Passengers left without luggage because of airlines refusal to pay overtime

by Scott Carmichael on

Oh how the mighty have fallen. A decade ago, British Airways referred to itself as “the world’s favorite airline”. Now, they are quickly becoming the world’s worst.

After their planned strike was canceled, it became obvious that staff morale was at an all time low – something that became painfully obvious last Friday night at London Heathrow. A flight arriving from Prague got into the airport over an hour late, mainly due to the bad London weather.

Sadly, the baggage handling team at terminal 5 reached the end of their work day, and nobody at British Airways was willing to authorize overtime pay. End result — luggage stays on the plane, and the staff all go home.

Passengers had to wait for hours till the morning crew arrived at the airport. Some of these customers had been stuck at the airport for almost 6 hours. Of course, British Airways blamed everything on the bad weather, and apologized for the situation. Sadly, this is the same airline that once left 100’s of bags out in the rain, so they have a pretty nasty history in dealing with luggage.

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Husband and wife team steals 1,000 bags

by Tom Johansmeyer on

If you were to steal 1,000 pieces of luggage, where would you keep it all? Wherever they shoved the bags, Keith Wilson King and Stacy Lynne Legg-King saw the police pull them out of their house one-by-one and stack them in the yard. The duo had been pinching luggage from the baggage carousels at the Phoenix airport, amassing an impressive collection of stolen goods … so big the police couldn’t provide an exact number.

Phoenix Detective James Holiday called what the Kings did “a livelihood,” rather than the pieces of luggage picked up a bit at a time or only as a one-shot deal.

Keith King was originally arrested three weeks ago for misdemeanor theft. The police kept an eye on him, though. When he went back to the airport again, the police followed him home (on Monday). The next day, they searched the King home and found many, many more. Both King and his wife were arrested, with the latter also picked up on charges of tampering with evidence.

The moral of the story? Be careful what you check!

[Photo by sun dazed via Flickr]

Ten passengers we love to hate: Day 3 – Baggage claim vultures

by Catherine Bodry on

We already covered passengers who won’t move to the right on the escalator, and those who bring hot, smelly foods on to the plane. But my personal (non)favorite is those folks who press their shins right up the baggage claim conveyor belt, in the hopes that it might help them spot/claim/get to their bags faster.

People! At the Anchorage airport, there is a bright yellow line painted all the way around and about a foot and a half away from the baggage claim belt. This line is for you: it quite clearly indicates that you should remain at least that far away, so that other people can see and grab their bags.

The last thing I feel like doing after being crammed into a germy metal tube for however many hours is bump shoulders with and act polite to folks crowding around the luggage carousel. When you stand right up against it, not only do I have to crane my neck and hop up and down like a deranged cheerleader in order to spot my luggage, I also have to wade through you and others like you to try to get it. If everyone would just mind the yellow line, then every single person would be able to spot their luggage and not have to body slam accidentally bump into those who hover like vultures.

For more passengers we just love to hate, click here.

Ryanair: get in shape, carry your own bags

by Tom Johansmeyer on

European object of disdain low-cost carrier Ryanair is always looking for ways to save a few bucks. From pay-to-piss to the fat tax, the airline has put forth a stream of ideas that really haven’t gotten off the ground. Well, CEO Michael O’Leary has a new one to add to the list: mandatory luggage self-service.

Under this new model, passengers would carry their bags through airport security and drop them at the steps at the bottom of the plane. Turnaround times remain a concern – as they are for the fat tax. Let’s be realistic: the only people in the airport more likely to screw something up than baggage handlers are the passengers themselves.

If you spend 15 minutes staring at the menu at Sbarro and can’t figure the damned thing out, you probably shouldn’t be trusted to carry your own bags.

Bravo Alaska Airlines – bag not on the belt in 25 minutes? $25 off your next flight!

by Scott Carmichael on

It doesn’t matter how much of an experienced traveler you are – if you checked a bag, you are at the mercy of someone in the basement of the airport to get your bag.

I’ve had my bags tagged “priority”, and still spent 2 hours waiting for them to appear on the carousel.

Alaska Airlines understands our frustration, and is introducing a “Baggage Service Guarantee” which will go into effect on July 7th.

Their guarantee is simple – if you wait more than 25 minutes for your bags to reach you, you’ll get $25 off your next flight, or 2500 frequent flier miles.

Of course, their timing is a little suspicious, because they just announced that they’ll be joining the ranks of other airlines that charge for all checked baggage. Your first bag will cost $15, the second $25 and the third $50. This probably means people will secretly be hoping for their bags to take their time, so they can make some of that money back.