Airbnb launches sublets

Airbnb, the company that provides a peer-to-peer accommodations marketplace, announced today that it will launch sublets. Currently, Airbnb offers only nightly or weekly bookings, but the new sublets category will enable travelers to book a home, apartment, houseboat, and scores of other types of lodging for a month – or months – at a time.

As Airbnb notes in its announcement, sublet rentals are convenient for students needing a place for a semester and business travelers on extended work assignments. But think, too, about the enormous potential sublets will have amongst the growing segment of round-the-world travelers or even families who want to take a long summer vacation. Subletting someone else’s home or staying for a month in a well-appointed Bed and Breakfast sounds far more appealing than booking at cookie-cutter extended-stay hotels.

Airbnb already has thousands of listings in its sublets category, from Portland, Oregon, to Paris, to Bangkok, and a quick search got me thinking: maybe I should list my home on AirBnB and go south for the winter.

[Photo courtesy Airbnb]

Airbnb users home trashed, company sorry though

It sounds like a great idea where everybody wins. Rent out your spare room or whole home as a mini-hotel of sorts on the free-to-list Airbnb website or browse the Airbnb site to find reasonably priced places to stay when visiting cities all over the world. In a Craigslist sort of way, renters and owners leave comments, check each other’s profiles and communicate via email in what has become a billion dollar startup with over 60,000 members. But what if something goes wrong?

A San Francisco woman who recently rented out her apartment through Airbnb found out the hard way. The “guests” trashed her apartment, stole stuff and left a big mess for her to clean up, all the while emailing her about how wonderful the place was.

User “EJ” describes the scene in their blog, Around The World And Back Again:

“They smashed a hole through a locked closet door, and found the passport, cash, credit card and grandmother’s jewelry I had hidden inside. They took my camera, my iPod, an old laptop, and my external backup drive filled with photos, journals… my entire life.”

This animation gives us an idea of how it all went down:

Seeking some sort of relief, compensation or information on what to do, EJ contacts Airbnb who while not legally liable, have tried to assist her.

“I would be remiss if I didn’t pause here to emphasize that the customer service team at airbnb.com has been wonderful, giving this crime their full attention. They have called often, expressing empathy, support, and genuine concern for my welfare. They have offered to help me recover emotionally and financially, and are working with SFPD to track down these criminals.”

Airbnb feels bad about the whole thing too, CEO Brian Chesky wrote yesterday:

“Hey everyone – we were shocked when we heard about this unsettling event. We have been working closely with the authorities, and we want to reassure our community that, with the help of our security infrastructure, we were able to assist the police in their investigation, and we understand from authorities that a suspect is now in custody.”

Still, EJ has a huge mess to clean up and is feeling anything but happy about the whole deal.

“I’ve had to miss several days of work and essentially put my life on hold. I haven’t slept or eaten properly in days, and I’m exhausted. My strength is gone, and as I pick through the wreckage, clean up this mess and try to piece my life back together, I realize the only thing that sounds appealing now is to go spend a few months near a beach, somewhere calm and sunny. Somewhere like Mexico, or Bali.”

That’s a whole lot different than the picture painted on Airbnb’s website.

Flickr photo by alancleaver_2000

Airbnb: Six awesome experiences

Last autumn, after having tracked the Airbnb buzz for a while, I finally took the plunge and reserved rooms through the site in Panama City and Bogotá for my two-stop December jaunt.

About a half-hour into my first pit stop, it was already clear to me that the service was a perfect fit for budget-conscious travelers. (For the record, I’m not the only Airbnb fan at Gadling. Check out my colleague Elizabeth Seward’s Airbnb post published earlier this year.)

For those unfamiliar with it, Airbnb is a rental service. House or apartment owners list their spare beds, rooms, or entire living spaces for rent on the site.

What makes Airbnb distinct? First of all, owners are paid 24 hours after the reservation begins, a delay that helps weed out dishonest landlords. Another important detail: if there is a problem with a rental, guests can contact Airbnb to void payment. I was comfortable with Airbnb from the outset in light of these consumer protection safeguards, and the fact that everyone is encouraged to evaluate one another following a stay was icing on the cake. Landlords can’t get away with false advertising, and poor behavior on the part of a guest or host will also be exposed through reviews. Good hosts and guests can both build up positive profiles via strong reviews.

Overall, Airbnb is pretty scamproof if used as directed. In a review of comments and criticisms of Airbnb online, it appears that some people have been scammed after making a payment on a rental outside of the Airbnb payment system. Payment via the Airbnb payment system, it should go without saying, is a much safer bet. Here’s a tiny piece of advice: If any property owner you contact through Airbnb urges you to bypass the Airbnb payment system and directly wire them money, cut off contact and report them.

Overnight, I became a fan of Airbnb. Seldom had I found such cheap accommodations in such comfortable surroundings, and with the added benefit of an instant social network of locals taking an interest in my welfare. I’ve experienced just two annoyances of the most minor sort: a host in Panama City who never messaged me back and a hostess in Tel Aviv whose room was not available despite being advertised as such.

But where did I stay? What were my accommodations like? And what did they cost?Panama City. In the Panamanian capital, I stayed in a high-rise in a wealthy neighborhood just down the street from the US Embassy. I had my own bright bedroom and a private bathroom. My host introduced me to some of his favorite restaurants and dined with me on two of my three nights in the city. An American expat, he was full of helpful tips and friendly asides. The damage: $72 per night.

Bogotá. I lucked out here, with a beautifully swank apartment near the center of the city (see above for a balcony-level photo of the street in front of the building.) My hosts were phenomenally kind. They served me breakfast, drove me around, gave me advice, and introduced me to their friends at elaborate dinner parties. It was here that I had the incredible experience of sampling homemade ajiaco, a delicious Colombian potato soup. The damage: $60 per night.

Amsterdam. I stayed in the funky neighborhood of De Pijp over the week of Christmas, first by myself for a night (sharing the space with my hosts) and then with my family for a week (by ourselves). De Pijp is an exciting, dynamic neighborhood. The apartment was beautiful if small and the only downside was its draftiness, particularly noticeable due to the frigid temps. The damage: $62 for a single room; $243 per person for seven nights for the entire unit.

Oslo. Before my February visit, I was terrified of Oslo’s price index, and justifiably so, as it turned out. What made Oslo affordable was my rental room, a quiet little space in an apartment about a kilometer from the train station. I shared kitchen and bathroom with the very friendly owner. The damage: $76 per night.

Tel Aviv. I stayed in the superhip neighborhood of Noga, next to Jaffa. My temporary studio, a factory conversion, had high ceilings and a pleasingly post-industrial decor. I had the entire studio to myself for two nights. On my final morning in Tel Aviv, my hosts showed up, chatted with me about a number of topics, and then drove me to the train station. The damage: $119 per night.

Jerusalem. I stayed in a hilly, residential part of West Jerusalem. I had a tiny apartment of my own, an annex to my hosts’ apartment, with a bathroom, a little kitchen, and access to a back garden. My hosts, long-term peace activists, were wonderful for conversation, information, and mid-morning coffee. The damage: $84 per night.

Airbnb has been in the news recently. Ashton Kutcher was announced as an investor and advisor in late May. Last week, it was revealed that contact salespeople working for Airbnb surreptitiously contacted property owners advertising on Craigslist to expand listings.

5 reasons you should use AirBnB

I lived in New York City for over eight years. I spent many months out of those eight years traveling. With expensive rent due in each month I was away, I quickly mustered up the temerity necessary to regularly relinquish my apartment to a subletter from Craigslist. Craigslist did the trick well enough to keep me afloat and mobile all of those years in NYC, but Airbnb.com is better. At least for subletting arrangements. Here’s why:

1. Airbnb has profiles. Instead of opening up your house to, or crossing your fingers and staying with, total strangers, Airbnb has a profile system for users that allows you to take a closer look. You can read friends’ recommendations of users and you can check out reviews other folks they’ve worked with from the site have left. Granted, you’re still hosting or staying with complete strangers, but being able to scope their photos and interests will at least give you a better idea of who you’re going to stay with or host.

2. Airbnb pays you. If you read the above paragraph and thought, “Well, couchsurfing.com has profiles, too”, you’re right. Couch Surfing does have profiles. But with Airbnb, you can actually rake in some dough. List a room or two in your house, or the entire place, for whatever amount you want per night. And people pay to come stay with you–people who you get to look over and approve as guests first.
3. Airbnb allows you to be a guest. If you sublet through craigslist, you’re a subletter. If you travel using Couch Surfing, you’re a couch surfer. But if you accommodate yourself while traveling with Airbnb rooms, you’re a guest. Each host is different, but you can at least count on breakfast, clean sheets, and clean towels.

4. Airbnb is a good place to make real-life friends. You can also make friends using the popular sources I’ve been citing, like Craigslist and Couch Surfing, but why not make some more?

5. Airbnb backs you up. They might not be obligated to protect you when things go wrong, but they have practices in place that will help out along the way. From setting up a security deposit to having staff readily available to mediate any situation that goes sour, Airbnb just feels a little more reliable to me.

[photo by Elizabeth Seward]

Chinese artist creates sculptures from suitcases

Ever packed so much in your suitcase that it felt like you were carrying around a whole city? Apparently you’re not the only one. Chinese artist Yin Xiuzhen had a similar feeling during her recent travels and decided to turn it into art. Xiuzhen has recently been using suitcases and discarded travel clothing to recreate miniature model cities in a project she calls “Portable Cities.”

The idea for Portable Cities got its start when the artist was waiting at the airport baggage carousel for her luggage. Xiuzhen began thinking about how we carry our homes around with us when we travel; the natural extension of that thought was to think about suitcases as the symbolic “home” of the global traveler. Ever since her revelation, Xiuzhen has been recreating intricate sculptures of her favorite cities like Seattle, Berlin, Vancouver and Beijing using pieces of random travel clothing as her medium.

For a generation of travelers groomed on round the world trips, AirBnB and Technomadic lifestyles, Xiuzhen’s art makes perfect sense. What is a home when you’re constantly packing your life into a suitcase? Is it a physical place? Or simply a state of mind?

[Photo via DesignBoom]

[Thanks Liz!]