Whose frequent flyer miles are most useful?

Like airlines, hotels, rollaboards and car services, not all frequent flyer programs are created equal. Plenty goes into measuring the quality of a particular rewards program. How difficult is it to redeem the miles? Can one redeem said miles on a partner airline or for other travel tidbits like hotel stays or car rentals? How many miles are required to make a booking?

It’s difficult to compare all of those data against what a particular traveler may need on a given day, so Ideaworks (link opens a PDF) ran a simple study: how easy is it to purchase an economy ticket with an airline’s miles?

Using a narrow sampling of available routes and itineraries, the study’s findings are pretty dramatic. Among US carriers, Southwest Airlines had the easiest to redeem miles, with 99% of queried itineraries available. Behind them, Alaska Airlines and Continental Airlines scored success rates of 75% and 71% respectively.

At the bottom of the heap? US Airways only returned availability on 10.7% of queried routes, while Delta Airlines wasn’t far ahead with 12.9%. Perhaps that’s why so many frequent flyers are unhappy with their respective mileage programs.

Indicative as these data are, it’s worth nothing that the small sampling taken by Ideaworks doesn’t fully represent the usefulness of each carrier’s miles. Route availability, network, seasonality and elite status all play a role in what routes are available to each traveler

[Via Smartertravel]

The top ten rudest flight attendants (among the top 50 major carriers)

Our old friend Doug Lansky has been a traveling whirlwind this year, collecting data and taking notes for his newly released book, The Titanic Awards, a compendium of the world’s worst travel mishaps. Below, he reflects on his experiences with flight attendants.

Even if you don’t have permanent scarring where the drink cart meets you elbow, you’ve probably flown enough to know that some flight attendants seem to handle the tired, agitated and even content passengers better than others. Perhaps it’s just a few bad apples, but it seems American and United have attracted (or trained) enough of them to share the title according to a survey of over 2000 people from 80 different countries, Disagree with these results? Take the new 2010 survey at TitanicAwards.com. For more fun survey results and other “Worsts of Travel” tales, check out the book, The Titanic Awards (Perigee, May 4, 2010).

Check out the results of the survey in the slideshow below.

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GadlingTV’s Travel Talk 012: Trains, planes, & mergers! Behind the scenes at Southwest Airlines, Gowalla & Gadling in Austin + a brand new GIVEAWAY!!


GadlingTV’s Travel Talk, episode 12 – Click above to watch video after the jump
Well, we’ve been bouncing around the country this week and have got a great show to prove it! From Dallas, Texas to Austin, Texas and finally Portland, Oregon – we’ll take you behind the scenes at Love Field Airport and the operational headquarters of Southwest Airlines!

In the news this week: United & Continental’s big merger, a new train makes tracks in a forbidden country, we look into the biggest World Expo in history, and find out why your toothpaste may once again be safe while traveling through Europe.

We get the inside scoop on Austin-based tech startup Gowalla, and catch up with Gadling crew for a day out on the town. Last but not least, we’re GIVING AWAY TWO FREE TICKETS on Virgin America!! Watch to the end to find out how to enter!!

Tune in next week for our full Portland, Oregon special!

If you have any questions or comments about Travel Talk, you can email us at talk AT gadling DOT com.

Subscribe via iTunes:
[iTunes] Subscribe to the Show directly in iTunes (M4V).
[RSS M4V] Add the Travel Talk feed (M4V) to your RSS aggregator and have it delivered automatically.

Links
Get the official scoop on the United/Continental merger.
U.S State Department’s guidelines for visiting North Korea.
Must Watch!! The Vice Guide to North Korea. An in-depth look at DPRK guided tours.
Going to the World Expo 2010? Download and print this form and read these instructions.
More Shanghai World Expo 2010 photos!

Contest:
We’re giving away two free tickets on Virgin America!

To enter, join our Facebook group and send us an email, telling us 1) where you would go 2) what you would do there 3) who you would take.

At the end of May, one lucky winner will be randomly selected from our inbox. So, get your friends to submit to increase your chances!!


Hosts: Stephen Greenwood, Aaron Murphy-Crews, Drew Mylrea
Special Guest: Jonathan Carroll, Jeremy Kressman.


Produced, Edited, and Directed by: Stephen Greenwood, Aaron Murphy-Crews, Drew Mylrea

Update **The current video has been revised from it’s original version at the request of Southwest airlines. We were given a sneak peak at the TSA’s baggage screening room and filmed bags being opened, which presented privacy concerns. That footage, as well as a mention of Southwest’s mechanical practices – has been removed.



Music by:
“Hraka”
Finn Riggins
myspace.com/finnriggins



All other music used in partnership with nonstopmusic.com

A modest proposal: Let’s ban large carry-ons altogether

A bill introduced in the U.S. Senate last week would ban airlines from charging for carry-on luggage, according to Reuters. Two senators rightly point out that carry-ons often contain items that are “important for the safety and health” of travelers, including medication and eyewear.

But can we please keep in mind that Spirit Airlines’ now infamous decision to charge for carry-on luggage only applies to items too large to fit in the seat in front of the passenger? You can still carry on personal items for free, and that would include a large purse, brief case, or backpack into which you can stuff whatever essentials or valuables you desire. Coats, strollers, cameras, and certain other items are also carried in-cabin for free.

Let’s get real here. To avoid looking disingenuous, Spirit should simply ban carry on bags altogether rather than making them a profit center. And the US Congress should let airlines conduct business as they see fit, and if it really cares about airline passengers, instead legislate a solution to the real safety risks of carry-on luggage.

Spirit’s CEO, Ben Baldanza, with some justification, claims that the overhead bin fee will discourage carry-on overcrowding and lead to safer air travel, both for flight attendants and passengers, who are sometimes injured when lifting heavy bags into the bins and by bags falling out of the bins, despite the airlines’ constant “bags do tend to shift in flight” PA announcements.

But most likely, safety isn’t the real issue here, at least not for an airline CEO. Baldanza also suggests that the airline will be able to board and deplane their aircraft faster, which implies that Spirit will profit by faster airport turnarounds, and thus be able to complete more flights per day and earn more revenue per plane (or fly more passengers with fewer multi-million dollar jets).

Is safety the real issue here?But if safety is really the issue, then the airline should ban large carry-ons altogether, rather than charging for them. Is a carry-on that is charged $45 any safer than one riding for free? Of course not. Indeed, in the infancy of commercial aviation, there were no overhead bins at all, just hat racks into which it was forbidden to place even the smallest flight bag or other hard object. Everything else went under the seat. (OK, OK, the seats were spaced farther apart, granted.)

In any case, the US Congress should back off. If Spirit or any other airline decides to ban larger-sized carry-ons for safety reasons or to charge for them for revenue-enhanhcement reasons or to discourage passengers from using the overhead bins altogether, then that’s their business. If the government were really consumer focused, they should recognize the health hazards of large carry-on luggage and encourage airlines to ban the practice altogether, following Spirit’s model of only permitting smaller carry-ons that fit under the seat.

And there are about a thousand other things Congress should focus on when it comes to air travel, such as fixing the air traffic control system.

Then we could go back to the old model of free checked baggage, or not. But that should be the airlines’ decision. Or maybe passengers will finally “get it” that the airlines don’t want to be carrying their luggage in the first place, and they’d learn the pleasures of 5-day FedEx Ground delivery service, at least on domestic flights.

Airlines could save millions, and offer free checked baggage once again.

Although putting an end to large carry-on bags, whether free or paid, would require the airlines to hire more baggage handlers and check in staff, who are paid relatively modest wages, most likely the carriers would come out ahead by boarding and deplaning planes far faster than currently possible. It doesn’t take an airline CEO with an MBA to figure out that if every one of the thousands of flights flown in the US each day could shave 30 or 45 minutes off of their schedules by turning around quicker at the airport, then the airlines would save millions in equipment, fuel and the more expensive salaries paid to pilots, who often sit around doing nothing while passengers attempt to stuff bags in the overhead bins, blocking other passengers from reaching their seats.

With the money they save, airlines could once again offer free checked bags, just like in the good old days, when flying was fun.

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George Hobica is the founder of Airfarewatchdog™, the most inclusive source of airfare deals that have been researched and verified by experts. Airfarewatchdog compares fares from all airlines and includes the increasing number of airline-site-only and promo code fares.

Galley Gossip: Switching seats, exit row safety & asking for upgrades

Recently on a flight a passenger took the empty seat beside me. He had an assigned seat that he left behind. If by luck of the draw I had an empty seat (true not paid for), then it seems to me that as a beneficiary of said luck that I have inherited certain rights. If the other guy had stayed in his OWN seat, I would have had the enjoyment of more space. His moving AFFECTED me. The only reason I point this out is because while my situation was benign, I know that sometimes these little irritations or frictions on flights escalate into real on board conflicts (fights), and while I am describing out a pretty subtle point here, I think that it is better for the flight crew to mediate between passengers using preventive practices (etiquette, courtesies, “rules” etc.) rather than letting passengers resolve them themselves, in those cases where we are dealing with seat assignments at least. – Trevor

I’m going to tell you what 90% of the flight attendants I know would say. You paid for a seat. One seat. Not two seats. Not an entire row. Just a single seat. So if a passenger wants to switch seats, that’s okay. The passenger is allowed to sit in “your” row. While at my airline passengers are free to move to any open seat available in their ticketed cabin, other airlines (regional carriers dealing with weight and balance issues and airlines who charge extra for certain seats in the same cabin), require passengers to ask a flight attendant before swapping seats. If the flight attendant says it’s okay, it’s okay, the passenger can move.

Just because you were lucky enough to to score an entire row to yourself does not mean you have “inherited certain rights.” Oh sure it’s annoying when someone who already has a seat invades your space, but imagine you are the one stuck in an undesirable seat and there are two open seats in the row behind you, wouldn’t you move? Should a passenger have to suffer just because someone else is the “beneficiary of said luck” when there is plenty of room for both passengers to stretch out and relax?

In the future, if you’d rather not sit next to anyone, try making your row a little less appealing. The most popular seat on the airplane is the aisle seat. Take it! Otherwise someone will plop down beside you. Then, after takeoff, spread out. Pull the tray table down and place something on top of it. Put a bag, coat, or book in the seat beside you. Pretend to sleep. Not many people are ballsy enough to wake a sleeping passenger. Try traveling with a packet of Kleenex. No one wants to sit next to the sick guy. Or better yet, travel with a child. Works for me. Passengers avoid kids like the plague. That said, if someone still wants to sit in your row, they can. So be prepared to move your things out of the way.Airlines are charging for exit row seats and I have been on two flights where they have remained empty and flight attendants required payment from passengers who requested to switch to them. My question is what happens in case of an emergency landing? Do you think it is safer to have an able bodied person willing to open the door sitting there? I can visualize pandemonium as people rush to the door. I think gate agents or flight attendants should be able to offer these seats to qualified passengers! – Laura

While it makes sense to have willing and able bodied passengers who meet the exit row criteria seated in an exit row in case of an emergency evacuation opposed to leaving those seats vacant, FAA does not deem it necessary. I could tell you why I think this is, but it doesn’t matter what I think, or what you think for that matter. It is what it is. My question to you is, if flight attendants and agents working for an airline charging an extra fee for the exit row could move passengers to the vacant seats for free, how would they determine which lucky passengers to choose without creating the same type of pandemonium? With all that leg room, the exit row is the most sought after row on the airplane! That said, I understand why some airlines, mostly discount carriers, are charging the extra fee. They have to stay in business somehow!

At my airline we do not charge a fee for the exit row, but our ticket prices are higher than most discount carriers and the exit row is often blocked just for frequent fliers. Nine times out of ten the most elite frequent fliers occupy the exit row and bulkhead seats. So while my airline isn’t charging a fee for the row, they are asking for something even more – passenger loyalty. It comes in the form of miles. So what’s worse, an airline charging a small price to anyone willing to pay for the extra space, or an airline who only rewards a select few? Wouldn’t you rather be able to purchase the seat than not even have a shot at it?

This summer my husband and I will be traveling internationally. (New York to Warsaw) We have never asked for an upgrade to first class. If the agent says there are seats available, is there a charge? Or just willingness to fill a few seats? Additionally, what is the “polite” way to request an upgrade? – Lecia

While it never hurts to ask, it’s highly unlikely you will get an upgrade to first class free of charge. Not with airlines losing money the way they are these days. Because so many people travel often, it’s unfair to upgrade one group of passengers over another without going through the proper procedures. Trust me, passengers are keeping tabs. If an agent were to upgrade a passenger for free, rest assured that agent would hear about it in the form of a complaint letter from another passenger who also wanted an upgrade. For an airline employee, upgrading passengers for free is not worth losing a job over. Remember passengers are miserable, flights are full, and agents are under a lot of pressure to get airplanes out on time, so if you decide to give it a shot, be polite, friendly, and honest about what you want. Agents have heard it all, every story in the book, from pregnancy to bad backs. An honest approach will only work to your advantage. Whatever you do, do not hover over an agent. That will only work against you. Simply wait until the agent has a free moment to ask your question, and then, after your request has been made, step away from the desk. The last thing an agent needs is added stress.


Photos courtesy of Matt Sidesinger and Rnair