Club Epoque offers loyalty programs for boutique hotels

by Melanie Nayer on

You want your loyalty points AND a stay a chic and trendy boutique hotel? What in the world are you thinking?! You’re thinking ahead, my friend, and thanks to a new program by Club Epoque, you can have your loyalty points and your boutique bedroom.

The newest hotel loyalty program from the Epoque collection allows each club member to earn 6 percent of the pre-tax room price toward your account (called “the bank” for members). Once you accrue $50 in bank, you can start applying your earned dollars toward a new reservation.

First thing is first, you must sign up to be a member. Then, every time you make a reservation on www.epoquehotels.com, your reservation will end up on your personal profile page where you can track your dollars earned. You can also buy more “money” whenever you want, you can gift your bank to others and you can buy a gift certificate for yourself or someone else.

Like many loyalty programs, there are additional benefits of being a member. You’ll get free WiFi in all hotels, and priority status for early check-in and late check-outs. Epoque reps more than 300 boutique properties in its roster. Among our favorites: The Lenox in Boston; The EPIC in Miami; Hotel Monteleone in New Orleans; and the Dream Hotel in New York.

Five basic facts about the hotel market, especially in New York

by Tom Johansmeyer on

Big-city hoteliers will be happier sooner than their small-time counterparts. It looks like demand for rooms in smaller cities is going to take longer to come back, with rate increases unlikely, it seems until next summer. The New York market has already shown a solid recovery, thanks to the corporate cards that keep road warriors away from home. For the little guys, though, the future isn’t as bright … at least, it won’t be until almost a year from now.

According to a study by Smith Travel Research, here are five interesting (and important) facts about the U.S. hotel market:

1. Flat occupancy: Small-town and highway hotels stayed basically flat for the first half of 2010, at 49 percent. Meanwhile, metro markets – like New York, Chicago and Washington, DC – pushed from 61 percent for the first half of 2009 to 65 percent for the same period in 2010.

2. Follow the money: Major hotel companies, including Marriott and Wyndham, have demonstrated that the cities have been kinder to them financially. The cash is coming from bigger city properties.
3. New York is crucial: Rates have been on the rise since March in New York, after the city experienced drops for almost a year and a half. This has been buoyed by business travel, which is where the real money is.

4. New York’s occupancy is 50 percent higher than the United States: While the overall U.S. occupancy rate reached only 56 percent for the first half of 2010, the city attained a level of 79 percent. Again, business travelers have contributed heavily to this trend.

5. Hotel rates dropped, except in New York: Excluding New York, U.S. hotel rates fell, on average, 2.7 percent (2 percent when you include New York). New York, which accounts for a mere 1.9 percent of room supply in the United States, it’s responsible for close to 6 percent of revenue.

According to USA Today:

“New York City is skewing the numbers,” David Loeb, an analyst at Robert W. Baird & Co. in Milwaukee tells Bloomberg. “Urban and suburban markets are doing the best while the others are recovering more slowly.”

[photo by Francisco Diez via Flickr]

Top five cities for taxi drivers (and the bottom end, too)

by Tom Johansmeyer on

When you step into a cab, you never know what you’re going to find. The driver could be knowledgeable, helpful, pleasant and safe. Or, he could lead you into a fender-bender in minutes. It’s a real roll of the dice, of course, though some cities’ cabbies are certainly better than others – at least that’s what hotels.com found.

In a study of world’s taxi drivers, hotels.com found that London’s are tops. But, you get what you pay for: London‘s taxis were also the most expensive. New York came in second, with 27 percent of the vote (compared to London’s overwhelming 59 percent). New York’s drivers ticked up 10 percentage points, but this still wasn’t enough to break the tie it scored with Paris for having the rudest cabbies. Rome picked up the dubious distinction of having the worst drivers.

Tokyo (26 percent), Berlin (17 percent) and Bangkok (14 percent) round out the world’s top five.

Madrid took sixth, followed by Copenhagen, Dublin, Frankfurt and Paris. So, Denmark may be happier, but Spain has better cab drivers.

Of course, there’s always one you should look out for …


[photo by Ben Fredericson via Flickr]

JetBlue flight attendant hiring: police and firefighters preferred

by Tom Johansmeyer on

“Turn off your electronic devices” may soon be followed by “Up against the wall!” on JetBlue flights. The airline is looking for flight attendants who have real backgrounds in safety: it’s targeting former police officers and firefighters for flight attendant jobs. JetBlue has reportedly hired “several hundred” of New York‘s finest over the past decade, and up to 10 percent of the cabin crew has had experience in emergency response work.

The first JetBlue flight attendant class included a former New York City firefighter, which caused the airline to think more about this talent pool. After all, police and firefighters are trained in dealing with emergencies, making them inherently more qualified than the flight attendant candidates airlines pull off the street.

So, I need to know: what’s next? Will American scrap its existing hiring model and look for green berets?

[photo by See ming-Lee via Flickr]

Wheelchair kid stranded by Air Canada after tweet-a-thon

by Tom Johansmeyer on


An eight-year-old kid suffering from muscular dystrophy had a simple dream: to race through Central Park in a tutu surrounded by a group of supporters. After a tweet-a-thon, anchored on the hashtag #TutusForTanner (the kid’s name is Tanner) resulted in $25,000, he hopped a plane for New York. The trip ended with the discovery that his $15,000 wheelchair had been ruined during the flight.

Tanner was stranded. He couldn’t go anywhere without a replacement.

Air Canada promised an immediate remedy – who wouldn’t? – but hours passed and no wheelchair materialized at LaGuardia. And, the airline has said it can’t fix the situation until Monday. Tanner is not in Central Park. Rather, he’s stuck in a hotel bed, possibly for up to five days. Until Air Canada comes through, Tanner isn’t going anywhere.

Also, wheelchairs. But fingers crossed that’s sorted properly. Delirious. Going to curl up & cry, & sleep. Love to you all #tutusfortannerless than a minute ago via TweetDeckCatherine Connors
herbadmother


Needless to say, Twitter is upset – well, specifically the people on Twitter. The folks who tweeted to send Tanner to Manhattan are now livid that Air Canada, according to TechEye.net, “has dashed the hopes of a dying child and ruined what could have been a joyous moment in his last remaining days.”Fortunately, the Twitter-verse seems to be focused on getting a replacement wheelchair for the kid, though it appears that the situation hasn’t been fixed yet. Notes the article, “The #TutusForTanner campaign is still ongoing, growing, and welcoming more support.” Meanwhile, Air Canada still hasn’t done anything, according to the report.