Galley Gossip: The REAL reason for no cell phones in flight

Recently someone asked me what the real reason was for no cell phones in flight. My reply, “Does it matter? You still have to turn it off and put it away.”

There are three things flight attendants should not discuss with passengers. They are religion, politics, and the reason why cell phone use is not permitted in flight. This is because everyone has their own opinion and people feel strongly about what they believe to be true. It’s not easy for some to agree to disagree and be done with it. The last thing we need in flight is a passenger who wants to argue. Trust me, we get enough of those without engaging in controversial conversations.

When it comes to why cell phones aren’t allowed on airplanes, a lot of passengers have come up with conspiracy theories. These grand theories all revolve around money. Call me crazy, but if the airlines could make a buck off of cell phone use in flight like they do with wi-fi, don’t you think they would have figured out how by now? And regardless of what I say, these same suspicious passengers are still going to do what they want to do – until I ask them to turn it off!

In 2006 Scientific American published a report that stated an average of four calls were made per flight. With so many people unable to “turn it off” literally, can you imagine what that number would be today! On a flight from Dallas to Oklahoma City I had remind sixteen passengers – sixteen! – not once, not twice, but three times to turn off and stow their electronic devices after we had backed away from the gate. And those were only the passengers I had caught red handed. These days passengers are pretty sneaky with their electronic devices. It’s impossible to check under every thigh and inside passengers pockets to make sure passengers are complying with only a few minutes left before take-off.

“When I forget to turn off my phone by accident, I notice the plane still finds the airport,” said one reader.

Thank God for that!

Do I think one phone will affect the outcome of a flight? No. Do I think several phones “accidentally” left on will bring an aircraft down? I don’t know. Maybe it depends on the number of cell phones that are left on and the aircraft equipment type. All I know for sure is I’d rather not find out the hard way. While there hasn’t been a case of a crash caused by cell phone interference, there are numerous reports that cell phones do in fact interfere, especially on smaller planes “where instruments are more sensitive because they rely on small changes to indicate direction,” explained a pilot.

Whenever I start to discuss cell phones in flight someone always brings up Myth Busters Episode 49: Cell phones on planes. Personally, I wouldn’t put a plane full of passengers lives in jeopardy because of what a television show had to say. And while they considered the theory “busted” the caveat was: why take the chance.

“Some European carriers allow mobile phones in flight – certified by the aircraft maker. They’d never approve it if it were unsafe,” said our very own Gadget Guy, Scott Carmichael, during a recent conversation.

May I point out we’re not in Europe! And batteries get run down searching for a signal. Signals are intermittent at best because the plane is moving at four to five hundred miles per hour. On top of that, “European carriers have pico cells on board to make sure in-flight calls are safe. US aircraft aren’t equipped,” explains Mary Kirby, Flight Global’s Runway Girl.

Why aren’t US carriers equipped like European ones? I think it’s safe to assume it’s because that would cost money. A lot of money! Passengers already complain about ticket prices that are cheaper than they were twenty years ago. No joke! Are you willing to cover the cost that will no doubt be passed on to you, the consumer, in the form of higher ticket prices when you’re already angry about having to pay for checked bags? That’s what I thought.

Now just for a moment let’s pretend cell phones have been proven to be safe to use in flight. Do you really want to sit next to the blathering idiot going on and on about how important he is, or the kid who wants to know what the “mutha F’er” did next, or the elderly woman discussing her rashes and lab results with a loved one? Didn’t think so. As for me, I’d rather not have to start policing passenger’s conversations when they become too loud and bothersome to those seated around them.

Photo courtesy of Getty Images and Jung Hong

Congress says airline fees, basic math obscure deals

Deal-hunting used to be relatively simple. You’d fire up your computer, hit a few aggregators and online travel agencies, maybe a few airline sites. Then, you’d pick your ticket and pull the trigger. The lowest number wins, right?

Wrong … at least according to Congess.

Down in Washington, the folks who’d rather not be distracted by continued high unemployment or wars in two countries dispatched investigators to dig into the wave of new fees introduced over the past few years make it hard to figure out where the best deal is. Your cheap ride seems great, of course, until you want to grab a pillow and check a bag … or not check a bag, depending on the airline.

According to USA Today:

Since 2007, many airlines have been charging for services that were traditionally included in the price of a ticket. That’s improved airline bottom lines in a tough economy but raised the ire of travelers who find themselves nickeled and dimed to substantially higher costs.

The mathematical gymnastics involved – e.g., adding a bag-checking fee to the ticket price – are more common in Europe, where easyJet and Ryanair have forced passengers to do addition for years.

While Congressional investigators don’t think passengers can do the math for themselves, it’s clear that the airlines have figured it out: 10 U.S. airlines raked in $7.8 billion in ancillary fees last year. Delta led the pack with $1.6 billion.

Photo of the Day (7.14.10)

When I was a kid, my sister and I used to sit on our back porch and watch the planes fly over our house in St. Louis, Missouri. We would make up stories about where the plane was going, who was on the flight and what the passengers might be doing when they arrive at their destination.

This photo, taken by Angie622 at Newark airport, captures the innocence of air travel and begs the question: If you could be on this plane, where would you want it go?

Have a photo that inspires air travel? Upload it to our Gadling Flickr pool and we might use your photo to feature as our Photo of the Day.

Airlines rejoice at return of business travelers

Business travelers are giving the airline industry a reason to be hopeful … which is strange. Usually, those guys are such a drag. Trust me; I was one of them for a while. Business travelers aren’t much fun at parties or anywhere else. Nonetheless, their presence on planes means more cash in the till for the airline industry, following two years of economic mayhem (and years of management that is what it is).

At a recent meeting of the International Air Transport Association, 700 industry leaders seem to have decided that the biz is headed in the right direction, though they remain cautious. Translation:

Cautious optimism means most airlines expect to make money this year after a couple of years of staggering losses, precipitated by the oil price run-up in 2008 and the global recession in 2009. A profitable airline industry could also be good news for business travelers as airlines restore the capacity they removed from the network during the last two disastrous years, putting many more seats on sale and offering a wider array of flight options on many routes.

According to IATA, the industry lost $80 billion in the last two years, four times the amount it dropped following the terror attacks of 9/11. Yet, the corner appears to have been turned. Originally, IATA predicted a $5.6 billion loss for the airline industry in 2010, but it has since changed the forecast to a $2.5 billion aggregate profit. This really only amounts to a margin of 0.5 percent (on revenues of $545 billion), which is basically irrelevant in light of the last two years’ losses, but at least it provides a glimmer of hope.
The suits are the reason for this mild form of airline economic bliss:

The rapid turnaround has been led by business travel. During the combined oil/economic crisis, business travel took the greatest hit with passengers traveling in international first and business class down by as much as 25% in May 2009 from the previous year. In contrast, the number of passengers traveling in international economy class was only 10% lower at its bottom point in March 2009 vs. the previous year.

Now that business travelers are back on planes, many problems are creeping toward resolution. Asia and Middle East are leading the recovery, but Europe is expected to lag, with an aggregate loss of $2.8 billion despite a forecasted passenger traffic increase of 2.9 percent.

You may not be crazy about all those cell phone-toting pricks lingering at the gate … but the airlines sure are.

Airline fees: Please don’t lie, don’t be moronic

As much as you may hate ancillary fees on airlines, they’re clearly making a difference. The nickel-and-diming of the average passenger was good for a whopping $7.8 billion last year … up 42 percent from 2008. Airlines are making serious cash on inconvenient fees, which means they aren’t going away. The coming travel market recovery (look for it in 2011) will put more asses in seats and, of course, more bucks in the airline industry till. What was $7.8 billion last year only has the potential to become much, much larger.

And that could be the problem.

It might not be easy to sympathize with the airlines, companies with well-entrenched reputations for being among the most poorly run enterprises since the dawn of capitalism. But, at least when they were on the ropes (for real this time … right?), we could stomach that the ancillary fees were a survival mechanism. When revenue per available seat-mile starts to come back, passengers will become increasingly offended by the price tags popped on blankets and baggage and everything in between.Fortunately, there is a silver lining in all this: anything we feel is totally irrelevant. Airlines will charge what they can charge. Since ancillary fees are a market-wide trend, we’ll have to get used to them. Some airlines aren’t heading down this road with zeal, but they may not go to your desired destination, making the offer of goodwill moot.

And, if the extra charges were slashed, ticket prices would just increase for no apparent underlying reason, and we’d all have to share in the cost of the blanket that the gump in seat 11D feels he needs to stay warm.

The real issue, it seems, isn’t prices – they are what they are. Instead, passengers would be happier less pissed if the airlines were a bit more transparent. Notes Tim Winship of SmartTraveler.com:

The word “sneaky” appears prominently and often in consumers’ grumbling about fee-for-all pricing. And more substantively, adding injury to insult, consumers can’t make meaningful price comparisons if they don’t have ready access to all-inclusive prices from all airlines, whether it’s on the carriers’ own websites or on the site of an online travel agent.

Full fee disclosure is something the airlines should have done proactively, from the beginning. Soon, they may have no choice-as mentioned above, the DOT has included language in its proposed passenger-protection legislation that would mandate up-front disclosure of all fees associated with a particular ticket price.

The winning (or at least non-losing) formula for airline pricing seems to be simple: don’t be stupid, don’t lie and don’t charge people for the lav.