White Collar Travel: Five embarrassing confessions of a business traveler

by Tom Johansmeyer on

Business travelers love to look poised, in control and too important for mere words, but there’s a dark side to the lifestyle that can be downright comical. Sure, some of it will come across as sad, depressing or simply stupid. When you step back from it, though, it’s hard not to let out a chuckle. The trivial becomes incredibly serious, and almost every situation seems like an opportunity to pull off some grand scam that truly isn’t worth the effort.

I’ll confess: I was guilty of much (well, all) of what you’re about to read. I can take some comfort in the fact that I wasn’t alone, but that also means I spent a lot of years associated with some pretty strange people.

1. Hoarding soap
Might as well start off with the lowest of the low: I’d always swipe the soap. It’ not because I was broke – if I were, stealing soap wouldn’t have done much for me. How much does the average guy spend on soap? Ten bucks a month? I’ve never broken down the expense, but it can’t be more than a rounding error in the average household’s budget. In pocketing the soap, felt like I was somehow winning an undefined competition. One day I realized I had more soap under the sink than I’d ever use and called it quits. Well, it wasn’t a lifetime’s worth – I’d only scrounged enough for around two years.

2. Dashboard Chinese
Expense management was always a priority – and not just for the company. I quickly realized that you could scrounge a few extra bucks if you got creative with your meals. Generally speaking, you could count on at least one team dinner a week, which meant no cash but you got to eat better than a normal human being.

The other meals on the road? Skip breakfast in favor of in-room coffee (or nab something free if complimentary continental breakfast). Lunch was best in a subsidized employee cafeteria, or absent that you go on the cheap with pizza or a burger. So far, the day cost around $5, against $5 for breakfast and $10 for lunch (back then, at least). Dinner’s the tough one, and you only get $20. On one project, I found I could get a quart (yes, that’s how it was measured) of chicken and broccoli at a frightening-looking Chinese restaurant on some back road in Whippany, New Jersey … for $5.

Per diem: $35
Total cost: $10
Difference: $25
X5 days on the road: $125

It may seem demented at first, but that strategy turned into an extra $500 a month.

3. Road warrior
Why fly when you can drive? While the prevailing view of business travelers is that we’re addicted to points, the reality is that we all cave in the face of something far more attractive: cash. Mileage is better than miles, especially since it accumulates more quickly and offers faster gratification. Driving distances that should be flown was a great way to stuff your bank account, especially if you were about to leave the road to look for a new job.

4. Overpaying for points
Well, it’s not always true that we’ll take cash over points. Perhaps the greatest flaw in economics is that human beings are rational – especially human beings who spend 15 hours a week on planes and in airports. There are circumstances in which points trump cash, even though this is irrational behavior. Now, I’m not talking about actually buying points (at least not directly). But, when you have a choice between airlines, it’s often tempting to take the more expensive ticket on the airline on which you’ve been accumulating miles, even if you have to pay the difference personally. It’s rationalized as the present cost of a future upgrade.

5. Accepting a layover
Like overpaying for miles, this isn’t entirely rational (okay, it’s not even close). When the time you spend at home every week is measured in hours rather than days, you’d think nothing matters more than taking the shortest route possible from Point A to Point B. When you’re living on a precarious balance of caffeine, nicotine, liquor, adrenaline and greed, however, there’s little room for that sort of thinking. To keep your miles on one airline, you accept a layover rather than switch airlines to spend less time in the sky. Trust me: it makes sense at the time … even though you’ll never use them.

White Collar Travel: Four ways a Kindle can improve your productivity

by Tom Johansmeyer on

I’ve known several white collar folks who have spent their last hours in the office before a business trip printing off material to read on the plane. Laptop battery lives are never long enough, and nobody wants to waste it on reading. So, killing a few trees can buy a bit more in-flight productivity. This means filling a bag until it’s almost to the point of bursting, though, as well as having to lug around a few extra pounds. Once on the plane, paper is strewn across the tray table and become sdifficult to manage. It’s a colossal pain in the ass, but absent a better alternative, trafficking in paper is the best available alternative.

It doesn’t have to be this way any more – not with the Kindle.

For travelers, an e-reader like the Kindle (or similar products from Sony or Barnes & Noble) already eases the travel load by taking the books out of your bag and sparing you some space and weight. These devices can also alleviate the paper problem. The Kindle can handle PDF files, so you can catch up on the reports, white papers and other industry information you usually put off reading until the wheels go up. You recapture time lost to printing (for you or for your assistant), and you obviate the need to carry and sift through all that paper.

There are several other advantages as well:1. Getting through security
Nobody associates paper with inefficiency at an airport security checkpoint. It doesn’t set off any alarms and won’t get you a pat-down. But, when you’re extracting your laptop out of your bag, you could wind up pulling a stack of paper out with it, which you’ll have to shove back in there while people are waiting in line behind you … impatiently.

2. Waiting at the gate
The dynamic here is similar to the one on the plane, though not as drastic because you can spread out a bit. Even with more space, you’ll still have to find the paper you want and get it back into your bag, which isn’t life-changing, but it’s a headache you don’t need when you’re traveling.

3. You get more done during the flight
You lose time sifting and sorting paper when you’re on the plane – shuffling, stuffing, trying to make it all fit again. The e-reader is a single device that’s slim and easy to fold and slide. And, you won’t have to reorganize your documents when you get to the office or your hotel room.

4. Packing to go home
Doubtless, you’ll be able to jettison much of the stuff you printed for your first flight before you return home. But, you’ll probably print out a new stack for the new flight. The last hours of a business trip tend to be packed already, so you may not have time to do all the printing you want. Even if you do, it’s still another item on the checklist that you’d probably prefer to skip. With the e-reader, your to do list gets a little bit shorter.

Read more White Collar Travel here.

White Collar Travel: Five reasons to book your hotel stays in blocks

by Tom Johansmeyer on

Cost-conscious businesses are always looking for ways to reduce travel expenses. So, if you can find a way to cut yours a bit, you’ll get some credit for budgetary discipline, which is always a plus when times are tough. Take the right approach, and you may be able to improve your travel experience, too. If you plan to stay at the same hotel for several months, it may make more sense to make a long-term reservation than to book a week at a time. In addition to saving some money, you’ll be able to cut the amount of stuff you tote with you on the plane and have the same room every week, which means fewer trips to the wrong door when you’ve been at the hotel for sixteen weeks in a row (or longer).

If your project is both long-term and unlikely to change, contact the hotel and ask what they can do for you. Explain the situation – it won’t take long; most of them are incredibly familiar with the business travel dynamic – and ask if they can work something out with you. You’ll have to commit to paying for weekend days as well, but if the overall cost works out in your favor, it’s still a savings, and that makes it inherently valuable.

This won’t work all the time. But, even if the long-term rate works out to a breakeven proposition, it still may be worth accepting. Here are five reasons why:1. No more check-in lines
Checking in is a pain in the ass. Even if you have super-duper-elite status, the short line still takes time. You have to step up to the desk, leave your credit card and get the rundown on the hotel. Some of the introductory remarks may be curtailed when the front desk staff recognizes you, but it still takes time that you don’t want to spend – especially when you’ve just gotten off a plane or left the office. Book for the long run, and you’ll be able to go straight to your room.

2. Lighter load
Since you’ll have the same room every week, you can leave a lot of your stuff there. Run the numbers and see if it’s cheaper to use the hotel’s cleaning service because of the money you’re saving. You can have your clothes picked up the night before you leave and find them waiting for you when you arrive. If you’re working in a major city, you can always drop your clothes off at a wash-dry-fold service and pick them up when you’re back in town. You’ll only have to carry your laptop and books Kindle.

3. Predictability
Peak periods can sneak up on you, especially if you’re staying in the same location for months at a time. Rates can spike with little warning, putting you in a position to have to explain the increased cost to your boss or client. You can avoid this with a long-term reservation, which makes budgeting and forecasting much easier for those who have to do it.

4. No more wrong door
It happens to the best of us. You get to your hotel room, swipe your key and push – nothing happens. You try it again … with the same result. The third, fourth and fifth times, you get angry and finally march down to the front desk ready to raise hell. The polite, professional employee then reminds you of your room number, which isn’t the same as the one you just tried to enter. Embarrassed, you go to your room – the right room – to find that there’s nothing wrong with your key. If you have the same room every week, you won’t have a sheepish look on your face the next time you walk by the front desk.

5. Informal perks
The hotel staff will be told that you’re going to be around for a while. Everyone will know who you are and how valuable your business is to the property. Occasionally, you’ll get your bar tab comp’ed or find a bottle of wine in your room. From time to time, the general manager will keep an eye out for you and ask how your stay is (which the staff will notice). You can’t always quantify this, but you’ll definitely feel the difference.

Read more White Collar Travel here.

Ask Gadling: How do I extend the benefits of my elite status?

by Grant Martin on

This week’s question comes from Julie in Ann Arbor, Michigan

“This year I have Gold Medallion status on Delta, which I probably won’t ever have again. Are there any good programs or perks that I qualify for now that I won’t in the future and should consider taking advantage of?”

Gadling: The Gold Medallion status that you’ve earned on Delta Airlines is a valuable perk. With it, you’re entitled to a 50% 100% earned mileage bonus on all of your flights, select seating (including bulkhead and exit row seats) and two free checked bags, among other perks, during this year’s travel. You can find a full list of benefits on Delta’s website.

If you earn 50-75k miles this calendar year you’ll be able to retain these perks, while if you fly only 25-50k miles your status will drop to silver. Below the 25k mark, your status will drop to nothing on the 1st of March, 2011. Those two extra months in the beginning of 2011 are rollover months during which you’ll retain your 2010 status (and perks) but against which you’ll earn miles for the 2011/2012 years. So if you don’t earn 25k miles through the end of this year, well, you can try to earn 25k in January and February of 2011 to keep your status active.

But if your status is due to expire irrespective of your travel plans, there is not much you can do to extend your benefits into next year. The best way to take advantage of 2010’s status is to coordinate and travel as much as you can (perhaps at the whim of one of your friends) before February 28th, 2011. In addition to the upgrades and bonuses that you’ll get as a gold, you’ll also be entitled to numerous other benefits including Delta’s new Sky Priority service.

View more Ask Gadling: Travel Advice from an Expert or send your question to ask [at] gadling [dot] com.

One forward reaching benefit that you may want to consider is enrollment in the Delta Sky Clubs. While not as nice as they once were, Sky Clubs provide a pleasant oasis from the normal airport hubbub with free limited snacks, televisions, soft chairs and wireless internet. Memberships range from one year to three years to a full lifetime, and those rates are discounted based on your elite status.

Though there aren’t many ancillary benefits that Skymiles Gold can afford with other companies, you may want to consider trying to “status match” to another airline. At year’s end, get in touch with a competing airline, tell them that you’re switching preferred carriers and ask for similar status. They’ll ask you to send over your credentials and depending on their policy, should give you some sort of status. I’ve done this with British Midlands (bmi) before and have been very pleased with the accompanying benefits from Star Alliance Gold.

If you haven’t earned enough miles by March 1 2011, it’s not unheard of for the airline to offer you a “soft landing” from gold to silver, though given Delta’s recent revenue management tactics this may be a far reach. A polite letter to Skymiles indicating your planned flights (ie revenue) upcoming may further validate your case.

Until then, take advantage of your status and hoard as many miles as you can. Skymiles has been particularly stingy on releasing inexpensive rewards lately, so you’ll need every single mile that you can get your hands on.

White Collar Travel Four barriers to giving up the road warrior lifestyle

by Tom Johansmeyer on

Some people are born for the road. They love getting on a plane every week, enjoy staying in hotels and look forward to the excitement that every new destination will bring. They are the distinct minority. Most have good days and bad, a few hate it, and many, after a while, look to give up the life and move on to something normal. With the demands of business travel – and the jobs that usually put people on planes a lot – it’s natural to want something that puts you in your own bed every night and doesn’t entail work weeks that can last 80 hours (or more).

When many people hear a frequent business traveler complain about the grind, they ask the obvious – and not inappropriate – question, “Why don’t you give it up?” what they don’t realize is that extracting yourself from a travel-heavy job isn’t easy. There are the financial implications, of course. Giving up a job with a major accounting or law firm, for example, can require a pay cut. This may mean making major adjustments that include moving to cheaper digs. These changes don’t happen overnight. It’s tough to have sympathy for people who are making good bank, so this argument tends to fall on deaf ears. The other factors, however, are harder to ignore.

Let’s take a look at four barriers that frequent business travelers have to overcome to get off the road and assume a typical professional (and personal) life.1. The job hunt
Thanks to job sites and cell phones, the early stages of the hunt are easy to address from a hotel room, airport … anywhere, really. But, turning a nibble from an e-mailed resume into a new way of life is a bit more challenging. You need to be able to show up for an interview. After the phone screen comes the face-to-face portion, and freeing up the time to do that can be tricky. Sometimes, you can plan a doctor’s appointment or other reason to stay at home an extra day and use the opportunity for an interview, but a demandin project won’t always allow you the flexibility you need. There are breaks between projects, but that leaves only a small window of opportunity. It can take more than a year for your search to turn into a new gig.

Sometimes, you just have to wait for Lady Luck to step in. The first time I left the road, I had the advantage of a great economic climate and a short travel week (three days instead of five) that left me two days to use for an interview. The one person with whom I needed to interview but couldn’t was fine with a phone interview. If I’d had to go through multiple rounds (which is the norm), I would have been stuck.

2. Comparable work
Depending on the road warrior’s profession, it can be difficult to find similar work that doesn’t involve travel (this can be particularly vexing for consultants and investment bankers). The well-educated, highly talented and experienced professionals that you find in the frequent traveler community can struggle to convince employers that their unique backgrounds satisfy a job description’s specific requirements. When this happens, there’s no alternative but to book another flight and pack your bags.

3. It’s hard to quit the devil you know
For professionals who started their careers in travel-intensive jobs, leaving the road can be scary: they have to turn to a way of life they’ve never known. They don’t know what it’s like to go to the same office every day – commuting is little more than an abstraction. They are unfamiliar with having the same boss all year long and may not be able to grasp what the nature of their work will be like. I remember leaving the road for the first time and having to construct an impression of what it would be like to go to the same desk five days a week – I lasted seven months before I was back in travel-land.

4. The money does matter
If you have a family to support, announcing that you’ll be moving to a smaller house or apartment isn’t always an option. You’re makin a decision that can affect everybody, and even if it works out in the long run, you’ll have to shake everyone’s life up for a while. With school years to consider – and school districts, for that matter – timing is everything. Also, you may have to sell a home and buy our rent another, which isn’t easy to do from the road. The pay cut itself may not be important, but everything that follows from it is.

For those who are still single, it’s much easier to make these changes, but the process still involves plenty of disruption, which is compounded by taking a new job in an environment that is completely alien.

Ultimately, of course, something has to give. Some road warriors save up some extra money so they can quit and live off their savings until they find new jobs. Others are able to find potential employers willing to interview them on weekends. And, there are always those who just stay on the road, figuring that relief will come, well, when it comes.

Read more White Collar Travel here.