Survey Suggests American Airlines Has Rudest Employees Among Domestic Carriers

by Laurel Miller on

According to a recent Airfarewatchdog study, a preponderance of surveyed travelers think that of domestic air carriers, American Airlines has the “rudest employees.” United was a close runner-up, followed by Delta.

Ranking last (which in this case, means winner) is a four-way tie, between Alaska, JetBlue, Frontier and Virgin America. Hmm. Seems budget airlines know how to bring it.

Here’s the full list polled in alphabetical order:

AirTran 4%
Alaska 2%
Allegiant 3%
American 25%
Delta 18%
Frontier 2%
JetBlue 2%
Spirit 10%
Southwest 6%
United 21%
US Airways 12%
Virgin America 2%

Our friends at Airfarewatchdog run these unofficial consumer surveys every now and then and this is a great snapshot of the general consumer psyche. Bear in mind though, this data is unsubstantiated and unverified, so take it with a grain of salt. In our experience, most of the airline employees regardless of the airline are pretty darn chipper.

[Photo credit: Flickr user Fabird Blue]

Daily Pampering: Three most luxurious first-class cabins

by Melanie Nayer on

America can learn a lot from the Far East in the way of air travel. We rounded up the three best first-class cabins for your flying pleasure. After all, if you’re going to travel around the world, you might as well do it in style.

Singapore Airlines: They call them SkySuites, we call them ‘heaven.’ There are only 12 on each plane and if you’re lucky enough to grab one you can expect luxury like never before. Sit down in your leather-upholstered, Burrwood-trimmed seat that fully reclines and comes complete with a turn-down service and down-filled mattress and duvet. The first-class meals are prepared by world-class chefs, and you can choose your meal before the flight. Enjoy some Dom Perignon and Krug while you fly through the skies.

Cathay Pacific: From the concierge-style service at check-in to the on-demand prepared food in-flight, Cathay Pacific is worthy of a ‘most luxurious’ status. Once you sit down, amenity kits with Acca Kappa Italian products and Shanghai Tang pajamas await. The seat is easily extendable into a full-length bed with pillows and duvets and, thanks to a privacy screen, the seat is transformed into a cozy bedroom. The first-class ‘bedrooms’ give a whole knew meaning to sleeping in the sky.

Emirates Airlines: The first class, fully-enclosed cabins are relatively new to Emirates, but a welcome amenity to first-class fliers. The doors to the cabins can be opened and closed at will, and like your hotel comes with ‘do not disturb’ signal. The best part? Tall passengers will appreciate the no overhead bin space, but don’t worry – there is plenty of space to stow your carry-on. Our favorite part? The personal mini-bar is your pod.

Want more? Get your daily dose of pampering right here.

Continental Airlines voted best for North American business travel

by Grant Martin on

Recent polling by Business Traveler Magazine on the best carriers in North America reports that Continental Airlines is on top of the heap.

The newswire report is ambiguous on what criteria the contenders were judged upon, but I’ll bet its got a great deal to do with updated technology, solid accessibility to the North American markets (and Central America for that matter), meals in all classes and their superior first class product.

I flew on Continental a few times over the past year and I mostly agree. While their economy section is on par with other carriers, their first class is pretty excellent. Their pursers bring a miniature table cloth to put on your tray during meals and bring every course (yes, there is more than one course) out with nice table and flatware. Perhaps that’s why it was rated so well by Business Traveler Magazine — they’re the ones that are most often in first.