Prior to arriving in Seattle, I was completely oblivious to the events surrounding a Boeing airplane delivery.
I suppose in the back of my mind, I knew that all airplanes had to come from somewhere; but it might as well have been a mystical factory in the clouds that teleports sparkling new craft to a freshly vacated gate. I never gave consideration to the fact that after months of piecing together a giant flying technological puzzle, the manufacturer has to then “hand-off” the finished product to the airline that’s patiently awaiting the completion of their expensive investment.
But this wasn’t any typical delivery. For Air New Zealand, it was a grand celebration of four long years spent developing, prototyping, and refining an entirely new ‘cabin experience’.
The processions kicked off with a welcome dinner in a lavishly decorated event hall of Seattle’s Experience Music Project. Seated around white-clothed candlelit tables sat a mix of Boeing, Air New Zealand, and third party personnel responsible for everything onboard the new 777-300ER; right down to the seat fabrics and inflight entertainment system.
Somewhere during the conversation over dinner, a British executive from Panasonic made the statement that New Zealand is “a country that always punches above their weight”. In the time that I spent in New Zealand, I thought a lot about this statement and found that it rings true in many regards.
For a country of 4.3 million people that is literally in the corner of the world, they have managed to put themselves at the center of the world stage on several occasions. Kiwis were first in granting women the right to vote, they are the only nation in the world to successfully legislate themselves as a nuclear-free zone, and even though the All Blacks have yet to win a rugby world cup title since the very first tournament, you’d be hard pressed to find a rugby fan that doesn’t think they deserve another one.
Kiwis are a proud yet self-conscious people. One of the first questions visitors always hear is “so what do you think about New Zealand?”. Somewhere at the intersection of this ambitious yet self-aware legacy lies Air New Zealand’s desire to boldly pursue such a radically different concept and well thought-out flight experience.
The morning following Boeing’s welcome dinner, the same group of journalists and airline personnel gathered at an unusually sunny Boeing Field to walk through the plane at long last.
The first moments of stepping onboard Air New Zealand’s factory fresh 777-300ER were a sensory overload of sorts. Shiny chrome surfaces at every turn. Soft pink and purple mood light lining the entire cabin. Smooth white leather and plastic in the front of the plane contrasted with stark black cloth in the rear of the plane. Wallpapered lavatories. Vivid, responsive LCD touch screens. The excited hum of the plane’s very first crew, eagerly getting familiar with their new workplace.
But the most striking sensation was something I hope I’ll never forget.
Imagine driving home from your favorite dealership in a brand new car and inhaling that satisfying scent of leather, plastic and surface coating as they all begin to settle in together. Now, picture that sweet fragrance scaled up by a factor of one hundred and imagine that your shiny brand new car has wings and is about to whisk you across the Pacific, serve you tasty food, and entertain you all the while. There’s really nothing quite like that elusive “new plane smell”.
After touring the cabin and sampling each of the seats, we were taken through a brief security check before re-boarding the plane to make our journey from Seattle to LAX to Auckland. I settled into my lush business premier seat; glass of champagne in hand and flashy Air New Zealand striped socks on my feet, and tried to take it all in.
For someone with an appreciation for aesthetics, the flight was like a mini treasure hunt to find the plane’s carefully crafted details. LED lights illuminate spaces that would normally be ignored. The most detailed IFE system that I’ve ever seen. Certain surfaces have even been coated with several layers of pearlescent finish so that they’re not too cool to the touch. It makes me wonder if a major U.S. airline has even thought twice about how their exposed metal surfaces will make my bare legs feel.
Even economy class doesn’t feel like economy class. The Skycouch (cuddle class) is a great option for families and couples, and a genius use of space that simply isn’t being utilized in any other economy cabin. And that’s the main takeaway; every type of passenger has been taken into consideration with the new design, and every passenger benefits from it.
But the experience is more than skin deep. The crew rest area on the 777-300ER is enormous; a happy, rested crew means better service. Premium economy is designed to promote a better social experience, and the beautiful open galleys are a great place for passengers to congregate and make small talk. And even though the new induction ovens on the plane weren’t working (and my egg breakfast was a little watery), I’ve been assured that the food served will be top notch.
All in all, my full appreciation for the amenities of the new 777 came when I boarded a now very much outdated 2005 Boeing 777-200 for my return flight to SFO. While business premiere is more or less the same on the older 777, premium economy and economy will certainly be somewhat of a disappointment for passengers that have come over on the new plane. An additional 777-300ER is expected to enter service between London and LAX in April, connecting two of the airline’s most popular long-haul routes.
My advice? Start planning a trip to New Zealand. It’s a stunningly beautiful country. It’s hospitable. It’s closer than you think; especially with a flight experience like this. Just make sure you’re booked both ways on the 777-300ER.
If you’re not planning on going overseas anytime soon, then you better hope that New Zealand has indeed caught the world’s attention yet again and we start seeing this dedication to detail spread to U.S. domestic carriers. And unless there really is a magical factory in the clouds, I don’t think we’ll be seeing that anytime soon.