Confessions of a casino manager – fun facts about super high limit gambling

On my recent press trip to the Planet Hollywood casino and resort, I had the pleasure of meeting Mr. Bill Zimmer. Mr. Zimmer is the VP of casino operations for Harrah’s Entertainment in the Las Vegas area. This means he oversees all gaming activities at hotels like Bally’s, Paris, Caesars Palace and Planet Hollywood.

Mr. Zimmer has been in this business since the 70’s, and has been a casino manager for over 30 years – which gives him a very impressive amount of knowledge about what goes on inside his casinos.

During our chat, I learned a lot about high limit gambling, and how hotels treat their high rollers. If you believe what you see in James Bond movies, you’ll think can walk into a casino, drop $500,000 on the table and put it all on black. In reality, it really isn’t that simple.

When a very high limit player picks a casino, it is actually up to the casino to decide whether they want to take the risk. If a gambler has a million dollars to spend, he or she will contact the casino, and draw up a contract. In the contract, all the amenities the hotel provides to the gambler will be outlined, and the gambler will commit to a certain amount of gaming.

Amenities for a high roller include flights on private jets, the largest suite available, dining options at any restaurant with the best available table, free VIP show tickets and even things like free spending money if said gambler is accompanied by his wife (or someone else special). In some cases, his special lady friend can take a limo to the Caesars Palace Forum Shops with a $10,000 check, courtesy of the casino.

The chip tray at a high limit table will be stocked with as much as $1.5 million on a weekend. On this weekday there was a mere $690,820 in chips. This is also the closest I’ve ever been to this much money. The only thing standing between me and this $690,820 is a plastic panel, lots of cameras and an unknown number of security guards.

On the topic of theft and fraud, Mr. Zimmer showed his experience in the industry – he had plenty of stories to tell, but only a few details he was willing to share. He acknowledged that theft is of course an issue, and that people do indeed try to walk out of the property with chips belonging to the casino, but even just looking at him, you can tell he’s already checked you out long before you even shake his hand. This is a man who is paid to know what is going on at his tables.

The quickest way to get rich is to mess around with chips, or to do a grab in the chip tray. But he assured us that the people watching the tables know every single trick in the book, and that anyone stupid enough to try and grab their fortune would not make it past the exit door. Technology also plays a roll in the casino, and he can always tell exactly where chips are.

His final story was by far the most interesting – at the end of last year, a high roller visited Vegas with $5 million in gambling money, and started to find a casino willing to host him at their tables. Most of the properties politely refused, including the casinos Mr. Zimmer runs. Eventually the gambler found a casino (which I won’t name here), and several hours later, he left the building with $25 million of their money, wiping out a large part of their profit for the quarter. Apparently, when it comes to very high limit gaming, both parties are gambling with their money.

When asked how well he knows the major players, he told us that if the player is in a position to play the high limit tables, he’ll know who they are, what they play, how well they play and some other handy nuggets of information. If a new player shows up, the information is shared between all Vegas casino managers, and anything interesting worth telling other local casino managers is just a speed-dial away.

Many thanks to Mr. Zimmer for his fascinating insights into this world, and to Harrah’s Entertainment for hosting the event.

My trip to Planet Hollywood was part of a Harrah’s Entertainment press trip. All opinions and photos are my own.

Gaming hotels coming to New York City

New York might soon host a new type of high-roller.

Kuala Lumpur-based Genting Malaysia Bhd is planning to invest $1.3 billion on a gaming facility at New York City’s Aqueduct racetrack, located in Queens. According to Hotels Magazine, the proposed facility, called Resorts World New York, will house three proposed hotels.

Genting currently operates and has ownership stakes in more than 10,000 hotel rooms around the world, including the world’s second-largest hotel in Malaysia. According to the story, the video lottery license granted to Genting is the only one within the New York City limits and Genting will pay a licensing fee of $380 million to the state of New York.

The gaming facility will also contain several restaurants, a shopping center, a spa, a recreational area and an outdoor terrace able to accommodate up to 10,000 people.

We want to know: What do you think about the new gaming facility?

Las Vegas resort offers guests the chance to win buffets for life

Anyone who has been to Las Vegas knows there are two things worth staying up late for: the nightlife and the buffet.

Now, the M Resort Spa Casino is giving more than 150 guests the opportunity to win buffets for life, one year or six months as part of its “Biggest Winner Club” promotion starting Monday, August 2.

Belly up to the buffet and grab your one entry with the purchase of any meal at the resort’s Studio B Buffet, which was recently awarded the coveted title of “Best Buffet in Las Vegas” from the city’s daily newspaper. The buffet features more than 200 items daily and guests can enjoy beer and wine selections at no additional cost. Among the more than 117 television screens, the buffet also features a live cooking show and great views of the Las Vegas Strip.

The “Biggest Winner Club” prize includes: — One VIP Studio B Buffet pass (for life, one year or six months) entitling the winner to enjoy a complimentary buffet for two daily. — Priority Line Pass and seating in Studio B for up to four (4) guests. — Custom-designed Studio B VIP t-shirt, hat and M apron. — Two tickets to any Martini Time show, based on availability.

Drawings for the winners will be held every Monday, Wednesday and Friday at 7 pm at Studio B Buffet. Winners will have 24 hours to claim their “Biggest Winner Club” prize. The resort plans to pick more than 150 guests to give this coveted prize to so your odds of winning are pretty good.

Las Vegas, off the beaten Strip

The Las Vegas Neon Museum doesn’t announce itself with flashy lights; you have to find it in less obvious ways. Take a $20 dollar cab ride up to northern edge of Sin City, past the baking asphalt parking lots erupting with weeds and stout pawn shops eager with WE BUY GOLD placards, to the nondescript building the museum calls home. That’s when you’ll see it. Across the street, shimmering in the desert heat like a mirage: a gigantic, rusty-metal pool player. In one hand a cue, cocked, ready to fire, the player’s torso twisted in contrapposto like a billiard-playing colossus. Near this metallic giant lay dozens of gorgeously decorated neon signs – Stardust, Golden Nugget, Silver Slipper – artwork from a bygone era of Vegas history, out of sight and out of mind. Las Vegas is not a city that honors its past. Yet somehow fragments remain, ready to reveal their secrets to visitors who venture beyond the town’s glittering Strip.

Vegas is town forever stuck in the present; a city that appears to have neither a past nor a future: it simply is. It’s a fact borne out by the city’s relentless reinvention, renovation and recreation. On the famous “Strip,” outdated hotels are leveled to make way for the newest mega-resort. Even finding a clock inside a casino is a challenge. All of this suggests a town that ignores the passing of time in exchange for the pleasures of an ephemeral present. Except not all of the Old Vegas has disappeared; it’s simply been shoved to the margins. Venture ten minutes from ageless Las Vegas Boulevard and a different Vegas emerges; a destination of Atomic Era drinking dens, whimsical pinball parlors and a museum harboring a gallery of neon masterpieces.

If you’ve ever wondered what exists in Vegas beyond Roman Strip Malls and Eiffel Tower knock-offs, it’s time to dig beneath the surface. Let’s tour Las Vegas, off the beaten Strip. Keep reading below for more.A Neon Graveyard
If it’s possible for an Inert Gas to symbolize the magnificent highs and tumbling lows of Vegas history, then Neon is it. This strange element has been fueling the glowing signage of Las Vegas ever since mobster Bugsy Siegel dared to imagine this fantasy desert town as the world’s foremost gambling mecca. Though the casinos of Bugsy’s day long-ago met the wrecking ball, some of their signage lives on at the Neon Museum in northern Las Vegas.

For $15, visitors can explore “canyons” stacked with old Vegas neon signage, and imagine for a moment what once was: a place that hummed with a fiery visual energy, full of wildly exotic genie lamps, cocksure cowboys and colorful flamingos erupting like fireworks in the dark. It might not look like the Louvre or The Met, but this is one of the world’s great repositories of art, strokes of neon artistry left to rust and bake in the relentless desert sun.

Drinking in the Past
The Atomic Liquor Store is more than a bar: it’s a temple to long-lost Americana. Reportedly the “oldest bar” in Vegas, this drinking den got its name from the 1950’s nuclear tests that took place only 60 or so miles from its front door. Swanky Vegas cocktail lounge this is not. In addition to its location deep in the heart of seedy Fremont Street, visitors will need to be buzzed in the locked front doors.

But fear not, this historical oddity is worth the trip. From the minute you catch a glimpse of the sturdy decades-old neon sign out front, greeting you like an old friend, to the inflation-proof $1 cans of Busch Beer and molding pool tables, you’ll feel as though you’ve traveled back in time. The bar’s ramshackle decor, killer jukebox stocked with plenty of Springsteen and Mellencamp and a rotating cast of local Sin City characters is guaranteed to provide a memorable night out.

Playing for Keeps
Games are the de facto language of gambling. In Las Vegas, wherever you move you’re sure to encounter these games, the constant gaze of a slot machine or the hypnotic spinning eye of a roulette wheel beckoning you to try your luck. But a very different type of game competes for your attention at the Las Vegas Pinball Hall of Fame. Except instead of one-armed bandits you’ll find 10,000 square feet of vintage pinball and arcade games from the 1950’s, 60’s, 70’s, 80’s and 90’s, waiting for you to give them a play.

Whether you’re a fan of Captain Fantastic or Guns ‘n Roses, Waterworld or Pac-man, there’s a childhood memory begging you to relive the past. Drop in a quarter, and a real-life time machine springs back to life. Bells clink. 8-bit explosions foam in your eardrums. A flickering orange glow of enjoyment fills your view. But too soon, your pinball disappears from view and the machine again falls silent; a teasing vision of a Vegas that once was, but is no more.

GadlingTV’s Travel Talk – Catalina Island

GadlingTV’s Travel Talk, episode 20 – Click above to watch video after the jump


This week we have an extra special episode – it’s Aaron’s birthday and we’ve decided to surprise him by going to one of Southern California’s best escapes for diving, watersports, and all things adventurous.

Located 22 miles southwest of Los Angeles, Catalina Island has a rich history as a private island and as a tourist destination. On the couch, we’ll talk about some of the many people who have claimed ownership to the island and why Avalon’s iconic casino isn’t the gambling type, and how Catalina is looking to boost their tourism industry once more.

Stay tuned as we take you zip-lining, scuba diving, show you Avalon’s newest hotel, and finally settle some leftover golf wagers from Orlando. Enjoy!


If you have any questions or comments about Travel Talk, you can email us at talk AT gadling DOT com.

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Links
Interested in escaping to Catalina? Book your passage on the Catalina Express from Long Beach!
Where to stay – Avalon’s recently renovated Pavilion Hotel.
What to do – take a ride on Catalina’s brand new zip line course!
Love to scuba dive? Check out Catalina Scuba Luv.




Hosts: Aaron Murphy-Crews, Stephen Greenwood

Produced, Edited, and Directed by: Stephen Greenwood, Aaron Murphy-Crews, Drew Mylrea