Top ten ways to become an obnoxious business traveler

In my many years of travel, I’ve come across my fair share of completely obnoxious assholes. The kind of traveler that flies mainly for business, on tickets paid for by his or her boss. They usually have a ton of status, but because they never pay for these tickets themselves, they have earned themselves a false sense of entitlement.

You’ll laugh at these things – but they are all from real people I’ve encountered.

“DYKWIA”

Use this phrase a lot. Do You Know Who I Am is one of the most important tools of the obnoxious business traveler. The gate agent or flight attendant may know your name, but without your constant reminding of your importance, they’ll never know just what a big shot you actually are.
Don’t just “have status” – wear it!

Don’t settle for knowing you are an elite “platinum global services 1K member” – buy a lanyard and wear your elite status card around your neck. This way people can see how important you are. Wave the card at anyone that gets in your way.

Remember the phrase “this is not your cabin”

Once you are settled in your first class seat, pay close attention to people who don’t look like they belong in your cabin. Feel free to tell them that the economy class cabin is in the back of the plane. Apply the same logic in the elite boarding line at the gate, or the elite check-in desk. Bonus points for using the phrase “shoo” in your rant.

Always remember that you are more important than the airline staff

If an airline employee gives you a hard time, remind them that you are more important, that you make more money, and that you pay their salary. It is important to make sure these people know their place. The phrase “I pay your salary” is a sure way to remind them that they need to help you.

Always carry too much luggage

Don’t settle for checking bags, that is for tourists and people with floral pattern luggage. All your bags belong in the main cabin. Ignore the gate agents talking about how many pieces of luggage you are allowed as those rules don’t apply to you.

Boarding first is a sign of how important you are

Being in “group one” is a bit of an insult to you – the airline needs to invent a secret “group zero” for people with your status. So, when you arrive at the gate, be sure to walk up towards the boarding doors and make it obvious that you will be boarding first. The objective here is to prevent being blocked by the status-less riff-raff.

Talk loudly on your phone

Remember that your loud and obnoxious phone calls are another way to show people how important you are. Use lots of big words to confuse the uneducated people listening in on your call.

Also, don’t forget to keep talking when you approach a customer service desk. Your call is always more important than their time. Walk up to the desk, hand them your ticket, and use hand movements to explain what you want them to do – but don’t stop talking, no matter how unimportant the call may be.

Tell, don’t ask

When requesting changes from the airline, always tell them, don’t ask them. The commoners “ask” for an earlier flight – you tell the airline what you want, and demand that it happens.

The flight attendant is once again the stewardess

Forget the whole “we are here for your safety” mantra – the flight attendant is actually a stewardess. Think of them as your personal servant. Don’t settle for “a coke” – make insane demands. Ask for two and a half slices of lime with your coke. Or a coke with 4 ice cubes. Anything to make their lives just a little more miserable is going to make you feel a little happier with yourself.

Always take your time

Never let anyone rush you. If you are blocking the aisle when everyone wants to disembark, relax for a moment. Take your time to put your jacket on, turn on your phone and check your messages, and don’t worry about the 140 people standing behind you. They are nowhere near as important as you.

(opening image: Getty)

Business travelers will take upgrades over free food and web

If you were traveling on business, which would you prefer: free in-room internet access, frequent room upgrades or complimentary breakfast? According to a poll of Hilton’s HHonors program, the room upgrade hit #1, followed by the free grub and finally comp’ed web access. Barbara De Lollis, of USA Today‘s Hotel Check-In column, speculates that this is because business travelers want comfort and can convince their companies and clients to pick up the tab.

Reading this article made me think back to my years on the road as a management consultant, and to my surprise, my behavior aligned with the survey results. Room upgrades mattered most. I’d get a bit more elbow room. It wasn’t about status, importance or even being able to run laps around my temporary living room. Larger guestrooms – and suites, especially – allowed me to put more physical space between where I lived and where I worked while on the road. When workdays stretch past 16 hours, it’s important to have any coping mechanism you can grasp, and being able to segment off the work space sure helped.

While I personally detest the hotel practice of charging for web access, it’s never an issue when I’m traveling on business. The companies and clients for which I’ve worked have picked up the tab without a second thought. When on vacation, I regularly had my companies pick up my internet tab, as well, a small price for them to pay to have access to me while I was away. Likewise, clients and employers pay for food. And personally, I’m rarely thrilled with the food offered at free hotel breakfasts and when I travel on my own, I usually pay for a good meal than suffer through a free one. Also, I never really ate breakfast during my road warrior days, and I know I wasn’talone. So, a free breakfast is really … well … worthless.

What’s missing from the survey, unfortunately, is club-level access. When I was on the road all the time, this was my favorite amenity. It gave me a place to go other than my room, where I could get a drink, grab a snack and unwind. Hiltons definitely delivered best on club lounges, with the two most memorable for me being the Hilton Embassy Row in Washington, DC and the Hilton in London, Ontario. The former was comfortable and great for networking, and the latter had the best club-level service I’ve ever experienced.

Business travelers forced into coach may never see first class again

When the economy imploded, corporate business travel took a nosedive. Those companies that still allowed their staff to fly, changed the corporate policy forcing everyone into the back of the plane.

Within many companies, travel policy allowed for first or business class travel on long flights, while others had policies in place that allowed premium cabin travel for high level executives.

To save money (and public humiliation), coach became the new standard cabin for most business travelers, while everyone waited for the economy to recover.

Now there are small specks of light at the end of the tunnel, there is some bad news for business travelers expecting to get back to the front of the plane – companies are enjoying the savings, and may keep the current policies in place. This is good news for some, and bad news for others.

  • Travelers paying their own way for Business or First will see emptier cabins, and (hopefully) lower prices as airlines scramble to fill their premium cabins.
  • The business travelers are going to have to get used to traveling with the commoners, and eventually become commoners themselves (boo hoo!).
  • Airlines are going to have to make some tough decisions – on some routes, they’ll probably remove premium seats, or in some cases they’ll move from three class planes to two class planes. Others may remove premium travel altogether.

The numbers are not looking too bad for the airlines – coach bookings are up 5%, but premium travel is only up 1.8% – given how dismal the past couple of years have been, I’d say any gain is a good gain, even if it does mean fewer people up front.

Virtuoso Travel Network sees travel market comeback

The latest study from the Virtuoso Travel Network sees international leisure and luxury travel on a pleasant trajectory, providing a glimmer of hope for the beleaguered travel market. Corporate travel, on the other hand, continues to lag, but that’s a function of the economy and companies that will err on the side of fiscal conservatism for a while.

The member survey by Virtuoso, which consists of travel retailers, reports that 39 percent of respondents se international leisure travel as most insulated from broader econmic pressures, and stays of three-to-five days have continued to go strong (according to 21 percent of respondents). Few see the long vacation and corporate segments as resilient – only 18 percent and 13 pecent, respectively. But, more than half see both the corporate and leisure markets bouncing back in the next six months.

“Many people are not aware that travel represents the world’s largest service industry; that it makes up 9.4 percent of the world’s GDP and 220 million jobs worldwide. Travelers benefit the world economy and deepen world understanding. We are happy to help people travel again while benefiting countries that rely on tourism revenue,” said Virtuoso CEO Matthew D. Upchurch, CTC.

Eighty-one percent of Virtuoso members have reported a year-over-year increase in future bookings, and 80 percent report that sales are up over the last three month.

Foreign visits to the U.S. show signs of life

Travel to the United States finally grew in October! After six months of declines, thanks to an Easter bump in April, foreign visitation finally ticked higher, an increase of 1 percent year-over-year, according to data from the U.S. Department of Commerce. If you take the holiday factor out of the equation, the last year-over-year increase came in August 2008. It’s difficult to tell whether the October gain signals a turn, since the 2009 result was measured against the first month following the financial mayhem of September 2008.

Four million people visited the United States from abroad last October and spent $10.3 billion in the process. Unlike the visitation statistic, spending was down … considerably. The cash shelled out by international visitors was off 13 percent year over year. But, the declines are shrinking. For the first 10 months of 2009, visitor spending amounted to $100.9 billion, a decline of 16 percent from the same period in 2008.

Thirteen of the top 20 countries in terms of visitation to the United States posted increases in October — six of them in double digits. Brazil, Australia, China, South Korea, Venezuela and Colombia delivered the greatest gains.The news was mixed from our neighbors. Visits from Canada fell 1 percent from October 2008 to October 2009, which is still an improvement over the year-to-date decline of 7 percent. Mexico, meanwhile, showed a 2 percent increase in October and a 5 percent decline for the year. Slightly more than half of the 4 million visitors to the United States came from overseas — i.e., not Canada or Mexico — an increase of 1 percent year-over-year. Through October, 19.8 million people crossed water to hit the United States, an 8 percent drop from the first 10 months of 2008.

Visits from Western Europe were down 5 percent for October and 11 percent for the year, while Asia posted a 2 percent gain and a year-to-date decline of 11 percent. The greatest gains were in the South American market: visitation to the United States was up 22 percent for October and 6 percent for the first 10 months of 2009.

[Photo by hjl via Flickr]