JetBlue gives new terminal at JFK a dry run

by Grant Martin on

JetBlue‘s new terminal at JFK opens up on October first, and the airline is making sure to run it’s operations through the gauntlet before going live. We all remember what happened in Heathrow’s T5 earlier this year when they didn’t test their operations thoroughly enough: thousands of passengers and their luggage were separated and stranded, resulting in unruly passengers, thousands of complaints and an embarrased British Airports Authority.

To help simulate life in the fully operational T5, the New York City based airline has invited passengers to take the terminal on a dry run on August 23rd. That morning, over a thousand True Blue frequent flyers will converge on the terminal in a mock booking. Upon arriving at the airport they’ll be divided into groups and instructed on their roles — for example, four random people may be put together, given “luggage” and assigned an “itinerary” heading to Las Vegas.

Passengers will then go about as normal, checking in at the kiosks, sending their luggage through the system, going through the active TSA checkpoint and going as far as the gate before the simulation ends. Then, they’ll do it in reverse as if just arriving from their destination.

The trial is meant to test the opertion of the entire integrated teminal. As JetBlue spokesman Bryan Baldwin mentioned earlier to Gadling today, each of the systems have been tested independently, but the true trial will be under operating conditions with real passengers — which is what they want to create on August 23rd.

For their time, passengers will be awarded with JetBlue branded goodie bags, be fed and several may even win a flight or two on the airline. And they get to see the innards of the new T5, the long awaited oasis in JFK mayhem.

Unfortunately, the event has already booked and overbooked its capacity, so if you haven’t already responded to your invite (or didn’t get one), you may be out of luck. Keep an eye on Gadling and we’ll try to get some good photos and reports of T5 during the event.

AirAsiaX mulls charging passengers by weight

by Grant Martin on

Based on heated previous discussions here at Gadling, we know that the idea of charging passengers by their weight is a very touchy subject. In addition to the questionable legality of the concept, many are uncomfortable with the fact that one passenger may have to spend significantly more than the next — only to occupy the same seat on an aircraft.

For a while it was almost a joke — people knew that no American company would dare try something so bold at the risk of alienating the majority of their passenger base. Even Philadelphia Media Holdings ran a full page ad for a fake airline called “Derrie-air” to tease people and collect some marketing data on what the reaction would be.

Our new perspective on oil and the economy, however, is turning some of those chuckles into awkward inquisitions. Could someone really get away with charging a passenger by his or her weight?

AirAsiaX is starting to think so. Darren Wright, operating manager of the airline, recently told Travel Today that such extreme measures might be a possibility given the current state of the market. Stating that weighing each passenger could help balance cargo and overall aircraft balance, Mr Wright suggested that the measure “could help Aussies lose weight.”

No word on whether the airline is seriously considering the changes or whether Wright was just speaking candidly, but if something like this were to go into effect, it would surely rock the industry in which we now fly.

10 tips for smarter flying


Struggling airlines close airport lounges

by Grant Martin on

Scrambling to cut costs at every corner, airlines have now turned to their airport lounges as possible ways to save money.

If you’ve ever been walking through the airport and saw a business person on a Blackberry weaving through the crowd only to duck into a room labeled “Red Carpet Club” or “Admiral’s Club”, you know what I’m talking about. Airport lounges were created as a way to award elite and first class passengers for their business, make a little money on memberships and provide haven from the oft busy airport terminals that we deal with on a daily basis. For me, they’re a lifesaver, while others only view them as an extravagance.

Unfortunately, some of them just were not making enough money to justify their existence, so many airlines are closing their underutilized or overstaffed lounges. Delta just announced that it’s closing nine of its Crown Room Clubs, while United similarly is closing four. You can check out the UA lounges being closed here, while you can find the CRC’s that are still active here.

At the very worst, those who hold memberships to either clubs that are closing may be able to use partner clubs — holders of Crown Room Club cards should be able to get into other Skyteam lounges while United members can use Star Alliance lounges.

And if those aren’t an option? Try a magazine.

[Thanks to Moody75 for the link]

Qantas jumbo jet diverts after fuselage ruptures

by Grant Martin on

A Qantas jet bound for Hong Kong was forced to divert into the Philippines today, after a portion of the fuselage just in front of the starboard wing ruptured.

The explosion left a gash reaching into the cargo hold of the 744, resulting in a loss of pressure in that cabin and an emergency descent to 10,000 feet. Oxygen masks were deployed by the captain and the flight landed fortunately landed safely in the South Pacific without further event.

But what a scary event for passengers. Among not knowing what exploded on the plane, the extent of the damage, how/if the aircraft was going to land safely and the thought of a terrorist attack, I’m sure passengers were mortified. This CNN article points out that several passengers were vomiting as they exited the aircraft.

Was it a terrorist attack? From photos of the damage, it looks more like it was a materials failure (airlines run numerous x-ray and ultrasonic tests to normally prevent this). Who knows though. Someone could have also checked some hazard luggage that reacted in the cargo hold. I’m sure we’ll find out in the ongoing investigation.

Surprisingly, the passengers in the cabin took it fairly well during the descent. AP has some video taken inside of the aircraft and save for the oxygen masks being deployed, everything seems fairly orderly.

Are frequent flyer programs dying?

by Grant Martin on

With all of the recent cutbacks in the airline industry, frequent flyer programs are taking a beating. While passenger loyalty rewards are a great perk to air travel, any freebies given away by the carriers cut into the bottom line — a mark that has fallen under intense scrutiny over the last six months.

To mitigate some of the loss from award mileage and ticket redemptions, airlines are making it harder and more expensive to use to earn and use your miles. Just last month, Delta Airlines instituted a fuel surcharge for booking an award flight; now in addition to taxes that you pay for that ticket you’ll have to pony up up to fifty dollars for the privilege of booking it. Others, like American Airlines, are increasing the number of miles that you have to redeem for certain tickets and charging an additional fee to upgrade your seats into a higher class.

All of these changes are provoking industry analysts to worry about the future of frequent flier programs. George Hobica, founder of Airfarewatchdog.com, points out that some alternative reward credit cards are now more beneficial then keeping a miles card. Others, like Clark Howard point to the devaluing mile and wonder if it’s even worth accruing miles at all, saying “Don’t waste any effort chasing frequent flyer miles, which are like fool’s gold.”

Is the situation really this dire?For the casual traveler, it may be. Those of you who only fly once in a while and slowly earn miles up to a free ticket every five or ten years may see their award programs changed or their miles devalued from under their feet — such is the nature of business in a tight, evolving industry.

But for the acute traveler, there are many many reasons to still keep banking miles. Elite status, the key to getting upgrades, better seats and more miles is still a huge part of any mileage program and is still worth attaining. And there are still many uses for your miles — even if those avenues are harder to approach. Patience, timing and strategy play a critical role in making the correct award booking and with the right perspective it’s still possible — if not easy — to find award tickets.

If you want to bore down into the nitty gritty of making your miles work for you, here’s a tip: think about how much you travel and think about how much time you want to devote to working the system. If mile accrual is an every-so-often occurrence and you’re having a hard enough time finding a chance to cook dinner, you might want to relax, have a couple of bottles of wine and ask your neighborhood geek to look into your miles situation.

Alternatively, if you’re a 150k mile/year earner with some time at the airport lounge, orient yourself with Flyertalk, Airfarewatchdog and your local airline’s website. You’ll quickly learn how to best apply your miles.

Just don’t stop plugging your frequent flyer number into your reservations — trust me, it’s worth it.