United Airlines announces wireless check-in and paperless boarding passes

by Scott Carmichael on

A mere 24 hours after American Airlines announced the expansion of their paperless boarding passes, United Airlines becomes more mobile with their own services. The United Airlines announcement involves two new technologies – mobile check-in and paperless boarding passes.

With mobile check-in, you simply point your mobile browser to mobile.united.com, and enter your flight information. If you are flying out of Chicago O’Hare, Dallas-Fort Worth, Denver, Las Vegas, Los Angeles, New York La Guardia, San Francisco or Washington Dulles, you can have your boarding pass emailed to your device.

For other airports, you’ll need to pay Mr Easy Check-In a visit to have a paper boarding pass printed. Of course, if you have baggage to check, you’ll still need to stop at a desk or use a Skycap.

With the paperless option, you save a bar code image to your device, ready for the checkpoint and boarding gate staff to scan.

United expects to expand the paperless option to other airports as soon as possible. Orlando, Philadelphia, Phoenix, Portland and Seattle are next on the list to receive the service.

At the United Airlines mobile site, you can also check flight status, flight availability, Mileage Plus statements, Red Carpet Club locations and airport codes. I’m happy to see airlines invest in these technologies – anything that can speed up the process of getting from the front door of the airport to the plane is great.

Have you used mobile boarding passes yet? How was your experience with them?

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Yet another video from Dave Carroll of United Breaks Guitars

by Mike Barish on

Elliott.org, Chris Elliotts excellent travel blog, posted the third United Airline’s bashing video from Dave Carroll, the man behind United Breaks Guitars. That’s right, a third song and video. Did you even know that there had been a second? Look, we get it, United broke this dude’s guitar. And the airline has a pretty dodgy customer service record. Most American legacy carriers do. And people love ripping on airlines, the TSA, airports, airplanes, airplane food, rolling luggage, the weather and virtually anything else that you can think of that may or may not be travel related. There are a lot of easy (and often deserving) targets for scorn, mockery and bitterness out there. But at what point does a campaign become less about the cause and more about shameless self-promotion?

Dave Carroll may have wandered away from advocacy and towards fame-grabbing somewhere along the way. His second video garnered nearly 1/8 the viewers of the original. Could he be desperate to remain in the limelight? You probably didn’t even know who Dave Carroll was until you read the first sentence of this post. We know the song but not the person. Why? Probably because we don’t care that much.

So, while his songs are catchy and his message is still accurate, we’re left wondering what the endgame is here. United has responded to both of his previous videos. So, at this point, it all seems kind of selfish. But maybe we’re just cynical.

What do you think of Dave Carroll’s motivations for producing a third United Airlines-related song and video? Vote below and share in the comments.

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United Airlines snags first place in 2009 on-time performance

by Scott Carmichael on

Yesterday, United Airlines announced that they had climbed to the first place for on-time performance among the five largest global carriers in the country. This means United performed better than Delta (including Northwest), American Continental and US Airways.

On-time performance means the plane arrived at its destination within 14 minutes of its scheduled arrival time. Their 2009 performance was 10% better than the previous year, and preliminary numbers show that the airline will continue the trend in 2010.

One of the driving forces behind the huge increase in performance is a cash bonus for employees – for each month the airline took first spot, employees receive $65. For the entire year, United paid out $32 million, with each employee earning an extra $825.

Since delays are probably the number one complaint from most passengers, I’m very happy that the airline is putting so much effort into becoming better at being on time. And I do have to admit that the past couple of flights I took on United did indeed depart and arrive on time, something not always true in the past.

Fingers crossed that other airlines pick up the pace, and do what they can to beat United – more on-time flights will eventually benefit us all.

Turn your phone off when told to – or risk being kicked off your flight

by Scott Carmichael on

Anyone that has flown knows that the cabin crew will make a big deal about having all passengers turn electronic devices off as soon as the cabin doors are closed. Of course, there are always a couple of people that need a little extra reminding. Then there are of course those passengers that need to make a call that is apparently so important, they’ll ignore all requests to turn their phone off.

A 20 year old man from Colorado fits that profile – and his phone call was so important, that it triggered a fight when he refused to turn his phone off. By the time the fight broke out, the plane had taken off from Charles De Gaulle airport, and four American security agents got involved.

With a disruptive passenger on board, the pilot took no risks, turned the plane around and landed back at the airport where the man was handed over to French police officers.

To make matters worse for this idiot passenger, United Airlines refused to fly him back home, and canceled his ticket. The flight ended up being delayed by almost two hours, causing a considerable inconvenience to everyone on board.
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Another new day, another drunk passenger tries to open the aircraft door mid-flight

by Scott Carmichael on

Rarely does a week go by without a flight being diverted because someone became “unruly”.

These incidents are often pretty innocent, involving a drunk passenger trying to harass fellow passengers. But every now and then the really insane (or drunk) take things to the next level, often with violence or by attempting to damage the plane.

Last night, United Airlines flight 223 from Washington to Las Vegas had to divert to Denver to drop off a passenger who had attempted to open the cabin door mid-flight.

Thankfully this is almost impossible to do because of door seals and the pressure difference, but that doesn’t change the fact that in his mind, he was ready to kill himself and many others on board the plane.

I’ve said it before, and I’ll say it again – insane and drunk passengers are a far greater danger than terrorists. See, you can use technology and profiling to spot a terrorist, but the seriously deranged are almost impossible to detect.

As usual, the culprit in this case was alcohol. He had been drinking before and during the flight, which once again shows how dangerous in-flight booze can be, and how important it is for cabin crew to stop serving intoxicated passengers.

The 129 passengers (minus one) continued on to Las Vegas arriving about two hours late.