Galley Gossip: How To Answer Difficult Flight Attendant Interview Questions

by Heather Poole on

I’m scheduled for a flight attendant interview on Tuesday! I’ve been through the process once before so I am familiar with the questions they may ask, but I’m just not confident in my answers sometimes. The hardest part is answering behavioral or situational questions. When they ask, “Name a time when…” I find it really hard to recall examples from my past work experience. I have trouble with these questions and I’m not sure what a good answer may be. I hope you can help. Here are a few examples.

1. How do you handle stress?

2. Name a time when you were under a lot of stress and how did you deal with it?

3. Describe a situation when you had to make a quick decision?

You’ve been through the interview process once before, so you already know what to expect. That’s half the battle. Try to relax and don’t forget to smile. Being able to keep your cool during a stressful situation is a big part of the job. The fact that the airline called you for a one-on-one interview says a lot about you. Thousands of people apply for the job, but very few applicants hear back from the airline. Remember that next time you’re not feeling overly confident. And try to have some fun.

When it comes to answering interview questions, the most important thing to do is let the airline know you’re a customer service oriented person – as often as possible. Talk about how you go above and beyond the call of duty to help people. Airlines are looking for flight attendants who are friendly, work well with others and take pride in their job. Try not to read too much into the questions. There’s no such thing as a right answer. You don’t have to share life-altering events for an airline to realize you’d make a great fit. Think in terms of the job. Keep it simple.

I can’t answer the questions for you, but I can give you a few things to think about when it comes to stress and making quick decisions.

 


1. How do you handle stress? Look how you’re handling it right now – perfectly. You’re doing everything possible to prepare for the interview. When you come prepared for something, you’re less stressed, and when you’re less stressed, you’re able to focus on the task at hand and do a better job. This is why the airlines spend weeks, even months, training flight attendants. When something goes wrong, we don’t think about it, we go right into action. How else do you think we’re able to evacuate hundreds of passengers during an emergency in just a few seconds?

2. Name a time when you were under a lot of stress and how did you deal with it? Running late, for me, is the worst stressor of all. When one thing goes wrong, it seems like everything goes wrong. This is why I give myself plenty of time to get to the airport. And why I set not one, but three alarms to wake me up when I have an early sign-in. Of course, it wasn’t until I found myself sprinting through the Tampa airport practically buttoning my blouse as I ran because my alarm didn’t go off to learn this lesson. Learn from your – er, my – mistakes. And pack the night before.

3. Describe a situation when you had to make a quick decision. Recently a passenger walked on board with his fly down. I could have ignored it, but I decided to tell him. I know I’d want to know! But I whispered it in his ear instead of saying it out loud for all the other passengers to hear. He blushed, turned around, and zipped up real quick. He also thanked me several times. Your quick decision doesn’t have to be a life changing event. Really you just want to show you’re a helpful person. When someone falls down, do you help them up or do you keep on going? It’s what the airline wants to know about you.

Hope that helps.

You might also want to check out this “Galley Gossip” post: “How To Prepare For A Flight Attendant Interview.”
[Photo courtesy of Kudumomo]

One Good Use For Leftover Foreign Currency

by Jessica Festa on

When traveling abroad, I often find myself frantically running around the airport shops before my flight home, trying to spend the last of my spare foreign currency. Although I attempt to make smart purchase choices, I usually end up just grabbing cheap junk I’ll never look at again.

Fortunately, numerous airline carriers, like American Airlines, Qantas and Cathay Pacific, are partnering with UNICEF to take part in their Change For Good program. The project takes traveler’s spare change and uses it to help children in need.

According to Smithsonian’s The Constant Traveler, proceeds have gone to purchasing immunizations, birth registration and HIV/AIDS prevention efforts, helping earthquake and tsunami victims in Japan as well as drought sufferers in the Horn of Africa. Furthermore, airline staff is often deeply committed to the project, sometimes even visiting the communities where the funds are being put to use.

If you’re flying with an airline that doesn’t participate in the program, you can still mail in your spare foreign change. Click here for more information.

[Image via bradipo]

Alaska Airlines Passenger Sparks Airline Backlash With A Facebook Post

by Jessica Festa on

A longtime concert promoter and Oregon native has sparked heated backlash against Alaska Airlines through social media. After a disturbing airport experience, Cameron Clark logged onto Facebook and described the airline as “the worst of humanity.”

According to USA Today, Clark witnessed a disabled man miss his flight because the numerous airport personnel wouldn’t offer him extra assistance. The man had late-stage Parkinson’s disease, and even after Clark brought the situation to the airline staff’s attention, they refused to help. Because he wasn’t able to make his flight, the disabled man missed a limited window of time he had to meet his daughter in Bellingham, Washington.

Clark wrote: “what happened to our collective sense of decency, of compassion, of our disposition to help those in need of extra help. alaska airlines. you broke a man’s heart today. you maintained your policy, and ignored an opportunity to do the right thing. you broke my heart too.”

Although Clark didn’t intend for it to happen, the post went viral. Now, angry people are putting pressure on the airline to change their ways and hold themselves accountable.

Alaska Airlines has a different view of what happened. According to spokesman Paul McElroy, the man never mentioned he was disabled and, when staff smelled alcohol on him, assumed he was intoxicated. Although the man has not issued a formal complaint, the airline did refund his ticket and put him on a different flight.

[Photo via philosophygeek]

Man Kicked Off Budget Airline For Wearing Baggy Pants

by Jessica Festa on

In recent airline news, a man was kicked off a Spirit Airlines’ flight for wearing baggy pants with the top of his underwear showing.

According to the Daily Mail, a flight attendant asked the passenger to pull up his pants, but he refused.

“It was to the point where his entire bottom was hanging out,” said Spirit Airlines’ spokeswoman Misty Pinson. “And that’s not appropriate. We have a lot of customers on the plane, a lot of children on the plane.”

According to Pinson, the man’s pants were below his bottom, exposing his underwear but no skin. When he was confronted, the unidentified man apparently become aggressive, threatening to smack the flight attendants.

When law enforcement arrived, the man and his female companion were escorted off the plane with their belongings, and put on a later flight.

What are your thoughts on airlines enforcing dress codes?

[Flickr image via Alaskan Dude]

Your Kindness When Flying Is Appreciated, Believe Me

by Chris Owen on

When we think of flying, thoughts often turn to pricing, legroom and luggage fees among other contemporary issues. Back in the good old days of air travel, it was more about the fun of flying, brand loyalty and what might be served for lunch. But guess what? We have the power to turn back the clock to a happier time in the air with some common courtesy.

On a recent international flight, I happened to be talking to the passenger sitting right behind me in coach before takeoff. Everyone was getting settled in, arranging their cramped space, putting books, iPads, headphones, snacks and other items within easy reach.

When I mentioned that I had work to do and would probably not sleep or recline, that passenger behind me joyously proclaimed, “Oh thank God!” He went on to say how much he appreciated the thought and noted, “That’s just common flight courtesy.” Others chimed in, agreeing with him.

I really did not think much about it at the time. But in reflection, that few inches the seat goes back really does not make all that much difference when I do try to sleep on a flight. It’s not like reclining turns the narrow coach seat into a Lazy Boy with heated massage capability anyway. But not reclining can mean so much to the person behind us that loses the space.We may not be able to bring back in-flight meals on domestic coach flights or bigger seats to go along with cut-rate fares. But looking at the business of flying in a slightly different way can make all the difference in the world.


[Photo- Chris Owen]