There is not much I like about United Airlines, but their Channel 9 in-flight audio is one perk you won’t find on any other carrier. Channel 9 is the audio channel that lets you listen in on the cockpit communications with Air Traffic Control. I’ve always found it a great way to pass the time, and get a better idea what is going on when the plane is delayed.
A reader on The Consumerist apparently shares my love for Channel 9, but got a rude awakening when he noticed that the Channel 9 audio was relaying the flight attendant phone communications instead of the cockpit.
Unfortunately for the cabin crew, the things they were exchanging over the phone were really not intended for the passengers, especially when one of them told a colleague that they’d soon “start on drinks for the idiots in coach”.
I’ve always known coach class passengers were sometimes referred to as “roach class”, or “self loading freight”, but to actually refer to your paying customers as “idiots” seems rather harsh.
One of the passengers who heard the remarks let a crew member know they were able to hear what they were saying, at which point they stopped using the phones. Of course, no apology was issued, nor did anyone at United Airlines respond to the story.
(Via: The Consumerist)