The future at the airport involves your phone, fingers and eyes

by Scott Carmichael on

The year is 2016, you wake on time and make your way to the airport in your battery powered car. At the UnitedDeltaContinental airlines desk you wave your phone in front of the check-in kiosk and a green light indicates that you are cleared to proceed to the security checkpoint.

At the checkpoint, an agent waves his rfid reader tag in front of the wallet in your pocket, and you stick your hand in a biometric ID reader. The agent stares at a hidden display for a few seconds and allows you to walk through the full body scanner. As you pass through the device, you think back to the days when you had to place your bags on that stupid conveyor belt, and how it always delayed getting to the gate on time.

At the gate, you connect your iPhone 5G with the gate information system, and you instantly receive a message about your upgrade request, sadly you’ll be stuck in coach again for this flight.

Boarding is delayed 20 minutes, once it begins, your phone begins to vibrate that your boarding group is allowed to get on the plane. At the gate, you stare into the airline iris scanner, and the gate attendant allows you to board.

A lot of what I just wrote sounds very much like science fiction, but the idea behind it is based upon developments being made in the world of aviation technology. Airlines and airports have long been very outdated places, and innovation meant investing in new equipment, which is something airlines hate doing.
Mobile boarding passes

The “swipe to board” mobile phone boarding pass may not be here just yet, but the foundations for this kind of technology are already in place. Our very own Grant Martin was one of the first people to post a real life review of using an iPhone instead of a paper boarding pass, and wrote about his experiences here.

The idea of using your phone as a boarding pass is nothing new, but now more and more phones are being sold with large high-resolution displays, airlines are beginning trials that will allow you a true paper-free experience. There are even some phones out there with the ability to “swipe and read”, like a system being offered on some Nokia phones called “Near Field Communications“

My prediction? We’ll be seeing more airlines introduce trials of mobile phone boarding passes in 2009, and by 2011 all airlines will have the equipment in place to let you board using a bar code image on your phone display.

TSA/immigration biometric ID readers

In an ideal world (in the minds of the Department of Homeland Security), we’ll all be fingerprinted, and will have our personal information stored in a massive government database.

The first steps are already being taken at the immigration checkpoint where visitors to the country are fingerprinted. The next step beings early next year, when US Permanent Residents get fingerprinted when they return to the US.

As the fingerprint database begins to grow, it probably won’t be too long until someone floats the idea (again) of a national ID with fingerprint information.

Some airports already have government backed biometric systems in place; Amsterdam Schiphol introduced the Privium system back in 2001 and London airports have been offering passengers the ability to bypass the immigration desk with their IRIS system since 2006.

The US “INSPASS” biometric immigration system was in place as early as 1993, but was abandoned in 2002. The foundations of INSPASS are now being used for border crossings between the US and Canada in the NEXUS system.

My prediction? A nationwide US biometric database won’t happen for at least 10 more years. Privacy is something far too important to allow technology to intervene with, especially when the government has a poor track record of implementing these new projects. I do forsee larger projects by the private sector allowing travelers to pass the checkpoint faster. Clear already does biometric authentication at the airport, but only at a limited number of cities.

Security checkpoint full body scanners

The full body scanner is not new, but it is needless to say that the concept of a full body x-ray doesn’t sit too well with many people. The scanners are currently being tested at 10 different US airports, but the trial only involves offering the scanner as an alternative to a pat down in a secondary security search.

The obvious question is whether the scanner can see “everything”, and the answer is yes – the full body scanner will see all your “parts”, the TSA tries to alleviate passenger concerns by moving the screener away from the machine, hidden away in a dark room. Your face is also blurred on the display, so there is no risk of TSA agents pointing at you while giggling like little school girls.

Sadly, the truth is that the full body scanner is probably here to stay, and will eventually become the way all passengers are scanned at the airport. There is no denying that the ability to see right through you and your clothes is the most effective way to scan for weapons or other unwanted items at the airport. Whether this technology will also involve you walking through with your bags is just a matter of time.

My prediction? By 2012 we’ll have full body scanners at some of the major airports in the country, and by 2015 all airports will be scanning passengers with these devices.

Gate technology improvements

A large number of passengers at the airport already walk around with a Bluetooth enabled phone in their pocket, so when you mix that technology with tracking software, you end up with something that can tell where you are, or more importantly where you are when you should be at the gate getting on your flight.

Copenhagen airport has a system in place that uses this technology to track passengers who voluntarily participate in the program.

Imagine a world where the airport announcement doesn’t just ask Mr.Jones to proceed to gate 12, but also tells him to get the hell out of the duty free store and run, because it is a 9 minute walk from where he currently is.

My prediction? Within the next couple of years, we’ll see a true “real time” boarding announcement system that can communicate with your mobile phone. It may be as simple as an email telling you to hurry up, but I have no doubts that airlines will do everything they can to speed up the boarding process, and try to get a better idea of where passengers are when they should be at the gate.

Make your flight (and mine) easier this holiday season

by Tom Johansmeyer on

The holidays are coming, and people will be flying. If you’re one of them, instead of feeling angry and entitled in every line in which you late, make a concerted effort to improve your surroundings. No, I’m not talking about picking up garbage or holding the door for some old lady who will punish you with tales of her grandchildren’s accomplishments. Take small steps to become more efficient. You-and everyone around you-will spend less time in line, and you might just be almost happy with your trip.

Rule #1
If you see someone who looks like he travels regularly, do what he does. If he takes his license out of his wallet before reaching the security line, you should too. Did he just remove his laptop from his bag? Guess what … you’ll probably want to take yours from your bag. You can’t go wrong by copying someone who’s obviously smarter than you are.

Rule #2
Don’t prepare for the security stop when you’ve already bellied up to the X-ray machine. While you’re in line, do the following:

1. Pull your laptop out of your bag (if you have one)
2. Take your ID (license or passport) out of your pocket, bag, etc.; hold it with your boarding pass
3. Empty your pockets into your carry-on; do the same with your watch, cell phone and any heavy jewelry
4. Remove your shoes, and carry them on top of your laptop
5. Repeat #4 with your coat and hatNow, you have a stack of personal belongings on top of your laptop. Carry them like you did your books back in grade school. You can drop the laptop into one bin for the X-ray machine, pick up the clothing and drop them in the next bin. It’s fast. It’s easy. It doesn’t leave you screwing around while people are waiting.

Rule #3
Unless you’re moving, don’t pack like you’re moving. If you can’t carry it, don’t bring it. This is just common sense. Bringing gifts to family members you see rarely? Mail the packages. Hell, with the cost of extra baggage right now, it’s probably cheaper to engage UPS for this anyway.

Rule #4
Eating at the food court instead of home? This makes sense. After all, the long lines force us all to go to the airport earlier … just in case. There are more of us than usual, and we’re all friggin’ hungry. So, why the hell does someone who’s in line for an hour wait, ponder and stutter when placing an order? Next time you’re jammed up at Wendy’s, use those 30 minutes in line to think about what you want. By the time someone asks if you want fries with your burger, you should already know the answer.

Rule #5
Forget every rule of good parenting. Sometimes, you need to let your kid cry to learn a lesson. Here’s the problem: we don’t need to learn that lesson, too. Do what it takes to keep your kid under control. If that means coloring books, candy or … dare I say it … active parenting, do it. Do what it takes. Your round trip involves two days of your kid’s childhood. Whatever you do for the sake of expediency will not make a lasting impression.

Rule #6
Know when to quit. We all love to scream at airline employees, and we know they are lying to us. When they say that weather caused the problem on a sunny day, when they say that there are no more exit row seats, when they say the flight is overbooked … we just know it’s bullshit. So, we fight. Sometimes, it works. Appeasement in the form of flight vouchers, hotel stays and free meals sometimes flow. But, at a certain point, you need to know when to stop. If you’re on a full flight of people with super-triple-platinum status (and you’re not), don’t expect to get a damned thing. Accept that you will lose.

Fighting the good fight is okay, but at a certain point, you lose the crowd’s sympathy. Be aware that people who look like serial killers don’t often get what they want (or need).

You’re more likely to have a safe and happy holiday season if you follow my advice. So, I wish you all the best in the coming weeks, and I encourage you not to be a moron once you pass through those automatic sliding doors. It happens to all of us, but maybe if we all make that genuine attempt not to make airport life worse, we’ll all have a better time.

TSA to Create new Green “Family” Lane

by Grant Martin on

As holiday travel kicks into high gear, the Transportation Security Administration (TSA) has unveiled another tier to their security line scheme for getting passengers through checkpoints efficiently.

The basic system instilled earlier this year is currently called the “black diamond” self select system, which effectively attempts to separate passengers at the security checkpoint into groups. Those who know what they’re doing, or the experienced travelers move (quickly) through the black diamond line while the casual or inexperienced traveler will move (slower) through a separate blue square line.

Now there is a third group: The Green Circle line is designed for families traveling together and for those with medical liquids over 100mL. Theoretically, I suppose this would also be the slowest.

Note, if you have liquids still adhering to the 3-1-1 rule, you should still go through your regularly scheduled line.

In concept, black diamond self select system is a good idea, stratifying the hurried, experienced traveler away from the casual, relaxed passenger who takes his or her time at the checkpoint. But in practice, does it work? Say you’re a casual traveler, are late for your flight and show up to find that the black diamond line is 1/4 the length of the blue square line. You’re going to go to the short, line, right? Will things equalize out independent of line designation?

For the sake of less mayhem at the security checkpoint, I hope it works out. Stay tuned for some reports from the field.

10 tips for smarter flying


5 steps to smarter packing

Yet another TSA failure – missing uniforms and badges

by Scott Carmichael on

Several days ago I wrote about a TSA inspector who was helping himself to expensive items from our luggage. And today, a report issued by a government watchdog agency reveals that TSA staffers also seem to be pretty lax when it comes to items provided to them by their employer.

One of the most startling pieces of news in the report is that ex-TSA workers are not always returning their security badges, which can be used to enter “sterile areas” of the airport. They are also frequently keeping their uniforms. Amazingly, the TSA does not always seem to be in a hurry to get them back.

To me, this news just adds to the incompetence that is the Transportation Security Administration. In any corporate environment, access badges are linked directly to the HR system. When a staff member is terminated, or leaves the company, their badge has to be returned and it is deactivated. I find it beyond comprehension that ID badges used by people with access to the airport are not controlled by a central organization or that they don’t get the police involved when badges or uniforms are not promptly returned.

At the same time you and I are being searched for illegal bottles of water and nail clippers, there are TSA airport ID’s and uniforms unaccounted for. Forget the threat from the traveling public, before you know it we’ll need a TSA for the TSA.

As usual, TSA chief Kip Hawley is taking matters “seriously” and he announced that the “TSA shares the interest in improving their processes”. Thankfully there is some legislation in the pipeline that should increase oversight of who gets into the airport. In light of recent events, I also hope they take a close look at what gets out of the airport.

Souce: USA Today

Other travel troublemakers

Travel Fail

by Mike Barish on

If you’re as bored at work as I am, you’ve already discovered the joys of Fail Blog. This little gem popped up a few days ago. I knew that the TSA was strict about what items make their way onto planes, but when did we crack down on pants? What did pants ever do to anyone? Pants are one of the five most docile articles of clothing you can pack. I blame the proliferation of cargo pockets. Of course people are going to be fearful of your pants when they contain any number of secret compartments hiding mysterious items like wallets, passports and hard candies.

So next time you’re heading to the airport, leave your pants at home. The TSA is sure to appreciate how easy it is to search you while you’re in tightie whities and your baggage won’t be flagged. And don’t get cocky by trying to smuggle gas in your pants. As you can see above, that would be a double-whammy.