Last week a 5-foot-4, 110-pound woman was removed from a Las Vegas to Sacramento Southwest flight in order to accommodate an overweight teenager who required two seats. Despite paying full-fare for the last available seat, the anonymous woman was booted off the flight when the heavier passenger boarded the plane just before departure. Southwest admits their handling of the incident was “awkward” but were reluctant to ask for volunteers to deplane as the overweight person was a minor and they didn’t want to cause her further embarrassment.
This isn’t the first time this year Southwest has had a weight-related controversy. In February, director/actor Kevin “Silent Bob” Smith tweeted that he was deemed a safety risk and bumped from a flight after he refused to buy a second seat. The airline claimed they were acting in accordance with their “Customer of Size” policy, but apologized to Mr. Smith. In response to this latest incident, he tweeted “Now me AND my wife can get booted off Southwest… TOGETHER!”
How do you think Southwest Air should have handled the situation?
[Photo credit: Flickr user David Reber]