Flew American Airlines, Nothing Happened

by Grant Martin on

Flight 371, Sunday night, hurricane Sandy lost in our contrails. I’m on the last flight out of LaGuardia and heading into Chicago, the last flight home before New York airports shut down and the city buttons up for the storm.

This will be my fifth flight on American Airlines in four days, starting in Chicago, passing through St. Louis, turning around in Dallas, going back through Chicago and then looping through New York La Guardia.

It’s been a quiet ride. On some flights I flew in coach, in some I flew in first. On the leg between Dallas and Chicago I was crammed into a window seat with a spacious and friendly neighbor. Right now, on 371, I’m choosing to skip the roast beef sandwich in lieu of some apple juice and cashews.

Life goes on for the frequent flier on American Airlines. There’s been a lot of negative focus on the airline over the last few weeks, from an issue with loose seats on several 757s to hysterical complaints from the New York Times. No doubt, American has to get their act together and service needs to improve. Pilots need to stop fussing over their contracts and the executives need to stop worrying about compensation and prepare their company for exit from bankruptcy.

By and large though, the furor over operations starts to fade after taking a few dozen flights. It’s true that there are still a few bad apples – one pilot on my trip sarcastically pointed out that “among other things, the APU in this MD-80 was out of service” – but the flight arrived on time. Most employees and passengers carry on in good will and the airplanes continue to fly.

You can expect the same on American for the next few months. Your chances of cancellation and strife from the bankruptcy naturally will go up slightly as the airline continues to reorganize and unions battle for posturing. Maybe 7 in 100 flights will be delayed instead of 5 in 100. But there will be no catastrophe. Your miles wont disappear. Pilots won’t sabotage planes. In a few months, the industry will settle and we’ll get back to complaining about the buttonhole in napkins and overhead bin space. And throughout that I’ll keep flying, American or United or Virgin or whoever gets me from point A to point B at a reasonable price. You should too.

[Photo Credit: Flickr user Fly For Fun]

Looking For Holiday Airfare? Better Hurry

by Chris Owen on

When to buy holiday airfare is often the most difficult part of the process. Deciding where to go, when we want to fly there and who we might travel with is easy. Knowing when to pull the trigger on buying airfare seems to require a crystal ball. Since most of us don’t have mystic forecasting abilities, we look to what or who we believe are qualified sources for guidance. Experts seem to agree, the best time to buy is sooner than later.

“You don’t have a moment to lose,” said Rick Searcy, CEO of FareCompare in an ABC News report, cautioning travelers, “Holiday flights are going to be expensive.” Searcy believes that prices will be up to 70 percent higher than normal pricing, depending on routes, and those looking for direct flights can expect up to a 20 percent premium price.

So when to buy?

Those who have not bought flights for Thanksgiving travel are already too late for the best pricing. Looking at Christmas travel, Searcy suggests buying before November 10 for the best pricing and consider traveling during off peak times.Other ways to save on airfare?

Try a travel agent- Expect to pay a fee of $20 to $50 per person on top of the airfare but that fee can quickly become a great investment if a travel agent finds great flights at a lower price in less time than we might invest on our own surfing websites.

To get the best results with a travel agent, have very specific but flexible travel plans. Establish what agents call a “travel window,” basically a period of time within which you are able to fly. Note the time you need on the ground for holiday plans and throw in any hotel, car rental or other needs at the destination.

Also, send along past guest/frequent flyer numbers and available points to that agent to have on file and take advantage of if possible.

Pay attention to airline promotions- I got one today via email from American Airlines doubling miles every time I fly on American Airlines, American Eagle or the American Connection carrier from November 16, 2012, through November 26, 2012. Those miles might mean a lot to me and swing my vote toward American if two options come up roughly equal.

Regardless of what airline we fly, what airport we use or when we go, it’s clear that this year prices will be up and availability down as airlines trim fleets to fly full planes.




[Photo Credit- Flickr user matt.hintsa]

Trouble Booking Post-Sandy Air Travel? Try Using Twitter

by Jessica Marati on

The other day, a friend spent 40 minutes on the phone trying to rebook a trip from Orange County to New York City, only to have his request denied. But when we tried reaching out to the airline on Twitter, it took only 10 minutes for a response. After a few 140-character direct messages back and forth, we successfully switched flights within the hour.

Twitter can be a fast, easy and efficient way to get airline customer service, particularly in the aftermath of disasters like Superstorm Sandy. But not all Tweets are created equal. Here are a few factors that can help your message get noticed.

Using hashtags

Hashtags allow Twitter users to participate in larger conversations on topics and events. For example, a search on the hashtag #Sandy will bring up all Tweets related to the storm. Other useful hashtags include: #frankenstorm, #travel, #airlines, cities like #nyc or #boston and airport codes like #jfk and #ewr. If you include a hashtag in your Tweet, chances are your message will surface beyond your immediate network – which can be harmful to airlines if the sentiment is negative.Mentioning other airlines

It sometimes helps to stir up a little healthy competition. In this particular situation, we mentioned American Airlines in our Tweet to JetBlue, stating that American’s change policy included flights on October 28, while JetBlue’s policy started on October 29. We concluded:

@jetblue first time I’ve ever wished I flew @americanair instead. No way to change flights w/ fee waiver for a 10/29 redeye? #frankenstorm

Within a few minutes, we received a response from JetBlue asking us to send the confirmation code by direct message so they could see if we qualified for a change fee waiver, which we did. To boot, American Airlines sent us a cheeky Tweet asking why we had “cheated on them” and wishing us well.

Your follower count

The higher your follower count, the wider the network your angry Twitter messages will reach. As a result, Twitter users with more followers may well have their messages bumped to the top of the customer service queue. The same goes for users with high scores on Klout, an engine that attempts to measure a person’s social media influence. Airlines already use Klout to issue perks like airport lounge stays and even free flights; it’s not out of the question that they use Klout scores in their social media customer service platforms too.

Perfecting your message

Set aside the impulse to be rude and aggressive, and feel free to shelve the emoticons while you’re at it. Twitter’s 140-character message limit forces you to pare down your request to the bare essentials, and it helps to be direct and concise about your needs. Try to avoid messages like this:

@airline i am so bummmmmmed that i can’t change my flight!!! ur customer service sux. :(

Instead try something like this:

@airline trying to change #LAX-#JFK fl 204 fr 10/31 to 11/3 bec #sandy. phone agent says no flights on 11/3 but i see flights online. help?

[Photo Credit: Flickr user Shawn Campbell]

Apple’s Passbook Gives Us A Glimpse Of The Future Of Air Travel

by Kraig Becker on

A few weeks back, to much fanfare, Apple released a new version of their popular iPhone and an updated version of iOS, the operating system that powers the device. Dubbed iOS 6, the latest edition of the software as been a bit of a mixed bag for most iPhone users, who now enjoy improved social networking integration, better messaging and a smarter Siri, but have been cursed with Apple’s new sub-par maps app.

Lost in the hype of the shiny new device and the kerfuffle that has been the maps fiasco, was the inclusion of a new app called Passbook. The app promises to be an electronic wallet for all of your digital coupons, membership and gift cards, movie tickets and boarding passes. Passbook collects those items from other apps, emails or direct download through the Safari browser and conveniently keeps them all well organized in a single place. When it comes time to use one of your coupons or tickets, you simply have the cashier scan a bar code on the screen of your phone and you’re on your way.

That’s not all Passbook can do, however, as it is also time and location aware. That means that it will automatically display relevant passes on your phone’s lock screen based on where you are. So if you walk into a Starbucks it will automatically display any active gift cards and as you arrive at the airport, the app is already placing the relevant boarding pass on your screen. It will even alert you of any changes to your flight time or departure gate, helping to ensure you don’t miss it.Digital boarding passes are not really all that new or innovative, as a number of airlines have been using them for a few years now. But Passbook makes it a breeze to collect and keep track of those passes and its inclusion as a pre-installed app on all iPhones means that more people will start using it on a regular basis. We all know that once a technology gains more mass market appeal, more companies will support it, which means Apple’s Passbook will probably be a gateway to better paperless options when traveling in the future.

The app is already supported by United and American Airlines, and we’re told that Delta will jump on the bandwagon soon too. But airlines aren’t the only ones that are quickly adding support for the new system. Major League Baseball now offers Passbook-based tickets for games and online movie ticketing service Fandango sends its passes to the app as well. The best part is, most businesses are already equipped to scan Passbook entries, which isn’t the case with similar services on other phones that employ Near-Field Communications technology for their approach to the digital wallet.

As technology evolves, there may soon come a day when you won’t need to leave home with anything other than your smartphone. That day probably isn’t as far off as we think either.

Airline Mini-Liquor Bottle Theft Ring Busted At JFK Airport

by Laurel Miller on

Holy national security, Batman! A nine-month investigation, known cryptically as “Operation Last Call,” has resulted in the arrest of 18 JFK Airport employees, including three security guards, according to CNN.

The employees were apprehended Wednesday, after being accused of stealing “more than 100,000 mini-bottles of alcohol from LSG Sky chefs, which provides food and beverages for American Airlines,” said the CNN report. Most of the accused were LSG employees.

The alcohol was allegedly sold on the underground market (Why is there an underground market for a legal substance? Just asking.) to local retailers, resulting in an estimated retail value of $750,000.

Now you know how to make those frequent flier miles really add up. Just don’t say I told you so.