Galley Gossip: How much do flight attendants get paid?

In 1995 I made $18,000 a year working for a major U.S. carrier. Nowadays most newly hired flight attendants make even less than that. This is because right after 9/11 the majority of flight attendants took huge pay cuts in order to help keep the airlines up and running. Not only did I lose 30% of my salary, I’m still not making what I did before the terrorists did what they did that day in 2001. The only reason I bring this up is because flight attendants that are hired today work harder than ever before, are paid less to do so, and may never make what I do now because salaries are capped after a certain number of years on the job.

How much do flight attendants make? It depends on the carrier, company seniority, and number of hours worked each month. On average flight attendants make $35,000-$40,000 a year. What most people don’t realize is newly hired flight attendants in the U.S. start out only making between $14,000 – $18,000 a year. While some flight attendants manage to top out near the end of their careers at $60,000 (I’ve even heard rumors of flight attendants making as much as $80,000) the only way to do this is to work a killer schedule picking up incentive pay along the way for things like speaking another language and flying the lead position (or both).

Beginning salaries vary by carrier with major airlines paying more than smaller ones. Regardless of experience new hires start out at the same hourly rate and each year are given a raise based on an already established pay scale. It’s important to note that most flight attendants max out on pay after ten to twelve years on the job. Flight attendants are paid hourly, not annually, for flying time only. This means the time clock doesn’t start ticking until the aircraft door is closed and the airplane has backed away from the gate. According to the Bureau of Labor Statistics, flight attendants generally work 65-90 hours each month and spend another 50 (unpaid) hours on the ground preparing planes for flights, writing reports following completed flights and waiting around for planes to arrive.

Working 75 hours a month probably sounds pretty great. Well I’m here to tell you it is. That’s why many of us took the job in the first place. I can usually get 75 hours worth of flying by working just twelve to fifteen days a month. But due to pay cuts after 9/11 most flight attendants are forced to work high time (100 plus hours a month) or take on second jobs in order to make ends meet. I met one such flight attendant at a restaurant near Times Square who told me he worked for Delta AFTER I mentioned he’d make a wonderful flight attendant because of his outgoing and friendly personality.

So why don’t we just work more hours? Due to FAA regulations flight attendants can only work so many hours a day and so many days in a row without a day off. 150 hours is the most I’ve ever heard of a flight attendant working in a single month. How does one get that many hours in just 30 days? They only work high time international routes, which means they must have enough company seniority to hold the most desirable trips. After six days of flying, flight attendants are required to take a 24 hour rest. The way around this is take a day off on a layover – that is if there are any trips with 24 hour layovers available to work. Trips must be scheduled NOT back to back, but overlapping, meaning a flight attendant will land at 5 a.m, sleep all day, and then take off again twelve hours later on a flight departing after 6 p.m. And passengers wonder why flight attendants are cranky.

Now let’s break down the hourly rate. Take a flight attendant whose been working twelve years on the job. Let’s say he makes thirty dollars an hour because he works for one of the top paying carriers. If that flight attendant worked a Los Angeles – New York, two-day trip worth eleven hours and change he would only get paid about $339. But when you take into account all the time he’s away from home, at least twenty-four hours, and add that into the equation this flight attendant is making about $13 an hour. That’s not bad, but the flight attendant is working a good trip, meaning a trip that only the most senior flight attendants can hold. Now let’s take a more common 15 hour, 3-day trip and that same flight attendant now makes less than $10 an hour. Sure that’s better than minimum wage, but don’t forget this flight attendant can’t do laundry, run errands, hang out with friends, or tuck his children into bed at night when he’s away. He’s also working weekends and holidays and missing important events for the rest of his life – unless he’s off reserve. With fifteen years seniority at my airline I’m still on reserve at the most junior base in the system. Is that worth $9 an hour? Maybe. Maybe not. Depends on the person I guess. Keep in mind this same flight attendant is making top pay. If a first year flight attendant were to work the same trip and you were to take into account all those unpaid hours on company time, this flight attendant will make less than minimum wage. Flight attendants are a lot of things, but overpaid is not one of them.

After I graduated from college I actually gave up an opportunity to work for a well-known clothing line in New York City because they only offered 50K to start. I didn’t think that was enough to live on in one of the most expensive cities in the world. A year later I wound up living in Queens with so many roommates I have no idea how so many of us lived in the house while working for an airline that paid less $20,000 a year. I figured I’d do the job for a little while and eventually move on. But like so many flight attendants the job got into my blood and, well, I never moved on and I wound up having the best time of my life! For me life is about experiences and that’s one thing the job still offers, lots and lots of amazing and unusual experiences. Even though the job has changed drastically over the last few years and the pay isn’t all that great, whenever someone tells me they want to become a flight attendant I still say go for it! But I also explain how important it is to have a college degree and a back up plan in case the job doesn’t work out or the airline goes bust.

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Photos courtesy of Heather Poole and Davity Dave

EasyJet bans disabled, French government mad

EasyJet isn’t letting unaccompanied disabled passengers onto its flights, and the French government is furious. It’s threatening the airline with sanctions “with the greatest severity” for leaving these passengers on the ground. The government response was triggered by EasyJet‘s refusing to allow three passengers on flights after they bought tickets, citing safety concerns.

In a statement by the French transport ministry reported by the Sydney Morning Herald, “EasyJet cannot hide behind safety regulations for refusing to board passengers who have difficulty moving around.” It continued, “It must implement solutions adapted to each case, as most companies do. Otherwise it must be sanctioned with the greatest severity.”

EasyJet says it’s in discussion with the French government to work out a solution but noted through a spokeswoman, “European regulations oblige us to evacuate an aircraft in 90 seconds so we are authorised to ask someone to accompany (those needing assistance) to assure the safety of the person and the passengers.”

[photo by twinkleboi via Flickr]

Galley Gossip: Funny flight attendant book – Betty in the Sky with a Suitcase!

Ever since reading the book Betty in the Sky with a Suitcase: Hilarious Stories of Air Travel by the World’s Favorite Flight Attendant, written by Betty N. Thesky with Janet Spencer, I’ve been tempted to do a spin in the middle of the aisle as soon as I’ve finished serving my three rows to alert the flight attendant working on the other side of the cart that I’m ready to move. Normally we’ll patiently wait for our partner to finish serving or we might fill a few cups with ice, restock the cart or offer to make a few drinks, but in Betty’s hilarious book two flight attendants add a touch of disco pizazz to the boring beverage service routine. One of these days I’m going to do it – the spin.

If you’re looking for a book full of funny stories about flight attendants, pilots, ground crew and even passengers this is it! Reading it is like going to dinner with your favorite crew on a fun-filled layover. The crazy stories just keep on coming! While the book is full of laughs, there’s a lot to learn, too. Throughout the book Betty answers common questions asked by passengers every day. For instance…

The reason you have to stow your carry-on items and put away your computers is to avoid the possibility of having them act like airborne missiles.

The reason you have to return your tray table to its upright and locked position is so you won’t impale yourself on it if the plane crashes

The reason you have to return your seat to its upright position is to make evacuation easier in event of a disaster, to minimize whiplash, and to prevent you from slipping under your seat belt in the event of a sudden stop.

By far my favorite thing about the book is all the interesting facts at the bottom of each page, and there are 139 pages!

10 FUN FACTS FROM BETTY’S BOOK…
1. Around 25% of first class passengers pay full fare. The rest are upgrades, frequent fliers and airline employees.

2. Airlines update the fares in their computers about 250,000 times daily.

3. 12 million free tickets are issued annually due to frequent flier miles.

4. Airplanes take off and land every 37 seconds at Chicago’s O’Hare Airport.

5. The first airplane toilets were simply a hole in the fuselage of the plane through which one could see the countryside passing below.

6. The Unclaimed Baggage Center in Scottsboro, Alabama, sells about 10 million items from lost luggage annually.

7. One of the biggest planes is the Boeing 747. If set upright it would rise as high as a 20 story building

8. Air travel is the second safest mode of transportation. Only the elevator / escalator is safer.

9. Tolerance for alcohol drops by about 30% when you’re at 30,000 feet, so a few drinks will go a long way.

10. The longest flight in the world is the nonstop flight from New York to Hong Kong which travels 8,439 miles over the North Pole in 15 hours and 40 minutes.

Betty N. Thesky is a flight attendant who works for a major airline and the host of the popular podcast Betty in the Sky with a Suitcase. You can read more about Betty on her website BettyInTheSky.com

Daily Pampering: Three most luxurious first-class cabins

America can learn a lot from the Far East in the way of air travel. We rounded up the three best first-class cabins for your flying pleasure. After all, if you’re going to travel around the world, you might as well do it in style.

Singapore Airlines: They call them SkySuites, we call them ‘heaven.’ There are only 12 on each plane and if you’re lucky enough to grab one you can expect luxury like never before. Sit down in your leather-upholstered, Burrwood-trimmed seat that fully reclines and comes complete with a turn-down service and down-filled mattress and duvet. The first-class meals are prepared by world-class chefs, and you can choose your meal before the flight. Enjoy some Dom Perignon and Krug while you fly through the skies.

Cathay Pacific: From the concierge-style service at check-in to the on-demand prepared food in-flight, Cathay Pacific is worthy of a ‘most luxurious’ status. Once you sit down, amenity kits with Acca Kappa Italian products and Shanghai Tang pajamas await. The seat is easily extendable into a full-length bed with pillows and duvets and, thanks to a privacy screen, the seat is transformed into a cozy bedroom. The first-class ‘bedrooms’ give a whole knew meaning to sleeping in the sky.

Emirates Airlines: The first class, fully-enclosed cabins are relatively new to Emirates, but a welcome amenity to first-class fliers. The doors to the cabins can be opened and closed at will, and like your hotel comes with ‘do not disturb’ signal. The best part? Tall passengers will appreciate the no overhead bin space, but don’t worry – there is plenty of space to stow your carry-on. Our favorite part? The personal mini-bar is your pod.

Want more? Get your daily dose of pampering right here.

Southwest wins on bet against extra fees

How did Southwest score its recent record revenue? Well, it could be because it isn’t jacking up fees for all the extras. The decision to do business the old fashion way seems to have been good for a quarterly profit of $112 million and may provide a good reason for other airlines to reconsider these unpopular measures.

In a roundup of coverage on the airline’s quarterly financial results, USA Today, found the answer in reports by Bloomberg and the Las Vegas Sun, attributing the results to “the company’s policy of not charging for bags and excellent customer service offered by employees.”

Rather than take the short returns on charging for blankets and checked luggage, Southwest is apparently making a longer-term bet on customer satisfaction, with a policy that’s more likely to appeal to the average passenger.

Is it sustainable? Well, that remains to be seen. It’s worth keeping in mind, though, that Southwest has built its business on something of a contrarian strategy … and it’s been working.

[photo by Mr. T in DC via Flickr]