Ryanair: get in shape, carry your own bags

by Tom Johansmeyer on

European object of disdain low-cost carrier Ryanair is always looking for ways to save a few bucks. From pay-to-piss to the fat tax, the airline has put forth a stream of ideas that really haven’t gotten off the ground. Well, CEO Michael O’Leary has a new one to add to the list: mandatory luggage self-service.

Under this new model, passengers would carry their bags through airport security and drop them at the steps at the bottom of the plane. Turnaround times remain a concern – as they are for the fat tax. Let’s be realistic: the only people in the airport more likely to screw something up than baggage handlers are the passengers themselves.

If you spend 15 minutes staring at the menu at Sbarro and can’t figure the damned thing out, you probably shouldn’t be trusted to carry your own bags.

Bravo Alaska Airlines – bag not on the belt in 25 minutes? $25 off your next flight!

by Scott Carmichael on

It doesn’t matter how much of an experienced traveler you are – if you checked a bag, you are at the mercy of someone in the basement of the airport to get your bag.

I’ve had my bags tagged “priority”, and still spent 2 hours waiting for them to appear on the carousel.

Alaska Airlines understands our frustration, and is introducing a “Baggage Service Guarantee” which will go into effect on July 7th.

Their guarantee is simple – if you wait more than 25 minutes for your bags to reach you, you’ll get $25 off your next flight, or 2500 frequent flier miles.

Of course, their timing is a little suspicious, because they just announced that they’ll be joining the ranks of other airlines that charge for all checked baggage. Your first bag will cost $15, the second $25 and the third $50. This probably means people will secretly be hoping for their bags to take their time, so they can make some of that money back.

Airport baggage thief admits to stealing over 600 bags

by Scott Carmichael on

Yikes. Turns out not all baggage thieves are sophisticated criminals.

Dallas police just arrested 39 year old Patrick Brown who was stealing up to 3 bags a day from Dallas/Fort Worth, Houston and Tulsa airports.

He’d wait at the carousel, then when bags circled once or twice, he’d snag them and leave the airport.

In total, he stole over 400 bags from DFW, 200 from Houston and an unknown number from Tulsa. Brown stored the bags in a storage unit, and sold them at a local Dallas flea market.

A buyer at the flea market discovered a name tag in the luggage, contacted the rightful owner, and the police got involved. So, if you passed through any of those airports, and you thought your bags never made it to the carousel, you may want to contact Dallas police.

Airlines losing less of our baggage – for the wrong reasons

by Scott Carmichael on

Here is (what should be) a great piece of news from the aviation world – domestic US carriers are losing fewer of our bags.

A staggering 1.3 million bags were not lost when compared to statistics from the previous year.

Normally, airlines would have a good reason to be proud of this result. It could be because they are paying more attention to their baggage procedures, or simply that their staff are learning to be more respectful of our belongings, but sadly, the reason they are losing less luggage has a far more logical explanation.

People are not checking as many bags.

The airlines, in their infinite wisdom decided that checking a bag is a luxury that should be sold to us, in addition to our ticket fee.

Too many passengers refuse to pay this fee, so as more people drag all their luggage on board the plane, fewer bags have to be placed in the baggage hold. It all makes perfect sense.

American Airlines was the clear winner with a 26% improvement over 2007. But of course, American Airlines was also the first of the major carriers to introduce the pay-to-check baggage scheme.

Eventually, the whole thing will probably come back and bite the airlines in the ass. As more people carry more stuff on to the plane, departure times will get delayed, flight attendants will have to spend more time finding space for bags that don’t fit in the overhead compartment, and passengers will still get their bags checked for free when the crew have to do a gate check for any bags that can’t be stored in the cabin.

Ryanair removes the airport check-in desk

by Scott Carmichael on

By now I’m sure everyone has heard of Ryanair, the cheeky European low cost carrier. Their insanely low fares have turned them into the third largest airline in Europe.

Of course, in order to offer low fares, you need to cut a few corners. You won’t find any free pretzels on Ryanair. In fact, pretty much anything service related is either non existent, or requires an additional fee.

Their latest cost saving measure is to completely remove all airport check-in desks. That’s right – the familiar desk at the airport where a smiling airline employee would get you checked in and on your way to the gate is being replaced by the Internet.

Ryanair now expects all their passengers to check-in using the web. Of course, this would not be a huge issue if anyone could use the service, but non-EU passengers on Ryanair are unable to do a web checkin. This means that anyone without a European passport will be forced to use (and pay for) the single baggage drop desk at each Ryanair location.

We’ve finally reached a point where a super cheap ticket starts to look less and less interesting. What good is a $20 ticket when the cost of checking in at the airport and taking 2 bags with you can add an extra $80? I’ve long joked that we’ll eventually see an airline charge for using the bathroom, but now I’m convinced that we’ll actually see that happen some time this year.

(Via: The Telegraph)