United Airlines working harder to clean up your mess

United Airlines has always been the airline with the dirty planes, at least as long as I can remember. I’ve often taken flights with sticky armrests, seat pockets filled with crumbs and the general stench of uncleanliness.

The airline had recently been ranked last in class in a JD Powers customer satisfaction survey. A combination of sloppy passengers, increasing delays and decreasing budgets had forced the airline to put cleaning their planes on a low priority.

That survey forced the airline to start paying more attention to its planes, especially in this economic climate, you don’t want to be listed last on any kind or survey.

One of the big changes United made was in the way it tackled how aircraft are cleaned – a new process was implemented, and is making its way to all United Airlines destination cities. The first change was to clean the interior more often. In the past, the airline found it perfectly acceptable to wait 18 months for each “heavy cleaning”, when 30 days is the industry norm. The new schedule calls for a major cleaning every 30 days on domestic aircraft, and 15 days on long haul planes.

The changes are starting to pay off – 40% fewer customers now complain about dirty planes.

In an in-depth article posted by the Chicago Tribune, the reporter was allowed to get up close and personal with the cleaning crew tackling a United 747 that arrived from Hong Kong.

The photos show the kind of damage passengers make when they are stuck inside a metal tube for 16 hours; magazines and other junk is thrown all over the place, apparently passengers feel it is perfectly acceptable to be a bit of a pig when someone else has to clean up their mess. The article also has a gallery of photos showing just how much work is involved in getting a plane ready for a new load of passengers.

Confessions of a hotel maid – read if you dare!

I’m pretty sure I won’t have to tell any of you just how unsanitary many hotel rooms are.

We’ve all heard about the exposés on TV where someone would shine a CSI style ultraviolet lamp around the bed, lighting up the kind of stains you really wish you had not known about.

MSNBC has posted an article from a former hotel housekeeping staff member – and the story may make you think twice about drinking out of the bathroom cup.

For starters, after several weeks on the job, she decided that using the vacuum was just too much work, and simply picked the worst of the crumbs off the floor by hand.

Once she learned the in’s and out’s of how the room inspector worked, she even stopped cleaning sinks and simply wiped them dry to make them appear clean. Sometimes she was not in a “scrub the tub” kind of mood, and simply did a quick spray and wipe.

Thankfully she informs us that she never skipped changing the sheets – apparently even a hotel maid has her limits as to how low she will go.

Of course, things are not just bad for the guests. The housekeeper describes an incident where someone had soiled their bed linens so badly that all the sheets had to be disposed of in a biohazard bag. Sleep well!

I wonder if the housekeeping is more attentive in any of these ultra-weird hotels: