U.S. Airlines hoping for a successful summer

by Scott Carmichael on

Let’s file this one under “boo hoo”.

U.S. Airlines are hoping that summer air travel will help dig them out of the slump they have been in for the past year(s). As business travel has plummeted, consumers trying to escape all the doom and gloom for a couple of weeks of R&R is pretty much all they have left to hope for.

So, if summer travel is this important for them, you’d assume they would take the time to load some juicy low airfare for us, wouldn’t you?

Sadly, they want to have their cake, and eat it, as airfare prices for the summer months are absolutely atrocious.

Some examples of the fares loaded at the moment:

United Airlines – Chicago to Las Vegas in June – $521
United Airlines – Chicago to Paris in July – $1054
American Airlines – New York to Paris in August – $939
American Airlines – Los Angeles to Hong Kong in August- $2054
Delta Airlines – Atlanta to Paris in September – $1023
Continental Airlines – Newark to Amsterdam in August – $948

None of those fares are exceptionally cheap, and in a time where the airlines claim to be hurting so badly, it isn’t exactly like they put effort into lowering prices to help passengers.

In fact, I’m guessing that the airlines just assume (and hope) that you and I will be so eager to travel, that we’ll pay anything.

These high prices will have a bad effect on summer travel – it will force passengers to sit and wait for fares to drop, making their vacation plans even more complicated. You’d think the smart airlines would want to offer something good now and lock passengers in as early as possible.

Of course, only finding bad fares may force people to completely abandon their plans and stick to a more budget friendly trip.

For tips on how to squeeze the most out of your trip, check out this handy guide by Tom, or go through the budget destination posts we’ve written for you.

United crew – it’s time to serve drinks to the idiots in coach

by Scott Carmichael on

There is not much I like about United Airlines, but their Channel 9 in-flight audio is one perk you won’t find on any other carrier. Channel 9 is the audio channel that lets you listen in on the cockpit communications with Air Traffic Control. I’ve always found it a great way to pass the time, and get a better idea what is going on when the plane is delayed.

A reader on The Consumerist apparently shares my love for Channel 9, but got a rude awakening when he noticed that the Channel 9 audio was relaying the flight attendant phone communications instead of the cockpit.

Unfortunately for the cabin crew, the things they were exchanging over the phone were really not intended for the passengers, especially when one of them told a colleague that they’d soon “start on drinks for the idiots in coach”.

Ouch.

I’ve always known coach class passengers were sometimes referred to as “roach class”, or “self loading freight”, but to actually refer to your paying customers as “idiots” seems rather harsh.

One of the passengers who heard the remarks let a crew member know they were able to hear what they were saying, at which point they stopped using the phones. Of course, no apology was issued, nor did anyone at United Airlines respond to the story.

(Via: The Consumerist)

Stories of booze gone bad in the skies

United Airlines bringing 165 call center jobs back home

by Scott Carmichael on

Here is a bit of feel good news from the travel world – hidden between all the bad news was an announcement from United Airlines that they were going to move 165 call center positions from their International Call Center back to the USA.

The new jobs will be added to their existing centers in Chicago and Honolulu.

This news is great for several reasons – it creates new (and badly needed) jobs here in the US, and it means you can call the call center without having to explain everything twice.

No offense to the hard working people in their International Call Center, but if I’m completely honest, it was always quite the hassle to deal with them, especially if it involved anything a little more complicated than a simple itinerary change.

Of course – with good news also comes some bad news; none of these new workers will be anxiously awaiting your reservations. All the new positions will be used to respond to complaints sent to the airline.

In fact – United Airlines is so tired of people picking up the phone to complain, that as of April 2009, you will no longer be able to call them with your rants, and complaints will only be accepted through email or regular mail.

So much for progress.

United Airlines working harder to clean up your mess

by Scott Carmichael on

United Airlines has always been the airline with the dirty planes, at least as long as I can remember. I’ve often taken flights with sticky armrests, seat pockets filled with crumbs and the general stench of uncleanliness.

The airline had recently been ranked last in class in a JD Powers customer satisfaction survey. A combination of sloppy passengers, increasing delays and decreasing budgets had forced the airline to put cleaning their planes on a low priority.

That survey forced the airline to start paying more attention to its planes, especially in this economic climate, you don’t want to be listed last on any kind or survey.

One of the big changes United made was in the way it tackled how aircraft are cleaned – a new process was implemented, and is making its way to all United Airlines destination cities. The first change was to clean the interior more often. In the past, the airline found it perfectly acceptable to wait 18 months for each “heavy cleaning”, when 30 days is the industry norm. The new schedule calls for a major cleaning every 30 days on domestic aircraft, and 15 days on long haul planes.

The changes are starting to pay off – 40% fewer customers now complain about dirty planes.

In an in-depth article posted by the Chicago Tribune, the reporter was allowed to get up close and personal with the cleaning crew tackling a United 747 that arrived from Hong Kong.

The photos show the kind of damage passengers make when they are stuck inside a metal tube for 16 hours; magazines and other junk is thrown all over the place, apparently passengers feel it is perfectly acceptable to be a bit of a pig when someone else has to clean up their mess. The article also has a gallery of photos showing just how much work is involved in getting a plane ready for a new load of passengers.

Get more mileage out of your miles: upgrade

by Tom Johansmeyer on

Before you book your next award ticket, think about what you’re giving the airline. Yeah, you read that correctly; think about what you are giving them. In the Wall Street Journal, that font of all things financial, the secret to screwing the airlines a little harder is revealed: upgrade.

Apparently, the most common use of miles is the bland, vanilla domestic coach ticket. That’s it. While you delight in your free ticket and lament the absence of a meal, the airline truly gives you as little as possible. You get a whopping 1.2 center per mile for the basic domestic coach flight. At 30,000 miles (the average price of an upgrade in miles), which is usually the price of admission, that translates to around $360. Depending on where you want to go (and when), your $300 in “free” travel could be more expensive than just buying the ticket.

According to “experts” cited by WSJ, you can get four times as much bang for your virtual buck by upgrading instead of just cashing in. shell out the cash for the coach ticket, the Journal advises, and use those miles for the upgrade. You could pick up a few thousand dollars in value … and that’s just on the domestic side. Fly overseas, and you could shaft the airlines to the tune of almost 8 cents per mile!

Of course, the party isn’t going to last forever. Airlines are beginning to add “co-pay” fees to upgrade awards. United is planning to pull the trigger on this starting July 1, 2009. You already take it on the chin with American, which can slam you for $700 to upgrade a discount coach seat on a flight to Europe. On Continental, it can reach $1,000. Nonetheless, upgrading still delivers the most value per mile.

And, there’s one more factor that tips in your favor. If you haven’t noticed, we’re in the midst of a nasty economic climate. All those large, faceless corporations are forcing more of their employees – even those more accustomed to having a bit more legroom – to ride with the proletarians. That means more seats will be open up front, and you can cash in.