Best U.S. Airlines: 2013 Edition Unveiled By Airfarewatchdog

by Zach Everson on

Eight weeks remain in 2013-including the busy holiday travel season-but apparently Airfarewatchdog has seen enough. Last week it announced its picks for the best, and worst, U.S. airlines of the year. The top three were Frontier, Virgin America and JetBlue with United ranking last.

For criteria, Airfarewatchdog looked at canceled flights, on-time arrivals, mishandled bags, denied boardings and customer satisfaction. Interestingly, top overall airline Frontier didn’t rank at the top of any individual category.The entire overall results:

  1. Frontier
  2. Virgin America
  3. JetBlue
  4. Alaska
  5. Southwest
  6. Delta
  7. AirTran
  8. US Airways
  9. American
  10. United

A Guide To In-Flight Wi-Fi And Power Outlets

by Libby Zay on

In-flight internet access is on the up and up. Thanks to a list compiled by Lifehacker, it’s now easy to get a glimpse of just how much progress has been made over the past few years. It looks like AirTran and Virgin America are the best bets for in-flight Wi-Fi, while United Airlines is the worst. According to the company’s website, only 59 of the airline’s 700+ planes have Wi-Fi.

We did a little more digging to find out exactly where airline Wi-Fi stands (prices are for domestic flights), and here’s what we came up with:

*These fleets are serviced by Gogo Inflight Internet. Frequent fliers will want to consider buying a Gogo pass, which can cover all flights in a day or month. Since the majority of airlines use Gogo, one pass could cover multiple legs of a trip — even if different airlines are used.

It is also important to note that even if the airplane you’re flying has Wi-Fi, every seat may not have access to a power outlet. No airline has yet ensured outlets at each seat, but Seat Guru has documented where the power outlets are in each type of aircraft. Additionally, you’ll want to check and make sure you have the right adaptor, or you might find it difficult to get some work done at 10,000 feet.

What Would You Do With One Million Loyalty Points?

by Chris Owen on

That’s the question 10 lucky winners will need to decide in Best Western International’s Loyalty Millionaires promotion, a part of their 25th anniversary celebration. Two randomly selected winners will be chosen each week through July 14, each winning one million bonus points to redeem in any way they like, and not just on hotel rooms either.

“Whether it’s a trip with the family or that special something you’ve been saving for, we hope our 10 lucky loyalty millionaires get their summer off to a great start,” said Dorothy Dowling, senior vice president of marketing and sales for Best Western International in a Broadway World article.
With more than 60 redemption options starting at 8,000 points, including free hotel nights, retail gift cards like Starbucks, Target, Home Depot and Amazon, BWR members have countless options to redeem their rewards points. One BWR member recently redeemed their points for retail partner gift cards and used them to buy a tractor.
Redemption options include free hotel nights as well as retail gift cards like Apple, Barnes and Noble, Starbucks, Walmart, Target, Home Depot and Busch Gardens.

But what, exactly, might one million Best Western points get you? We did some calculations for a variety of stuff Gadling readers might want to have or do.For starters, a million points will get you about four months in a Best Western Hotel. But it will also enable buying 200,000 air miles on American, Delta, US Airways or Alaska Airlines. You could also get $3,846 in gift cards from Starbucks, Disney, Outback Restaurants or Dunkin Donuts. Want to spend those million points on gear? You could walk away with a Canon PowerShot A2600, some Beats by Dre Studio High-Definition Headphones, a Samsung 8GB Galaxy 2 Tablet 7″ Screen and tickets to see 400 movies at an AMC Theater with some change leftover.

Read more about Best Western Re
To enter, sign up for the free Best Western Loyalty program then register on the Loyalty Millionaire tab on their Facebook page.

New Aviation Technology Brings Safer Travel Today, Looks To Future

by Chris Owen on

Commercial aviation technology has come a long way since its first flight in 1914, a 23-minute flight between St. Petersburg and Tampa, Florida. Along the way, a great amount of the technology in today’s aircraft, enabling travelers to fly around the world, was developed right here in the United States. That tradition continues with some recent advances, in use right now or on their way, that address current needs and future concerns.

In Alaska, landing a commercial aircraft has its unique challenges. Mountains surround the airport in Juneau; Sitka’s small runway or Kodiak’s strip that ends at the side of a mountain have first officers watching the captains-only landings.

“The weather around here can be unpredictable,” said Clarissa Conley, the F.A.A. manager for Juneau International Airport in a New York Times report. “You name it, we’ve got it. And the terrain can make flying here pretty challenging, particularly when visibility is low.”

Addressing that specific issue of today, Alaska Airlines developed satellite guidance, a navigation technique that made landing at Alaska’s airports far safer and is a big part of the Federal Aviation Administration’s plan to modernize the nation’s air traffic system.Meanwhile, looking to the future, NASA is about to wrap up a three-week flight test of biofuels that began on February 28. Called the Alternative Fuel Effects on Contrails and Cruise Emissions (ACCESS) research, NASA is flying a DC-8 “flying laboratory” out of its Dryden facility, doing tests on biofuel that promise to collect data on emissions, engine performance and contrails. NASA does that by flying one of their Falcon jets as close as 300 feet behind the DC-8, mostly over restricted airspace.

But an AVWeb post notes NASA saying that “if weather conditions permit, the Falcon jet will trail commercial aircraft flying in the Southern California region, in coordination with air traffic controllers.” NASA does say that if following a commercial airliner, the distance will be ten miles between aircraft.

The NASA study and similar investigations by the European community hope to reduce dependence on fossil fuels and, in turn, reduce emissions by the commercial airline industry.




[Photo credit – Flickr user Niels van Eck]


Speed Through Airport Security Checkpoints, One Way Or Another

by Chris Owen on

As airport security checkpoints get more crowded and lines get longer, travelers are arriving earlier than ever to make that flight on time. Arrive late; miss the flight. Once at the gate, passengers may wait longer than normal as airlines juggle the start of boarding with actual anticipated takeoff time. Keeping passengers in the aircraft or on the ground too long may result in a hefty fine. While the aircraft may be ready and the flight crew willing, passengers may face delays beyond their control caused by budget cutbacks.

Frequently flying out of Orlando International Airport (MCO), I see crowds on most days at just about any time as vacationers come in town to visit Walt Disney World, Universal Studios or any one of a number of central Florida attractions. Frankly, the thought of the process being slowed down by budget cuts is terrifying to those who work out of that airport.

How terrifying? Enough to make frequent fliers re-think their game plans and look for new ways to expedite the boarding process.

Take The Express Lane
I recently re-joined CLEAR, the biometric fast pass through security at MCO. I had been a member in 2005 when the service had over 200,000 members. But shortly after a laptop with the names and detailed information of 33,000 CLEAR customers was reported stolen in 2008, the service shut down. Starting back up in 2010, I had thought about joining again but was a bit apprehensive about the whole program and lines seemed to move along pretty well at MCO anyway.

Then came talk of sequestering, budget cuts and TSA downsizing, which quickly reminded me just how much I hate lines, slow people and inefficiency. Example: On a rolling sidewalk at the Minneapolis/St Paul airport, clearly marked stand to the right, walk to the left, I made a point of educating our children that “there is no ‘mosey’ lane kids.”

Primed to take the bait of a LivingSocial CLEAR trial offer ($18 for three months, spouse included), we stopped by the CLEAR kiosk not long ago to complete registration. I answered a variety of security questions and gave prints of fingers and thumbs, along with a retina scan and a copy of my passport and driver’s license. The process took about five minutes. From what I could see, that was far longer than those observed going through the CLEAR security checkpoint.

Stopping briefly to verify their identity then right on through the normal x-ray scan without any wait has the potential to save passengers time. One TSA officer told me, without hesitation, that amount of time could be “hours if staffing is reduced.”

The main drawback with CLEAR is that it is only offered in a few airports. Besides Orlando International Airport (MCO), CLEAR service is available at Denver International Airport (DEN), San Francisco International Airport (SFO), Dallas/Fort Worth International Airport (DFW) and Westchester NY Airport (HPN).

Will I keep CLEAR after the three-month trial? Hard to say; at an annual rate of $179 per person, frequent fliers working out of a CLEAR-enabled airport will probably have no trouble justifying the price. As reports of actual government cutbacks cause longer lines, even less-than-frequent fliers could suddenly become interested, as I was.

For travelers not based by a CLEAR-enabled airport, there are other options though. To get there, we need to start by thinking outside of the United States.

Global Entry Program
International arrivals can speed up the process of entering the United States by using automated kiosks at most major U.S. airports via the Global Entry Program. I signed up for this one too because I have several international flights coming up in the next few months. The $100 fee is good for five years.

One of several Customs and Border Protection (CBP) Trusted Traveler Programs, including SENTRI (expedites crossing between the U.S. and Mexico), and NEXUS (expedites processing between the U.S. and Canada), Global Entry requires a fairly detailed online application to begin.

You’ll need your valid passport, driver’s license and a clean criminal record to get conditionally approved. A face-to-face appointment at an airport processing center completes the application.

TSA Pre✓
The TSA Pre✓ program allows some frequent fliers, invited by their participating host airline (Alaska Airlines, American Airlines, Delta Air Lines, United Airlines or US Airways), along with those enrolled in a Trusted Traveler Program, to speed through the airport screening process for domestic flights.

Odds are that if you qualify for the program through an airline, you already know about it. Those who don’t make it via airline invitation can back up to the Global Entry Program, pay the $100 for five years and enjoy the benefits.

Once enrolled in one of CBP’s eligible Trusted Traveler Programs, like the Global Entry Program mentioned above, air travelers are automatically qualified to participate in TSA Pre✓ when flying a participating airline at a participating airport.

To make that work, once signed up for a Trusted Traveler Program, travelers provide their Trusted Traveler account number in the “Known Traveler Number” field when booking travel.

That number, along with reservation information goes into TSA’s Secure Flight system and enables access to the TSA Pre✓ line at participating airports by embedding a secret code in boarding passes.

In addition to a faster lane, TSA Pre✓-approved travelers can leave their shoes, light outerwear and belts on and keep their 311 liquids packed away. Laptops and small electronics no longer have to be removed either. The program is no guarantee of expedited processing, as TSA will continue random checks, but it sure can’t hurt.

Orlando International Airport where I am trying the CLEAR membership is one of those airports.
Observing both the CLEAR line and the TSA Pre ✓ line, CLEAR seems to be the winner for speed. We’ll find out as we test both over the next few months.

[Photo Credits- Flickr user alist – tsa.gov – Chris Owen]