to some of the most exotic destinations on the planet.Princess mixes it up every year to keep things interesting; they have drawn on experience from their many long-serving employees at various stops along the way. This year, Princess is featuring reduced-pricing airfare to offset objections by cruise travelers over the perceived high-cost of flying.

Royal Caribbean plans on sending eight ships to Europe next year, including sailing giant Oasis of the Seas to sail three times out of Barcelona while the ship is over there for some routine maintenance. That’s down from nine ships sailing European waters this year and 12 ships in 2013.

This year, families with children 12 and under who book a 2013 Royal Caribbean Europe cruise aboard Navigator of the Seas, Brilliance of the Seas or Serenade of the Seas can enjoy free shore excursion tours for children when two adults in their stateroom purchase the same tour during May 2013.

Unlike Carnival Cruise Lines, a North American brand that has their trademark FunShip experience producing a fabulous cruise vacation like clockwork, Royal Caribbean is a truly international brand. Sending nine ships to Europe says one of two things, maybe more:

  1. They have been at it long enough that they figured out which ships are the right size to make money in Europe.
  2. Royal Caribbean just really has their act together and has the ability to sail around the world, all the time, year after year.

Oh, should I have sailed in Europe last year then?
This is not the first time North American cruise lines have pulled back on plans to offer what they do for European cruise travelers. Cruise lines were looking for more profitable waters to sail in when the economic depression occurred several years ago. Boasting their “biggest European deployment ever,” cruise lines were quick to turn back when Europe sailings did not fill up as they had anticipated.

The good part of all this is that cruise lines have the ability to move their mobile assets (floating hotels) to different parts of the world when economic issues, safety concerns or other reasons say repositioning is a good idea. Hotels that do not float cannot really do that.

Thinking about a European/Mediterranean cruise vacation? Now would be a good time to either go or begin planning. North American cruise lines want to sail there, but they need passengers to do that.