Controversy over Condé Nast Traveler’s World Savers Awards

by Sean McLachlan on

The popular magazine Condé Nast Traveler hosts the annual World Savers Awards to recognize the efforts of hotels, airlines, tour and cruise companies that give something back through their environmental or social programs. But one recipient of the 2010 award is attracting controversy over its actions.

Wilderness Safaris won this year’s award in the Health Initiatives category for its HIV/AIDS program, which includes the construction of clinics in South Africa, Zambia, and Malawi. Now Survival International, which supports the rights of indigenous peoples, says Wilderness Safaris falls short of its image as positive force in the community.

It points to its new luxury lodge, the Kalahari Plains Camp, set on the traditional lands of the Bushmen in Botswana. The lodge boasts a bar and swimming pool while the Bushmen have to walk for miles to get water. The local people used to have a well, but the government capped it when it kicked the Bushmen off the land in 2002. Survival International and the Bushmen went to court and won the right for the Bushmen to return to their lands, but the government still won’t allow them to reopen the well.

Wilderness Safaris says providing water isn’t their responsibility, but Survival International points out that they constructed a well near one of their resorts in Zimbabwe in order to attract more wildlife.

How much responsibility does a resort have to the local community? Tell us what you think in the comments section.

[Photo courtesy Ian Beatty]

Virgin America: Financials prove service makes a difference

by Tom Johansmeyer on

We’ve all gotten used to bailing out airlines that can’t figure out how to take care of their paying customers, operate profitably or otherwise get their respective acts together. And, there really isn’t much hope of this situation changing. To be an airline, in general, is to be dysfunctional … until you look at the new entrant, Virgin America. The privately held carrier announced on Friday that its revenue surged 38.3 percent from the third quarter of 2008 to the third quarter of 2009.

The airline has amassed a collection of awards to back up its commitment to customer service, including “Best Domestic Airline” in Travel + Leisure‘s 2009 World’s Best Awards and “Best Business/First Class” among domestic airlines in Condé Nast Traveler‘s 2009 Business Travel Poll. And, the fact that the 1,500-person company is adding jobs in this market — beating both the recession and its worsened form in the travel business — suggests that it is possible for an airline to not just survive but actually succeed.

David Cush, Virgin America’s President and CEO, says, “Despite an uncertain economic climate since our 2007 launch, we’re pleased to report steady and strong financial performance and our first quarterly operating profit.” He adds, “At a time when flyers are more discerning than ever, it is clear that our low fares, award-winning guest service and innovative amenities continue to convert a growing network of loyal travelers. We look forward to bringing our unique value proposition to more travelers as we grow in 2010 and beyond. ”

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But, enough of the soft stuff — let’s turn to the numbers. That’s where you’ll find the truth in these matters. Cost containment and operational efficiency helped Virgin America post a record load factor of 86.6 percent, an increase of 5.2 percentage points year-over-year. Costs per available seat mile were pushed down 33.9 percent (24.4 percent ex-fuel), and operating income swung from a $54 million loss in the third quarter of 2008 to a $5.1 million gain this year. Along the way, Virgin America realized a mishandled baggage rate of 1.18 per thousand — three times better than the industry average. And, it attained an on-time rate of 87.2 percent.

Sorry to go “quant” and dwell on the numbers a bit, but they speak to a common theme here at Gadling: whether the airlines are doomed to fail … and be propped up by the government taxpayers and fail again … and so on. Virgin America’s proved that an airline can amass 1.1 million loyalty program members and fly 5.8 million passengers in just over two years and still find a way to get into the black. There is probably market share gain in this airline’s future, but it is making a big mistake: by not screwing up, it’s taking a pass on all the free money the feds are more than willing to give to an industry that refuses to help itself.

The Pierre spends $100 million for five diamonds

by Tom Johansmeyer on

It took $100 million in renovations, but The Pierre is now open … an occasion celebrated almost immediately with a AAA rating of Five Diamonds. The Pierre is now among only 113 hotels in North America and the Caribbean. Set just up from the corner of Central Park South and Fifth Ave and with amazing views of the park, The Pierre is inches from any luxury offering you could possibly want.

Heiko Kuenstle, the hotel’s general manager, says, “We are honored to receive this award in our first year of re-opening,” which he describes as “a tribute to our staff and our pursuit of excellence.” Kuenstle continues, “Our determination, from the moment we took over management of this hotel in 2005, has always been to be recognized as among the very best hotels in New York — which of course is tantamount to ranking among the world’s best. We say that with a full understanding that our job now only gets harder and that is to live up to the five diamond rating, every day and in every interaction with every guest.”

The Pierre is a Taj Hotels property, and Raymond Brickson, CEO and managing director of the parent company, is obviously psyched about the news. “Taj has always prided itself on running some of the best hotels in Asia,” he notes, “a fact that has repeatedly been acknowledged in international ranking going back decades. In India, our home base, Taj has always been synonymous with the very best.” Brickson explains, “We are just delighted with this AAA Five-Diamond award because it is an acknowledgment that Taj style and ongoing pursuit of excellence have been successfully transferred to North America.”

Nominees for Planeta.com’s Ecotourism Spotlight Award announced

by Katie Hammel on

Planeta.com, a website dedicated to ecotourism and encouraging environmental conservation through tourism, has announced the nominees for its Ecotourism Spotlight Award. The Award honors the tourism boards that promote ecotourism through their websites, both by highlighting their own efforts and by helping travelers connect to independent tour providers who operate using sustainable practices.

The award was created in 2007 to encourage National Tourism Boards to promote ecotourism within their countries and to reward those who were doing so effectively. The winner in both 2007 and 2008 was Ecotourism Laos and the site is nominated again this year, along with Quito Visitors’ Bureau, Responsible Tourism Guide to the Mekong, and Failte Ireland.

The voting is open to the public on Planeta’s website and will continue through August 31. The winner will be announced on September 27, World Tourism Day. So cast your vote, and check out the sites to see what each is doing to promote ecotourism in its country.

Vote for America’s best bathroom

by Sean McLachlan on

It’s a room we visit several times each day, but the humble bathroom (john, head, bog, loo, etc.) is rarely celebrated in its true glory. Cintas Facility Services, a leading provider of bathroom supplies, wants to change that with its America’s Best Restroom Award. Check out their website to see the nominees and vote for your favorite. A good bathroom is the traveler’s best friend, and should be appreciated.

But we here at Gadling are too well traveled to get all starry-eyed about the glories of the garderobe. We’ve dealt with squishy Asian squat, public lavatory putrescence, and outhouse odor. So let’s hear your votes for the world’s worst bathrooms. Here’s my nominee:

In 1996 I left the Iranian border town of Zahedan and entered Pakistan. My first stop was Taftan, a miserable hole if I ever saw one. The streets were nothing but sand. Trash blew between bare concrete houses. Moneychangers swarmed around me like flies. Flies swarmed around me like moneychangers. Then disaster struck–I had to go to the bathroom.

The public toilet next to the bus station was an area about ten feet to a side enclosed by a concrete wall. There was no roof. There was no door, only a blind turn before you entered a sandbox that looked just like the street except that it was covered in crap. The flies here were so thick that I put my bandanna over my nose and mouth so I didn’t inhale any. There was no escaping the smell. I picked my way through a minefield of human waste until I found a clear spot for both my feet. The flies were relentless, and I had to fan myself constantly so they didn’t get stuck to my business end.

Like everywhere in South Asia, foreigners get stared at in Pakistan, and they make no exception for foreigners squatting with their pants down. A small crowd of other squatters stared at me with undisguised curiosity as I did what I needed to do and fled as quick as I could.

I only stayed in Taftan an hour until I could catch a bus for Quetta, but I will always remember the bathroom there, and the fact that I got pick-pocketed. They only got about five dollars worth of Iranian rials, but it’s the thought that counts. The thought of some guy’s hand in my pocket. I hope, I pray, that it wasn’t one of the guys watching me in the bathroom.

Think you can beat that? Give it your best shot.

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